Section 448.420 - Written Policies and ProceduresEach community behavioral health center must have and observe written policies and procedures that include
(A) a description of the geographical area served;(C) admission procedures, including criteria for client admission and procedures for multidisciplinary review of each individual referral;(D) treatment procedures, including, but not limited to, development of the treatment plan, case assignment, case review, discharge planning, and follow-up on members who leave the center voluntarily or involuntarily;(E) a medication policy that includes prescription data, administration data, monitoring data, and procedures for induction and bridging of MOUD;(F) a referral policy, including procedures for ensuring uninterrupted and coordinated member care upon transfer;(G) procedures for walk-in members, and clinical emergencies during operating and nonoperating hours;(H) recordkeeping policies, including what information must be included in each record, and procedures to ensure confidentiality;(I) personnel and management policies, including policies for hiring, training, evaluation, supervision and termination protocol for all staff;(J) a utilization review plan; and(K) explicit fee policies with respect to billing third party payers and cancellation procedures.Adopted by Mass Register Issue 1485, eff. 1/1/2023.