Ariz. Admin. Code § 14-2-309

Current through Register Vol. 30, No. 24, June 14, 2024

Section R14-2-309 - Meter Reading

A. Company or customer meter reading

1. Each utility may at its discretion allow for customer reading of meters.

2. It shall be the responsibility of the utility to inform the customer how to properly read his or her meter.

3. Where a customer reads his or her own meter, the utility will read the customer's meter at least once every six months.

4. The utility shall provide the customer with postage-paid cards or other methods to report the monthly reading to the utility.

5. Each utility shall specify the timing requirements for the customer to submit his or her monthly meter reading to conform with the utility's billing cycle.

6. In the event the customer fails to submit the reading on time, the utility may issue the customer an estimated bill.

7. Meters shall be read monthly on as close to the same day as practical.

B. Measuring of service

1. All gas sold by a utility shall be metered except in the case of gas sold according to a fixed charge schedule or when otherwise authorized by the Commission.

2. When there is more than one meter at a location, the metering equipment shall be so tagged or plainly marked as to indicate the facilities being metered.

C. Customer requested retreads

1. Each utility shall at the request of a customer reread the customer's meter within 10 working days after such request by the customer.

2. Any rereads may be charged to the customer at a rate on file and approved by the Commission, provided that the original reading was not in error.

3. When a reading is found to be in error, the reread shall be at no charge to the customer.

D. Access to customer premises. Each utility shall at all times have the right of safe ingress to and egress from the customer's premises at all reasonable hours for any purpose reasonably connected with the furnishing of service and the exercise of any and all rights secured to it by law or these rules.

E. Meter testing and maintenance program

1. Each utility shall file with the Commission subject to review and approval a plan for routine maintenance and replacement of meters.

2. Each utility shall file an annual report with the Commission summarizing the results of the meter maintenance and testing program for that year. At a minimum the report should include the following data:

a. Total number of meters tested, at company initiative or upon customer request.

b. Number of meters tested which were outside the acceptable error allowance ± 3%.

F. Customer requested meter tests. A utility shall test a meter upon customer request, and each utility shall be authorized to charge the customer for such meter test according to the tariff on file and approved by the Commission. However, if the meter is found to be in error by more than 3%, no meter testing fee will be charged to the customer.

Ariz. Admin. Code § R14-2-309

Adopted effective March 2, 1982 (Supp. 82-2). Amended to correct subsection numbering (Supp. 99-4).