Section 12462 - Training Requirements(a) Each cardroom business licensee must have procedures for providing new employee orientations and annual training concerning problem gambling for all employees who directly interact with gambling patrons in gambling areas. A cardroom business licensee may develop an internal training program, may use a third-party training program, or may use a training program developed and provided by the Office of Problem Gambling.(b)(1) New employee orientations must be completed within 60 days of the issuance of a cardroom category license, or the employee's start date, whichever is later.(2) Annual training must be provided to each employee following the calendar year in which a new employee orientation was provided. Annual training may be completed in segments provided that the entire requirement is met during each calendar year.(3) Each cardroom business licensee must designate a person(s) responsible for maintaining the program, coordinating training, and documenting employee completion. The program must be reviewed at least once a year to ensure that the information provided is current. Records of employee completion documentation must be maintained in accordance with Section 12003, and must include the date of the training, the topics covered, the name of the employee receiving the training and the name of the employee responsible for coordinating training. Training records may include, but need not be limited to, sign-in sheets and training certificates.(c) At a minimum, the following employee groups must have training, as specified: (1) Cardroom employee type licensees, whose duties include interacting with gambling patrons in gambling areas, but do not have duties related to the operation of the games, such as food and beverage providers, must receive training concerning the nature and symptoms of problem gambling behavior.(2) Cardroom employee type licensees, whose duties include interacting with gambling patrons in gambling areas and who have duties related to the operation of a controlled game must receive the training specified in paragraph (1) and training on how to assist patrons in obtaining information about problem gambling programs.(3) Key employees licensees must receive the training specified in paragraph (2), and must receive information on the self-restriction and self-exclusion programs, information about any treatment options and prevention programs offered by the State Department of Public Health, Office of Problem Gambling, and may receive information about any problem gambling programs or services available in and around the location of the gambling establishment.(d) This section must not be construed to require employees to identify problem gamblers.Cal. Code Regs. Tit. 4, § 12462
1. New section filed 1-30-2007; operative 3-5-2007 (Register 2007, No. 5).
2. Amendment filed 3-23-2016; operative 7-1-2016 (Register 2016, No. 13).
3. Amendment filed 12-12-2020; operative 1-1-2021 pursuant to Government Code section 11343.4(b) (Register 2020, No. 51). Filing deadline specified in Government Code section 11349.3(a) extended 60 calendar days pursuant to Executive Order N-40-20. Note: Authority cited: Sections 19811, 19840, 19841(o) and 19920, Business and Professions Code. Reference: Sections 19801 and 19920, Business and Professions Code; and Sections 4369.2 and 4369.4, Welfare and Institutions Code.
1. New section filed 1-30-2007; operative 3-5-2007 (Register 2007, No. 5).
2. Amendment filed 3-23-2016; operative 7/1/2016 (Register 2016, No. 13).
3. Amendment filed 12-12-2020; operative 1/1/2021 pursuant to Government Code section 11343.4(b) (Register 2020, No. 51). Filing deadline specified in Government Code section 11349.3(a) extended 60 calendar days pursuant to Executive Order N-40-20.