If a deductible expense must be verified, but obtaining the verification would delay the household's certification, the worker must inform the household that it may elect to be certified without receiving the deduction for the unverified expense. If the household subsequently provides the missing verification, the case manager shall treat the information as a reported change and provide increased benefits, if any, in accordance with the timeliness standards for reported changes. The household is not entitled to lost benefits unless the expense could not be verified within the 30-day application processing standard because the worker did not allow the household at least ten days from the date of the initial request to provide the verification or because the worker did not provide the household assistance when required. Households ineligible because a claimed, but unverified expense, is disallowed must be sent a Notice of Pending/Denial on the 30th day following the date of application.
106 CMR, § 364.450