106 Mass. Reg. 367.050
At the time of application, each household shall be informed in writing of its right to a hearing, how to request a hearing, that its case may be presented by a household member or an authorized representative, such as a legal counsel, a relative, a friend or other spokesperson, and that the household may bring an interpreter to the hearing. Each household shall also be informed that in cases in which the head of the household is not fluent in English, the Department will provide an interpreter if the household requests one at least one week before the hearing and that the hearing may be postponed for this purpose. Any time the household expresses to the Department that it disagrees with a Department action, it shall be reminded of the right to request a fair hearing. If there is an individual or organization available that provides free legal representation, the household shall also be informed of the availability of that service. A copy of the hearing procedures shall be made available to any interested party upon request.
106 CMR 367.050