Title 103 CMR 491.00 - Inmate Grievances
- Section 491.01 - Purpose
- Section 491.02 - Cancellation
- Section 491.03 - Applicability
- Section 491.04 - Access to Regulation
- Section 491.05 - Definitions
- Section 491.06 - Institution Procedures
- Section 491.07 - Inmate Access to the Grievance Process
- Section 491.08 - Reprisals
- Section 491.09 - Informal Resolution
- Section 491.10 - Staffing Requirements
- Section 491.11 - General Requirements
- Section 491.12 - Grievance and Appellate Decisions
- Section 491.13 - Sexual Abuse Grievances
- Section 491.14 - Filing a Grievance
- Section 491.15 - Grievance Processing, Investigation, and Decision
- Section 491.16 - Appeal Process
- Section 491.17 - Extension of Time Periods
- Section 491.18 - Emergency Grievances
- Section 491.19 - Grievance Withdrawals
- Section 491.20 - Property and Monetary Resolutions
- Section 491.21 - Abuse of the Grievance Process
- Section 491.22 - Evaluation of the Grievance Process
- Section 491.23 - Record Keeping
- Section 491.24 - Emergencies
- Section 491.25 - Responsible Staff
- Section 491.26 - Annual Review
- Section 491.27 - Severability