Section 4013.5 - Complaint InvestigationAny owner of a vehicle bearing, or required to bear, a department insignia or HUD label may file a written complaint with the department setting forth the items which the owner believes do not comply with the provisions of this subchapter.
(a) Upon receipt of a complaint indicating the possible existence of a violation of this subchapter, the department shall forward a copy of the complaint or other information to the manufacturer, seller, or person responsible for violations, or their agents.(b) Any person served with a complaint or other information shall, as soon as possible, but not later than 20 days after receipt of the complaint or other information, make an investigation, any necessary inspections and determine if there are violations of this subchapter for which the person served is responsible. Where the person served with a complaint or other information determines responsibility for correcting the violations, such person shall notify the department in writing of the action proposed to correct the violations. Violations shall be corrected within 20 days or such other time specified by the department.
Upon request the department may grant an extension of time for correction of violations.
(c) Where the person served with a complaint or other information fails to take action within the specified time the department may make an inspection of the unit(s) and may institute legal and/or administrative action as necessary to secure compliance with this subchapter.(d) Where a reinspection is required to determine compliance with any order requiring corrective action, the person responsible for taking the corrective action shall request inspection(s) pursuant to Section 4010 and submit fees for such inspection(s) pursuant to Section 4044.(e) Where the department determines that an imminent safety hazard or serious defect may exist the department shall notify the manufacturer, seller or person responsible for the violation(s) and may require that immediate action be taken by the responsible person to correct such violations. The department may make necessary inspections to determine if violations exist and to secure compliance.Cal. Code Regs. Tit. 25, § 4013.5
1. Amendment filed 5-4-79; effective thirtieth day thereafter (Register 79, No. 18). For prior history, see Registers 74, No. 9; 74, No. 21; 74, No. 49; 75, No. 3; 75, No. 30 and 77, No. 24. Note: Authority cited: Section 18020, Health and Safety Code. Reference: Sections 18055, 18055.5, 18056.1 and 18060, Health and Safety Code.
1. Amendment filed 5-4-79; effective thirtieth day thereafter (Register 79, No. 18). For prior history, see Registers 74, No. 9; 74, No. 21; 74, No. 49; 75, No. 3; 75, No. 30 and 77, No. 24.