Ariz. Admin. Code § 14-2-1005

Current through Register Vol. 30, No. 25, June 21, 2024

Section R14-2-1005 - End-user Notification and Choice Requirements

A. Each AOS provider shall:

1. Identify itself with a live or automated message at the outpulse of the terminating number which informs the end-user that a named AOS provider has been reached and that such provider's rates, operator service charges, and surcharges apply to the call. This message shall be provided before the end-user incurs any charge for the call, including a usage rate, operator service charge, and surcharge.

2. Disclose immediately to the consumer, upon request and at no charge to the consumer, any of the following information:

a. A quotation of tariffed rates, operator service charges, and location-specific surcharges;

b. The methods by which such rates, operator service charges, and surcharges will be collected;

c. The methods by which complaints concerning such rates, operator service charges, and surcharges or collection practices will be resolved; and

d. That the end-user's preferred carrier can be reached by an access code or toll-free customer service number.

B. The contents and methods of posting shall be described in each AOS provider's tariff. At a minimum, each aggregator shall post all of the following information, through the use of tent cards or stickers on or near the telephone instrument, in plain view of the end-user:

1. The name, address, and toll-free telephone number of the AOS provider;

2. A written disclosure that the rates, operator service charges, and location-specific surcharges of the AOS provider apply for all operator-assisted calls;

3. A statement that interLATA calls made with calling cards, including IXC cards, may be carried by the AOS provider;

4. Dialing instructions;

5. A toll-free number for billing inquiries;

6. A description of complaint procedures; and

7. That end-users have a right to obtain access to the interexchange carrier of their choice.

C. Each AOS provider shall ensure, by contract or tariff, that each aggregator using the AOS provider's services is in compliance with the requirements of subsection (B) of this Section.

D. Neither the AOS provider nor the subscriber shall require or participate in blocking any end-user's access to a preferred carrier. AOS providers and their affiliates shall be required to withhold on a location-specific basis, the payment of any compensation, including commissions, to an aggregator that is blocking end-users' access to preferred carriers.

E. Waivers from the blocking ban will be considered only if accompanied by a detailed cost/benefit analysis and will be granted by the Commission only if the evidence compels a finding that without blocking the risk of fraud and revenue erosion to the AOS provider would be significant.

Ariz. Admin. Code § R14-2-1005

Adopted effective November 2, 1993, under a court-ordered exemption as determined by the Arizona Corporation Commission (Supp. 93-4).

The Arizona Corporation Commission has determined that the following Section is exempt from the Attorney General certification provisions of the Arizona Administrative Procedure Act (A.R.S. § 41-1041 ) by a court order (State ex. rel. Corbin v. Arizona Corporation Commission, 174 Ariz. 216 848 P.2d 301 (App. 1992)).