106 Mass. Reg. 361.930
If the worker cannot make an eligibility determination within 30 calendar days as specified in 106 CMR 361.700, he or she shall send the household a Notice of Pending Status on the 30th day. The Notice of Pending Status will inform the household that its application has not been completed and is being processed. If some action by the worker is needed to complete the application process, he or she shall take immediate corrective action.
If some action by the household is needed to complete the application process, the notice shall also explain what action the household must take and that its application will be denied if the required action is not taken within 60 calendar days following the date the application was filed. If the pending status is the result of lack of verifications needed to make a determination of eligibility, the written notice must also contain a statement advising the household of the missing verification(s) and the option to contact the worker for assistance. The worker shall inform the household of the alternative verifications that are acceptable and the time frame for submitting the verifications. No further action is required by the worker after the Notice of Pending Status is sent if the household fails to take the required action within 60 calendar days following the date the application was filed.
106 CMR 361.930