Ala. Admin. Code r. 770-X-5-.18A.01

Current through Register Vol. 42, No. 7, April 30, 2024

Section 770-X-5-.18A.01 - Prepaid Debit Cards

(1) The following requirements apply to each telephone utility that provides prepaid debit cards:

(a) The value of the card must be printed on the card in either dollars or minutes.

(b) The name of the Certificated entity must be printed on the card.

(c) If a card has a specific expiration date, it must be printed on the card; otherwise, an explanation of the card's expiration must be printed on the card or in the printed material accompanying the card.

(d) Refunds must be made to consumers by the certificated entity if service is suspended.

(e) Each card must include a toll-free Customer Service number manned at least 8 hours a day, 5 days a week by a live operator.

(f) Customers must be able to learn the cost of an intrastate call prior to purchase.

(g) All rates, charges and fees that can be assessed against the card, and all conditions concerning use of the card must be in material accompanying the card. Usage rates can be charged only for connected minutes.

(h) If the card is a sample or other nonfunctioning card, there must be clear information on the card to that effect.

Ala. Admin. Code r. 770-X-5-.18A.01

Effective October 1997. Filed with LRS February 5, 2013. Filed for Codification in the Alabama Administrative Code by the Alabama Public Service Commission on February 5, 2013, pursuant to the Code of Ala. 1975, § 41-22-7.

Author: Alabama Public Service Commission

Statutory Authority:Code of Ala. 1975, § 37-2-3.