Ariz. Admin. Code § 14-2-2105

Current through Register Vol. 30, No. 25, June 21, 2024

Section R14-2-2105 - Information Requirements for Customer CPNI Opt-In Notice

A. A telecommunications carrier may provide notification to obtain opt-in approval through oral, written, or electronic methods. The contents of any such notification must:

1. Include language the same as or substantially similar to the definition of customer proprietary network information contained in 47 U.S.C. 222(h)(1); 1999 amendment (and no future amendments), incorporated by reference and copies available from the Commission Office, Legal Division, 1200 West Washington, Phoenix, Arizona 85007 and the United States Government Printing Office, P.O. Box 371975M, Pittsburgh, Pennsylvania 15250-7975;

2. State that the customer has a right to direct the company not to use the customer's CPNI or limit the use, disclosure, and access to the customer's CPNI;

3. State that the telecommunications company has a duty to comply with the customer's limitations on use, disclosure of, and access to the information;

4. State that CPNI includes all information related to specific calls initiated or received by a customer;

5. Inform the customer that CPNI does not include published information, whether listed or non-listed, such as their name, telephone number, and address, and this information is not subject to the same limitations of use;

6. Inform the customer that deciding not to approve the release of CPNI will not affect the provision of any services to which the customer subscribes;

7. State that any customer approval for use, disclosure of, or access to CPNI may be revoked or limited at any time; and

8. Be posted on the company's web site.

B. Written notice must:

1. Be mailed separately or be included as an insert in a regular monthly bill within an envelope that clearly and boldly states that important privacy information is contained therein;

2. Be clearly legible, in twelve-point or larger print;

3. Be printed in both English and Spanish unless the customer has previously expressed a preferred language in which case the notice may be written in that language alone.

C. Electronic notice must:

1. Be e-mailed separately from any billing information, inducements, advertising, or promotional information;

2. Be clearly legible, in twelve-point or larger print;

3. Be printed in both English and Spanish unless the customer has previously expressed a preferred language in which case the notice may be written in that language alone.

Ariz. Admin. Code § R14-2-2105

New Section made by final rulemaking at 12 A.A.R. 1547, effective June 19, 2006 (06-2).