These rules have been prepared for the purpose of establishing criteria for minimum standards for the licensure operation and maintenance of hospices in Arkansas that is consistent with current trends in patient care practices. By necessity they are of a regulatory nature but are considered to be practical minimal design and operational standards for these facilities. These standards are not static and are subject to periodic revisions in the future as new knowledge and changes in patient care trends become apparent. However, it is expected that facilities will exceed these minimum requirements and that they will not be dependent upon future revisions in these standards as a necessary prerequisite for improved services. Hospices have a strong moral responsibility for providing optimum patient care and treatment for the terminally ill and their families.
The following Rules for Hospices in Arkansas are duly adopted and promulgated by the Arkansas State Board of Health pursuant to the authority expressly conferred by the laws of the State of Arkansas in Ark. Code Ann. § 20-7-117, § 20-7-123, and § 20-38-101 et seq.
To establish rules minimum standards for hospice programs operating in the State of Arkansas. These rules will ensure high quality professional care for terminally ill patients and their families by providing for the safe, humane and appropriate palliative care of all admitted to hospice program regardless of setting and shall apply to both new and existing agencies.
The word shall as used in these rules means mandatory.
All agencies providing hospice services in the home shall comply with SECTION 1 thru SECTION 21. In-Patient Direct Care Hospices shall comply with SECTION 1 thru SECTION 34.
The licensed hospice shall notify Health Facility Services in writing at least 30 days prior to entering into a contract for overall management of the hospice. A copy of the contract shall be submitted to Health Facility Services.
Any authorized representative of the department shall have the right to enter a hospice at any time in order to make whatever inspection is deemed necessary in accordance with the minimum standards and rules prescribed herein.
A hospice may arrange for another individual or entity to furnish services to the patients. If services are provided under arrangement (i.e., under contract), the following standards shall be met:
The hospice program shall ensure the continuity of patient/family care in home, outpatient, and in-patient settings.
The hospice shall have a written agreement for the provision of contracted services. The contract shall include at least the following:
The hospice shall have a written agreement approved with an area hospital, hospice in-patient facility, or qualified skilled nursing facility which states that the hospice may continue to follow any hospice patient admitted to that facility.
A hospice may not discontinue or diminish care because of the lack of a payor source.
The hospice and all hospice employees shall be licensed in accordance with applicable Federal, State and local laws.
A hospice shall ensure all core services (i.e., Nursing, Medical Social Services, and Counseling) described in the following section are routinely provided directly by hospice employees. A hospice may use contracted staff if necessary to supplement hospice employees in order to meet the needs of patients during periods of peak patient loads or under extraordinary circumstances. If contracting is used, the hospice shall maintain professional, financial, and administrative responsibility for the services and shall assure the qualifications of staff and services provided meet the requirements specified for Nursing, Medical Social Services, Physician Services, and Counseling.
NOTE: Physician Services may be provided by an individual contract. The contract must specify the physician will assume all responsibilities as outlined in SECTION 11.
The Hospice Agency shall have a procedure addressing post mortem procedures.
Pet Therapy may be provided by the hospice in the patient's home. Birds, cats, dogs, and other animals may be permitted in the patient's home. Therapy animals shall have appropriate vaccinations and licenses. A veterinary record shall be kept on all therapy animals to verify vaccinations and be made readily available for review and shall not negatively affect the well being of the patient.
It shall be the responsibility of Administration, with advice and guidance from the Medical Staff and the Infection Control Committee, to establish and enforce policies concerning preemployment physicals and employee health. The policies shall include but are not limited to:
Each agency shall keep a record of complaints received. Documentation shall include the name of the complainant, the relationship to the patient, the nature of the complaint, and the action taken to resolve the complaint.
An informed consent shall be signed by the patient or patient's representative for provision of hospice care.
The agency shall have certification signed by the attending physician and medical director or physician designee stating the patient has a terminal illness.
Each hospice shall develop an infection control program which protects patients, family and personnel from nosocomial or community acquired infections.
The overall responsibility for the medical component of patient care shall be under the direction of a physician, qualified by training and experience in hospice care, who shall also be responsible for no less than the following:
The Interdisciplinary Group or groups shall be composed of individuals who provide or supervise the care and services offered by the hospice.
The Interdisciplinary Group or groups shall include at least the following individuals:
The hospice shall use volunteers, in defined roles, under the supervision of a designated hospice employee. The hospice shall maintain documentation of active and ongoing efforts to recruit and retain volunteers.
Orientation and training shall be provided consistent with acceptable standards of hospice practice.
Volunteers may be used in administrative services or direct patient care.
A hospice shall maintain a volunteer staff sufficient to provide administrative or direct patient care at a minimum that equals five percent of the total patient care hours of all paid hospice employees and contract staff. The hospice shall maintain a continuing level of volunteer activity. Expansion of care and services achieved through the use of volunteers, including the type of services, and the time worked, shall be recorded.
Hospice employees may be used as volunteers only after completing a hospice volunteer training program.
Counseling services shall be available to the patient and the family and shall include the following:
There shall be an organized program for provision of bereavement services under the supervision of an individual with specialized bereavement training. The plan of care for these services shall reflect family needs which shall include personal visits up to one year following the patient's death. Refusal or variations from the visits or contacts shall be documented.
A qualified dietitian shall provide dietary counseling, when required.
The hospice shall notify the patient of the opportunity for spiritual counseling either from the hospice pastoral counselor or clergy of the patient's choice. If the patient elects to have his/her clergy visit, the hospice shall make reasonable efforts to arrange for the visit(s).
Social Services shall be provided by a qualified Social Worker.
A hospice shall ensure the following services are available and provided directly by hospice employees or under arrangement and offered in a manner consistent with acceptable standards of practice:
A written plan of care shall be established, maintained, and provided for each patient admitted to a hospice program. The plan shall include an assessment of the patient's needs and identification of the services including the management of discomfort and symptom relief. It shall state in detail the scope and frequency of services needed to meet the patient's and family's needs. A written plan of care shall be:
In accordance with accepted principles of practice, the hospice shall establish and maintain a clinical record for every patient receiving care and services. The record shall be complete, accurate readily accessible and systematically organized to facilitate retrieval.
Entries shall be made for the day services are provided and filed within seven days. Entries shall be signed by the person providing the services. All entries shall be legible and readily accessible. The record shall include all services whether furnished directly or under arrangement. Each patient's record shall contain the following:
The hospice shall use reasonable precautions to safeguard the clinical record against loss, destruction and unauthorized use.
Closed records shall be retained for a minimum of five years.
Medical supplies, appliances, drugs and biologicals, shall be provided as needed for the palliation and management of the terminal illness and related conditions.
All drugs and biologicals shall be administered in accordance with accepted standards of practice.
Controlled substances no longer required by a patient receiving in-home hospice services may be disposed of by the owner of the prescription or a family member of a deceased patient to whom the controlled substances were dispensed. If requested, the controlled substances may be disposed of in the presence of a hospice nurse in which case the nurse shall document the disposal by completing the Report of Drugs Surrendered Form and returning it to Pharmacy Services and Drug Control, Arkansas Department of Health. The patient or family member shall keep the blue copy of the Report of Drugs Surrendered Form while the nurse places the yellow copy in the medical record and returns the white copy to Pharmacy Services and Drug Control, Arkansas Department of Health.
A licensed nurse, physician, patient or caregiver shall administer pharmaceuticals.
Inpatient care shall be available for pain control, symptom management, respite purposes, and shall be provided in licensed facilities, as stated below:
Inpatient care for pain control and symptom management shall be provided in one of the following:
Inpatient care for respite purposes shall be provided by one of the following:
In addition to the preceding sections, In-patient Direct Care shall also comply with SECTION 22 through SECTION 34.
A written disaster preparedness plan shall be developed and communicated to staff through orientation, education and ongoing reviews. The plan shall include:
Meal service, menu planning and supervision. The hospice shall:
Appropriate methods and procedures for the dispensing and administering of drugs and biologicals shall be developed. Whether drugs and biologicals are obtained from community or institutional pharmacists or stocked by the facility, the facility is responsible for drugs and biologicals for patients, in so far as they are covered under the program and for ensuring that pharmaceutical services are provided in accordance with accepted professional principles and appropriate Federal, State and local laws.
Medications shall be administered only by one of the following individuals:
The pharmaceutical service has procedures for control and accountability of all drugs and biologicals throughout the facility. Drugs are dispensed in compliance with Federal and State laws. Records of receipt and disposition of all controlled drugs are maintained in sufficient detail to enable an accurate reconciliation. The pharmacist determines drug records are in order and an account of all controlled drugs is maintained and reconciled.
The labeling of drugs and biologicals is based on currently accepted professional principles and includes the appropriate accessory and cautionary instructions, as well as the expiration date when applicable.
In accordance with State and Federal laws, all drugs and biologicals are locked and stored under proper temperature controls and only authorized personnel shall have access to the keys. Scheduled drugs shall be maintained as required by Federal and State regulations.
Controlled substances no longer required by a patient residing in an inpatient hospice shall be disposed of by returning unused medications and a Report of Drugs Surrendered Form to Pharmacy Services and Drug Control, Arkansas Department of Health.
The hospice has available at all times a quantity of linen essential for proper care and comfort of patients. Linens are handled, stored, processed, and transported in such a manner as to prevent the spread of infection.
Therapy animals (Birds, cats, dogs, and other animals) may be permitted to visit in the patient's room and shall not negatively affect the well being of others. Animals shall have appropriate vaccinations and licenses. A veterinary record shall be kept on all therapy animals to verify vaccinations and be made readily available for review. Therapy pets shall not be allowed in food preparation, food storage, dining or service areas.
All pressure vessels shall meet the requirements of the Arkansas Boiler Inspector, Arkansas Department of Labor. Boiler feed pumps, heating circulating pumps, condensate return pumps, and fuel oil pumps shall be connected and installed to provide normal and standby service.
Emergency Procedures Program (EPP). There shall be written emergency procedures or a disaster management plan for utility system disruptions or failures which address the specific and concise procedures to follow in the event of a utility system malfunction or failure of the water supply, hot water system, medical gas system, sewer system, bulk waste disposal system, natural gas system, commercial power system, communication system, boiler or steam delivery system. These procedures shall be kept separate from all other policy and procedure manuals as to facilitate their rapid implementation. These procedures shall contain but are not limited to the following information:
Solutions, cleaning compounds, disinfectants, vermin control chemicals, and all other potentially hazardous substances that are used in connection with environmental services shall be:
In-patient Direct Care Hospice: In-patient Direct Care Hospice means a licensed hospice facility that provides direct in-patient care to the terminally ill.
Existing Facilities: Existing facilities that do not comply with these rules shall be permitted to continue in service, provided the lack of conformity with these rules does not present a serious hazard to the occupants as determined by Health Facility Services or other authorities having jurisdiction.
The size and type of services to be provided in the pharmacy can largely depend upon the type of medication distribution system used, number of patients to be served, and extent of shared or purchased services. This shall be described in the narrative functional program. The pharmacy room or suite shall be located for convenient access, staff control, and security. Facilities and equipment shall be as necessary to accommodate the functions of the program. See SECTION 22.D "Pharmaceutical Service" for additional requirements. As a minimum, the following elements shall be included:
All details for alteration or expansion projects as well as for new construction shall comply with the following.
Floors and walls penetrated by pipes, ducts, and conduits shall be tightly sealed to minimize entry of rodents and insects.
NOTE: NFPA 101 generally covers fire/safety requirements only, whereas most model codes also apply to structural elements. The fire/safety items of NFPA 101 would take precedence over other codes in case of conflict. In the event NFPA 101 does not specifically address a life safety requirement found only in the Arkansas Fire Prevention Code, compliance with the requirement is not mandatory. Appropriate application of each would minimize problems. For example, some model codes require closers on all patient doors. NFPA 101 recognizes the potential fire/safety problems of this requirement and stipulates that if closers are used for patient room doors, smoke detectors shall also be provided within each affected patient room.
NOTE: Additional elevators installed for visitors and material handling may be smaller than noted above, within restrictions set by standards for disabled access.
All plumbing systems shall be designed and installed in accordance with the requirements of the latest edition of the Arkansas State Plumbing Code and the latest edition of the Administrative Rules Pertaining to the Boiler Inspection Section, Arkansas Department of Labor.
If any provision of these Rules or the application to any person or circumstances is held invalid, such provisions or applications of the Rules that can be given effect without the invalid provision or application will be enforced, and to this end the provisions hereto are declared to be severable.
A licensed agency shall file an application under oath with the Department upon forms prescribed by the Department prior to beginning operation of a satellite office. The Department will review the application and issue a written approval or denial of the application. A satellite office must provide the same full range of services that is required of the licensed parent hospice. The governing body and administration of the parent hospice must be able to exert the supervision and control necessary to assure that all hospice services continue to be responsive to the needs of the patient / family. Each patient of the satellite office must be assigned to a specific IDG. Current active patient records will be maintained by the satellite office but must be available to the state surveyors at the parent location if requested. Locations that do not meet these criteria will not be approved as a satellite office and must obtain a separate license.
APPENDIX
TABLE 1
Filter Efficiencies for Central Ventilation and Air Conditioning Systems in Health Care Facilities | |||
Area Designation | No. Filter Beds | Filter Bed No.1 (%) | Filter Bed No.2 (%) |
All areas for patient care, treatment, and diagnosis, and those areas providing direct service or clean supplies such as sterile and clean processing. | 2 | 30 | 90 |
Positive Protective Environment Room | 2 | 30 | 99.97 |
Laboratories | 1 | 80 | - |
Administrative, Bulk Storage, Soiled Holding Areas, Food Preparation Areas, and Laundries | 1 | 30 | - |
Notes: The filtration efficiency ratings are based on average dust spot efficiency per ASHRAE 52-76.1 - 1992.
Additional roughing or prefilters should be considered to reduce maintenance required for filters with efficiencies higher than 75 percent.
TABLE 2
Sound Transmission Limitations in Health Care Facilities | ||
Airborne Sound Transmission Class (STC)1 | ||
Partitions | Floors | |
NEW CONSTRUCTION2 | ||
Patients' Room to Patients' Room | 45 | 40 |
Public Space to Patients' Room2 | 55 | 40 |
Service Areas to Patients' Room3 | 65 | 45 |
Patient room access corridor 4 | 45 | 45 |
Toilet room to public space | 45 | |
Consultation rooms/ conference rooms to public space | 45 | |
Consultation rooms/ Conference rooms to patient rooms | 45 | |
Staff lounges to patient rooms | 45 | |
Existing Construction | ||
Patient room to patient room | 35 | 40 |
Public space to patient room 2 | 40 | 40 |
Service areas to patient room 3 | 45 | 45 |
TABLE 3
Temperature and Relative Humidity Requirements | ||
Area Designation | Dry Bulb Temperatures °F1 | Relative Humidity (%) Minimum-Maximum2 |
Sterile Storage | 75 | 70 (max) |
1Note: Where temperature ranges are indicated, the systems shall be capable of maintaining the rooms at any point within the range. A single figure indicates a heating or cooling capacity of at least the indicated temperature. This is usually applicable when patients may be undressed and require a warmer environment. Nothing in these guidelines shall be construed as precluding the use of temperatures lower than those noted when the patients' comfort and medical conditions make lower temperatures desirable. Unoccupied areas such as storage rooms shall have temperatures appropriate for the function intended.
TABLE 4
Ventilation, Medical Gas, and Air Flow Requirements in Health Care Facilities1
Area Designation | Air Movement Relationship To Adjacent Area2 | Minimum Air Changes Outside Air Per Hour3 | Minimum Total Air Changes Per Hour4,5 | Air Recirculated By Means of Room Units7 | All Air Exhausted Directly Outdoor6 |
NURSING AREAS | |||||
Patient Room | - | 2 | 6 9 | Optional | Optional |
Toilet Room | In | - | 10 | Optional | Yes |
Protective environment room 8, 10 | Out | 2 | 12 | No | Optional |
Airborne Infectious Isolation 8, 11 | In | 2 | 12 | No | Yes |
Patient Corridor | - | - | 2 | Optional | Optional |
ANCILLARY AREAS | |||||
Pharmacy | Out | - | 4 | Optional | Optional |
DIAGNOSTIC AND TREATMENT AREAS | |||||
Soiled Workroom or Soiled Holding | In | - | 10 | No | Yes |
Clean Workroom or Clean Holding | Out | - | 4 | Optional | Optional |
SERVICE AREAS | |||||
Food Preparation Centers12 | - | - | 10 | No | Optional |
Warewashing | In | - | 10 | No | Yes |
Dietary Day Storage | In | - | 2 | Optional | Optional |
Laundry, General | - | - | 10 | Optional | Yes |
Soiled Linen Sorting and Storage | In | - | 10 | No | Yes |
Clean Linen Storage | Out | - | 2 | Optional | Optional |
Soiled Linen and Trash Chute Room | In | - | 10 | No | Yes |
Bedpan Room | In | - | 10 | Optional | Yes |
Bathroom | In | - | 10 | Optional | Optional |
Janitor's closet | In | - | 10 | No | Yes |
Notes for Table 4:
1. The ventilation rates in this table cover ventilation for comfort, as well as for asepsis and odor control in areas that directly affect patient care and are determined based on healthcare facilities being predominantly "No Smoking" facilities. Where smoking may be allowed, ventilation rates will need adjustment. Areas where specific ventilation rates are not given in the table shall be ventilated in accordance with ASHRAE Standard 62, Ventilation for Acceptable Indoor Air Quality; and ASHRAE Handbook-HVAC Applications. OSHA standards and/or NI0SH criteria require special ventilation requirements for employee health and safety within healthcare facilities.
2. Design of the ventilation system shall provide air movement which is generally from clean to less clean areas. If any form of variable air volume or load shedding system is used for energy conservation, it shall not
3. Compromise the corridor-to-room pressure balancing relationships or the minimum air changes required by the table.
4. To satisfy exhaust needs, replacement air from the outside is necessary. Table 4 does not attempt to describe specific amounts of outside air to be supplied to individual spaces except for certain areas such as those listed. Distribution of the outside air, added to the system to balance required exhaust, shall be as required by good engineering practice. Minimum outside air quantities shall remain constant while the system is in operation.
5. Number of air changes may be reduced when the room is unoccupied if provisions are made to ensure that the number of air changes indicated is reestablished any time the space is being utilized. Adjustments shall include provisions so that the direction of air movement shall remain the same when the number of air changes is reduced. Areas not indicated as having continuous directional control may have ventilation systems shut down when space Is unoccupied and ventilation is not otherwise needed, if the maximum infiltration or exfiltration permitted in Note 2 is not exceeded and if adjacent pressure balancing relationships are not compromised. Air quantity calculations shall account for filter loading such that the indicated air change rates are provided up until the time of filter change-out.
6. Air change requirements indicated are minimum values. Higher values should be used when required to maintain indicated room conditions (temperature and humidity), based on the cooling load of the space (lights, equipment, people, exterior walls and windows, etc.).
7. Air from areas with contamination and/or odor problems shall be exhausted to the outside and not recirculated to other areas.
8. Recirculating room HVAC units refers to those local units that are used primarily for heating and cooling of air, and not disinfection of air. Because of cleaning difficulty and potential for buildup of contamination, recirculating room units shall not be used in areas marked "No." However, for airborne infection control, air may be recirculated within Individual isolation rooms if HEPA filters are used. Isolation rooms may be ventilated by reheat induction units in which only the primary air supplied from a central system passes through the reheat unit.
9. Differential pressure shall be a minimum of 0.01" water gauge (2.5 Pa). If alarms are installed, allowances shall be made to prevent nuisance alarms of monitoring devices.
10. Total air changes per room for patient rooms may be reduced to 4 when supplemental heating and/or cooling systems (radiant heating and cooling, baseboard heating, etc.) are used.
11. The protective environment airflow design specifications protect the patient from common environmental airborne infectious microbes (i.e., Aspergillus spores). These special ventilation areas shall be designed to provide directed airflow from the cleanest patient care area to less clean areas. These rooms shall be protected with HEPA filters at 99.97 percent efficiency for a 0.3 micron sized particle in the supply airstream. These Interrupting filters protect patient rooms from maintenance-derived release of environmental microbes from the ventilation system components. Recirculation HEPA filters can be used to increase the equivalent room air exchanges. Constant volume airflow is required for consistent ventilation for the protected environment. It the facility determines that airborne infection isolation is necessary for protective environment patients, an anteroom shall be provided. Rooms with reversible airflow provisions for the purpose of switching between protective environment and airborne infection isolation functions are not acceptable.
12. The infectious disease isolation room described in these guidelines is to be used for isolating the airborne spread of infectious diseases, such as measles, varicella, or tuberculosis. The design of airborne infection isolation (All) rooms should include the provision for normal patient care during periods not requiring Isolation precautions. Supplemental recirculating devices may be used in the patient room, to increase the equivalent room air exchanges; however, such recirculating devices do not provide the outside air requirements. Air may be recirculated within individual isolation rooms if HEPA filters are used. Rooms with reversible airflow provisions for the purpose of switching between protective environment and All functions are not acceptable.
13. Food preparation centers shall have ventilation systems whose air supply mechanisms are interfaced appropriately with exhaust hood controls or relief vents so that exfiltration or infiltration to or from exit corridors does not compromise the exit corridor restrictions of NFPA 90A, the pressure requirements of NFPA 96, or the maximum defined in the table. The number of air changes may be reduced or varied to any extent required for odor control when the space is not in use.
TABLE 5
Final Occupancy Inspection Check List
Inspector:_______________ Date:__________________
Facility:__________________ Job:__________________
General Contractor:_____________________
The following items shall be located at the site and copies furnished to the Division of Health Facilities Services (DHFS) prior to the final inspection and approval for occupancy of the project area(s). These items are in no specific order. Some items may not apply in every case.
Item | Yes | No | Comments |
1. Architect/Engineer's Certification of Substantial Completion? | |||
2. Interior finishes - smoke development and fire spread rating information? | |||
3. Fire Protection Systems- Portable fire extinguishers are inspected, and tagged, and shop drawings for standpipe/sprinkler systems are available? | |||
4. Certificate of Occupancy - City Building Inspector? | |||
5. Certification - fire alarm system, smoke detection system, sprinkler system, and any other fire suppression system has been installed, tested and meets all applicable standards? | |||
6. Certification - medical gas system? | |||
7. Certification - electrical system has been installed, tested and meets all applicable standards of the NEC, NFPA? | |||
8. Certification - emergency generator has been installed, tested and meets all applicable standards of the NFPA, NEC? | |||
9. Certification - mechanical system has been installed, tested, balanced, and approved by the engineer of record? | |||
10. Certification - communication system(s) has been installed, tested and meets all applicable standards of the NEC, NFPA? | |||
11. Are there manufacturer's operation and maintenance manuals with equipment warranties on site for all newly installed equipment or a letter from the general contractor stating that the above items will be turned over to the owner? | |||
12. Have all applicable pieces of equipment installed during the construction been incorporated into the existing preventive maintenance system? Or, have new maintenance policies and procedures been written to insure that said items are maintained per the manufacturers recommendations? | |||
13. Are there as-built drawings on site or a letter from the general contractor stating that the as-built drawings will be turned over to the owner? | |||
14. Are there copies of the Architect's and Engineer's final punch lists with verification that all items have been repaired or remedied? |
Referenced Publications
239.00.22 Ark. Code R. 003