172.00.07 Ark. Code R. 003
STATE PLAN FOR THE STATE VOCATIONAL REHABILITATION SERVICES PROGRAM
AND
STATE PLAN SUPPLEMENT FOR THE STATE SUPPORTED EMPLOYMENT SERVICES PROGRAM
STATE: ARKANSAS
AGENCY: ARKANSAS REHABILITATION SERVICES
AGENCY TYPE: GENERAL X BLIND_____COMBINED
______________________Robert P. Trevino
(Signature)(Typed Name of Signatory)
June 6, 2007_____________________Commissioner, Arkansas Rehabilitation Services
(Date) (Title)
The designated state agency, prior to the adoption of any substantive policies or procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan, including making any substantive amendments to the policies and procedures, conducts public meetings throughout the state to provide the public, including individuals with disabilities, an opportunity to comment on the policies or procedures.
The designated state agency, prior to conducting the public meetings, provides appropriate and sufficient notice throughout the state of the meetings in accordance with state law governing public meetings, or, in the absence of state law governing public meetings, procedures developed by the state agency in consultation with the State Rehabilitation Council, if the agency has a Council.
The state agency actively consults with the director of the Client Assistance Program, the State Rehabilitation Council, if the agency has a Council, and, as appropriate, Indian tribes, tribal organizations, and native Hawaiian organizations on its policies and procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan.
The State Plan must contain one of the following assurances.
or
The designated state agency takes into account, in connection with matters of general policy arising in the administration of the plan and its supplement, the views of:
The nonfederal share of the cost of carrying out this State Plan is 21.3 percent and is provided through the financial participation by the state, or if the state elects, by the state and local agencies.
The State Plan provides for the administration of the plan by a local agency. Yes ___ No X
If "Yes", the designated state agency:
The State Plan provides for the state agency to share funding and administrative responsibility with another state agency or local public agency to carry out a joint program to provide services to individuals with disabilities. Yes___No X___
If "Yes", the designated state agency submits to the commissioner for approval a plan that describes its shared funding and administrative arrangement. The plan must include:
The designated state agency or the designated state unit has cooperative agreements with other entities that are components of the statewide workforce investment system and replicates those agreements at the local level between individual offices of the designated state unit and local entities carrying out the One-Stop service delivery system or other activities through the statewide workforce investment system.
The designated state unit, the Statewide Independent Living Council established under Section 705 of the Act and 34 CFR 364, and the independent living centers described in Part C of Title VII of the Act and 34 CFR 366 have developed working relationships and coordinate their activities.
Yes___ No X ___
The state agency employs methods of administration, including procedures to ensure accurate data collection and financial accountability, found by the commissioner to be necessary for the proper and efficient administration of the plan and for carrying out all the functions for which the state is responsible under the Plan and 34 CFR 361.
The designated state agency and entities carrying out community rehabilitation programs in the state, who are in receipt of assistance under Part B of Title I of the Act and this State Plan, take affirmative action to employ and advance in employment qualified individuals with disabilities covered under and on the same terms and conditions as set forth in Section 503 of the Act.
Any facility used in connection with the delivery of services assisted under this State Plan meets program accessibility requirements consistent with the provisions, as applicable, of the Architectural Barriers Act of 1968, Section 504 of the Act, the Americans with Disabilities Act of 1990, and the regulations implementing these laws.
Attachment 4.10 describes the designated state agency's procedures and activities to establish and maintain a comprehensive system of personnel development designed to ensure an adequate supply of qualified state rehabilitation professional and paraprofessional personnel for the designated state unit. The description includes the following:
Development and maintenance of a system for collecting and analyzing on an annual basis data on qualified personnel needs and personnel development with respect to:
Development, updating on an annual basis, and implementation of a plan to address the current and projected needs for qualified personnel based on the data collection and analysis system described in paragraph (a) of this subsection and that provides for the coordination and facilitation of efforts between the designated state unit and institutions of higher education and professional associations to recruit, prepare, and retain personnel who are qualified in accordance with paragraph (c) of this subsection, including personnel from minority backgrounds and personnel who are individuals with disabilities.
Policies and procedures for the establishment and maintenance of personnel standards to ensure that designated state unit professional and paraprofessional personnel are appropriately and adequately prepared and trained, including:
Policies, procedures, and activities to ensure that all personnel employed by the designated state unit receive appropriate and adequate training. The narrative describes the following:
Availability of personnel within the designated state unit or obtaining the services of other individuals who are able to communicate in the native language of applicants or eligible individuals who have limited English speaking ability or in appropriate modes of communication with applicants or eligible individuals.
Attachment 4.11(b) identifies on an annual basis state estimates of the:
If the state agency implements an order of selection, consistent with subparagraph 5.3(b)(2) of the State Plan, Attachment 4.11(c)(3):
Attachment 4.11(c)(4) specifies, consistent with subsection 6.4 of the State Plan supplement, the state's goals and priorities with respect to the distribution of funds received under Section 622 of the Act for the provision of supported employment services.
The designated state agency has implemented an information and referral system that is adequate to ensure that individuals with disabilities, including individuals who do not meet the agency's order of selection criteria for receiving vocational rehabilitation services, if the agency is operating on an order of selection, are provided accurate vocational rehabilitation information and guidance, including counseling and referral for job placement, using appropriate modes of communication, to assist such individuals in preparing for, securing, retaining, or regaining employment, and are referred to other appropriate federal and state programs, including other components of the statewide workforce investment system in the state.
The designated state unit imposes no duration of residence requirement as part of determining an individual's eligibility for vocational rehabilitation services or that excludes from services under the plan any individual who is present in the state.
The designated state unit provides vocational rehabilitation services to American Indians who are individuals with disabilities residing in the state to the same extent as the designated state agency provides such services to other significant populations of individuals with disabilities residing in the state.
If the state elects to construct, under special circumstances, facilities for community rehabilitation programs, the following requirements are met:
The designated state agency has the authority to enter into contracts with for-profit organizations for the purpose of providing, as vocational rehabilitation services, on-the-job training and related programs for individuals with disabilities under Part A of Title VI of the Act, upon the determination by the designated state agency that for-profit organizations are better qualified to provide vocational rehabilitation services than non-profit agencies and organizations.
Attachment 4.8(b)(3) describes the manner in which the designated state agency establishes cooperative agreements with private non-profit vocational rehabilitation service providers.
STATE PLAN SUPPLEMENT FOR THE STATE SUPPORTED EMPLOYMENT SERVICES PROGRAM
The designated state agency for vocational rehabilitation services identified in paragraph 1.2 of the Title I State Plan is the state agency designated to administer the State Supported Employment Services Program authorized under Title VI, Part B of the Act.
Attachment 6.3 describes the quality, scope, and extent of supported employment services to be provided to individuals with the most significant disabilities who are eligible to receive supported employment services. The description also addresses the timing of the transition to extended services to be provided by relevant state agencies, private non-profit organizations, or other sources following the cessation of supported employment service provided by the designated state agency.
Attachment 4.8(b)(4) describes the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities to assist in the provision of supported employment services and other public or nonprofit agencies or organizations within the state, employers, natural supports, and other entities with respect to the provision of extended services.
The designated state agency submits reports in such form and in accordance with such procedures as the commissioner may require and collects the information required by Section 101(a)(10) of the Act separately for individuals receiving supported employment services under Part B of Title VI and individuals receiving supported employment services under Title I of the Act.
The designated state agency expends no more than five percent of the state's allotment under Section 622 of the Act for administrative costs in carrying out the State Supported Employment Services Program.
The comprehensive assessment of individuals with significant disabilities conducted under Section 102(b)(1) of the Act and funded under Title I of the Act includes consideration of supported employment as an appropriate employment outcome.
Attachment 4.2(c): Summary of Input and Recommendations of the State Rehabilitation Council; Response of the Designated State Unit; and Explanations for Rejection of Input or Recommendations
The State Rehabilitation Council (SRC) partners with ARS by reviewing, collaborating and providing input and recommendations to the VR State Plan, all ARS policies and procedures through the SRC Policy and State Plan Committee (Committee). The goals of the Committee are to review and provide input to ARS state plan; collaborate with ARS on state needs assessments; and to review and provide input on ARS policies for services.
The Deputy Commissioner for Field Operations provided a draft copy of the State Plan Update to the SRC Committee. The SRC reviewed and approved the Plan with no additions or recommendations.
The SRC recommends that ARS request additional funding for Title I through the reallotment process. Other SRC goals and recommendations are to enhance communication with state and federal legislatures; for the SRC to participate in the Arkansas Workforce One-Stop Centers to improve accessibility; and to explore community outreach projects to learn needs of people with disabilities.
Response of ARS to SRC recommendations is made through the process of committee responses to their respective activities. This is an ongoing process that involves collaboration and cooperation between ARS and the SRC. There were no instances of rejection by ARS of input or recommendations by the SRC.
A Consumer Satisfaction Survey was completed for the SRC through a contractor. The survey indicates that 97.6% of the clients surveyed rated their satisfaction as good or higher after the completion of their rehabilitation program. Results from the survey showed that 86.6% of the clients rated satisfaction with services as good or above and 91.5% rated communication with their counselor as good or higher.
Attachment 4.8(b): Cooperation and Coordination with Other Agencies and Other Entities
ARS Evaluation and Progress
ARS collaborates and coordinates services with federal, state and local agencies that contribute to the vocational rehabilitation and independent living of Arkansans with disabilities. ARS cooperates with agencies in carrying out activities such as planning and coordinating services to people with disabilities to build capacity in communities, improve the quality and quantity of services and avoid duplication of services. Agencies that ARS collaborates and coordinates services with include:
* Arkansas Department of Workforce Education
* Arkansas Department of Higher Education
* Arkansas Department of General Education, Special Education-Transition
* Centers for Independent Living
* Community Rehabilitation Programs
* Developmental Disability Providers
* Supported Employment Vendors
* A-Win Project Benefits Planning Project
* Social Security Administration Ticket to Work
* DHS - Division of Aging and Adult Services
* DHS - Working Disabled Medicaid Program
* DHS - Division of Behavioral Health Services
* DHS - Division of Developmental Disabilities
* Spinal Cord Commission
* Alexander Human Development Center Pilot Project
ARS maintains an active presence on numerous councils and committees, including:
* The Arkansas Independent Living Council
* The Governor's Commission on People with Disabilities
* AR Mental Health Planning and Advisory Council
* Governor's Developmental Disabilities Council
* Arkansas Youth Development Collaborative
* Arkansas Transition Taskforce
* Governor's Taskforce on Integrated Services and Supported Housing
* Youth Leadership Forum
ARS does not have any cooperative agreements regarding programs carried out by the Under Secretary for Rural Development of the United States Department of Agriculture, or State use contracting programs.
ARS Evaluation and Progress
ARS maintains cooperative agreements with the Arkansas Department of Higher Education regarding the continuity of provision of vocational rehabilitation services and access to higher education. ARS maintains interagency agreements with the Arkansas Department of Education - Special Education, regarding transition services to students in public schools. ARS participates in the state level Arkansas Interagency Transition Partnership (AITP). The AITP is a taskforce made-up of representatives of state agencies including ARS, DHHS-Division of Services for the Blind, Arkansas Department of Higher Education, Special Education-Transition, the Arkansas Workforce Investment Board, DHHS-Division of Mental Health, and parent advocates.
The ARS Policy and Procedures Manual under the Arkansas Transition Program Section, Page B-17 states "The ARS counselor must determine eligibility for services and ensure the development and approval of the IPE by the time the student leaves the school setting." ARS will revise the Policy Manual to include the wording "or, if ARS is operating on an order of selection, before each eligible student able to be served under the order leaves the school setting."
The current Transition agreement generally provides for this with the wording "The aforementioned parties have a common and concurrent interest in working cooperatively to ensure that individuals with disabilities have access to the skill, training and necessary supports to transition success fully form school to the world of work". ARS is a member of the Arkansas Interagency Transition Partnership (AITP) that includes the agencies involved in transition in the state. The current transition agreement will be revised to include "Consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to post-school activities, including VR services".
ARS is a member of the Arkansas Interagency Transition Partnership (AITP) that includes the agencies involved in transition in the state. The current transition agreement will be revised to include "Transition planning by personnel by the designated state agency and educational agency that facilitates the development and completion of their individualized education programs".
ARS is a member of the Arkansas Interagency Transition Partnership (AITP) that includes the agencies involved in transition in the state. The current transition agreement will be revised to include "Procedures for outreach to and identification of students with disabilities who need transition services".
ARS Evaluation and Progress
ARS has cooperative agreements with Community Rehabilitation Programs throughout the state and a performance based reimbursement system for provided services. ARS has written cooperative agreements with a statewide network of private non-profit agencies providing supported employment (SE) services and extended services to individuals with the most significant disabilities.
ARS Evaluation and Progress
ARS has written cooperative agreements with all private non-profit agencies providing supported employment (SE) services and extended services to individuals with the most significant disabilities. All providers of SE services to consumers of ARS have a written agreement on file stating that they will provide extended services for the client as long as the client has the job.
Attachment 4.8 (c)(2)(B)(iii): Roles and Responsibilities
The following is an excerpt from the Memorandum of Understanding between ARS and the Arkansas Department of Education, Special Education that delegates the financial responsibility of each agency. Local educational agencies are responsible for Free Appropriate Public Education and Rehabilitation Counselor is responsible for VR services including Transition.
Memorandum of Understanding
The parties acknowledge that Special Education has the general supervisory responsibility over the educational program of any public agency program providing a free and public education (FAPE) to individuals with disabilities, ages birth to 21, as defined in state and federal statutes.
Rehabilitation Services:
Special Education:
Attachment 4.10: Comprehensive System of Personnel Development
IHE | Type of Program | Total Students | Disability | Minority |
ASU | Masters RC | 13 | 2 | 3 |
UAF | Masters RC | 11 | 6 | 5 |
UALR | Masters RC | 210 | 13 | 40 |
Arkansas Rehabilitation Services has implemented the following plan to address the requirements of the CSPD. The initial phase of the plan had focused on rehabilitation counselors. The agency has been working diligently with the Arkansas Legislature, Arkansas Office of Personnel Management and Arkansas Department of Finance and Administration for approval to address the requirements of CSPD to include all Arkansas Rehabilitation Services staff. On September 5, 2006, clarification of our CSPD plan was given by the Director of Arkansas Department of Finance and Administration to include all staff training in the ARS Vocational Rehabilitation In-Service Training Program Grant. Also during the 2007 Legislative Session, Special Language was authorized to ARS for a general waiver of the Financial Management Guide on Continuing Professional Education which prohibits state agencies to pay for college training for employees. This waiver allows ARS to provide college level coursework in degree programs for eligible employees selected by the agency. This Special Language will assist the agency in assuring that qualified professional personnel are in place to provide quality rehabilitation services to disabled Arkansans.
Coordination And Facilitation Of Efforts Between The Designated State Unit And Institutions Of Higher Education
The Human Resources Development Administrator is actively involved on the advisory council for the University of Arkansas at Fayetteville and the University of Arkansas at Little Rock. This involvement gives the agency first hand information on students who will be graduating from the MRC programs and where they would be willing to live. The HRD Administrator also presents to the graduating class the employment opportunities with the agency that are forth coming. All three universities: The University of Arkansas at Fayetteville, The University of Arkansas at Little Rock and Arkansas State University are invited to the agency's annual training conference where the students are treated to an open forum with the agency. The commissioner along with the senior management team discusses the agency progress and job opportunities. A reception is held in their honor where they have the opportunity to talk with VR counselors in the agency to discuss their work situations. All students including minority students are encouraged to join the professional rehabilitation organizations, The National Rehabilitation Association (NRA) and The National Association of Multicultural Rehabilitation Concerns (NAMRC). The agency actively recruits minorities and students with disabilities at these universities. Three of our professional organizations provide scholarship opportunities to those individuals with disabilities that major in the field of rehabilitation. A scholarship is also provided for minority individuals that major in the field of rehabilitation. During the 2007 Legislative Session, Special Language provided a Forgiveness of Student Loan Program that allows newly hired VR counselors up to $2,000 per year payment on their student loans to the counselor's student loan creditors. This Special Language along with the Special Entry Rates and Reclassification Study Language assists the agency in recruiting and retaining qualified VR counselors and qualified support staff.
Priority 1: Counselors with related bachelor's degrees that have completed graduate hours in a rehabilitation-counseling program and/or are currently enrolled or accepted into a program. (7 counselors)
Priority 2. Counselors who have between 16-25 years of career service with the state and are not eligible to sit for CRC or involved in a learning program. (7 counselors)
Priority 3: Counselors who have 25 or more years of career service with the state and are not eligible to sit for CRC or involved in a learning program. (5 counselors)
In all priority categories, counselors who receive educational assistance would be expected to comply with the provisions of the ARS Educational Leave Policy and agree to continue working with the agency for two years for every 9 credit hours completed. When there is not an applicant with the master's degree, ARS will permit the hiring of a bachelors degreed counselor in a Counselor II position with a condition of employment that the person will seek and obtain a masters degree within three years of employment.
Time Period By Which Existing State Unit Personnel Will Meet The Standards
ARS has 7 counselors that are not eligible to sit for CRC or involved in a CSPD program. Effective September 30, 2007 all ARS employees in the classification of Rehabilitation Counselor II, III or Senior Counselor should meet the standard of having a master's degree and either be CRC certified, or eligible to sit for CRC certification. After September 30, 2007 all ARS employees in the position classified as Rehabilitation Counselor III or Senior Counselor, who do not meet the standard of having a master's degree and either CRC certification, or eligibility to sit for CRC certification, will be cross-graded in classification to the position of Rehabilitation Counselor II. The counselors who do not meet CSPD requirement and are cross-graded in classification to the position of Rehabilitation Counselor II will be required to have prior approval on cases where paid for services are planned on their IPE. Counselors under prior approval must have approval under of a qualified rehabilitation counselor in order to:
* Make an eligibility determination.
* Approve an Individual Plan for Employment (IPE) and any amendments to the IPE (including no cost services).
* Make the determination, in consultation with the individual, that the record of service of an individual who has achieved an employment outcome can be closed.
ARS will continue to employ personnel who are able to communicate in the native languages of applicants for service and clients who have limited English speaking ability. ARS also provides special communication modes such as interpreters, captioned videos, specialized telecommunications services and materials for individuals who are deaf and deaf-blind, as well as other specialized media systems for individuals with disabilities. Staff with language skills is hired and special equipment is provided as needed. Interpreters are provided in training settings when needed. Sign language skills are included as a minimum qualification for positions providing services to persons who are deaf or hard or hearing. Special entry rates are offered to persons who possess special language or communication skills. ARS also is providing training opportunities in Spanish. Arkansas continues to experience a large influx of Spanish speaking citizens into the state and these citizens are requesting our services. The agency is providing assistance to our employees in order to help them accommodate these needs.
IDEA updates and changes are forwarded to all direct service support personnel through correspondence and memorandums. Changes and updates are coordinated in our comprehensive system of personnel development that allow us to develop adequate training for all staff. ARS provides training opportunities for our direct service support personnel in the areas of transition. Key VR counselors are involved with state transition coordinators that are provided by the State Department of Education, Special Education within the state. ARS VR counselors are involved in regional transition coordination meetings. A statewide annual Transition Summit is held with ARS being one of the co-sponsors. ARS is also a member of the statewide Transition Advisory Committee. Information on IDEA is forwarded to all ARS employees including the latest IDEA reauthorization updates. The annual Transition Summit has been very helpful in bringing all the stakeholders together that work with our high schools in transitioning disabled student from school to the world of work. ARS is presently looking at restructuring the field program in order to effectively utilize personnel that are working with our partners in the region and area schools. ARS is fully committed to providing transition services through our agency with collaboration and cooperation with the public schools and the State Department of Education, Special Education.
Attachment 4.11 Assessments; Estimates; Goals and Priorities; Strategies; and Progress Reports
Attachment 4.11(a) Results of Comprehensive Statewide Assessment of the Rehabilitation Needs of Individuals with Disabilities and Need to Establish, Develop, or Improve Community Rehabilitation Programs
Attachment 4.11(a)(1)(A)
A Statewide Comprehensive Needs Assessment was planned and conducted jointly with representatives of the State Rehabilitation Council (SRC), the State Independent Living Council (SILC), and ARS. Dan Hopkins & Associates (DHA) an entity having staff with extensive background in VR was contracted to conduct the assessment. The final report was presented to the full Council for their review and approval on March 15, 2006. The Agency will continue to work with the Council to address the recommendations from the assessment and will also work cooperatively for the next assessment due in 2009.
Assessment Results
The DHA study utilized a mixed-method research design to collect information from a variety of sources including, consumers, their family members, consumer advocates, service providers, and from secondary data sources. Methodology included focus groups, structured interviews, data analysis of agency reports, and a survey instrument was developed. The survey instrument was completed with consumers, family members and service providers from across the state. The study methodology assured attention to the rehabilitation needs of individuals with disabilities residing within the state; particularly the vocational rehabilitation services needs of:
Age: mode is 47 years old and mean is 41 years old. Respondents are mostly within the labor market age.
Education: 26% have a college degree; 43% have some college but no degree, 21% have a high school diploma; 11% do not have a high school diploma.
Race/Ethnicity: 73% white, 27% minorities.
Disabilities: 67% physical disabilities; 24% mental disabilities
Assessment Findings | Needs |
Language: 12% have difficulty reading/writing in English. | Consider literacy in training/educational programs. Utilization of interpreters, translators and staff with second language skills. |
Health: About 89% indicate medical problems that need attention. | More collaboration with medical/health professionals and physical restoration. |
Employment: 15% state they do not want a job. 85% request employment assistance. Little employment experience - mode is 1 year and the mean is 5 years. | Attention to training and job placements. Increase collaboration with other employment agencies. Consider use of a comprehensive placement plan to emphasize placement and employment outcomes. |
Employment Barriers/Earnings: 86% expressed a fear for potential loss of benefits such as Social Security, VA, Medical Coverage, Food Stamps. | More collaboration with other agencies to clarify the benefits situation for clients wishing to be employed to quell their fears. Increase attention and counseling regarding potential employment opportunities and earnings prior to plan development. |
Transportation: 50% state that this is not a barrier to employment. 25% state transportation is a barrier to employment. | Need to maintain transportation service to consumers to enhance access to services and to employment. |
Communication with ARS: 87% have some information about ARS. 53% have been contacted by ARS. 86% are not aware of any other rehab agencies. 96% have never been contacted by other rehabilitation agencies. 79% have no information about CILs in Arkansas. 93% have never been contacted by an CIL. | Better communication and information dissemination by the CILs to consumers. CILs and ARS need to consider increasing and improving communication, referrals, and joint cases when appropriate. |
Consumers' Stated Needs/Goals: 80% Employment 88% Training/Education 70% Restoration/Medical 64% Self Esteem 38% Community Integration | Structure agency focus on these stated needs with clear action plans and strategies for meeting these needs. Consider increasing the use of ALL available resources appropriate to the goals of the plan. |
Summary of Needs Assessment
Of the consumers that participated in the assessment 81% reported that they were satisfied with services provided by ARS and 96.4% reported that they would return to ARS if additional services were needed.
The areas of needs indicated in the Assessment were:
* Job Development, Job Placement And Employment Outcomes
The assessment recommended that ARS and its partners consider further study and analysis of its current approaches to the provision of job development and employment services. A majority of participants in the Study identified some degree of dissatisfaction, concern, and need for improved services and outcomes in this area.
* Independent Living Centers
Expand, improve outreach, marketing, and public relations activities; become more of a cross disabilities Center; and increase/improve collaborative efforts with ARS, including referrals, joint cases, marketing and public information regarding rehabilitation services for individuals with disabilities.
* Public Relations/Information and Outreach
While ARS consumers reported having information about and excellent communication with ARS, family members and participants in Focus Group sessions confirmed the critical need for improved and expanded information about the nature, scope, and available of rehabilitation services. It is recommended that this area of need be further studied with the intent to develop and implement a comprehensive plan designed to increase the knowledge of the program, the nature, scope, and availability of services. It is suggested that the plan include multiple strategies and activities to be implemented at the local, regional, and state levels. It is further recommended that the plan include "cross training" for key personnel from agencies and organizations who are service providers to individuals with disabilities to improve and facilitate appropriate referrals, provision of comprehensive services delivered on a timely basis.
Minority, Unserved and Underserved Populations
Specific emphasis for all outreach training and related activities needs to be given to both the underserved populations and those from ethnic minority populations.
* Education And Training
Education and training efforts designed to assist rehabilitation counselors to achieve the desired certification and "qualified" status should continue. Immediate attention is recommended in those areas of training for rehabilitation counselors, including job placement and employment related issues; technology; effective outreach strategies; case and caseload management with an emphasis on time management; understanding of disabilities and related medical conditions.
Minority, Unserved and Underserved Populations
A major emphasis should be placed on cultural diversity and issues impacting individuals with disabilities from ethnic minority populations.
* Systemic Issues And Concerns
ARS has in place manuals regarding agency policy and procedures and other documents designed to instruct personnel in the uniform application of services consistent with the Rehabilitation Act and other requirements in the provision of rehabilitation services. Based on assessment findings it is recommended that ARS further examine these findings and conduct other appropriate inquires regarding the needs and concerns identified in this study. Rehabilitation Counselors have expressed a need and desire to spend more time with Consumers, but report that a variety of barriers, seemingly related to systemic operations, prevent the delivery of needed quality services.
* Transition Services
That ARS further evaluate cooperative efforts with public schools, the timeliness of service delivery, and the nature and scope of services provided for purposes of improving outcomes through the Transition Services Program.
Attachment 4.11(a)(1)(B) Need to Establish, Develop, or Improve Community Rehabilitation Programs
The ARS Statewide Comprehensive Needs Assessment addressed the need to establish, develop, or improve Community Rehabilitation Programs (CRP) within the State of Arkansas. A survey of the ARS VR Counselors assessed the need in their respective geographical areas. In response 68.57% reported a need for the CRP's to be expanded/improved, while 31.43% stated that the CRP's they worked with did not need to be expanded/improved. When asked if CRP's needed to be established/constructed 42.86% stated yes, while 57.14% answered no.
Analysis of the responses for the need to improve/expand and establish/construct CRPs, together with a review of the locations of current CRP's, it is clear that several geographical areas, with significant population, do not have adequate services of a CRP. The most notable areas/counties were: Southwest Arkansas including Yell, Arkansas, Carroll, and Pope counties; and South Central Arkansas including Logan and Franklin counties. Other geographical areas where CRP may be needed are: the cities of Mena in the Western area of the state; Harrison and Mt. Home in the North; Conway and Morrilton Northeast of Little Rock; and Helena in Eastern Arkansas.
The VR Counselors were asked to identify the geographical area to which their responses referred. Upon "clustering" their responses regarding improvement/expansion, the responses closely matched the geographical areas in which CRP's currently exist. In response to the inquiry regarding the need to establish/construct CRP's, Counselors identified both the geographical areas (counties) that did not have CRP's and those that need additional CRPs.
The quality and scope of services provided by CRP's was not specifically addressed in the Assessment. Therefore, the need to "improve" services cannot be specifically addressed. The Needs Assessment recommended that " ARS, working in collaboration with the staff of the ARS Community Program Development Section (CPDS) and the ARS District Managers:
Attachment 4.11(b) Annual Estimates of Individuals to be Served and Costs of Services
Estimates Of The Number Of Individuals In The State To Be Served Under Part B, Sec. 110 Of Title I - FY 2008
The U.S. Census Bureau indicates 230,031 individuals with an employment disability in Arkansas ages 16-64. (Source U.S. Census Bureau, Census 2000 Summary File 3.)
Eligible individuals who are COST
most significantly disabled.
Prionty category I: | ||
Number to be Served - 2853 | Number to be Rehabilitated - 377 | $ 1,921,108.00 |
Priority Category II: | Eligible individuals who are significantly disabled. | |
Number to be Served - 17033 | Number to be Rehabilitated - 2000 | $ 12,204,679.00 |
TOTAL TO BE SERVED | TOTAL TO BE REHABILITATED | TOTAL COST |
19,885 | 2,377 | $14,125,787.00 |
Estimates Of The Number Of Individuals In The State To Be Served Under Part B Of Title VI -FY 2008
Disability of Individuals | Number to be Served | % | Number to be Rehabilitated | Supported Employment Model | Projected Funding |
Mental Illness | 55 | 23% | 21 | Job Coach/Mobile Crew Transition Employment | $ 61,239.50 |
Mental Retardation | 96 | 40% | 28 | Job Coach/Mobile Crew | $106,890.76 |
Traumatic Head Injury | 10 | 4% | 2 | Job Coach/Mobile Crew | $ 11,134.45 |
Other | 77 | 32% | 32 | Job Coach/Mobile Crew | $ 85,735.29 |
TOTAL | 238 | 100% | 83 | $265,000.00 |
Attachment 4.11(c)(1) State's Goals and Priorities
The agency has established goals and priorities based on the RSA Standards and Performance Indicators and also the recommendations of the Statewide Needs Assessment. The Statewide Comprehensive Needs Assessment was planned and conducted jointly with representatives of the State Rehabilitation Council (SRC) and goals and priorities developed with SRC input and approval. The goals are:
Attachment 4.11(c)(3): Order of Selection
Under the Vocational Rehabilitation Act (Title IV of the Workforce Investment Act of 1998) certain state Vocational Rehabilitation agencies are required to have an order of selection. An order of selection requires that a priority is given to individuals with the most significant disabilities in the provision of vocational rehabilitation services. The order of selection is required when a state determines that there are not sufficient funds to serve all the individuals with disabilities within the state including those with disabilities that are considered non-significant.
The current ARS Order of Selection assures the highest priority in provision of services to clients with the most significant disabilities. Services and expenditures are closely monitored to enable the ARS Commissioner to close or open priority categories as deemed appropriate. This will assure services are continued for cases determined eligible and receiving services under an Individualized Plan for Employment. Adequate funds will be conserved to provide diagnostic services for all applicants to determine eligibility and category placement.
The Order of Selection priority categories, justification for each, outcome and service goals are listed below:
ORDER OF SELECTION
ARS will provide services based on an Order of Selection on a statewide basis. The ARS Order of Selection assures clients in Priority I and II will have first priority for the provision of services. If funds become available, individuals in Priority III and IV may receive services.
Rehabilitation clients who have an Individualized Plan for Employment (IPE) for vocational rehabilitation (VR) services or extended evaluation (EE) services in place prior to the implementation of the Order of Selection policy will receive services as recorded in their IPE.
Priority Category I - Most Significantly Disabled
An individual with a most significant disability is defined as one who has a significant physical or mental impairment which:
Priority Category II - Significantly Disabled
An individual with a significant disability is defined as one who has a significant physical or mental impairment which:
Priority Category III - Non-Significantly Disabled Needing Multiple Services
An individual with a non-significant disability who is expected to require multiple VR services*.
Priority Category IV - Non-Significantly Disabled
An individual with a non-significant disability not classified in a higher priority.
Definitions:
* Two (2) or more major VR services, i.e. counseling, guidance, assistive technology, physical or mental restoration, training, and placement.
** 90 days or more from the date services are initiated.
*** One or more physical or mental disabilities resulting from: amputation, arthritis, autism, blindness, burn injury, cancer, cerebral palsy, cystic fibrosis, deafness, head injury, heart disease, hemiplegia, hemophilia, respiratory or pulmonary dysfunction, mental retardation, mental illness, multiple sclerosis, muscular dystrophy, musculo-skeletal disorders, neurological disorders (including stroke and epilepsy), spinal cord conditions (including paraplegia and quadriplegia), sickle cell anemia, specific learning disability, end-stage renal disease, or another disability or combination of disabilities determined on the basis of an assessment for determining eligibility and vocational rehabilitation needs to cause comparable substantial functional limitation.
Services And Outcome Goals, And Timelines
The services and outcome goals, and the timelines for individuals served in each priority category within the ARS Order of Selection are as follows: Priority Category I to serve a total of 2,853 consumers with 377 rehabilitated during FY 2008; and, Priority Category II to serve a total of 17,033 consumers with 2,000 rehabilitated during FY 2008. Priority Category III, Non-Significantly Disabled, has no services planned since sufficient funds are not available during FY 2008.
Attachment 4.11(c)(4) Goals and Plans for Distribution of Title VI, Part B Funds
Estimates Of The Number Of Individuals In The State To Be Served Under Part B Of Title VI -FY 2008
Disability of Individuals | Number to be Served | % | Number to be Rehabilitated | Supported Employment Model | Projected Funding |
Mental Illness | 55 | 23% | 21 | Job Coach/Mobile Crew Transition Employment | $ 61,239.50 |
Mental Retardation | 96 | 40% | 28 | Job Coach/Mobile Crew | $106,890.76 |
Traumatic Head Injury | 10 | 4% | 2 | Job Coach/Mobile Crew | $ 11,134.45 |
Other | 77 | 32% | 32 | Job Coach/Mobile Crew | $ 85,735.29 |
TOTAL | 238 | 100% | 83 | $265,000.00 |
Attachment 4.11(d) State's Strategies and Use of Title I Funds for Innovation and Expansion Activities
Goal 1: Strategy
* Agency will continue to work collaboratively with referral sources to increase referrals and consumer advocates to increase the number of potential recipients of services throughout FY 07.
* Agency will provide in service training and mentoring throughout FY07 to increase utilization of presumptive eligibility and serving individuals within the Order of Selection.
* Considering the decrease in employment outcomes in FY 2005 and the anticipated level number in FY 2006, ARS will make a concentrated effort - through increased referrals, enhanced job development and placement services, and most importantly, recruitment of qualified rehabilitation counselors to fill vacancies - to meet or exceed performance in employment outcomes in FY 2007.
* Agency will increase performance in Supported Employment as reflected in the table on page 16 entitled 4.12(c)(3) Goals and Plans for Distribution of Title VI, Part B Funds, Estimates Of The Number Of Individuals In The State To Be Served, Under Part B Of Title VI-FY2007.
Goal 2: Strategy
* As follow up to the Needs Assessment the Agency will collaborate with the SRC to convene a placement Task Force by October 31, 2006, that will evaluate current practices, and provide recommendations for enhancing job development/placement services for customers.
Goal 3: Strategy
* Agency will establish a public relations and outreach work group by October 31, 2006, to evaluate current practices, assess agency needs, and provide recommendations to increase public awareness of rehabilitation programs.
Goal 4: Strategy
* Agency will continue providing Comprehensive System of Personnel Development training opportunities and support throughout FY 07 to assure development of qualified staff and seamless succession.
Goal 5: Strategy
* Agency will implement an updated policy manual beginning October 1, 2006 to meet RSA 107 recommendations.
* Agency will implement on October 1, 2006, a revised version of the Arkansas Rehabilitation Integrated Management Information System (ARIMIS) that will include the Standard of Occupational codes, and edits that enhance the reporting requirements.
Goal 6: Strategy
* Agency will implement strategies to strengthen collaboration with Independent Living Centers.
Goal 7: Strategy
* The agency will continue participation throughout FY 07 in the state Transition Task Force to assure collaboration and increase referrals.
* Field services will increase by .05 % the number of counselors available in FY 07 to serve transition cases.
Goal 8: Strategy
* Field Services will continue the Successful Employment through Assistive Technology (S.E.A.T.) program throughout FY 07 to increase the assessments and application of technology equipment and devices for consumers.
* Agency will continue collaboration and referrals to the Increasing Capabilities Access Network (ICAN) to increase awareness and utility of assistive technology.
Goal 9: Strategy
* The agency will reserve and use Title I funds for Innovation and Expansion to support the SRC and the SILC.
Goal 10: Strategy
* The agency will provide technical assistance and develop incentives to SE providers including CRPs to increase the availability of SE services to consumers. At the same time, the agency will place greater emphasis on supported employment outcomes and traditional sheltered employment outcomes will be de-emphasized. Training will be provided to field services staff regarding the shift from traditional sheltered employment to appropriate supported employment outcomes.
* The agency is developing an outreach and leadership initiative to identify and serve individuals with disabilities who are minorities, including those with significant disabilities. The objectives of the initiative are to form contacts and partnerships with community organizations. The community organizations will include schools, churches, hospitals, Workforce Centers, Community Rehabilitation Programs, state programs, service providers and businesses. Through the partnerships individuals with disabilities who are minorities will be identified who would benefit from ARS VR services, including transition services and/or leadership training. Initially ARS has hired and reassigned two staff to develop the minority outreach initiative, materials and a leadership-training module.
Attachment 4.11(e)(2) Evaluation and Report of Progress in Achieving Identified Goals and Priorities and Use Of Title I Funds for Innovation and Expansion Activities
Introduction
Department of Workforce Education, Arkansas Rehabilitation Services (ARS) Division is the program within the state of Arkansas (along with the DHHS-Division of Services for the Blind) that provides vocational rehabilitation services to assist individuals with significant disabilities in becoming employed and living independently. The state Vocational Rehabilitation programs are funded through the Vocational Rehabilitation Act (Title IV of the Workforce Investment Act of 1998) and have been provided through federal and state matching funds since 1973. Federal funding is received through the Rehabilitation Services Administration (RSA), Office of Special Education and Rehabilitative Services, U.S. Department of Education.
Goal 1
To successfully meet or exceed the RSA requirements for performance.
ARS Evaluation and Progress
ARS exceeded all RSA requirements for performance on the standards and indicators. ARS performance is listed below.
ARS Performance FY 2006 on the Standards And Indicators Established Pursuant To Section 106
Standard 1: Employment Outcomes
Performance Indicator 1.1
The data indicates that the number of individuals in Arkansas who achieved an employment outcome increased during FY 2006 the last year that data is available - from 2,353 in FY 2005 to 2,502 in FY 2006. This exceeds the federal benchmark of performance in current period, which must equal or exceed performance in previous period.
Performance Indicator 1.2
The data indicates that 59.8% of the individuals in Arkansas who exited the VR program after receiving services achieved an employment outcome that exceeds the federal benchmark of 55.8%.
Performance Indicator 1.3
The data indicates that the percentage of individuals determined to have achieved an employment outcome, who exited the VR program in competitive, self-, or BEP employment with earnings equivalent to at least the minimum wage was 99.76%) in Arkansas which exceeds the federal benchmark of 72.6%.
Performance Indicator 1.4
The data indicates that of all individuals who exited the VR program in competitive, self-, or BEP employment with earnings equivalent to at least the minimum wage, the percentage who were individuals with significant disabilities in Arkansas was 88.66% which exceeds the federal benchmark of 62.4%.
Performance Indicator 1.5
The data indicates that preliminary results for Performance Indicator 1.5 in Arkansas, the ratio was 0.65, which exceeds the federal benchmark of 0.52.
Performance Indicator 1.6
The data indicates that in Performance Indicator 1.6, the mathematical difference between the percentage that reported their own income as the largest single source of economic support at exit and the percentage that reported their own income as the largest single source of economic support at application was 82.01 in Arkansas that exceeds the federal benchmark of 53.0.
Standard 2: Equal Access to Services
Performance Indicator 2.1
The data indicates that in Performance Indicator 2.1, the service rate for all individuals with disabilities from minority backgrounds, as a ratio to the service rate for all non-minority individuals with disabilities was 0.88 in Arkansas, which exceeds the federal benchmark of 0.80.
Goal 2
Enhance the availability and utility of job development and placement services through a comprehensive study and analysis by a Task Force to recommend future action (establish benchmarks) as recommended in the Comprehensive Assessment on page 36.
Strategy
As follow up to the Needs Assessment the Agency will collaborate with the SRC to convene a placement Task Force by October 31, 2006, that will evaluate current practices, and provide recommendations for enhancing job development/placement services for customers.
ARS Evaluation and Progress
ARS will continue to have a strategy to convene a placement Task Force to meet this goal, but by November 1, 2007. The activity was delayed due to the legislative session.
Goal 3
Increase public awareness and knowledge of Vocational Rehabilitation programs and services by 10%.
Strategy
Agency will establish a public relations and outreach work group by October 31, 2006, to evaluate current practices, assess agency needs, and provide recommendations to increase public awareness of rehabilitation programs.
ARS Evaluation and Progress
Several activities moved ARS towards this goal including restructuring of the ARS website, development of a PSA and an appearance on television highlighting ARS services, design and dissemination of an ARS brochure, both in English and in Spanish.
Goal 4
Increase number of CSPD participants by 8%. Terry-data Strategy Agency will continue providing Comprehensive System of Personnel Development training opportunities and support throughout F Y07 to assure development of qualified staff and seamless succession.
ARS Evaluation and Progress
ARS has 7 VR counselors actively involved in CSPD working on a master's degree. ARS hired 3 VR counselors with CRC last year and another VR counselor passed the CRC exam. This is an increase of 12% of qualified staff under CSPD requirements.
Goal 5
Reduce systemic barriers that may inhibit counselor interaction with consumers to increase counselor/client contact by 10%.
Strategy
* Agency will implement an updated policy manual beginning October 1, 2006 to meet RSA 107 recommendations.
* Agency will implement on October 1, 2006, a revised version of the Arkansas Rehabilitation Integrated Management Information System (ARIMIS) that will include the Standard of Occupational Codes, and edits that enhance the reporting requirements.
ARS Evaluation and Progress
* Effective 10-1-06 the entire ARS Policy & Procedure Manual (PPM) was updated and promulgated to comply with federal and state regulations. The manual changes followed findings from the RSA On-site Monitoring, as well as a permanent Policy and Procedures committee. The Committee is composed of representatives from all components of the agency, the SRC and CAP. Policy was revised to comply with Federal regulations and improve and expand services to individuals with the most significant disabilities. The PPM Committee will evaluate policy and procedures on an ongoing basis to assure compliance with state and federal regulations and improve and expand services.
* The Arkansas Rehabilitation Integrated Management Information System (ARIMIS) has been updated. The ARIMIS system is internal to ARS and allows tracking for reporting purposes, review of case status history for counselors and administrators, and eventually purchasing and budgeting with case service funds. In addition, ARS has linked with the State information system, Arkansas Administrative Statewide Information System (AASIS). The next phase of ARIMIS has been implemented. This phase includes edits to reduce errors and requirements for data entry with drop-down menus, limited options and new SOC codes.
Goal 6-
Increase collaboration and partnerships with Centers for Independent Living (CIL) including referrals, marketing and public information.
Strategy
Agency will implement strategies to strengthen collaboration with Independent Living Centers.
ARS Evaluation and Progress
ARS designated the ARS Communications staff to serve as liaison to the SILC which includes representation of the Centers.
Goal 7
Increase number of students served with transition programs by 10%.
Strategy
The agency will continue participation throughout FY 07 in the state Transition Task Force to assure collaboration and increase referrals.
ARS Evaluation and Progress - New wording-check for accuracy
ARS continues to participate in the state level Arkansas Interagency Transition Partnership (AITP). The AITP is a taskforce made-up of representatives of state agencies including ARS, DHHS-Division of Services for the Blind, Arkansas Department of Higher Education, Special Education-Transition, the Arkansas Workforce Investment Board, DHHS-Division of Mental Health, and parent advocates. The mission of AITP is that it will, through coordination and collaboration, identify critical issues to improve lifelong outcomes for youth and young adults with disabilities. The activities include evaluation of transition processes and systems, addressing unmet needs, articulating and proposing data-driven system improvement, removing barriers and establishing problem solving local teams. A cooperative agreement is in place with ARS, Division of Services for the Blind and Transition-Dept. of Education-Special Education. ARS co-sponsors a statewide Transition Summit annually. In FY 05 transition age comprised 34.20% of applicants, in FY 06 they were 34.80%) of applicants. This indicates a proportional increase of .60%). ARS will continue efforts to increase the number of students served with transition programs.
Goal 8
Increase availability of assistive technology (AT) for consumers by 5%.
Strategy
* Field Services will continue to utilize the Successful Employment through Assistive Technology (S.E. A.T.) program throughout FY 07 to increase the assessments and application of technology equipment and devices for consumers.
* Agency will continue collaboration and referrals to the Increasing Capabilities Access Network (ICAN) to increase awareness and utility of assistive technology.
ARS Evaluation and Progress
The number of referrals for AT increased by 5%.
Goal 9
Reserve and use a portion of the funds under Sec. 110 for the development and implementation of innovative approaches to expand and improve vocational rehabilitation services to individuals with disabilities under the state plan and for the support of the SRC and/or the SILC.
Strategy
Earmark funds from Title 1, Sec. 110 to support the SRC and the SILC.
ARS Evaluation and Progress
Title I funds for Innovation and Expansion were reserved and used to support the SRC in the annual resource plan and, along with funds from the Division of Services for the Blind, the SILC in the annual budget.
Goal 10
To increase the availability of Supported Employment (SE) Services to consumers by providing technical assistance to CRPs and other vendors and increasing the number of referrals for SE services.
Strategy
The agency will provide technical assistance and develop incentives to SE providers including CRPs to increase the availability of SE services to consumers. At the same time, the agency will place greater emphasis will on supported employment outcomes and traditional sheltered employment outcomes will be de-emphasized.
ARS Evaluation and Progress
The agency is developing goals and strategies for SEP as a result of the FY 2007 RSA On-Site Review completed June 2007. The evaluation of the extent to which the SE goals were achieved is outlined in the charts below. The targeted number of individuals to be served varied considerably from the actual outcomes. However, there was a significant increase in the number consumers that were rehabilitated over the number projected. Strategy for the future involves an increase focus on appropriate SEP outcomes as opposed to traditional sheltered employment.
Estimates Of The Number Of Individuals To Be Served Under Part B Of Title VI -FY 2007
Disability of individuals to be Served | Number To be Served | % | Number to be Rehabilitated | Supported Employment Model | Projected Funding |
Mental Illness | 19 | 6% | 2 | Job Coach/Mobile Crew Transition Employment | $ 16,839.46 |
Mild Mental Retardation | 132 | 44% | 25 | Job Coach/Mobile Crew | $116,989.97 |
Traumatic Head Injury | 6 | 2% | 0 | Job Coach/Mobile Crew | $ 5,317.73 |
Other | 142 | 47% | 27 | Job Coach/Mobile Crew | $125,852.84 |
TOTAL | 299 | 100% | 54 | $265,000.00 |
The Number Of Individuals Actually Served in FY 2007 Under Part B Of Title VI
Disability of individuals Served | Number Served | % | Rehabilitated | Supported Employment Model | Funding |
Mental Illness | 50 | 23% | 19 | Job Coach/Mobile Crew Transition Employment | $ 61,342.59 |
Mild Mental Retardation | 87 | 40% | 25 | Job Coach/Mobile Crew | $106,736.11 |
Traumatic Head Injury | 9 | 4% | 2 | Job Coach/Mobile Crew | $ 11,041.67 |
Other | 70 | 32% | 29 | Job Coach/Mobile Crew | $ 85,879.63 |
TOTAL | 216 | 100% | 75 | $265,000.00 |
Attachment 6.3 : Quality, Scope, and Extent of Supported Employment Services
ARS provides Supported Employment (SE) Services in compliance with Sec. 7(36) Definitions of the Act based on a determination of the needs of an eligible individual, as specified in an individualized plan for employment. To the extent job skills training is provided, the training is provided on-site. SE services include placement in an integrated setting for the maximum number of hours possible based on the unique strengths, resources, priorities, concerns, abilities, capabilities, interests, and informed choice of individuals with the most significant disabilities. ARS identifies and makes arrangements (including entering into cooperative agreements) with other State agencies and other appropriate entities to assist in the provision of SE services.
State agency partners involved in ARS SE include the Developmental Disabilities Services, Department of Health and Human Services Division of Behavioral Health Sciences, Division of State Services for the Blind and Arkansas Department of Education. SE providers are utilized statewide. Faulkner Co. Council on Developmental Disabilities in Conway, First Step School in Hot Springs, Easter Seals in Little Rock, Community Employment, Inc. in Springfield, Mo., serving northwest Arkansas, and Abilities Unlimited of Jonesboro are a few of the extensive list of vendors for SE services.
All providers of SE services to consumers of ARS have a written agreement on file stating that they will provide extended services for the client as long as the client has the job. The timing of the transition from employment to extended services is immediate. Extended services begin immediately after the case is closed status 26 when the employment outcome is achieved.
172.00.07 Ark. Code R. 003