Agency Information Collection Activities: Submission for OMB Review; Comment Request

AGENCY:

National Archives and Records Administration (NARA).

ACTION:

Notice.

SUMMARY:

NARA is giving public notice that the agency has submitted to OMB for approval the information collection described in this notice. The public is invite to comment on the proposed information collection pursuant to the Paperwork Reduction Act of 1995.

DATES:

Written comments must be submitted to OMB at the address below on or before May 5, 2000 to be assured of consideration.

ADDRESSES:

Comments should be sent to: Office of Information and Regulatory Affairs, Office of Management and Budget, Attn: Jonathan Womer, Desk Officer for NARA, Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT:

Requests for additional information or copies of the proposed information collection and supporting statement should be directed to Scott Birckhead at telephone number 301-713-6730 or fax number 301-713-6913.

SUPPLEMENTARY INFORMATION:

Pursuant to the Paperwork Reduction Act of 1995 (Public Law 104-13), NARA invites the general public and other Federal agencies to comment on proposed information collections. NARA published a notice of proposed collection for this information collection on December 29, 1999 (64 FR 73075). No comments were received. NARA has submitted the described information collection to OMB for approval.

In response to this notice, comments and suggestions should address one or more of the following points: (a) Whether the proposed information collection is necessary for the proper performance of the functions of NARA; (b) the accuracy of NARA's estimate of the burden of the proposed information collection (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on respondents, including the use of information technology. In this notice, NARA is soliciting comments concerning the following information collection:

Title: National Personnel Records Center (NPRC) Survey of Customer Satisfaction

OMB number: 3095-00XX

Agency form number: N/A

Type of review: Regular.

Affected public: Veterans, government agencies, and other individuals who write the Military Personnel Records (MPR) facility for information from or copies of official military personnel files.

Estimated number of respondents: Year One: 3,120. Subsequent years: 12,480.

Estimated time per response: 10 minutes.

Frequency of response: On occasion (when respondent writes to MPR requesting information from official military personnel files).

Estimated total annual burden hours: Year One: 520 hours. Subsequent years: 2,080 hours.

Abstract: The information collection is prescribed by EO 12862 issued September 11, 1993, which requires Federal agencies to survey their customers concerning customer service. The general purpose of this data collection is to initially support the business process reengineering (BPR) of the MPR reference service process and then provide MPR management with an ongoing mechanism for monitoring customer satisfaction. In particular, the purpose of the proposed National Personnel Records Center (NPRC) Survey of Customer Satisfaction is to (1) provide baseline data concerning customer satisfaction MPR's reference service process, (2) identify areas within the reference service process, (2) identify areas within the reference service process for improvement, and (3) provide MPR management with customer feedback on the effectiveness of BPR initiatives designed to improve customer service as they are implemented. In addition to supporting the BPR effort, the proposed National Personnel Records Center (NPRC) Survey of Customer Satisfaction will help NARA in responding to performance planning and reporting requirements contained in the Government Performance and Results Act (GPRA).