205 Mass. Reg. 248.17

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Current through Register 1523, June 7, 2024

Section 248.17 - Account Suspension and Restoration

(1) A Sports Wagering Account shall be suspended under the following conditions:

(a) When requested by the patron for a specified period of time, which must not be less than 72 hours;

(b) When required by the Commission;

(c) When a Sports Wagering Operator determines that the patron is a prohibited Person; or

(d) When a Sports Wagering Operator has evidence that indicates any of the following:

1. That the account has been used for illegal activity;

2. That the account has a negative balance; or

3. That the patron has violated the account's terms and conditions.

(2) When a Sports Wagering Account is suspended, the Sports Wagering Operator must do all of the following:

(a) Prevent the patron from placing Sports Wagers;

(b) Prevent the patron from depositing funds unless the account is suspended due to having a negative Sports Wagering Account balance, but only to the extent the account balance is brought back to zero dollars;

(c) Prevent the patron from withdrawing funds from a Sports Wagering Account, unless the Sports Wagering Operator determines that the funds have cleared, and that the reason(s) for suspension would not prohibit a withdrawal;

(d) Prevent the patron from making changes to his or her Sports Wagering Account;

(e) Prevent the patron from permanently closing their Sports Wagering Account; and

(f) Prominently display to the patron that the Sports Wagering Account is suspended, the restrictions placed on the Sports Wagering Account, any further course of action needed to lift the suspension, a notification of the Patron's rights under the Operator's House Rules and Internal Controls to submit a complaint, and directions on how to file such a complaint.

(3) A suspension may be lifted for any of the following reasons:

(a) Upon expiration of the time period established by the patron;

(b) If authorized by the Commission;

(c) When the patron is no longer a prohibited Person; or

(d) When the Sports Wagering Operator has investigated the evidence of illegal activity, a negative account balance, or a violation of the account's terms and conditions, and determined that the suspension should be lifted.

(4) Each Sports Wagering Operator shall, on a monthly basis, provide the Commission with a list of suspended accounts, including the reasons why the account is in suspended mode, and an explanation of the lifting of any suspension under 205 CMR 248.17(3)(d).