AGENCY:
Veterans Health Administration, Department of Veterans Affairs.
ACTION:
Notice.
SUMMARY:
In compliance with the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C., 3501 et seq.), this notice announces that the Veterans Health Administration (VHA), Department of Veterans Affairs, has submitted the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden; it includes the actual data collection instrument.
DATES:
Comments must be submitted on or before December 4, 2000.
FOR FURTHER INFORMATION OR A COPY OF THE SUBMISSION CONTACT:
Denise McLamb, Information Management Service (045A4), Department of Veterans Affairs, 810 Vermont Avenue, NW, Washington, DC 20420, (202) 273-8030 or FAX (202) 273-5981. Please refer to “OMB Control No. 2900-0570.”
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Veterans Health Administration Customer Satisfaction Surveys.
OMB Control Number: 2900-0570.
Type of Review: Extension of a currently approved collection.
Abstract: Executive Order 12862, Setting Customer Service Standards, requires Federal agencies and departments to identify and survey its customers to determine the kind and quality of services they want and their level of satisfaction with existing services. VHA uses customer satisfaction surveys to gauge customer perceptions of VA services as well as customer expectations and desires. The results of these information collections lead to improvements in the quality of VHA service delivery by helping to shape the direction and focus of specific programs and services. The Federal Register Notice with a 60-day comment period soliciting comments on this collection of information was published on July 17, 2000, at pages 44096 and 44097.
Affected Public: Individuals or households.
Listing of Survey Activities
I. Special Emphasis Programs
The following list of activities is a compendium of customer satisfaction survey plans by VHA. Different special emphasis programs will be surveyed annually; however, program selections have not been made for FYs 2001-2003. Burden hours for the out-years are based on FY 2000 estimates.
| Year | Number of respondents | Estimated annual burden (in hours) | Frequency |
|---|---|---|---|
| 2001 | 10,000 | 2,500 | Annually. |
| 2002 | 10,000 | 2,500 | Annually. |
| 2003 | 10,000 | 2,500 | Annually. |
II. Local Facilities Surveys
| Year | Number of respondents | Estimated annual burden (in hours) | Frequency |
|---|---|---|---|
| 2001 | 120,000 | 20,000 | Annually. |
| 2002 | 120,000 | 20,000 | Annually. |
| 2003 | 120,000 | 20,000 | Annually. |
Most customer satisfaction surveys will be recurring so that VHA can create ongoing measures of performance and to determine how well the Agency meets customer service standards. Each collection of information will consist of the minimum amount of information necessary to determine customer needs and to evaluate VHA's performance. VHA expects to distribute written surveys with a total annual burden of approximately 22,500 hours in FYs 2001, 2002, and 2003.
Send comments and recommendations concerning any aspect of the information collection to VA's Desk Officer, OMB Human Resources and Housing Branch, New Executive Office Building, Room 10235, Washington, DC 20503 (202) 395-7613. Please refer to “OMB Control No. 2900-0570” in any correspondence.
Dated: September 25, 2000.
By direction of the Acting Secretary.
Donald L. Neilson,
Director, Information Management Service.
[FR Doc. 00-28075 Filed 11-1-00; 8:45 am]
BILLING CODE 8320-01-M