Section 3999.218 - Patient Health Care Inquiry Response(a) The California Department of Corrections and Rehabilitation (CDCR) shall provide responses to health care inquiries pursuant to section 3999.217.(b) Patient submitted health care inquiries are limited to issues that cannot be addressed through the health care grievance process and must be submitted through written correspondence.(c) Health care inquiries from other parties may be received through written correspondence or verbal messages left on the Patient Health Care Inquiry Line (Hotline).(d) Within one business day of receipt, health care inquiries shall be reviewed by health care staff at a level no less than a Registered Nurse, utilizing clinical expertise within their licensure, to determine whether an urgent/emergent health care issue may require clinical intervention.(e) Health care inquiries commence upon the date of receipt by CDCR and every effort shall be made to respond to:(1) Hotline messages within 15 business days.(2) Correspondence within 45 business days.(f) General health care information shall be provided to those with a valid Release of Information in the patient's health record.(g) No response shall be provided to inquiries that contain threatening, obscene, demeaning, or abusive language.Cal. Code Regs. Tit. 15, § 3999.218
1. New section filed 7-1-2019 as an emergency; operative 7-1-2019 (Register 2019, No. 27). Pursuant to Penal Code section 5058.3, a Certificate of Compliance must be transmitted to OAL by 12-9-2019 or emergency language will be repealed by operation of law on the following day.
2. New section refiled 12-5-2019 as an emergency; operative 12-10-2019 (Register 2019, No. 49). Pursuant to Penal Code section 5058.3, a Certificate of Compliance must be transmitted to OAL by 3-9-2020 or emergency language will be repealed by operation of law on the following day.
3. New section refiled 3-9-2020 as an emergency; operative 3-10-2020 (Register 2020, No. 11). A Certificate of Compliance must be transmitted to OAL by 6-8-2020 or emergency language will be repealed by operation of law on the following day.
4. Certificate of Compliance as to 3-9-2020 order transmitted to OAL 6-8-2020 and filed 7-20-2020 (Register 2020, No. 30). Note: Authority cited: Section 5058, Penal Code. Reference: Section 5054, Penal Code; and Plata v. Newsom (No. C01-1351 JST), U.S. District Court, Northern District of California.
1. New section filed 7-1-2019 as an emergency; operative 7/1/2019 (Register 2019, No. 27). Pursuant to Penal Code section 5058.3, a Certificate of Compliance must be transmitted to OAL by 12-9-2019 or emergency language will be repealed by operation of law on the following day.
2. New section refiled 12-5-2019 as an emergency; operative 12/10/2019 (Register 2019, No. 49). Pursuant to Penal Code section 5058.3, a Certificate of Compliance must be transmitted to OAL by 3-9-2020 or emergency language will be repealed by operation of law on the following day.
3. New section refiled 3-9-2020 as an emergency; operative 3/10/2020 (Register 2020, No. 11). A Certificate of Compliance must be transmitted to OAL by 6-8-2020 or emergency language will be repealed by operation of law on the following day.
4. Certificate of Compliance as to 3-9-2020 order transmitted to OAL 6-8-2020 and filed 7/20/2020 (Register 2020, No. 30).