Section 102-117.280 - What aspects of the TSP's performance are important to measure?Important TSP performance measures may include, but are not limited to the:
(a) TSP's percentage of on-time deliveries;(b) Percentage of shipments that include overcharges or undercharges;(c) Percentage of claims received in a given period;(d) Percentage of returns received on-time;(e) Percentage of shipments rejected;(f) Percentage of billing improprieties;(g) Average response time on tracing shipments;(h) TSP's safety record (accidents, losses, damages or misdirected shipments) as a percentage of all shipments;(i) TSP's driving record (accidents, traffic tickets and driving complaints) as a percentage of shipments; and(j) Percentage of customer satisfaction reports on carrier performance.