Ariz. Admin. Code § 14-2-1908

Current through Register Vol. 30, No. 25, June 21, 2024

Section R14-2-1908 - Notice of Subscriber Rights

A. A Telecommunications Company shall provide to each of its Subscribers notice of the Subscriber's rights regarding Unauthorized Changes and Unauthorized Charges.

B. The Subscriber notice shall include the following:

1. The name, address and telephone numbers where a Subscriber can contact the Telecommunications Company;

2. A Telecommunications Company is prohibited from changing telecommunications service to another company without the Subscriber's permission;

3. A Telecommunications Company that has switched telecommunications service without the Subscriber's permission is required to pay all charges associated with returning the Customer to the original Telecommunications Company as promptly as reasonable business practices will permit, but no later than 30 business days from the Subscriber's request;

4. An Unauthorized Carrier shall absolve a Subscriber of all unpaid charges which were incurred during the first 90 days of service provided by the Unauthorized Carrier;

5. If a Subscriber incurred charges for service provided during the first 90 days of service with the Unauthorized Carrier, the Unauthorized Carrier shall forward the relevant billing information to the original Telecommunication Company. The original Telecommunications Company may not bill the Subscriber for unauthorized service charges during the first 90 days of the Unauthorized Carrier's service but may thereafter bill the Subscriber at the original Telecommunications Company's rates;

6. If a Subscriber has paid charges to the Unauthorized Carrier, the Unauthorized Carrier must pay 100% of the charges to the original Telecommunications Company and the original Telecommunications Company shall apply the 100% as credit to the Customer's authorized charges;

7. A Subscriber who has been slammed can contact the Unauthorized Carrier to request the service be changed back in accordance with R14-2-1907;

8. A Subscriber who has been slammed can report the Unauthorized Change to the Arizona Corporation Commission;

9. The name, address, web site, and toll free consumer services telephone number of the Arizona Corporation Commission; and

10. A Subscriber can request their local exchange company place a freeze on the Customer's long distance telecommunications service account.

C. Distribution, language, and timing of notice.

1. A Telecommunications Company shall provide the notice described in this Section to new Customers at the time service is initiated, and upon a Subscriber's request.

2. A Telecommunications Company that publishes a telephone directory or contracts for publication of a telephone directory, shall arrange for the notice to appear in the white pages of its annual telephone directory.

3. A Telecommunications Company with a web site shall display the notice described in this Section on the company's web site.

4. The notice of subscriber rights described in this Section shall be written in both English and Spanish.

Ariz. Admin. Code § R14-2-1908

New Section made by final rulemaking at 10 A.A.R. 2409, effective July 23, 2004 (Supp. 04-2).