103 CMR, § 157.13
An individual who believes that the evaluative information pertaining to him or her contained in an institutional file or in the IMS database is inaccurate, incomplete, or improperly maintained or disseminated may, in writing, request the Superintendent of the institution to take remedial action. The Superintendent or a designee shall respond, in writing, to the individual within 15 business days of receipt of request. If it appears to the Superintendent or the designee that the individual's challenge is valid, the Superintendent or designee may take corrective action with regard to the evaluative information contained in the file. If the individual is dissatisfied with the response of the Superintendent or designee, or if the Superintendent or designee has not responded within 15 business days of receipt of request, the individual may, in writing, request review by the Commissioner. The Commissioner or his or her designee shall respond, in writing, to the individual within 15 business days of receipt of request.
103 CMR, § 157.13