106 Mass. Reg. 361.400
To determine eligibility, the information on the application must be complete and the application signed, the household or its authorized representative must be interviewed, and certain information on the application must be verified. If the household refuses to cooperate with the worker in completing this process, the application shall be denied at the time of refusal.
For a determination of refusal to be made, the household must be able to cooperate, but clearly demonstrate that it will not take actions that it can take and that are required to complete the application process. For example, refusal to be interviewed shall result in a denial; failure to keep an appointment for an interview shall not automatically result in a denial. If there is any question as to whether the household has merely failed to cooperate as opposed to refused to cooperate, the household shall not be denied.
The household shall also be determined ineligible if it refuses to cooperate in any subsequent review of its eligibility, including reviews generated by reported changes, recertifications, or as part of a Quality Control review.
Once denied or terminated for refusal to cooperate, the household may reapply but shall not be determined eligible until it cooperates.
106 CMR 361.400