Article 3 - Minimum Standards for Arbitration Programs
- Section 3398.1 - Organization of Arbitration Program
- Section 3398.2 - Qualification, Selection and Training of Arbitrators
- Section 3398.3 - Written Operating Procedures
- Section 3398.4 - Duties on Receipt of Dispute
- Section 3398.5 - Investigation of Facts
- Section 3398.6 - Resolution of Contradictory Information
- Section 3398.7 - Meetings to Decide Disputes
- Section 3398.8 - Oral Presentations by Parties to Disputes
- Section 3398.9 - Decision-Making Timelines and Procedures
- Section 3398.10 - Content of Decision
- Section 3398.11 - Replacement and Refund
- Section 3398.12 - Acceptance and Performance of Decision
- Section 3398.13 - Recordkeeping by Arbitration Programs
- Section 3398.14 - Confidentiality of Records
- Section 3398.15 - Compliance by Program