205 Mass. Reg. 247.02

Current through Register 1523, June 7, 2024

Section 247.02 - House Wagering Rules and Patron Access

(1) In accordance with M.G.L. c. 23N, § 10(a), the Sports Wagering Operator shall adopt comprehensive House Rules for Sports Wagering. The Sports Wagering Operator shall not conduct Sports Wagering until the Commission has approved the House Rules and the Sports Wagering Operator shall not conduct Sports Wagering in a manner inconsistent with approved House Rules.

(2) In accordance with M.G.L. c. 23N, § 10(b), the Sports Wagering Operator shall make copies of its House Rules readily available to patrons and shall post the same as required by the Commission, including on a prominent place on the Sports Wagering Operator's public website, mobile application or other digital platform, and where applicable, prominently within the Sports Wagering Facility or Sports Wagering Area. Said copies of the Sports Wagering Operator's House Rules shall state the date on which they became effective. The Sports Wagering Operator shall provide previous versions of its House Rules to any patron upon written request.

(3) The House Rules must address the following items regarding Sports Wagers, at a minimum:

(a) Types of Sports Wagers accepted;

(b) Minimum and maximum Sports Wagers;

(c) Description of the process for handling incorrectly posted events, odds, Sports Wagers, or results;

(d) Methods for the calculation and payment of winning Sports Wagers;

(e) Effect of schedule changes;

(f) Methods of notifying patrons of odds or proposition changes;

(g) Whether the Operator accepts Sports Wagers at other than posted terms;

(h) Procedures related to pending winning Sports Wagers;

(i) Methods of contacting the Sports Wagering Operator for questions and complaints including information explaining how complaints can be filed, how complaints are resolved, and how the patron may submit a complaint to the Commission;

(j) Description of prohibited persons pursuant to 205 CMR 238.33: Prohibited Persons, restricted patrons pursuant to 205 CMR 238.32: Restricted Patrons, and Sporting Events and Wager Categories on which Sports Wagers may not be accepted under M.G.L. c. 23N and 205 CMR 247.02;

(k) Methods of funding a Sports Wager;

(l) Maximum payouts; however, such limits must only be established through limiting the amount of a Sports Wager and cannot be applied to reduce the amount paid to a patron as a result of a winning Sports Wager;

(m) Parlay-Wager-related rules;

(n) The Operator's policy for canceling or voiding Sports Wagers in accordance with 205 CMR 238.35;

(o) The Operator's policy for when an event or any component of an event on which Sports Wagers are accepted is canceled or suspended, including the handling of Sports Wagers with multiple selections, such as parlays, where one or more of these selections is canceled; and

(p) Any additional content for House Rules outlined in 205 CMR 243.01: Standards for Sports Wagering Equipment.

(4) The Sports Wagering Operator shall not change or modify the House Rules without the prior written approval of the Commission. Failure by an Operator to act in accordance with its House Rules may result in disciplinary action.