Section 102-117.110 - What is satisfactory service?You should consider the following factors in assessing whether a TSP offers satisfactory service:
(a) Availability and suitability of the TSP's equipment;(b) Adequacy of shipping and receiving facilities at origin and destination;(c) Adequacy of pickup and/or delivery service;(d) Availability of accessorial and special services;(e) Estimated time in transit;(f) Record of past performance of the TSP, including accuracy of billing and past performance record with Government agencies;(g) Capability of warehouse equipment and storage space;(h) Experience of company, management, and personnel to perform the requirements;(i) The TSP's safety record; and(j) The TSP's loss and damage record, including claims resolution. 65 FR 60061 , Oct. 6, 2000, as amended at 75 FR 51394 , Aug. 20, 2010