Notice of Information Collection Under OMB Review

AGENCY:

National Aeronautics and Space Administration (NASA).

ACTION:

Notice of information collection under OMB review.

SUMMARY:

The National Aeronautics and Space Administration, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. 3506(c)(2)(A)).

DATES:

All comments should be submitted within 30 calendar days from the date of this publication.

ADDRESSES:

All comments should be addressed to Desk Officer for NASA; Office of Information and Regulatory Affairs; Room 10236; New Executive Office Building; Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT:

Requests for additional information or copies of the information collection instrument(s) and instructions should be directed to Ms. Nancy Kaplan, NASA Reports Officer, NASA Headquarters, 300 E Street, SW., Code VE, Washington, DC 20546, (202) 358-1372, nancy.kaplan@nasa.gov.

SUPPLEMENTARY INFORMATION:

I. Abstract

The National Aeronautics and Space Administration (NASA) is initiating a new collection designed to assess current levels of customer satisfaction on an Agency-wide basis in key service areas that are managed as part of the NASA Integrated Information Infrastructure Program. The information collected will establish a baseline for future customer satisfaction surveys, and will identify and assist in the implementation of appropriate corrective measures for improved products and services that meet the needs of NASA customers.

II. Method of Collection

NASA will collect this information electronically via a Web-based survey.

III. Data

Title: NASA Chief Information Officer Customer Satisfaction Survey.

OMB Number: 2700-XXXX.

Type of review: New collection.

Affected Public: Federal Government; business or other for-profit.

Estimated Number of Respondents: 7,000.

Estimated Time per Response: 20 minutes.

Estimated Total Annual Burden Hours: 2,334.

Estimated Total Annual Cost: $0.

IV. Request for Comments

Comments are invited on: (1) Whether the proposed collection of information is necessary for the proper performance of the functions of NASA, including whether the information collected has practical utility; (2) the accuracy of NASA's estimate of the burden (including hours and cost) of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including automated collection techniques or the use of other forms of information technology.