1 ADMINISTRATIVE RECORD IN SUPPORT OF HEARING ON WRIT OF ADMINISTRATIVE MANDATE 18CV325170 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 RICHARD DOYLE, City Attorney (88625) NORA FRIMANN, Assistant City Attorney (#93249) ARDELL JOHNSON, Chief Deputy City Attorney (95340) KENDRA MCGEE-DAVIES, Senior Deputy City Attorney (260459) Office of the City Attorney 200 East Santa Clara Street, 16th Floor San José, California 95113-1905 Telephone Number: (408) 535-1900 Facsimile Number: (408) 998-3131 E-Mail Address: cao.main@sanjoseca.gov Attorneys for RICHARD TENG, As administrator of San Jose Police Department Division of Gaming Control, CITY OF SAN JOSE POLICE DEPARTMENT SUPERIOR COURT OF CALIFORNIA STATE OF CALIFORNIA UNLIMITED JURISDICTION FRANCIS SMALLWOOD, Plaintiff, v. RICHARD TENG, As Administrator of the San Jose Police Department Division of Gaming Control; CITY OF SAN JOSE POLICE DEPARTMENT, and DOES 1- 100, inclusive, Defendants. Case Number: 18CV325170 ADMINISTRATIVE RECORD IN SUPPORT OF HEARING ON WRIT OF ADMINISTRATIVE MANDATE Date: May 3, 2019 Time: 9:00 a.m. Dept.: 10 Judge: Helen E. Williams VOLUME 11-28 BATES STAMPED SJ001648 - SJ001814 by Superior Court of CA, County of Santa Clara, on 4/9/2019 4:59 PM Reviewed By: Yuet Lai Case #18CV325170 Envelope: 2738855 E-RECEIVED SJ0112 '" ! , I SCR DAILY SHIFT REPORT DAY I WEDNESDAY I DATE 112123/20151 SHIFT I DAY OPERATOR SECURITY LEAD 1 I JOEL BARRAGAN I I 0630-1500 I 1 JENN MORAN SECURITY LEAD 2 [ALFONSO MUNGARRO I I 0630-1500 SECOND OPERATOR SHIFT MANAGER I ERIC HARRIS I I 0800-1600 I KIM JEFFERSON ) TIMES ACTIVITIES 0700 Moran & Jefferson on duty. Relieved Calderon & Louie. Equipment OperationaL 0702 Security Lead Barragan & Shift Manager Lui signed out Count Room Key. QZ9..3 Chip Count Team entered Count Room. - Q100 Security Lead Barragan & Shift Manager Lui returned Count Room Key. 0733 Security Lead Barragan & Shift Manager Lui signed out Chip Vault Key. ~ Security Lead Barragan & Shift Manager Lui returned Chip Vault Key. 0740 ' SCR e-mailed SJPD Division Ramos Daily Shift Report Day, Swing & Grave frpm 12/22/2015. -, •. ::,1_ ..... '_.~!.._ •• _._.~: • _.z.t!.. ~. ,_,~.~_, ... "- . .=..~ ·s-~-_,.,." ~ ~.=.~ .... .~ ... ~ ,. _~ __ ~ ~ _\ "'''--'' f:} ~~._" ~. -=-••• "" . k~ - 1:C.;o - •• ,.' ~ •• _. A-" .~ 1027 Security Lead Barragan & Shift Manager Harris signed out Count Room Key . .1Q.a1 Box Change began. Shift Manager Harris present & overseeing. 1.1Ql Box Change completed. Chip Count Team reentered Count Room. 1.1Q§ Security Lead Barragan & Shift Manager Harris returned Count Room Key. 1454 §f3g(Jrity)~~adB~rragan & Compliance Director Frank Smallwood signed ouiCount Room K$y&Chli>Vaiift Key.t ' " ' , , ,,' " J JJi1..3 CoLintTeam secured in the Count Room. 1Q.1A. Security Lead Barragan & Compliance Director_Frank Smallwood signed in COLlnt} rtnG·r.nmniq·t~rj """ , "r·. '.' ..... .... . '. "-_ . ".~'v." vCP;?'J~:;...r+:.."IV I~~~ "~.j..4 • .; • ~ Security lead Magana and Shift Manager Lui returned box change key. Random file review on table 13 from 0312 until 0410. Security Lead Magana and Shift Manager Lui signed out the Count Room Key Q.Q4Z Security officer Deloang purled Grave Chip Drop Box Table 41. No Chip Drop Box instal/ed. ~ Security lead Magana and Shift Manager Lui returned the Count room key. Emailed San Jose Police Gaming Division Ramos Contractors Work Register for 12/23/2015. Emailed San Jose Police Gaming Division Ramos No Table Exchange Log for 12/23/2015. Facilites Harmuti and Lopez informed SCR that he is ready for table movement for table 41 & table 43. LAST MODIFIED DATE 12/24/201 TIME 7:12:34 AM SJ001651 SJ0116 I I : 12/23/2015 GRAVE QQtiQ Facilities Harmuti and Lopez moved table 41 (poker) from casino floor to warehouse. QZQ.Q Facilities Harmuti and lopez moved table 41 (4CP) from warehouse to casino floor. 0700 End of Shift . . , I LAST MODfFIED DATE 12/24/2015 LAST MODIFIED TIME 7:12:34 AM SJ001652 SJ0117 EXHIBIT H-8 SJ001653 HI I - S J0 11 8 W' it· l -. t:a .... ~: ~ Positions/Names Owners Division General Couns.el Casino Manager Shift Managers A~!st:ant Mansstant Coge Managers Coge Cashiers Chip Runner PTGaming Josh Mendiola :"tJrveillancc Housekeeping F&B Lead S!LAllonso Mungorro S/L joel Sarrilg3n S/L Amos Jennings S!L Talaole Cnades S!Uua n Cortes SfL Davin Lehto 00$ Greg Steponavidu5 CMValShayn eM Julie Muldrow SM Eric ["farris SM Jason r .... 1edenceles SM Andrea: Vivas SM Travis Seller SM Ken Lui locations 8th FL v v' v' v' v' v' v' y' v y ,/ 7th-5th FL 4th FL 3rd fL 2nd FL HRO!fice v' v' v' v' v' v' v' v' v' v' v' v' v' v' v' v' v' y' v' v' v v' v' v' v' v' v' v' v' v' v v' v v v v y v' v ",' v' .f v' Y v' v' v <' .f v ,/ v' y' v' <' -y v v' ,/ 1____.. Gen. Counsel Alan's Ole Marla's Ofc Accountio;:r Ofc Trainersi Ofc Warehouse ConfRm F&BOfc Bankers 1ge Count Rm Di'" Box Release K.ey Surveillance Rm V ,I- v' v' ",- v' - v' .( v' v' v' v' v' v' v' v' ",- v' v' ./ v' v' v' v' v' v' v' Y v' v' v' v' v' v' v' v' y' v' V y v' V v' V v' v' ./ v' v' v' y' >/ v' v' -, v' I v' .f v' <' ,/ ,/ v' ,/ v' ,/ ,/ y ,/ ,/ ,/ .( y <' .( ,/ v v' v' ,/ y v' ,/ ,,' <' v' v y ./ ,/ v' ,/ ./ - ,/ v' ,/ y" v' -_._--_. __ ...... --.. --- SJ001654 S J0 11 9 Count Room Key Process flow chart Shift Manager Checks out Count Room key 3515325 surveJilance key box key, and Shift Manager Box key 5MB1. -;;'j SeCL1 rity Lea d Checks out Count Room key 345336, **AII key boxes under continuous recorded Surveillance** SJ001655 SJ0120 Key Name Count Room Door Access Surveillance Key Box Security Lock Box Drop Box Release Drop Box Release Drop Box Release Drop Box Release Drop Box Storage Cabinet Count Room Door Access Shift Manger Lock Box Count Lead Lock Box Count A Lock Box Count B Lock Box Chip Cart /Storage Rack Chip Cart IStorage Rack Contents Keys Chip Cart Spare Contents Keys Spare Contents Box Spare Contents Box Chip Cart Chip Cart spare key Drop Box Cart Emergency Box Key Spare Inventory Box Spare Inventory Box Drop Box Cart Keys A Drop Box Cart Keys A Drop Box Cart Keys B Drop Box Cart Keys B GC Shift Mangare Key Box Key Number CR 1 Security Z1581 Z1582 SLB1 6234 6234 6234 6234 NACR3 CR 5 Shft Mgr 5MB1 CTLB 1 NA NA BH15 BH15 6029 NONE 6029 SDB5 top lock SDB1 bottom NONE NONE DBCB1 W593 SIB3 top lock SIB1 bottom 2508 top 2038 bottom 2318 top 2318 bottom Garden City Casino Count Room Keys Location Surveillance Room Lock Box Employee CaQe Employee Cage Security Lock up Security Lock Box Count RM Control Room Lock Box Count Lead Lock Box Count Room Employee Cage f Wed 11/11/2015 2:55 PM To:Ramos, Edward ; cc:'Frank' ; Alan Kakimoto ·; Robert Lindo < rlindo@casinom8trix.com>; 1 attachment (2 MB) Key Access Forms.pdf; Good afternoon Ofc. Ramos, Page 1 of2 I have attached the documents for your review. I updated the Key Access List today because I had a Security Lead resign. Thank You, Gregory Steponavicius Director of Security Casino MStrix 40S.244.3333 ext. 171 From: Ramos, Edward [mailto:EDWARD,RAMOS@sanjoseca.gov] Sent: Monday, November 09, 20154:59 PM To: Greg Subject: key access list Hi Greg I am reviewing Casino M8trix's internal control procedures, and on Chapter 7 (security/surveillance) Section U (Key control procedures) sub section 12, it states, "The Security Department maintains a list of all authorized persons who can have access to each type of key and updates that list at least monthly or when they are notified of changes in personnel." Please send me Casino M8trix's most updated list and when it was updated. SJ001660 SJ0125 · RE: key access list - Ramos, Edward Thanks Greg Ofc. Ted Ramos San Jose Police Dept. Division of Gaming Control 210 N. 4th St I Suite 202 -~~-~--¥---~---¥------------------------ .. ------- ??~.}.~.~.~~.~.~ .. ~~.~~.? (408) 794-1478 Page 2 of2 '-t t"\/A/I""\r\.1 r SJ001661 SJ0126 EXHIBIT H-9 SJ001662 HI I SJ0127 1 I TIMES 0700 0703 0741 0810 1016' 1030 '-------' I~·' " SCR DAILY SHIFT REPORT ~ .. - .. DAY I FRID8Y I DATE I 12/4/2015 I SHIFT I DAY OPERATOR I ALFONSO MUNGARRO I SECURITY LEAD 1 I 0630-1500 r JENN MORAN SECURITY LEAD 2 I I I SECOND OPERATOR SHIFT MANAGER I ERIC HARRIS I I 0800-1600 KIM JEFFERSON ~ ACTIVITIES Moran & Jefferson on duty. Relieved Goodwin & Calderon. Equipment Operational. Security Lead Mungarro & Shift Manager Lui signed out Count Room Key. QZQZ Chip Count Team entered Count Room. QZ2.Q Security Lead Mungarro & Shift Manager Lui returned Count Room Key. SCR e-mailed SJPD Division Ramos Daily Shift Reports for Day, Swing & Grave from 12/3/2015. SCR Operator Char McDaniers called off due to illness. Security Lead Mungarro & Shift Manager Harris signed out Count Room Key to audit 'Chip Drop Boxes and prepare for Box Change. 1.Q.W Security Lead Mungarro, General Manager Alan Kakimoto, Shift Manager Harris, M8trix Facilities Alvaro Marquez, Jose Lopez & Juan Diaz entered Count Room to audit Chip Drop Boxes & discuss Chip Drop Box Sleeves. 1.Q2.Q Mungarro, Kakimoto, Harris, Marquez, Lopez & Diaz exited Cou~t Room. Security Lead Mungarro & Security Officer Boualom entered Cou~t Room to bring out Chip Cart to begin Box Change. 1JU1 Security Lead Mungarro & Security Officer Boualom exited Count Room with Chip Cart. ~ . Box Change began. Shift Manager Harris present & overseeing. 1QJi1 Security Officer Boualom installed Day Shift Chip Drop Box Table 31. 100Q Security Officer Boualom installed Day Shift Chip Drop Box Table 39. 11..QZ Box Change completed. Chip Count Team reentered Count Room. 1.1Q.§ &:;g§bJ·pH9riGe.Qire,~tor Fran k SmaHwood entered Coun,t Room toauciit Key Control. f LAST MODIFIED DATE 12/4/2015 TIME 3:01:38 PM t I I I SJ001663 SJ0128 ~ A .. C AS I 1'] 0 12/4/2015 DAY 111Q Compliance Director Frank Smallwood exited Count Room. 11.12 Security Lead Mungarro & Shift Manager Harris returned Count Room Key. 1155 Shift Manager Harris informed SCR opening Table 39 & closing Table 44. (M8trix Facilities Personnel Jose Lopez & Jorge Marquez). 1208 Digital review for Game Attendant David Turner on Table 28. 1238 SCR e-mailed SJPD Division Ramos Daily Shift Report for Day Shift on 12/4/2015, Day Shift Chip Drop Boxes for Table 30 & Table 31 installed . .1lli SCR e-mailed SJPD Division Ramos Daily Shift Report for Day Shift on 12/4/2015, Day Shift Chip Drop Boxes for Table 39 & Table 31 installed. (Correction). 1238 Digital review for Game Attendant Sonny Varanchondom on Table 9. 1300 Digital review for Game Attendant David Turner on Table 39, Seat 3. 1340 Digital review for Game Attendant Sonny Varanchondom on Table 5. 1406 Security Lead Mungarro & Shift Manager Harris signed but Count Room Key & Chip Vault Key. 1424 Chip Count Team reentered Count Room. 1427 Security Lead Mungarro & Shift Manager Harris returned Count Room Key & Chip Vault Key. 1427 Digital review for Game Attendant Lanny Ngo on Table 3.9, Seat. 4. 1454 Shift Manager Harris informed SCR opening Table 8 & closing Table 19. (M8trix Facilities Personnel Jorge Marquez). I 1500 End of Day Shift. Relieved by Imperial & McCabe. I LAST MODIFIED DATE 12/4/2015 LAST MODIFIED TIME 3:01 :38 PM SJ001664 SJ0129 EXHIBIT H-l0 SJ001665 I -1O SJ0130 Compliance committee meeting minutes of June 16, 2015 Attendees: Pete Lunardi Owner, Jeanine Lunardi Owner, Frank Smallwood Compliance Director, Alan Kakimoto General Manager, Andrew Navarro Controller, Maria Hagen Cage Manager, Greg Steponavicius Interim Director of Security, Carroll Lambert HR Director, Robley Berry Surveillance Manager, Rob Lindo General Counsel, Martha Copra Marketing Facilitator, Josh Mendiola MIS Administrator, Alvaro Marquez Facilities Director, Jim Erickson Food and Beverage Director Discussion was held as follows: Frank Smallwood spoke regarding a letter of warning from California Bureau of Gambling Control regarding late submissions of Self Exclusions. A letter accompanying the return response explains why the late submission occurred and corrective actions taken to prevent future occurrences will be sent: A review of key control for box change keys was conducted and it was found the keys needed for count room access were not being returned immediately when no longer needed. The count . room keys must be returned and signed back in immediately after they are used and not to be kept out. The Director of Security and General Manager will ensure that the security staff and shift managers comply with the MICS. The SARC committee is meeting on a monthly basis to review suspicious activity with regards to BSA / AML multiple CTRC are continuously filed in addition to SARC. State reports for Gaming Activity and profit sharing will be ready and submitted for the July 1, 2015 due date. A strong presence by the Compliance Director on the gaming floor interacting with gaming department, General Manager, and Shift Managers, Food and Beverage and Cage, will be maintained. Additionally a working relationship with Bay101 compliance department has been started to share information that can be beneficial to both card rooms. Greg Steponavicius spoke regarding changes to help ensure no late submissions for exclusion and restriction notifications which include a daily checklist for security lead and a daily in-box for documents to be reviewed by the Director of Security and added the criminal activity log update and majority of issues being counterfeit bills and the updated procedure with SJPD .. Rob Berry and Josh Mendiola spoke about the audio sync for surveillance cameras has been repaired and the alarm station that is being built which will encompass all alarms such is cage silent duress, count room door contact alarm, surveillance equipment malfunctions. The alarm station will signal issues with audible and visual notification, and plan to replace remaining analog cameras to digital on the milestone software which includes a failover system. Bids for costs will be obtained. SJ001666 SJ0131 Alan Kakimoto spoke on the topic of Bill Zender's visits and future visits at end of each quarter for 3 days each and a plan for using a security officer in the count room in an emergency situation if needed to help count until staffing can be increased. Maria Hagen recommended starting a policy of counting money face down to help detecting counterfeit bills by detecting non-matching ink. Alvaro Marquez spoke about waiting on a confirmation from California Generator to perform a test for power failure and surveillance back up ups tests, and also waiting on confirmation from Howell Electric to run a test on the emergency alarms and conduct and evacuation drill. Additionally noting a need for fall protection harness for the room hatch ladder and that no one is allowed on the cat walk on the 8th floor and that the door to the 8th floor is locked so no unauthorized entry can occur. Carroll Lambert spoke about the on boarding of Food and Beverage and SJ DGG reopening so badging can continue. Nothing further appearing the meeting was ended. The next meeting is scheduled for September 24, 2015 at 11 am. SJ001667 SJ0132 EXHIBIT H-ll SJ001668 HI I -11 SJ0133 I-~-J i __ tJ I Count Room Key Sign-Out/Sign-In log (fROM 5 tI! bu K? m7 i2 MM’ [a u” (7130 10W (12w Emigm firm CIMK Him {‘15 Baéemaé HAW}; 2/3 t; Z (2’25 /'9yg) U‘Efix/z/gaé ’ $557463; a ‘0]! 0222 02%} ayWWG )Maze‘ncugg eofi m m (WK) W; 9/ I ya H .26) Wrm Harm 10/ l, lqkfl Mm M(ero HULFFIE /€j// \‘(Z'S ‘ km 0 Civ‘iflcg UWQS (6/\ 0233 050? ?erT‘O uh ”(71)? 0%0 0905 ?eiaro Lu} \3 f; mm“ mm Mum W w} \Ufl kWh HO?! WMW Ami: mg, M1 HM Lefiw natrflir "fr KL WW dfllq’m dwmg u’suas f0? WV; 0214:? 50%;? 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WW3 Zrflim- Haw ul SJ0189 C A SIN 0 -- I , -, •• Key Sign-Out/Sign-In Log Date Print Name" Time Out Time In r'\ Sjgn Name .,.. \;/5;_0 I-1.ecte~ceol-{$ Z-z.o C\..-o 9S"(Q C~" /~ rf7/lR'-fLL.;,~-... \l ~ J~I ~" d.-Cfi5ro '/ r~J // (/1,? j}1!L/{):" d;~35:;6 (~}(e~);; c~/~ ~ ~,/ i{/~~-(}W.rl:V Lf'~,?9~ l{~~P-J {~Vi4~ I ~ ~_ L!~'J '-7 1 0 t11L~ CJ SJ001725 SJ0190 EXHIBIT H-12 SJ001726 HI I - SJ0191 !.'---. 1887 Iv latrix Boulevard San Jose, Cdifornia 95110 Office: (408) 244-3333 casinom8tri-x. com Revisions to Casino M8TRIX Internal Controls Document r po -i c; ZU~'15 IC" ill,) San Jose Police Department' Division of G2:n-llng Control In accordance with San Jose Police Department Division of Gaming Control Accounting Regulation 1, section 1.070, subsection 4, this statement i,s intended to be a description of the revisions of the Minimum Internal Control Document for Casino M8TRIX. The Revisions for the Internal Controls Document are in Chapter 3: Table Games. Section C: Drop Box Removal Standards 2, 8a 1 & 2, 8c, 9b, 13 b & c Section 0: Count Standards 23,24,26 Section E: Key Control Stan9"ards 4Drop Box Cart Keys a, c & 7a The revisions are as follows: Chapter 3 Section: C Drop Box Removal Standard 2 has been revised to reflect that keys used to unlock the drop box storage carts in the count room are secured in the count room in a double lock key box, and after they are used to unlock the box cart, the keys are returned to the key box and are not secured at the cage. Chapter 3 Section: C Drop Box Removal Standard 8a 1 & 2 have been revised to reflect that the keys for accessing the count room will be contained in a double lock key box at the cashier cage. The cage cashier will not have access to the count room keys without the keys for the key box. Four departments are involved to access the count room. The keys for the key box will be provided to the Cage Casher by the Security Lead and Shift Manager at the times necessary for opening the count room. The keys for the key box will be secured away from each other. The Shift Manager will maintain a key'for the key box in the General Manager's office, which is secured by key card 'access. The General Manager office is only accessible by the General Manager , and Shift Managers. The key will be signed out when it is needed. The Security Lead will maintain a key for the key box in the Director of Security's office, which is secured by key card access. The Director of Security office is only accessible by the Director of Security and Security Leads. The key will be signed out when needed. Chapter 3 Section: C Drop Box Removal Standards 8c has been revised to reflect that the Security Lead Key Box in the count room contains drop box release keys and 1 Drop Box Cart Key Box key_ SJ001727 SJ0192 \ f I :- ~.FR 1 3 20'15 San JG§G Pe,lice Depastment Di.'vidon or Garr-Jug Control Chapter 3 Section: C Drop Box Removal Standards 9b has been revised to reflect that drop box change goes in numerical order,beginning with table #1 and ending with table # 54, Chapter 3 Section: C Drop Box Removal Standards '13b has been revised to reflect that when the count team is on duty, the drop box storage carts will be unlocked for them to count and after box change on the day shift, and the keys to the Drop Box Cart will be returned to the Drop Box Cart Key Box and the keys to the Drop Box Cart Key Box will then be returned to the Shift Manager Key Box and the Security Lead Key Box in the count room after each time they are used to unlock the Drop Box Storage Cart, Chapter 3 Section C: Drop Box Removal Standards 13c has been revised to reflect that when box change is complete the Shift Manager and Security Lead will Teturn to surveillance together to return the count room door access key from the Security Lead. Section 0: Count Standards 23 has been revised to reflect that the keys for the drop box storage carts' are not signed out from the employee cage key box. The keys for the drop box storage carts are locked in the count room in the Shift Manager Key Box and Security Lead Key Box. S'ection 0: Cou!1t Standards 24 has been revised to reflect the key signed out from surveillance by the Security Lead is the count room door # 2 key and not a drop box storage cart key. Section 0: Count Standards 26 has been revised to reflect that the Shift Manager and Security Lead will access the drop box cart key box and unlock the drop box storage cart for the count team and then return the keys to the key box and secure them. Section E': Key Control Standard 4 Drop Box Cart Keys a & c have been revised to reflect that the drop box storage cart keys are locked in a double locked key box in the count room. The double lock key box is accessed by the Shift Manger and Security Lead: The drop box carts are unlocked by the Shift Manager and Security Lead for the count team and the keys to the drop box cart a're then secured back in the key box. The count team does not have the box cart keys issued to them. SJ001728 SJ0193 f\ :; D -; ') 2 (1 ' ;:- "I 1\ 1 cJ u iJ ' §2:n Jose PolicG Department Division of Garrurrg COlJtrol Section E: Key Control Standard 7a has been revised to refled that spare keys for Drop Box Release, Drop Box Cart Key Box, Drop Box Cart, Count Team Key Box, Shift Manager Key Box, and Security Lead Key Box are kept secure in the count room in a double lock key box. The keys to the double lock key box are kept (one each) in the Shift Manager Key Box arid the Security Lead key Box in the Count Room. The keys to the double lock key box are not stored at the' Cashier Cage Key Box, The spare count room door keys are maintained separately from each other. One spare count room door key is locked in the double lock key box at the Cashier Cage and one is locked in the SUNeiliance Room Key Box. Spare Contents keys are locked in a separate double lock key box in the count room and the keys to open the key box are kept in the Shift Manager Key Box and the Count Team Lead Key Box - both located in the count room. Respectfully, Controller f~ /VV- Owner SJ001729 SJ0194 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT )-\PF: 1 3 2015 CHAPTER 3 TABLE GAMES San JG:sc Felice Departrrlel1t . D'LVisiuu of GarrJrrg Control The Casino MBtrix Internal Controls for the Table Games department detailed herein are intended to meet the San Jose Police Department and California Gambling Control Commission Minimum Internal Control Standards A. General Standards B. Department Responsibilities C. Table Games Drop Box Removal Standards D. Table Games Count Standards E. Key Control Standards F. Gaming Equipment control G. Gaming Table Movement Control H. Table Games Rules and Dealing I. Table Games Accounting/Revenue Audit Procedures J. Tournaments K. Statistics L. Supervision M. Storage N. Card Table Tracking Device A. General Standards 1. The table games department is supervised by a cardroom employee holding a key employee's license with the positon of Casino Manger 2. The Casino Manger is responsible for the entire table games department and shall report directly to the Chief Executive Officer (General Manger) regarding administrative matters and daily operations. B. Department Responsibilities Casino MBtrix's table games department shall be responsible for, without limitation, the following: 1. The operations and conduct of permissible games that Casino MBtrix is authorized to play pursuant to Title 16 of the San Jose Municipal Code. 2. Supervision of dealers, chip runners and other floor personnel. 3. Ensuring that.a written description of how each game is conducted on the premises is played, the game rules are posted in a conspicuous place, and the game rules are made available in English, Korean, Spanish, Vietnamese, and Mandarin and/or Cantonese-Chinese, as required by Section 16.1B.060 of the San Jose Municipal Code. Effective August 7, 2012 Revised -2015 Page 1 SJ001730 SJ0195 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT pJ'R 1 3 20-iS CHAPTER 3 TABLE GAMES- San JOfl8 Pulice Dcpzxtment Di,,1.~iGn of Gamirrg Control 4. Maintaining a log and record of the tables that are open, moved, and the games played at each table by date and shift. 5~ The maintenance of a log or record of the personnel assigned to the table games department by table, date, and shift. 6. The conspicuous posting of game fees and table limits applicable to each table. C. Table Game Drop Box Removal Standards 1. Drop collection fees shall be deposited into a secure container known as a "drop box" that shall be securely attached to the gambling table. A drop box shall be constructed and controlled in a manner to provide for the security of its contents. The setting out of empty drop boxes at card tables and the removal of drop boxes from the card tables is a L, -continuous process. The drop box removal process begins with the removal of the first card table drop box. Surveillance will continuously monitor and record the entire table games drop box removal/exchange ("drop") process beginning from the time empty drop boxes are retrieved from the count room to the time the full drop boxes are removed from the tables and secured in the count room. 2. The following procedures shall be implemented to ensure that unauthorized access to empty drop boxes does not occur from the tlme the boxes leave the storage carts until they are placed on the card tables. (Refer to paragraph 8 a-i, below). Empty drop-boxes are stored in double locking drop box storage carts in the count room until the drop box removal process begins. Keys to the drop box storage CEjrts are secured in the Drop Box Cart Key Box in the count room which requires two keys to open. One key to open· the Box Cart Key Box is secured in the Casino Shift Manager Key Box and one key to open the Box Cart Key Box -is secured in the Security Lead Key Box. The Security Lead and Casino Shift Manger will unlock the double locking Box Cart to allow access to the empty drop boxes and subsequent storage of pulled drop boxes. Immediately after unlocking the appropriate box cart, the box cart key is returned to the lock box. The Box Cart Key Box keys are then returned to the Shift Manager Key Box and Security Lead Key Box and secured. Once the storage cart is removed from the count room the Security Lead maintains close observation of the officer assigned to pull the boxes at all times and officer(s) assigned to carry the drop- boxes (two boxes per carry maximum) . from box cart to tables do so in numerical order beginning with drop-box #1 to ensure uninterrupted surveillance monitoring and only while being accompanied by the Casino Shift MangeL The -Security Officers assigned to "stack" the drop-boxes in the drop box storage cart are always stationed with the cart and in a manner that does not obstruct the view of the drop boxes and cart from the surveillance cameras. Unauthorized_ Effective August 7, 2012 Revised -2015 Page 2 SJ001731 SJ0196 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES 1\ DR' ", IJ 'j "'I=: rd \ 1 .J L U IJ . San Jose PGHCe Dwartn access to empty drop boxes shall not occur from the time the boxes leave tR~"i1gF~§t Gaming Can carts until they are placed on the card tables. 3.At the end of each shift, the drop box removal team (see # 6 below); which is independent of the table games department, shall remove all locked drop boxes from the card tables. 4. If drop boxes are not placed on all card tabl.es, the table games department Casino Shift Manger shall document which card tables were open during the shift. All such documentation must be forwarded to the accounting department at the end of each shift. 5. Upon removal from card tables, drop boxes are safeguarded in the drop box storage cart. Upon completion of the drop box removal process, the box cart will be double ,locked and the count room will be double locked by the Security Lead and Casino Shit Manger until the count takes place. 6. The transporting of drop boxes is performed by a team consisting of at least three individuals from at leasHwo departments, one of whom is an in-coming Casino Shift Manger (who is independent of the shift being dropped). The remainder of the drop team must consist of individuals independent of the table games department. The, drop box removal team will consist of: ( a.On-duty Security Lead b.ln-coming Casino Shift Manager c. Minimum of 2 Security Officers d. In the event of a shortage of security personnel, -the in-coming Casino Shift Manager may assign another employee independent of the table games department. e. In the event that there is no on-coming Casino Shift Manager available, a key , employee, independent of the shift being dropped, may substitute after Casino MStrix provides immediate notice via facsimile to the Administrator, Division of Gaming Control of the San Jose Police Department, stating the reason and the time of the drop box removal. Effective August 7,2012 Revised -2015 Page 3 SJ001732 SJ0197 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES 7. The term "shift" as used in these standards refers to an 8-hour interval unless otherwise approved by the Division of Gaming Control. 8. The following procedures are followed when beginning the drop box change: J., PR' , '} r;,.,,:>=: r, \ 1 0 L U 1.1 a. The on duty Security Lead notifies the on-coming Casino Shift Manger of his intent to commence drop-box change. Access to the count room is necessary for box change. Four (4) departments are necessary to come together to obtain the keys needed to access the count room for box change and drop count. Keys to access the count room are secured in two separate double locked key boxes. One double locked key box is located at the Employee Cage and another double locked key box is located in the Surveillance Room. Each double locked key box contains a key to unlock the count room door. The keys must be used simultaneously to unlock -the count room. The additional keys needed for box change and drop count are secured in the Employee Cage double locked key box. The Employee Cage double locked key box can only be unlocked with two keys. ;~;f One'key from the, Casino Shift Manager which is kept secure in the General Manager Office and is:6nlfaccessibls'by Key Card Access. Access to tne~/6lficel "",~,!,",!7v,?"_~ 31";;;;;;;:;8'£"";):- ';'jA",,4i "'~~ , -~ <""'- M ~ '" ?",,~'""'_'" ~")' ","~0~ "',*0 ~~'):p:;:",,.,. "~"" Js limited to tne General Manager and Casino Shift Managers and the key is srgneB'out aslleeded. 2. One key from the Security Lead which is kept secure in the Director of Security Office and is only accessible by Key Card Access. Access to the office is limited to the Director of Security and Security Leads and is signed out as needed. ' The Casino Shift Manager and Security Lead both go to,the employee cage and each gives to the cage cashier a key to open the double locked key box. Both keys are needed to unlock the key box which contains the keys used for accessing the Gaunt roor:n, box change, and drop count. The Casino Shift Manager signs out the Number 1 Count Room Key, The number 1 Surveillance Room Key Box key and the Shift Manager Key Box key required to perform box change. b. The Security Lead signs out the Number 2 Surveillance Room Key Box key and the Security Lead Key Box key. The Security Lead and Casino Shift Manger then go to the surveillance and present both Surveillance Key Box keys to the Effective August 7,2012 Revised -2015 Page 4 SJ001733 SJ0198 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES SaG JG§(:. I'c-llice DjepaFtme Di-.:,.;i:;iDn of Gaming CO-utr Surveillance Operator who takes custody of both keys at the door and opens the double locking Surveillance Room Key Box. The Security Lead signs out from the Surveillance Operator, the Number 2 Count Room key. The Surveillance Room Key Box keys are returned to the Security Lead and Casino Shift Manager. The keys must be signed out in sufficient time to begin the box change at the specified time. The box change keys are the only keys maintained in the Surveillance Department and are not "Stand Alo~e" keys. c. Upon arrival at the count room, the Security Lead and on-coming Casino Shift Manger simultaneously unlock the count room since two keys are required to access the count room (accompanied by those Security Officers assigned to drop box change), .and proceed to open the Security Lead Lock Box which contains the drop box release key, and 1 Drop Box Cart Key Box key. The Shift Manager opens the Shift Manager Key Box which contains 1 Drop Box Cart Key Box key. Both the Casiho Shift Manger and Security Lead open the double locked Drop Box Cart key box, which contains the Drop Box Cart key to open the Drop Box Storage Cart. d. Using th~ Drop box Cart key, the Security Lead unlocks the appropriate drop box storage cart possessing those empty boxes applicable for the particular shift. Immediately after unlocking the appropriate drop box storage cart, the drop box cart key is returned to the box cart key lock box. e. It requires the involvement of the Cage, Surveillance Operator, Casino Shift Manager and the Security Lead to sign out the Security Lead Key Box key. The Security Lead, in the presence of the Casino Shift Manger and under camera surveillance, opens the Security Lead Key Box and removes the drop box release key and hands it to the. security officer assigned to pull and replace the drop boxes at each table. f. During the-box change process the Security Lead maintains close observation of the officer assigned to pull. g. The Security Officers assigned to "stack" the drop-boxes in the box cart are stationed with the box cart in a manner the does not obstruct the view of the drop boxes and cart from the cameras. . h. The Security Officer(s) assigned to carry the designated drop-boxes (two boxes per carry maximum) from box cart to tables and vice versa do so in numerical order beginning with drop-box # 1 and only while being accompanied by the Casino Shift Manager. Effective August 7,2012 Revised -2015 Page 5 SJ001734 SJ0199 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES i. Drop boxes, full or empty, are not left unattended at any time. 9. The Security Officer assigned to pull the drop boxes: a. Waits until both the Security Lead and Casino Shift Manager are present. b. Goes in numerical order beginning with table # 1 and ending with table 54. c. Exposes both hands palms up, in overhead camera view, for each table after each drop-box is changed. d. Returns the box release key to the Security Lead immediately after releasing the last drop box. 10. Security Officers assigned to carry: .':" a. Never carry more than two boxes, full or empty, b. Never transport drop boxes, full or empty, without being accompanied by the Casino Shift Manger. c. Transport drop boxes in numerical order from, and to the box cart. 11. Upon removal from card tables, drop boxes are safeguarded in the box cart, or transported directly to the count room if no box cart is available, by the drop box removal team. Prior to transport to the count room, security will secure the back area around the count room entrance by notifying non cage casino employees in the cage back of house to temporarily exit the immediate area where the cart will be transported into the count room. Once security verifies that the casino employees have exited the transport area, the drop box cart will be transported to the count room. A drop box removal team member will be posted at the entrance to insure there is no unauthorized entry. The drop box removal team will lock the boxes in the box cart, and then secure the count room. The drop boxes will remain locked in a secure manner until the count takes place. Once the count room is secured, casino employees may return to the cage back of hous'e area. 12. During the drop box removal process the Security Lead will visually and physically examine each drop box to verify that each drop box has been properly installed and locked into place. 13. When securing the count room: Effective August 7, 2012 Revised -2015 Page 6 SJ001735 SJ0200 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES AJ? lP'l,: fJ '~/EJD ).\FR 1 S 2015 a. Once all drop boxes have been changed out, the-Security Lead and the Casino Shift Manager verify that all drop-boxes have been properly placed in the respective drop box cart and are accounted for. b. The Security Lead returns the drop box release key to the Security Lead Key Box. NOTE: When the count team is present the box c_art will need to be unlocked at the conclusion of box change. Additionally for each count to take place the box cart will need to be unlocked when the count team returns from breaks. The Drop Box Cart keys will the,n be returned to the Drop Box Cart Key Box and the Drop Box Cart Key Box keys will then each be returned one key in the Shift Manger Key Box and one key in the Security Lead Key Box.. Each time after the box cart is unlocked. c. The Security Lead and the C.asino shift Manager verify that all drop-box carts are secure ( if the count team is not present to count ) before securing the count room door. The Shift Manager and Security Lead return to surveillance together with the keys to the-surveillance room key box so the Security Lead can return his/ her Count Room Key to the Surveillance Room. The Casino Shift Manager and Security Lead then return to the Employee Cage and return the count room keys. The cashier locks up the count room keys in the double lock key box and returns each key of the key box back to the Shift Manager and Security Lead. The Casino Shift Manager then returns the key box key to General Manager Office and signs the key log and the Security Lead returns the key box key to the Director of Security Office and signs the key log . . 14. During the drop box removal process, if a chip spill occurs, the security officer witnessing the loose chip(s) will immediately summon the Security Lead. The fact that a chip spill occurred is immediately reported to the Surveillance Room by the Security Lead. The number and denomination of the chips are determined by the Security Lead and the Casino Shift Manager for inclusion in their reports as well as notification to the Surveillance Room. The Security Lead shall spread or expose the chips to the camera, then drop the chip(s) into the newly installed drop boxand expose hands palms up to the overhead camera. 15. In the event a drop box needs to be changed out of a table at other than scheduled box change, Casino MBtrix will provide immediate notice via facsimile to the Administrator; Division of Gaming Control of the San Jose Police Department, stating the reason for and the time of the dropbox removal and a spare box will be used. The spare drop boxes are created with permanent marking to indicate the shift D (day) S (swing) G (grave) and table number. Spare boxes are created in the count room as needed by security. R Effective August 7, 2012 Revised -2015 . Page 7 SJ001736 SJ0201 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES a. A Box Change Report will be filled out by security and signed by the Security Lead and Casino Shift Manager and placed inside the box. The change will be documented on the Daily Activity Report by Surveillance. The box change report is kept on file with the Accounting Department along with the daily drop count reports. b. The Box Change Report lists the reason for the change and shift and box number that was changed out. 16. Boxes that are not installed in the tables are securely stored inside the count room in locked drop box carts. The count room access procedures, which require the physical involvement of the Surveillance Department, the Cashier from the Cage Department, the Casino Shift Manager from Table Games Department and Security Lead from .the Security Department, will be followed in order to obtain stored empty drop boxes. D. Table Games Count Standards 1. The count begins with the opening of the first card game drop box and ends when a member of the cage/vault department signs the count sheet/summary and assumes accountability of the proceeds. 2. From the time the first drop box is opened until the cage accepts the drop proceeds into the cage accountability, transfer of chips and or any other items in/out of the count room is strictly prohibited. 3. Casino M8trix does not have different revenue centers, but if they ever do, the following procedures shall be followed: Counts from different or various revenue centers shall not be allowed to occur simultaneously in the count room. Each revenue center count shall be counted separately and be completed before any other revenue center is counted. . 4. The count is performed by a count team consisting of at least three employees who are independent of transactions being reviewed and counted and the subsequent accountability of drop proceeds (Le., independent of the card games, cage and accounting departments). The count team consists of two counters and a lead. Count team members work only in the count room and are therefore independent of transactions being reviewed and counted and the subsequent -accountability of drop proceeds. Effective August 7, 2012 . Revised -2015 Page 8 SJ001737 SJ0202 CAS If\! 0 M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 L,PR I 3 20'/5 TABLE GAMES SaIl Jage Police DBf}2.rtmeD Division of Gal.Ttlug Contn 5. At no time during the count will there be a count team fewer than three employees in the count room until the monies (chip's) have been accepted into the cage/vault accountability. ~~~9c~Yl:LJ~c~~rnQ)~,92.8.~[~.~:. [?t~t . ;£!;b33.C()VJH~~cg:G19!S; .r~~<:·,£~pl!~l team weekty sQ.~~g.!-lLe.jsd~tE:p.ar~d:R5nt5~4CoUc; RoOm' Manager and he/she ensures that tlie sam.e tHre'~~cbf1f1ffga~rn:::nt~EQ§~~8.dqBgfwo2rk more. than four daysper week fogetheQ. . (~otil§;Q~I§;£~~1i;t6:~t)B~~··96~W'nt~rT1.~~ecorderi~·n9f·corrs]sferltlY thEr:sam·e.thre~ i naJvidual s. met~ltman;;J(ruh~q:a:SZs;~er;Y\(;ek)' . '. . ',' ",'",' " " ",<,-' "~"""'''0,/~",~,q:::1&fi0i',~~'''''''';;'? N"" ,~ 7. The drop boxes are individually emptied and counted in such a manner that will prevent the commingling of funds between boxes until the count of the box has been recorded. To ensure the funds of the boxes are never commingled until the count of a .box has. been recorded, at each. counting station of the counting table, each drop box is . opened, emptied, counted, and recorded before opening another drop box. The counter removes all chips from the drop box then the counter shows the empty box to the camera and to the lead who is stationed at the lead station, which is located between the two count stations, but is not a count station, to confirm it is empty before opening another box. B. The count of each box is recorded in ink or other permanent form of recordation. Casino MBtrix permanently records the count of each box in the computer. The counter counts and racks the chips and notes the Drop Box# to those chips, enters the amount in the computer and sets them aside for the lead. The lead performs a second count of the chips and enters his/her total into the computer. If the totals match, the lead will place the chips in the chip cart. If the totals do not match, the correction is made and the chips are racked and stacked onto the chip cart. 9. After all of the boxes have been counted and the racks placed in the chip cart, the lead performs a second count using a manual Count Transfer Sheet. Any corrections to information originally recorded by the count team on manual count documentation are made by crossing out the error, entering the correct figure, and then obtaining the initials of at least two count team members who verified the change. Note: the correction of the error and the verification/attestation by the count team Members must take place contemporaneously. 10. The cout:lt sheet is independently reconciled to the entire count by the count team 'Iead who only verifies the counts made by the counters and does not function as the recorded for that count. . Effective August 7, 2012 Revised -2015 '"' Page 9 SJ001738 SJ0203 CASINO M8TRfX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 . TABLE GAMES .~.:_':; D' 2;:;2 :,_L:":_ ; .. .. ~~ S~ j~"}iz:..:~· f~ __ f:.:1 ~ . 11. All members of the count team attest by signature on the count documentation to the accuracy of the games drop count. Three verifying signatures on the count sheet are adequate if all additional count team members sign a supplemental document evidencing their involvement in the count process. 12. Prior to all monies (chips) being turned over to the cage/vc:wlt, a cage/vault cashier (who is independent of the count team) independently counts and verifies the entire drop that is being turned over to the cage/vault department and reconciles it to the drop amount recorded on the count document. Any variance is reconciled by the count team lead and cage cashier by recounting, checking the written numbers and checking the math, then documented by the count team and lead cage/vault cashier. If the variance cannot be resolved, the Count Room Manager will be notified and an investigation' conducted and documented. 13. The cage/vault cashier certifies by signature on the count documentation the accuracy ofthe monies (chips) and assumes .accountability of the drop proceeds. 14. All monies (chips) that were counted are then turned over to the cage/vault after standard #12 above has been completed. 15. Access to stored drop boxes, full or empty, is restriCted to authorized members of the drop and count teams. 16. Access'to the count room during the count is restricted to members of the drop and count teams, excluding authorized observers, supervisors for resolution of problems, and authorized repair personnel under an emergency repair situation with all such repair work documented and maintained for five (5) years. Any exclusion must be authorized by the Count Room Manager and documented in the Surveillance Daily Activity Report. 17. The count sheet, with all supporting documents, is immediately delivered to the accounting department at the conclusion of the count by a count team member. Alternatively, it may be adequately secured in the security office in a locked container to which only accounting pers.onnel can gain access until retrieved by the accounting department. 1B. The counting of drop box contents at other than the designated count time is prohibited unless: a, Casino MBtrix's Count Room Manager, who is the key employee in charge of the count room personnel, provides 24-hour advance written notice to the administrator of a change in times; or Effective August 7, 2012 Revised -2015 '* .. Page 10 SJ001739 SJ0204 CASINO M8TRlX SYSTEM OF INTERNAL CONTOLS DOCUMENT ;'.FR 1 3 Z[ri5 CHAPTER 3 TABLE GAMES b. The Administrator requires a change of authorized time. E,~'~ .. yt)~t:; P\}J.iC8 r\:;i?2;·r~r:.lc~;.t I)-i~/ifiQ[1 {if f:;arriing C~)n trc ~ 19. Within 10 days after the end of each calendar quarter, Casino MBtrix's Count Room Manager submits to the Division of Gaming Control a list of employees authorized to participate in the count and those employees who are authorized to be in the count room during the count ("count personnel list") during and as of the end of the calendar quarter. The count personnel list will indicate those persons, if any, who hold an ownership interest in Casino MBtrix and will indicate what relationship by blood or marriage, if any, exists between any person on s.uch list or any interest holder or employee of Casino MBtrix. The count personnel list wili also indicate the SJPD work permit number of each count employee and the job position held by each count employee. The Count Room Manager is also authorized to count perthe quarterly count personnel list in case a need exists. 20. The opening of the first drop box and continuing through completion of the count sheet shall be continuously recorded by video surveillance. From the time the first·drop . _box is opeDE1duntii thE? cage acc~pts the. drop proceeds into the cage acco.untability,. transfer of chips and/or any other items in/out of the count room is strictly prohibited. 21. The count room is an integral part of the casino operations, and only counts the revenue generated from the table games . . 22. At least three count team members are required to be present from the time table games count room and other count keys are issued for the table games count until the time of their return. . . 23. The door to the count room is double locked and requires the use of two keys to gain access. A key used by the Casino Shift Manager and a key used by the Security Lead simultaneously are needed. Before accessing the count room to start the daily chip count the Casino Shift Manager, Security Lead, Count Room Lead, and count team are to be present at the cage to sign for their count keys. The Keys for the count team and count room door access are secured in a double locked key box at the employee cage. . a. One key from the Casino Shift Manager which is kept secure in the General Manager Office and is only accessible by Key Card Access. Access to the office is limited to the General Manager and Casino Shift Managers and the key is signed out as needed. b. One key from the Security Lead whIch is kept secure in the Director of Security Office and is only accessible by Key Card Access. Access to the office is limited to the Director of Security and Security Leads and is signed out as . needed. Effective August 7, 2012 Revised -2015 ! - Page 11 SJ001740 SJ0205 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES ,.'I DD I q ZO'/T , " 1\ ,,_.) J The shift manager and security lead each gives a key to the key box to the cage cashier. The cashier then opens the double locked key box with the keys provided and gains access to the keys needed to open the count room and Count Team Lead key box keys. The Casino Shift Manager signs out a Count Room key #1, Surveillance Room Key Box key #1, and the Shift Manager Key Box key. The Count Team Lead signs out the Count Team Lead Box key. The Security Lead signs out the Surveillance Room Key Box key #2 and the Security Lead Key Box Key. When signing the keys out and in, the Casino Shift Manager, Security Lead, and Count Team Lead will complete the key log. 24. After signing out the Surveillance Room Key Box keys, the Casino Shift Manager and Security Lead go to the Surveillance Room where the Security Lead obtains his/her count keys which is Count Room Key #2 from the Surveillance RObm and fills out the count key log. The count room keys are kept in a secured double locking box in the Surveillance Room which requires the on duty Surveillance Room operator, Security Lead, and Casino. Shift Manager to access .. These keys cannot be used without the. keys checked out by the Casino Shift Manager above. This process to open the Count' Room requires 5 departments: Surveillance, Security, Cage, Table Games, and Count Room. 25.r;j:?El1eCaqiDOSlliftMan~ger~and Security Lead will'open the.entrgnce ,door for tbe ,':;h~¥:::~ .. "/"".M"""~'" . _ - 1; ~ ',' _ • _ - ,--, - ''''' ,,_,:-', .-~, -~ __ >--/- ',";C :/i--.'-,', - ;_,',I".~ countJeam,.thenthe Count Room Lead will opetithe lock box labeled Count Room/ \f~~"/:t"'S~':); --,'--- - -', -.,' - _ _ , _ . ,- ", " \. .', " -, -,' _ . 'Eeaa~:to access count team's keys (which are drop box release anddrop,box :contentskeys), and chip cart keys; ., . 26. The Shift Manager and Security Lead will access the drop box cart keys from the double locked cart key box and unlock the box cart for the count team and return and . secure the box cart keys in the key box. 27. The count team signs the count room keys log in the count room acknowledging they have received the count room keys, the Casino Shift Manager and Security Lead vacate the count room and the door automatically locks when shut. The Shift Manager and Security Lead then return to Surveillance to return the Security Lead count room door key, and then return to the employee cage to return the Shift Manager count keys and Security Lead count keys and retrieve the Employee Cage Key Box keys. The Employee Cage Key Box keys are then returned to General Manager's office and' Director of Security Office. Except as otherwise authorized by Casino MStrix policies and procedures (i.e. cage/vault cashier), no person shall be permitted to enter or leave the count room, except during a normal work break or in an emergency, until the entire counting, recording, and verificatidn process is completed. Effective August 7,2012 Revised -2015 H? ee Page 12 SJ001741 SJ0206 CASINO M8TR!X SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES SaB J':Jse Police D:epartraent D;ivis,iuD of GarrJng C(H:-~trol 28. When all the drop boxes for a shift have been counted, the count team lead, who only verifies the counts made by the two counters during the actual count and does not function as the recorder for that count, will conduct the cart count which is another count of all the chips in the cart and a reconciliation of the computer count sheet. The results of the cart count are recorded on a Count Transfer Sheet. If it balances to the actual computer count, the count is ready to be verified by the cage/vault cashier and transported to the cage. If it does not balance, more counts are made by the count team to reconcile to the computer count. Any discrepancies require an investigation to be conducted by the Count Room Manager and documented. 29. All three (3) members of the count team attest by sign..ature on the Count Transfer Sheet to the accuracy of the games drop count. 30. At the conclusion of the count, a cage or vault cashier (who is independent of the count team) shall independently count the chips being turned over to the cage and verify the accuracy and reconcile it to the amount recorded on the Count Transfer .) .. , ._-.Sh.eet . Any-varianc.e. is reconciled. a"nd documented by the cashier. and·.count.team lead~ -" 31. If the cashier's count agrees to the count team, the cashier certifies by signature on the Count Transfer Sheet the accuracy of the chips and assumes accountability of the drop proceeds. The cage cashier transports the chips to the vault. Surveillance is notified of the chip transport . . The count team and cashier will sign the count documents and printed reports. A photocopy is made and dropped into the lock box for accounting which is accessible· only by the accounting department. Count information shall be maintained and controlled by the accounting department. 32. If a discrepancy occurs the computer will reject the count and the count will be recounted. Any discrepancies that cannot be resolved require an investigation to be conducted by the Cage Manager and Count Room Manager. 33. Full custody of all moni~s (chips) that were counted is then taken by the cashier and placed into the cage/vault inventory. 34. The count sheet, with all supporting documents, is immediately delivered to the accounting department at the conclusion of the count by a count team member. Alternatively, it may be adequately secured in the security office in a locked container to which only accounting personnel can gain access until retrieved by the accounting department. 35. Access to stored drop boxes, full or empty, is restricted to authorized members of the drop and count teams. Effective August 7,. 2012 Revised -2015 Page 13 SJ001742 SJ0207 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT r~, P R 1 cl 2 C 15 CHAPTER 3 TABLE GAMES 36. In the event an emergency occurs during count procedures that requires the count room to be evacuated, count procedures will be suspended and all count team members will immediately evacuate (employee safety is the priority). The count team will report immediately to the Count Room Manager to advise status of the count procedures. The Count Team will keep custody of any count keys not secured in the count room. The Division will be notified of any suspension of count procedures. (A power failure where no lighting and or camera coverage is available shall be considered an emergency) .. E. Key Control Standards 1. The table games drop box release keys are separately keyed from the table game drop box contents keys. Keys associated with count room access, chip cart access, drop box contents, drop box cart(s) are all separately keyed . • - • '.. .' :. "::_ "_+ - _'~. _,-__ 0+ , 2. The physical involvement of at least two individuals independent of the cage department is required to access stored empty drop boxes. 3. Drop box release keys shall be maintained as follows: a. Drop box release key are maintained by a department independent of the table games department. b. Only the drop box removal team members authorized to remove drop boxes from the tables are allowed access to the release keys. Note: The count team members may have access to the release keys during the count in order to reset the drop boxes. c. Employees authorized to remove and transport the table games drop boxes are precluded from having access to drop box contents keys. Only the Count Team Lead has access to the drop box contents keys which are locked in the Count Team Lead Key Box located in the count room. d. Drop box release keys are only accessible to the count team during the count in order to reset the drop boxes. Effective August 7, 2012 Revised -2015 Page 14 SJ001743 SJ0208 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT 4, Drop Box Cart Keys: CHAPTER 3 TABLE GAMES a. The Drop Box Cart Keys are secured in the count room in a dual locked key box labeled Drop Box Cart Key Box. One key to open the cart key box is secured in the Shift Manager Key Box, and one key to open the cart key box is secured in the Security Lead Key Box, The Shift Manager and Security Lead will unlock the Drop Box Cart Key Box and obtain the drop box cart keys and unlock the box cart for the count team and then return the cart keys back to the cart key box and secure them. The box cart will be unlocked for each count. The Shift Manager and Security Lead will then each return their Drop Box Cart Key Box Keys to their respective key boxes and secure them. ·b. employees authorized to obtain drop box storage cart keys are precluded from having access to drop box contents keys ( With the exception of the count team). c. The drop box storage cart keys are secured in a double locking key box located in the count room labeled Drop Box Cart Key Box which requires the Casino Shift Manager an9 the Security Lead to access. One key to access the double locking key box is secured in the Shift Manager Key Box and one key is secured in the Security Lead Key Box. 5. Drop 1;30x Contents Keys a. At least three count team members are required to be present when table games count room and other count keys are issued for the table games count until the of their return , b. Access to the contents keys at other than scheduled count time requires the involvement of at least three persons from three separate departments, including management. These persons are the Security Lead, Casino Shift Manager, and the Count Team Lead or Manager. The Casino Shift Manger will prepare a separate report which will be maintained for 5 years in accounting, including the date, time, table game number, reason for access, and signature or electronic signature of employees signing out/in the table games drop box contents key. The Security Lead and Casino Shift Manager, who are from two separate departments, are required to accompany the table games contents key from the time of their issuance until the time of their return. . Effective August 7,2012 Revised ·2015 Page 15 SJ001744 SJ0209 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMEf\lT CHAPTER 3 TABLE GAMES §.~~ J~):;8 F[[.i~C0 I~;,::p.?:Ltr;Jest I0~··~:i§~::HJ ~f G·&rcur:tg ~-=Gf.~ir{':I Note: "Electronic Signature" includes a unique employee PIN or card, or employee biometric identification validated and recorded through a computerized system. c. The drop box contents keys are secured in a locking key box located in the count room which requires the Count Team Lead or Count Room Manger to access. The key to access this key box will be checked out from the cage by the Count Team Lead or Manger at the same time the Casino Shift Manager signs for one of the keys required to open the count room and Surveillance Room Key Box, and the Security Lead signs out the other key to open the Surveillance Room Key box. The second key to open the count room is checked out from surveillance buy the Security Lead accompanied by the Casino Shift Manager who has one of the keys required to open the Surveillance Room Key Box. 6. Count Room Keys: a. At least three count team members are required to be present from the time table games count room and other count keys are issued for the table ganies count until the time of their return. ~b.The .doorto the count room is double locke'd and ';;"."';',';""J • . ;' . ;.<~., . . . . ;"':-::;:;~';$~l''';;.~;:<:'!?~~'r~~'''':.~',~;~j~)::j''' 7. Duplicate Keys: a. All duplicate keys associated with the count room are maintained in a manner , which provides the same degree of control over drop boxes, count room, and other sensitive gaming related areas as is required for the original keys. The duplicate Drop Box Release Key, Drop Box Storage Cart key, Count Team Lead Box key and Shift Manager Box key and Security Lead Box key are kept in a double locking Spare Inventory Box located in the count room. One key to open the Spare Inventory box is kept locked in the Shift Manager Key Box and one key required to get into the Spar~ Inventory box is kept locked in the Security Lead Key Box. The duplicate count room door keys are kept separate from one another, one locked in the cage and one locked in the Surveillance Room. Duplicate Contents keys are secured in a separate dual locked key box in the 'count room. One key to open the Spare Drop Box Contents Key Box is secured Effective'August 7,2012 Revised -2015 Page 16 SJ001745 SJ0210 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES ; nR i 'I 7n"~ ,:..\, \ ..... e.r '- U i. .. ) in the Shift Manager Key Box and one key to open" the Spare Drop Box Contents Key Box is secured in the Count Team Lead Key Box; b. Records are maintained by the Security Department for each key duplicated which indicate the date of key manufactured or receipt of the duplicate key, number of keys made and signature of person(s) authorizing the duplication. C. Records are maintained by the Security Department for each key destroyed or cancelled which indicate the key number, date, of destruction and signature of person(s) authorizing the destruction or cancellation . . d. Spare-Once notification by the count room lead is made to the count room manger that spare contents keys are needed, access to the keys is as follows: . i. Spare content keys are secured in the count room in a double locked key box labeled Spare Drop Box Contents key. Access to these keys requires the presence of the Count Team Lead, Security Lead and the Casino Shift Manager. ii. The Casino Shift Manager and Security Lead sign out the count room access keys from the cage and surveillance. They access the count room with the count team lead and access the Shift Manager Key Box and Count Team Key Box to obtain the keys to access the Spare Drop Box Contents Key Box. iii. The double locked key box is accessed by the Count Team lead, Security Lead and the Casino Shift Manager. The new replacement spare coritents keys are obtained and signed into operation and handed over to the count room lead to secure in the Count Team lead key box and the old contents keys logged out of operation, tagged as inoperable and secured in the double locked key box to await future destruction and disposal. The key log is updated. iv. All count room keysare returned to their respective lock boxes, the count room is vacated, unless the count is still in process, and secured. All keys are then returned to their proper place of storage and signed back in. F. Gaming Equipment Control 1. "Gaming Equipment" as defined under this section shall include gaming tables, table layouts, drop boxes, drop slides, playing cards, card-dispensers (shoes), diceand dice cups, card shufflers, deck checkers and Paigow tiles. Effective August 7, i012 Revised -2015 - 6'9+.£ & Page 17 SJ001746 SJ0211 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES ;,F? 1 3 2015 2. New and used gaming equipment shall be maintained and perpetually inventoried by a department independent of the table games department (the gaming equipment control room) to prevent unauthorized access and thus reduce the possibility of tampering. The gaming equipment room perpetual inventory must be reconciled to other subsidiary logs (Le., podium logs) at least monthly, by the Gaming Equipment Control Room employees. a. The gaming equipment control room employee must record and maintain the inventory logs which document the activities such as the transaction date, time, shift, the number and type of gaming equipment placed in service, received, transferred, destroyed, or returned to vendor, and the signature of the employees involved in the transaction, etc.· . b. If the gaming equipment is defective or unusable, the gaming equipment control room employee shall coordinate destroying the defective or unusable gaming equipment, and complete the appropriate form. (See 5C below) c. If there is a variance between inventory indicated on the logs and the physical . inventory counts, the gaming equipment control room employee must notify the gaming equipment supervisor to investigate the variance. 3. Playing cards and Paigow tile control: Before new or used cards and tiles (set-ups) are plaoed in service, the following procedures must be performed: ' a. A gaming equipment control employee must first inspect the playing cards and tiles to ensure that all cards and tiles are accounted~ for and there are no defects (i.e., cracks, tears, fading, signs of wear and tear, any signs of marking and inconsistent coloration). b. Any card or tile that has a defect of any kind, whether intentional or accidental must be rejected and replaced. c. New or used cards and tiles, when determined to be defective or unusable, shall be destroyed with records maintained for five (5) years and must include the reason for destruction, date and method of destruction, signatures of the gaming equipment room supervisor, general manager or his/her designee and security shift supervisor authorizing and Witnessing the destruction. d. New·or used cards and tiles must be cleaned, if deemed necessary, and arranged into a complete set-up and then inspected to verify that there are no missing or duplicate cards or tiles in the set-up before being placed in service. Effective August 7,2012 Revised -2015 ME !5e?tf 9 B Page 18 SJ001747 SJ0212 CASfNO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES San 302-::' p·J1.fce Depa~~~rr'}e[! D.'i·~i§i\~n of GarrliJ.lg [C\~J:ltrCJ e. Investigations must be performed by a casino supervisory personnel (Le., Casino Shift Manager or above), if evidence of tampering is noted. The results of such investigations must be documented in writing and maintained for a minimum of five (5) years. f. Once inspected, cleaned and verified, all new (secured) set-ups must be placed in a carrying case or bag and secured with a tamper resistant seal. A Gaming Equipment Control Log will be affixed to the carrying case or bag and the. log is signed by the gaming equipment control room employee verifying the set-up. g. The gaming equipment employee shall transport the new set-up from the gaming control room as follows: i. Directly to and secured in a designated gaming equipment control area of the gaming podium (hereafter referred to as podium). The podium shall be under lock and key at all times; or ii. Directly to the gaming table where the equipment is turned over to the floor supervisor to be placed into service at the table. iii. As necessary, a floor person may pick up new set-ups from the gaming equipment control room and deliver used set-ups or broken equipment directly to the gaming equipment control room for the purpose of exchange. h. An inventory log and the gaming equipment are maintained in the gaming equipment room (or the podium if applicable), which must show, at a minimum, the following: i. Date, time, shift and signature of the gaming equipment control room employee delivering the new (secured) set-ups to and retrieving the used set-ups from the podium. ii. Date, time, shift and signature of the floor supervisor/game attendant or a gaming equipment control room employee (or floor supervisor) releasing the new set-ups to the floor supervisor at the gaming tables. iii. Date, time, shift and signature of the floor supervisor/game attendant or a gaming equipment control room employee returning the used set-ups from the gaming tables. iv. Total number of decks (new and used set-ups) stored in the game equipment room or podium. Effective August 7, 2012 Revised -2015 6 b' Page 19 SJ001748 SJ0213 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 ~JR 1 3 2015 TABLE GAMES v. If a podium is utilized, it shall be under lock and key at all times S?~i1 ,-~["SC PGiIl:(~ Dep,2;rtHleE D:i'iisron (t~~ Garr-ing Contre i. The new set-ups must be retrieved from the gaming room or podium by the floor supervisor (game attehdant) or the gaming equipment control room employee and the inventory log will be updated before the set-ups are taken to the gaming tables. j. The floor supervisor (game attendant) must verify in full view of the patrons that the new set-up contains an unbroken tamper resistant seal before the new set-up is released to the dealer at the gaming table. Upon receipt of the new set-up, the used set-up will be placed on the layout to be picked up by the floor supervisor. k. Upon re.ceipt of the new set-up, the dealer will break the tamper resistant seal over the table layout and under camera coverage. The dealer must verify that the new set- up is complete by spreading and counting the cards on the table layout prior to the first hand being dealt. Upon receipt of the new set-up, the dealer will place the used set .. up on·the table layout for return to the floor supervisor/game attenclant ot' floor person. Exception: If an electronic shuffler exists on a table a fresh set-up may be put directly into the shuffler. I. If the new set-up contains no apparent markings and the cards or tiles are properly accounted for, the new set-up will be placed in service. Otherwise, the set-up will be returned to the floor supervisor and the process of replacing the used set-up with a new set-up must start over. If after examination or during playa' set-up is or becomes unacceptable for play, the set-up will be taken out of service immediately and returned to the floor supervisor/game attendant or floor person and the process of replacing the used set-up with a new set-up must start over. The gaming equipment control room will be alerted immediately anytime a set-up is found to be unacceptable for play. m. The used set-up will be immediately verified by the floor supervisor or the gaming equipment control room employee for completeness and the podium inventory log will be updated. . Q. All used set-ups must be retrieved from the podium to the gaming equipment control room by the gaming ~quipment control room employee at least once every two (2) hours for inspection. o. When used set ups are removed from a podium to be returned to the gaming equipment control room, the inventory log will be updated by the gaming equipment control room employee. Effective August 7,2012 Revised -2015 Page 20 SJ001749 SJ0214 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES §2:E JG80 Police Depaxtment D:lvisIGl1 of GarruIlg CGIlIrol p. The set-ups (new and used) maintained in the podium and the inventory log maintained in the podium must be examined and verified by the gaming equipment control room employee at least once per 8-hour shift to ensure accountability. q. If there are missing cards or tiles in the used set-up, the gaming equipment control room employee must immediately notify the Casino Shift Manager and surveillance department and an investigation is initiated and the results of such investigation shall be documented in writing and maintained for a minimum of five (5) years. r. A tamper resistant seal must be placed on the computer chip(s) that governs the random selection process of all deck checkers, shufflers, and any other electronic gaming or gaming related equipment to ensure the integrity of the device. Note 1: Standc;lrds k, I and m do not apply to those games played with multiple decks (i.e., Super Pan 9, No Bust 21 st Century Blackjack, etc.). Procedures for routing new playing cards and retrieving used playing cards for those games played with multiple , decks are described under Standards s through v as follows: s. The new set-ups shall be transported directly from the gaming equipment control room to a floor supervisor at the gaming table by a gaming equipment room employee. i. As necessary, a floor person may pick up new set-ups from the gaming equipment control room and deliver used set-ups or broken equipment directly to the gaming equipment control room for the purpose of exchange. t. The floor supervisor must verify that the tamper resistant seal is un-broken before releasing the new set-up to the dealer. u. The dealer will break the tamper resistant seal of the new set-up over the table layout and under camera coverage. ) v. Used cards for those games played with multiple decks are turned over to the gaming equipment room employee to be returned to the gaming equipment room for inspection. Note 2: During dealer rotations, playing cards (used set-ups) must be counted and verified for completeness by the in-coming dealer prior to the first hand being dealt. This applies to tables without shufflers or inoperable shuffiers 4. Before new or used dice are placed in service, the following procedures must be performed: 4K5::t + + fF?2G;at2 Effective August 7, 2012 Revised -2015 Page 21 SJ001750 SJ0215 " CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES a. A gaming equipment control employee must first inspect the dice to ensure that all dice are accounted for and there are no defects (i.e., cracks, m'issing spots or ,excessive chipping): b. Any dice that has a defect of any kind, whether intentional or accidental must be rejected and replaced. c. New or used dice, when determined to be defective or unusable, shall be destroyed. 5. Only authorized employees are allowed to enter the Gaming Equipment Control Room. G. Gaming Table Movement Control. ~When'a gaming table, is to be relocated from one.area.to another arBa on·the gaming. floor or replaced by another gaming table, the following procedures are required: 1. prior to relocating or replacing a gaming table- a Casino Shift Manager will notify surveillance of the movement and the entire movement shall be recorded with pan/tilUzoom coverage. Additionally, the entire movement shall be noted on the surveillance log and a copy of the log is forwarded to the Division at least once daily. Notation will include date, time, table numberand personnel involved. 2. Prior to removing the gaming table from the casino floor, the drop box shall be removed and safeguarded using the drop procedures established under section C of this chapter (Drop Boxes Removal Standards). 3. The contents of the drop box shall be counted using the count procedures established under Section D of this chapter (Table Games Count Standards). 4. pdor to placing the relocated or replaced gaming table into service, the Casino Shift Manager shall verify with surveillance that the gaming table after the relocation or replacement is under proper camera coverage, which allows a clear view of the table layout, cards or tiles, chips, dice and dice cup. 5. After the verification has been made a new drop box shall be installed at the gaming table using drop procedures established under section C of this chapter (Drop Boxes Removal Standards). 6. The Casino Shift Manager shall document the table games movement procedures including date, time, table number, area of casino floor, reason for the movement and p. Effective August 7, 2012 Revised ·2015 Page 22 SJ001751 SJ0216 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES /\FR 1 3 2015 . . §~IT J (}.se r'QlicG D·cp"artme name of personnel involved in the transaction. The documentation shall b1§i~~ltHa9h~cfmiD.g Cantr for a minimum of five (5) years. 7. Gaming Table Movement Control Procedures must be adhered to with respect to all instances of card table layout change, unless the card table layout is changed on the cardroom floor per Section O. Table Layout Change. H. Table Games Rules and Dealing Procedures 1. "Table game rules" for purposes of this section are defined as the manner in which game is played, odds if any, card and tile dealing procedures including shuffle, collection of fees, collection and payment methodology, etc. 2. Table game rules shall be submitt€d to the Division for review and approval prior to being placed into service. ~3, Table.game rule.s shall not be. modified. unless.prior written approval from the Administrator has been obtained. 4. Playing cards, tiles, dice, and dice cups shall remain on and/or over the gaming table and in plain view of the patrons, dealers, and supervisors. No playing cards, tiles, dice and dice cups shall be allowed to be removed past the padded rail or outer edge of the gaming table during the play of the permissible game. 5. Dealers shall comply with dealing policies and procedures established by Casino MBtrix to ensure efficiency, accuracy, and maintain the integrity of both the dealer and the game. These policies and procedures are contained in the games rules and in the Casino MBtrix training curriculum. 6. The method of collection and deposit of table fees at each Casino MBtrix game will be conducte~ according to the following procedure: a. The fees will be placed "spread" in front of the drop slide under camera coverage. Any conversion must keep number of chips and value in plain view. The dealer will place the chips onto the drop slide, show an open hand and then promptly deposit "drop" the table fees into the locked table drop box. b. At no time during the preparation of the next hand (Le., shuffling of the cards, making change, etc.), shall any of the previously collected table fees be kept on the . table layout, drop slide or any other area of the card table. I. Table Games Accounting/Revenue Audit Procedures R Effective August 7, 2012 Revised -2015 i1 R A Page 23 SJ001752 SJ0217 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES 1. Revenue audit function is separate and apart from the Internal Audit function. 2. Tile table games accounting and revenue audit procedures,are performed by personnel independent of the table games operations. 3. Accounting/audit 'personnel (Revenue Audit Clerk) shall perform the following procedures on a daily basis: a. Reconcile the dollar amounlof count proceeds on the master games summary to the dollar amount recorded in the transfer form, if applicable, indicating all transfers in/out of the count room, at the end of the count. Investigate and document any variance noted. b. Recalculate count proceeds in total and by shift . . 8. Verify-that the correct total-of count proceeds is recorded in the accounting records used to prepare the Casino MStrix Tax Monthly Statement that is submitted to the City of San Jose Finance Department. 4. A daily recap is prepared for the day and month-to-date which includes the total drop count. 5. Accounting/revenue audit employees (Revenue Audit Clerk) review exception reports for all computerized table games systems, if applicable, Ht least monthly for propriety of transactions and unusual occurrences. Casino MStrix will not be using a player tracking system. 6. All noted improper transactions or unusual occurrences are investigated with the results documented and maintained for five (5) years. 7. Evidence of table games revenue audit procedures and any follow-up performed shall be maintained for a minimum of five (5) years. J. Tournament Procedures 1. All funds contributed by players into tournaments are returned when won (Le., prize pool) in accordance with the posted rules with no' commission withheld except for initial administrative fees authorized and approved by the Administrator. 2. No administrative fees may be deducted from re-buys. Effective August 7, 2012 Revised -2015 Page 24 SJ001753 SJ0218 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT p.FR I 3 20i5 CHAPTER 3 TABLE GAMES ~~~;;~~c :;~~~nBf~~~:'~ 3. A full accountability of all administrative fee collection and expenditures for each ~ tournament shall be documented on the Tournament Recap Sheet and maintained for five -(5) years. 4. Rules governing each tournament shall be clearly posted in the gaming area and. shall designate the following: a. The tournament buy-in an? re-buy/ad.d-on amounts. b. The limit on number and amount of re-buys/add-ons that are allowed for the tournament and the re-buy and/or add-on schedule. (i.e., two $40 re-buys after the 5th and 9th limit change or one $25 re-buy at the end of the first hour, etc.)~ c. The betting limits for the specific tournament, as well as limit increase schedule/policy. ". . d. The tournament's payout rule·(i.e.,' number of. places to be paid and the percentage of the prize pool that is paid to each place). The number of places paid out may be determined on the day of the tournament based on the number of participants at the discretion of the tournament director. e. The total fees collected for the prize pool shall. be posted within the first hour of the tournament. For a tournament with re-buys or add-ons, the total prize pool shall be updated at the time when the re-buyzadd-on period has expired. f. Tournament rules will also be printed onto tournament informational sheets and made available to all players. 5. All initial buy-in transactions shall be conducted at the casino cage. Re-buy transactions may be conducted at the casino cage or at the tournameflt tables: The Tournament Director/Facilitator or game attendant will go to the cashier's cage to get tournament chips 'for the initial buy-ins. The cage will count and log the amount of chips checked out and a cage form will be initialed by the Tournament Director or game attendant. The Tournament Director is responsible for the chips. The Tournament Director or game attendant will put the tournament chips on the tournament tables.' 6. If re-buy transactions are allowed at the tournament tables, the re-buy/add-on procedures are as follows: . a. The Tournament Director/Facilitator or game attendant assistant will set up re- buy/add-on containers/bags (e.g. 100 green tournament chips & $100 cash for change, if applicable), at the cage. sa - Effective August 7, 2012 Revised -2015 . . Page 25 SJ001754 SJ0219 CASINO fVl8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 TABLE GAMES SaD. J0:se PeIrce DepartIIlef1 DtvisiGD of GarniDg Contra b. The Tournament Director/Facilitator or game attendant assistant will distribute/document one re-buy/add-on container bag to each f1oorperson selling re- buys/add-ons. If a re-buy/add-on container/bag is sold out, the f1oorperson may be issued a fresh container/bag from the Tournament Director/Facilitator or game attendant assistant. c. Re-buy/add-on containers/bags are turned into the cage by the floorperson issued the bag as they are sold out and when the re-buy/add-on period has ended. The re- buy/add-on containers/bags will be placed under camera surveillance and remain unopened until counted as in paragraph below. d. Within one hour after the re-buy/add-on period the rebuy/add-on containers/bags will be opened iii the presence of a cage cashier and either the Tournament Director/Facilitator or game attendant assistant, and the funds counted, verified and recorded by the cage cashier before it is accepted into cage accountability. e.'.The Tournament Director or game-attendant assistant will maintain a record and dollar amount of all re-buy/add-on transactions. f. At the conclusion of a to.urnament the original re-buy/add-on transaction record, if applicable, will be delivered to the Accounting Dept. A copy of the transaction record will be retained by the Tournament Director or game attendant assistant. -7. A tournament log must be maintained at the casino cage and this log shall reflect the following information: a. The total number of tournament participants and total buy-in fees collected. b. The total number of re-buys made ahd the amount of total re-buy fee collected. c. The amount of the payout to each winner. d. The name of each participant including the dollar amount of the initial buy-in, and verified name of each participant receiving payouts in excess of $3,000. Note: The casino cashier or tournament director or designee is responsible for the verification of all such information and attest by signature. K. Statistics 1. Revenue records for each type of permissible game are maintained by day, shift, cumulative month-to-date, cumulative year-to-date and cumulative life-to-date. Effective August 7, 2012 Revised -2015 G Page 26 SJ001755 SJ0220 CASINO M8TR!X SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 .i.l.PR I 3 2015 TABLE GAMES S~n~ ~ose r:olice D:epartl11CfJi DIVlSWD GI Gaming ContrGl 2. Revenue records are presented to and reviewed by the controller who is independent of the table games department on at least a monthly basis. 3. The controller investigates any unusual statistical fluctuations with table ga:mes supervisory personnel. 4. At a minimum, investigations are performed for all statistical percentage fluctuations from the base level (for same types offable games) for a month in excess of +/- 10%. The base level is defined as the drop records per hour (daily average gaming revenue) for the previous business year or previous 12 months. All procedures performed during the investigation will be documented and a report will be furnished to management. 5. The results of such investigations are documented in writing and maintained for a minimum of five (5). years. L Supervision .1. Table games. supervisory personn,el shaH provide. adequate sL\P~rvision of all tabJe -- games. 2. There shall be at least one Casino Shift Manager per each eight (S) hour shift. This manager mUst supervise the entire shift including table games supervisors, floor supervisors/game attendants and dealers. . 3. Each table game supervisor/game attendant in the California gaming area shall supervise no more than 4 card tables. The supervisor/game attendant seated at the high limit games can only supervise the table to which they are assigned. Note: California games are those Player/Banker games defined under SJMC, Title 16, §16.02.4S0 .. 4. Each table game supervisor shall supervise in the traditional poker area shall supervise no more than 8 card tables. NOTE: Casino MStrix utilizes Game Attendants for the game supervision requirements of "floor supervisor" in accordance with the San Jose Police Department's Division of Gaming Control's MICS and Casino MStrix System of Internal Control Document. M. St~rage All original source documents generated in the table games area and/or table games department, including but not limited to books, records, logs, forms, ledgers, etc., must be routed to and maintained by the accounting department for a minimum of five (5) years. " Effective August 7, 2012 Revised -2015 @w Page 27 SJ001756 SJ0221 CASINO M8TRIX SYSTEM OF INTERNAL CONTOLS DOCUMENT CHAPTER 3 p,PR 1 3 20i5 TABLE GAMES N. Card Table Tracking Device S~n. ~Qs.e .t:oIice ~lcpartn1cn DIVlswa 01 GamIng Contro 1. Casino MStrix will not utilize any Card Table Tracking Device at this time. If Casino MStrix decides to utilize any Card Table Tracking Device, Casino MStrix will notify the Division of Gaming Control. Per the Cardroom Permit Amendment, Casino MStrix will provide full disclosure of the nature and purpose of the tracking system and Casino M8trix shall also be required to provide initial training and ongoing training to the Division with respect, to the operations of the system and provide any and all reports generated by the system. Effective August 7,2012 Revised -2015 Page 28 SJ001757 SJ0222 EXHIBIT H-13 SJ001758 HI I SJ0223 CASiNO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT .J,l;G I] G CHAPTER 3 Z012 TABLE GAMES S::n. ~ose P~oIice 1?epartmerrt Dl'i'ISlOn or Galmng Control The Casino M8trix Internal Controls for the Table Games department detailed herein are intended to meet the San Jose Police Department and California Gambling Control Commission Minimum Internal Control Standards. A. General Standards. B. Department Responsibilities. C. Table Games Drop Box Removal Standards. D. Table Games Count Standards. E. Key Control Standards. F. Gaming Equipment Control. G. Gaming Table Movement Control. H. Table Games Rules and Dealing. !. Table Games Accounting/Revenue Audit Procedures. J. Tournaments. K. Statistics L. Supervision M. Storage N. Card Table Tracking Device A. General Standards 1. The·table games department is supervised by a cardroom employee holding a key employee's license with the position of Casino Manager. 2. The Casino Manager is responsible for the entire table games department and shall report directly to the Chief Executive Officer (General Manager) regarding administrative matters· and daily operations.' . B. Department Responsibilities Casino M8trix's table games department shall be responsible for, without limitation, the following: 1. The operations and conduct of permissible games that Casino M8trix is authorized to play pursuant to Title 16 of the San Jose Municipal Code. 2. Supervision of dealers, .chip runners, and other floor personnel. 3. Ensuring that a written description of how each game conducted on the premises is played, the game rules are posted in a conspicuous place, and that the game rules are J!:o:- ~~ .~_ ••• - -- .::z:::a:::::::: '3'G"di!""".....,.., c Effective August 7,2012 Page 1 SJ001759 SJ0224 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 TABLE GAMES San Jose Police Dena rtmellt DiVision of Gaming Control made available in English, Korean, Spanish, Vietnamese, and Mandarin and/or Cantonese-Chinese, as required by Section 16.18.060 of the San Jose Mun.iGipal Code. 4. Maintaining a log and record of the tables that are open, moved, and the games played at each table by date and shift. , 5. The maintenance ora log or record of the personnel assigned to the table games department by table, date, and shift. 6. The conspicuous posting of game fees and table limits applicable to each table. C. Table Qames Drop Box Removal Standards 1. Drop collection fees shall be deposited into a secure container known as a "drop box," that shall be securely attached to the gambling table. A drop box shall be constructed and controlled in a manner to provide for the security of its contents. The setting out of empty drop boxes at card tables and the removal.of drop boxes from the card tables is a continuous process. The drop box removal process begins with the removal of the first card table drop box. Surveillance will continuously monitor and record the, entire table games drop box removal/exchange ("drop") process begit)ning from the time empty drop boxes are retrieved from the count room to the time the full drop boxes are removed from the tables and secured in the count room. , - 2. The following procedures shall be implemented to ensure that unauthorized access to empty drop boxes does not occur from the time the boxes leave the storage carts until they are placed on the card tables. (Refer to paragraph 8 'a - i, below). Empty drop boxes are stored in doub'le locking drop' box storage carts until the drop box removal- process begins. Keys to the drop box storage carts are secured in the Drop Bbx Cart Key Box in the countroom which requires two keys to open. One key is checked out at the Surveillance Department by the Security Lead and the other key is checked out at the cage by the Casino Shift Manager. The Security Lead and Casino Shift Manager will unlock the double locking storage cart to allow access to the empty drop boxes and subsequent storage of pulled drop boxes. Immediately 'after unlocking the appropriate drop box cart, the drop box cart key is returned to the lock box. Once the storage cart is removed from the count room the Security Lead maintains close observation of the officer assigned to pull the boxes at all times and officer(s) assigned to carry the drop:- ' boxes (two boxes per carry maximum) from box cact to tables do so in numerical order beginning with drop-box #1 to ensure uninterupted surveillance monitoring and only while being accompanied by the Casino Shift Manager .The Security Officers assigned' to "stack" the drop-boxes in the drop box storage cart are always station.ed with the cart and in a manner that does not obstruct the view of the drop boxes and cart from the Effective August 7, 2012 Page 2 SJ001760 SJ0225 CASINO M8TRIX SYSTEM OF !NTERNAL CONTROLS DOCUM~NT P,UG 0 G 2012 CHAPTER 3 TABLE GAMES S~n. ~Gse ~otice Department DrvlslO11 at Gaming Control surveillance cameras. Unauthorized access to empty drop boxes shall not occur from the time the boxes leave the storage carts until they are placed on the card tables. 3. At the end of each shift, the drop box removal team (see # 6 below), which is independent of the table games department, shall remove all locked drop boxes from the card tables. 4. If drop boxes are not placed on all card tables, then the table games dep'artment Casino Shift Manager shall document which card tables were open during the shift. All such documentation must be forwarded to the accounting department at the end of each shift. . 5. Upon removal from card tables, drop boxes are safeguarded in the drop box stDrage cart. Upon completion of the of the drop box removal process, the drop box storage cart will be double locked and the countroom will be double locked by the Security Lead and the Casino Shift Manager until the count takes place. 6. The transporting of drop boxes is performed by a team consisting at least three individuals from at least two departments, one of whom is an in-coming Casino Shift Manager (who is independent of the .shift being dropped). ·The remainder of the drop team must consist of indiv.iduals independent of the table games department. The drop box removal team will consist of: a. On-duty Se.curity Lead. b. In-coming Casino Shift Manager. c. Minimum of 2 Security Officers. d. In the event of a shortage of security personnel, the in-coming Casino Shift Manager may assign another employee independent of the table games department. e. In the event that there is no on-coming Casino Shift Manager available, .a key employee, independent of the shift being dropped, may substitute after Casino M8trix provides immediate notice via facsimile to the Administrator, Division of Gaming Control of the San Jose Police Department, stating the reason and the time . of the drop box removal. 7. The term "shift" as used in these standards refers to an 8-hour interval unless otherwise approved by the Division of Gaming Control. Effect?ve August 7, 2012 Page 3 SJ001761 SJ0226 == CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENTi !/; fi G /11'7 . . CHAPTER 3 . r.vu ' •. _vl_ TABLE GAMES 8. The following procedures are followed when beginning the drop box change: a. The on-duty Security Lead notifies the on-coming Casino Shift Manager of his inte[lt to commence drop-box change. The Casino Shift Manager and Security Lead go to the cage and the Casino Shift Manager signs out the Number 1 Count Room Key, the Number 1 Surveillance Count Room Keys Box key and the Number 1 Drop Box Cart Key Box key required to perform box chang.e. b. The Security Lead signs out the Number 2 Surveillance Count Room Keys Box key. The Security Lead and Casino Shift Manager present both Surveillance Count Box keys to the Surveillance Operator who takes custody of both keys at the door 'and opens the double locking Surveillance Count Room Keys Box. The Security Lead signs out from the Surveillance .operator, the Number 2 Count Room key, Number 2 Drop Box Cart Key Box key and the Security. Lead Box key needed to perform the box change. The SUrVeillance Count Box keys are returned to the Security Lead and Casino Shift ManS3ger. The keys must be signed out in sufficient time to begin the box change at the specified time. The box change keys are the only keys maintained by the Surveillance Department and are not."stand alone" keys. c. Upon arrival at the count room, the Security Lead and on-coming Casino Shift Manager simultaneously unlock the count room since two keys are required to access the count foom (accompanied by those Security Officers assigned to drop box change); and proceed to open the Security Key lock box which contains the drop box releas~ key, and both the Casino Shift Manager and Security Lead open the' double locked Drop Box Cart Key Box, which contains the Drop Box Cart key to open the Drop Box Storage Cart. d. Using the Drop Box Cart Key, the Security ~ead unlocks the appropriate drop box storage cart possessing those empty boxes applicable for the particular shift. Immediately after unlocking the appropriate drop box storage cart, the drop box cart key is returned to the drop box cart key lock box. e. It requires the involvement of the Cage, Surveillande Operator, Casino Shift Manager and the Security Lead to sign out the Security Lead Box key. The Security Lead, in the presence of the Casino Shift Manager and under camera surveillance, opens the Security Lead Box and removes the drop box relE?ase key and hanps it to 'the security officer ~ssigned to pull and replace drop boxes at each table: ' f. During the box change process the Security Lead ,maintains close observation of the officer assigned to pull. Effective August 7, 2012 Page 4 SJ001762 SJ0227 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT ji,UG :] iJ ZDj2 . CHAPTER 3 . TABLE GAMES San Jose Police Department Division of Gaming Control . g. The Security Officers assigned to "stack" the drop-boxes' in the box cart are stationed with the box cart in a manner that does not obstruct the view of the drop- boxes and cart from the ·cameras. h. The Security Officer(s) assigned to carry the designated drop-boxes (two boxes per carry maximum) from box cart to tables and vfce versa do so in numerical order beginning with drop-box #1 and only while being accompanied by the Casino Shift Manager. i. Drop boxes, full or empty, are not left unattended' at any time. 9. The Security Officer assigned to pull the drop boxes: a. Waits until both the Security Lead and the Casino Shift Manager are present. b. Goes in numerical order beginning with table #1 and ending with table #49. c. Exposes both hands palms up, in overhead camera view, for each table after each drop-box is changed. d. Returns the box release key to the Security Lead immediately after releasing the last drop box. 10. Security Officers assigned to carry: a. Never carry more than two boxes, full or empty. b. Never transport drop boxes, full or empty; without being accompanied by the Casino Shift Manager. c. Transport drop boxes in numerical order from, and to, the box cart. 11. Upon removal from card tables, drop boxes are safeguarded in the box cart, or transported directly to the count room if no box cart is available, by the drop box removal team. Prior to transport to the count room, security will secure the back area . around the count room entrance by notifYing non cage casino employees in the cage back of house to temporarily exit the immediate area where the cart will be transported into the count room. Once security verifies that the casino employees have exited the transport area, the drop box storage cart will be transported to ~he count room. A drop box removal team member will be posted at the entrance to insure there is no unauthorized entry. The drop box removal team will lock the boxes in the storage ~ =~T!--'-~"'i"=!~ •. ~..,...,,- - •• - rr"'" ~ Effective August 7, 2012 Page 5 SJ001763 SJ0228 CASiNO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT /l.UG 0 ( '10:2 CHAPTER 3 . U L I TABLE GAMES S2;ll Jose Police DeD3rtment D' " f k IVlSIOn 0_ G2.rrlng CerrtroI . cabinets, then secure the count room. The drop boxes will remain locked in a secure manner until the count takes place. Once the count room is secured, casino employees may return to the cage back of house area. . 12. During the drop box removal process the Security Lead will vi$ually and physically examine each drop box to verify that each drop box has been properly installed and locked into place. 13. When securing the count room: a. Once all drop boxes have been changed out, the Security Lead and the Casino Shift Manager verify that all drop-boxes have been properly placed in the respective . drop box cart and are accounted for. b. The Security Lead returns the drop box release key to the Security Lead Key Lock Box and the Drop Box Cart Key to the Drop Box C~rt Key lock box located 'in the countroom. . c. The Security Lead and the Casino Shift Manager verify that all drop-box carts are secure before securing the count room door. The Security Lead returns his/her box change keys pro'mptly to the Surveillance Room and the C~sino Shift Manager returns his/her box change keys to the cage. 14. During the drop box removal process, if a chip spill occurs, the security officer witnessing the loose chip(s) will immediately summon the Sequrity Lead. The fact that a . chip spill occurred is immediately reported to the Surveillance Room by the Security . Lead. The -numqer -and denomination of the chips are determined by the Security Lead and the Casino Shift Manager for inclusion in their reports as well as notification to the Surveillance Room. The Security Lead shall spread or expose the chips to tbe camera, then drop the chip(s) into the newly installed drop box and expose hands palms up to the overhead camera . 15. I n the event a drop box needs' to be changed out of a table at other than scheduled box change, Casino M8trix will provide immediate notice via facsimile to the Administrator, Division of Gaming Control of the San Jose Police Department, stating' the reason for and the time·of the drop box removal and a spare box will be used. The spare boxes have a clear plastic slot on the front of the box which is approximately 4 11x 5 11 in size .. A D (day), S (swing) or G (grave) label is placed in the slot to designate the shift. The box number that it is replacing is placed in the slot to designate the table. Effective August 7, 2012 Page 6 SJ001764 SJ0229 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT AUG I] iJ 2012 . CHAPTER 3 TABLE GAMES S:ow Jase PoUee Dep.artment Division of GarrJng Control a, A Box Change Report will be fUled out by security and signed by the security Lead and Casino Shift Manager and placed inside of the box, The change will be documented on the Daily Activity Report by Surveillance, The box change report is kept on file with the count room manager al~ng with the daily drop count reports, b, The Box Change Report lists the reason for the change and shift and box number that was changed out. . 16, Boxes that are not installed in the tables are securely stored inside the count room in locked drop box carts, The count room access procedures, which require the physical involvement of the Surveillance Department, the Cashier from the Cage Department, the Casino Shift Manager from Table Games Department and the Security Lead from the Security Department, will be followed in order to obtain stored empty drop boxes, D. Table Games Count Standards 1. The count begins with the opening of the first card game drop box and ends when a . member of the cage/vault department .signs .the count sheeVsummary and assumes accountability of the proceeds. 2, From the time the first drop box is opened until the cage accepts the drop proceeds into the cage accountability, transfer of chips and/or any other items in/out of the count' room is strictly prohibited. 3. Casino M8trix does not have different revenue centers, but if they ever do, the following procedures shall be followed: Counts from different or various revenue centers shall not be allowed to occur simultaneously in the count room, Each revenue center count shall be counted separately and be completed before any other revenue center is . counted 4. The count is performed by a count team consisting of at least three employees who are independent of transactions being reviewed and counted ahd the subsequent accountability of drop proceeds (Le" independent of the card games, cage and .accounting departments). The count team consists of two counters and a lead, Count team members work only in the count room and are therefore independent of transactions being reviewed and counted and the subsequent accountability of drop proceeds. -' 5, At no time during the count will there be a count team of fewer than three employees in the count room until the monies (chips) have been accepted into cage/vault accountability. . = Effective August 7, 2012 Page 7 SJ001765 SJ0230 CASINO M8TRIX AP'PR_O,TEO SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 TABLE GAMES 1\ IIG n p "10(') r.u v,, L IL San Jose Police Department Division of Gaming Control 6. Count team members are rotated on a routine basis. The count team weekly schedule is prepared by the Count Room Manager and he/she 'ensures that the same three count team members do not work more than four days per week together. (Rotation is such that the count team recorder is not consistently the same three individuals more than four days per week.) 7. The drop boxes are individually emptied and counted in such a manner that will prevent the commingling of funds between boxes until the count of the box has been recorded. To. ensure that funds between boxes are never commingled until.the count of a box has been recorded, at each counting station of the counting table, each drop box is opened, emptied, counted and recorded before opening another drop box. The counter removes all chips from the drop box, then· the counter:shows the empty box to the camera and to the./ead who is stationed at the lead station, which is located between the two count stations, but is not a count station, to confirm it is empty before opening another box. 8. The count of each box is recorded in ink or other permanent form of recordation. Casino M8trix permanently records the count of each box in the computer. The counter counts and racks the chips and notes the Drop Box # to those chips, enters the amount in the computer and sets them aside for the lead. The lead performs a second count of the chips and enters his/her total into the computer. If the totals match, the lead will place the chips in the .chip cart. If the totals do not match, the chips are returned to .the counter who counted them who recounts the chips and re.:.enters them into the computer and sets them aside for the lead to re-count them (aI/ discrepancies are recorded on a computer generated report in the MIS office). All discrepancies and their resolution are recorded. 9 .. After all of the boxes have been counted and the racks placed in the chip cart, the lead performs a second count using a manual Count Transfer Sheet. Any corrections to information -originally recorded by the count team on manual count documentation are made by crossing out the error, ent~ring the correct figure, and then obtaining the initials of at least two count team members who verified the change . . Note: the correction of the error and the verification/attestation by the count team members must take place contemporaneously. 10. The count sheet is independently reconciled to the ehtire count by the count team lead who only only verifies the counts made by the two counters and does not function as the recorder for that count. Effective August 7,2012 Page 8 SJ001766 SJ0231 CASINO M8TRIX ' SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 P,UG I] G 2012 TABLE GAMES S~nJo~e PnoIice Department DrvlsLOn ot Cawing Control 11. All members of the count team attest by signature on the count documentation to the accuracy of the games drop count. Three verifying signatures on the count sheet are adequate if all additional count team members sign a supplementE\l document evidencing their involvement in the count process. 12. Prior to all monies (chips) being turned over to the cage/vault, a cage/vault cashier (who is independent of the count team) independently counts and verifies, the entire dropJhat is being turned over to the cage/vault department and reconciles it to the drop amount recorded on the count document. Any variance is reconciled by the count team lead and cage cashier by recounting, checking the written numbers and checking the math, then documented by the count team and lead cage/vault cashier. If the variance cannot be resolved, the Count Room Manager will be notified and an investigation conducted and documented. , , 13. The cage/vault cashier certifies by signature on the count documentation the accuracy of the, monies (chips) and assumes accountability of the drop proceeds. 14. All monies (chips) that were counted are then turned over to the cage/vault after standard # 12 above has been completed. 15. Access to stored drop boxes, full or empty, is restricted to authorized members of the drop and count teams, 16. Access to the count room during the 'count is restricted to'members of the drop and count teams, excluding authorized observers, supervisors for resolution of problems, and authorized repair personnel under an E?mergency repair situation with all such repair work docl,1mented and maintained for five (5) years. Any exclusion must be authorized by the Count Room Manager and documented in the Surveillance .Daily Activity Report. 17. The count sheet, with all supporting documents, is immediately delivered to the accountin~ department at the conclusion of the count by a count team mermber Alternatively, it may be adequately secured in the security office in a locked container to which only accounting personnel can gain access until retrieved by the accounting department. 18. The counting of drop box contents at other than the designated count time is prohibited unless~ a. Casino M8trix's Count Room Manager, who is the, key employee in charge of the count room personnel, but is not part of the count team which is supervised during Effective August 7, 2012 Page 9 SJ001767 SJ0232 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 i\ u' . r: n i~ 'I n ' '1 f-:I U V u L01L TABLE GAMES San Jose PoHce Departm~n Dhisioll of Gaming Contra the count by the count team lead, provides 24-hour advance written notice to the Administrator of a change in times; or b. The Administrator requires a change of authQrized time. 19. Within 10 days after the end of each calendar quarter, Casino MBtrix's Count Room Manager submits to the Division of Gaming Control a list of employees authorized to participate in the count and those employees who are authorized to be in the count room during the count ("count pers~mnellist") during and as of the end of the calendar quarter. The count personnel list will indicate those persons, if any, who hold an .ownership interest in Casino MBtrix and will indicate what relationship by blood or marriage, if any, exists between any person on such list or any interest holder or employee of Casino MBtrix. The count personnel list will also indicate the SJPD work permit number of each count employee and the job position held by each count employee. The Count Room Manager is also authorized to count per the quarterly count personnel list in case a need exists. . 20. The opening of the first drop box and continuing through completion of the count sheet, shall be continuously recorded by video surveillance. From the time the first drop box is opened until the cage accepts the drop proceeds into the cage accountability, transfer of chips and/or any other items in/out of the count room is strictly prohibited. 21. The count room is an integral part of the casino operations, and only counts the revenue generated from the table games. 22. At least three count team members are required to be present from the time table games count room and other count keys are issued for the table games count until the time of their return. 23. The door to the count room is double locked and requires 'the use of two k,eys to gain' access. A key used by the Casino Shift Manager and a key used by the Security Lead simultaneously are needed. Before accessing the count room to start the daily chip count the Casino Shift Manager, Security Lead, Count Room Lead, and both countE?rs are to be present at the cage to sign for their count keys. The Casino Shift Manager signs out a Count Room key #1,Surveillance Count Key Box key #1 and the Drop Box Storage Cart Key Box key #1. The Count Team Lead signs out the Count Team Lead Box key. The Security Lead signs out the Surveillance Count Key Box key #2. When signing the keys out and in, the Casino Shift Manager, Security Lead and Count Team Lead will complete the key log. Effective August 7, 2012 Page 10 SJ001768 SJ0233 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 TABLE GAMES San Jose Police Denartrnent Division of Gaming Control 24. After signing out the Surveillance Count Key Box keys, the Casino Shift Manager and Security Lead go to the Surveillance Room where the Security Lead obtains his/her count keys, which include a Courit Room Key #2, Drop Box Storage Cart Key Box key #2 and the Security Lead Box key, from the Surveillance Room and fills out the count key log. The count room keys are kept in a secured double locking box in the S'urveillance Room which' requires the on duty Surveillance Room operator, Security Lead and Casino Shift Manager to access. These keys cannot be used without the keys checked out by the Casino Shift Manager above. This process to open the Count Room requires 5 departments, Surveillance, Security, Cage, Table Games and Count Room. 25. The Casino Shift Manager and Security Lead will open the entrance door for the count room lead and both counters, then the Count Room Lead will open the lock box labeled Count Room Lead to access counter lock box access keys (which contain drop box release and drop box contents keys), and chip cart keys. 26. The Shift Manager and Security Lead will access the drop box cart keys from the double locked drop box cart key box and assign them to the Count Team Lead only for the duration of the count. At the end of the count, the keys will be secured in the drop box cart key box by .the Shift Manager and Security Lead. 27. The count team signs the count room keys log in the count room acknowledging' they have received th~ count room keys, the' Casino Shift Manager vacates the count room and he door automatically locks when shut. Except as otherwise authorized by Casino M8trix policies and procedures (i.e. cage/vault cashier), no person shall be permitted to enter or leave the count room, except during a normal work break or in an emergency, until the entire counting, recording, and verification process is completed 28. When all the drop boxes for a shift have been counted, the count team lead, who' only verifies the counts made by the twocQuh.ters during the actual count and does not function as the recorder for that count, will conduct the cart count which is another count of all the chips in the cart and a reconciliation of the computer count sheet. 'The results of the cart count are recorded on a Count Transfer Sheet. If it balances to the actual computer count, the count is ready to be verified by the cage/vault cashier and transported to the cage. If it does not balance, more counts are made by the count team to reconcile to the computer count. Any discrepancies require an investigation to .be . 'conducted by the Count Room Manager and documented. 29. All 3 members of the count team attest by signature on thE? Count Transfer Sheet to the accuracy of the games drop count. Effective August 7,2012 Page 11 SJ001769 SJ0234 CASINO M8TRlX AJ?PttOf~lED SYSTEM OF iNTERNAL CONTROLS DOCUMENT , CHAPTER 3 A,UG 0 G 2012 TABLE GAMES S~n. ~(}.ie Police Department DIVIsIOn of Gaming Control 30. At the conclusion of the count, a cage or vault cashier (who is independent of the count team) shall independently count the chips being turned over to the cage and verify the accuracy and reconcile it to the amount recorded on the Count Transfer Sheet. Any variance is reconciled and documented by the cashier and count team lead. 31. If th,e cashier's count agrees to the count team, the cashier certifies by signature on the Count Transfer Sheet the accuracy of the chips and assumes accountability of the drop proceeds. Security is notified to secure the area between the count room and cage. Security will secure the back area around, the count room entrance by notifying non cage casino employees in the cage back of house to temporarily exit the immediate area where the cart will be transported to the cage. ,Once security verifies that the casino employees have exited the transport area, the cart is locked and transported to the cage by the cashier and count team, where the cashier enters the totals from the Count Transfer Sheet into the computer and at the end of the last count entry will print' , the Cart Totals Verification log. The count team and cashier will sign the Cart Totals Verification log. A photocopy of the log is made and dropped into the lock box for accounting which is accessible only by the accounting department. Count information shall be. maintained and controlled by the accounting department. 32. If a discrepancy occurs the computer will reject the count and the count will be recounted.' Any discrepancies that cannot be resolved require an investigation to be conducted by the Cage Manager and Count Room Manager. 33. Full custody of all monies (chips) that were counted is then taken by the cashier and placed into the cage/vault inventory. ' 34. The count sheet, with all supporting documents, is immediately delivered to the accounting department at the conclusion of the count by a count team member Alternatively, it maY,be adequately secured in the security office in a locked container- to which only accou'nting personnel can gain access until retrieved by the accounting , department. ' 35. Access to stored drop boxes, full or empty, is restricted to authorized members of the drop and count teams. 36. In the event an emergency occurs during count procedures, that requires the count room to be evacuated, count procedures will be suspended and all count team members will immediately evacuate and if possible, secure the count room (employee safety is the priority). The count team will report immediately to the Count Room Manager to advise status of the count pro~edures. The Count Team will keep custody of any count keys not secured in the count room. The Division will be notified of any E_ - .. -!: -~~'" ~2_L:!:~ ___ ~~.. .." ~ .. Effective August 7, 2012 Page 12 SJ001770 SJ0235 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS O'OCUMENT CHAPTER 3 ,. U,-· (1 (, ~~'" t.:. - l-. I" II " .J, V .. J L U L TABLE GAMES San Jo&e Police Den?;rtment D ' . - f' ~ ," l\'ISlQU OJ.. (Yarning Control suspension of 90unt procedures. (A power failure where no lighting and or camera coverage is available shall be considered an emergency). E. Key Control Standards 1. The table games drop box release keys are separately keyed from the table game drop box content;:; keys. Keys associated with count room access, chip cart access, drop box contents, drop box cart(s), and drop box contents keys are also all separately keyed. . 2. The physical involvement of at least two individuals independent of the cage department is required to access stored empty drop boxes. 3. Drop box release keys shall be maintained as follows: a. Drop box release keys are maintained by 'a department independent of the table games department. b, Only the drop qox removal team members authorized to remove drop boxes from the tables are allowed access to the release keys. Note: The count team members meW have access to the release keys during the count in order to reset the drop boxes. ' c. Employees authorized to remove and transport the table games drop boxes 'are precluded from having access to drop box contents keys. Only the Count Team Lead has access to the drop box contents keys which are locked in the Count Team Lead Key Box located in the Count Room. d. Drop box release keys are only accessible to the count team during the count in order to reset the drop boxes. e, The drop box release keys are secured in both the Count Team Lead Box and the Security Lead Key box located in the count room. Entry into the count room to access the keys requires 2 different keys to be signed out separately, as previously stated in this chapter, by the Casino Shift Manager and the Security Lead. , ' 4. Drop Box Cart Keys: a. The Count Team Lead who is independent of the table games department will be assigned drop box cart keys for the duration of his/her time spent in the count room.and will keep the drop box storage rack keys from the time of their issuance t:. _~~. :>.:....=e::..,........-. ...,.~ - >- --'-""' - _ .~.:..:; Effective August 7, ,2012 Page 13 SJ001771 SJ0236 CASINO M8TRfX SYSTEM OF INTERNAL CONTROLs DOCUMENT CHAPTER 3 AUG 0 6 2DiZ TABLE GAMES San Jose Police Department Di"vision of Gaming Control until the time of their return. Before they exit the count room, the Count Team Lead wiJl return the keys to the Drop Box Storage Cart Key Box. i. The Count Team Lead will observe each time drop boxes are removed from or placed in the appropriate drop box cart. b. Employees authorized to obtain drop box storage cart keys are precluded from having access to drop box contents keys (with the exception of the count team). c. The drop box storage cart keys are secured in a double locking key box located in the count room which requires the Casino Shift Manager and the Security Lead to access. One key to access this double locking key box will be checked out from the cage by the Casino Shift Manager when he/she signs for one of the keys required to open the count room and the other key is checked out from surveillance by the _ Security Lead during the same time the second required count room key is signed out. 5. Drop Box Contents Keys a. At least three count team members are required to be present when table games count-room and other count keys are issued for the table games count until the time of their return. b. Access to the contents key at other than scheduled count times requires the involvement of at least three persons from three separate departmehts, including management. These persons are the Security Lead, Casino Shift Manager and the Count Team Leaq or Manager. The Casino Shift Manager will prepare a separate report, which wiJl be maintained for.5 years in Accounting, indicating the date, time table game number, reason for access, and signature or electronic signature of employees signing out/in the table games drop box contents key. The Security Lead and Casino Shift Manager,who are from two separate departments, are 'required to accompany the table games contents key from the time of their issuance until the time of their return. Note: "Electronic signature" includes a unique employee PIN or card, or employee biometric identification validated and recorded through a computerized system. c. The drop box contents keys are secured in a locking key box located in the count room which requires the Count Team Lead or Count Tea'm Manager to access. The key to access this key box wiJl be checked out from the cage by the Count Team Lead or Manager at the same time the Casino Shift Manager signs for one of the !?" ..... ~.,..-........ ~............,'!!jS"m'...~E"7'r'".'!?"t.:.~ ... ~~~. a-.~7""".~~~ -~ Effective August 7, 2012 Page 14 SJ001772 SJ0237 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 lAUG 0 6 2012 TABLE GAMES Sz-u JOg", Police Department Division of Gaming Control keys required to open the count room and Surveillance Count Keys Box, and the Security Lead signs out the other key to open the Surveillance Count Key Box. The second key to open the count room is checked out from surveillance by the Security Lead accompanied by the Casino Shift Manager who has a one of the keys required to open the Surveillance Count Key Box. 6. Count Room Keys: a. At least three count team members are required to be present from the time table games count room and other count keys are issued for the table games count until the time of their return. b. The door to the count room is double locked and requires the use of two separate keys simultaneously to gain access. A count room key used by the Casino Shift Manager, which is signed out at the cage, and a Count room key used by the Security Lead which is signed out at the 'Surveillance Room, are both needed. 7. Duplicate Keys: . a. All duplicate keys associated with the count room are maintained in a manner which provides the same degree of control over drop boxes, count room, and other sensitive gaming related areas as is required for the original keys. The duplicate Drop Box Release key, Drop Box Contents key, Drop Box Storage Cart key, Count Team Lead Box key and Shift Manager Box key and Security Lead Box key are kept in a double locking Spare Inventory Box located in the count room. One key to open the Spare Inventory Box is kept locked in the Cage and one key required to get into the Spare Inventory Box is kept locked in the Surveillance Room. The duplicate count room door keys are kept separate from one another, one locked in the cage 'and one locked in the Surveillance Room. b.Records are maintained by the Security Department for each key duplicated which indicate the date of key manufactured or receipt of the duplicate key, number of keys made and signature of person(s) authorizing the duplication. c. Records are maintained by the Security Department for each key destroyed or cancelled which indicate the key number, dat~ of destruction and signature of person(s) authorizing the destruction or cancellation. d. Spare - Once notification by the count room lead is made to the count room manager that spare cont~nts keys are needed, access to the keys ·is as follows: -' .. ~ :r.o. ___ • . --~=:II Effective August 7,2012 Page 15 SJ001773 SJ0238 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 t I J r " fI .Ll,L IJ U tJ 2012 TABLE GAMES S~nJose Police Departmen DrvlSlon of Gamin~ Contra i. Spare contents keys are secured in the count room in a double locked lock box labeled Spare Drop Box Contents key. Access to these keys requires the presence of the count team lead, Security lead and the Casino"Shift Manager. ii. The Casino Shift manager notifies surveillance and signs out the Spare Contemts Key Box 1 at the cage. The Security Lead signs out the Spare Contents Key Box 2 at the Surveillance Room. All count room access key log signing and notifications are also in effe'ct iii. The double locked lock box is accessed by the Count Team Lead, Security Lead and the Casino Shift Manager. The new replacement spare contents keys are obtained and signed into operation and handed over to the count room lead to secure in the count room lead lock box and the old contents key is logged out of operation, tagged as inoperable and secured in the double locked lock box to await future destruction and disposal. The key log is updated. ' iv. All count room keys are returned to their respective lock boxes, the count room is vacated, unless the count is still in process, and secured. All keys are then returned to their proper place of storage and signed back in. F. Gaming Equipment Control 1. "Gaming EqUipment" as defined under this section shall include garrJing tables, table layouts, drop boxes, drop slides, playing cards, card-dispensers (shoes), dice and dice cups, card shufflers, deck checkers and Paigow tiles. 2., New and used gaming equipment shall be maintained and perpetually inventoried by a department independent of the table games department (the gaming equipment control room) to prevent unauthorized access and thus reduce the possibility of tampering. The gaming equipment room perpetual inventory must be reconciled to other subsidiary logs (i.e., podium logs) at least monthly, by the Gaming Equipment Control Room employees. a. The gaming equipment control room employee must record and maintain the inventory logs which ,cjocument the activities such as the transaction date, time, shift, the number and type of gaming equipment placed in service, received, transferred, destroyed, or returned to vendor, and the signature of the employees involved in the transaction, etc. ' Effective August 7, 2012 Page 16 SJ001774 SJ0239 CASiNO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 A.UG 0 e ?/lj? L __ TABLE GAMES S~n. ~ose .t:0Iice Department Drvunon or Gaming Control b. If the gaming equipment is defective or unusable, the gaming equipment control room employee shall coordinate destroying the defective or unusable gaming equipment, and complete the appropriate forfl). (See 5C below) . c. If there is a variance between inventory indicated on the logs and the physical inventory counts, the gaming equipment control room employee must not,ify the gaming equipment supervisor to investigate' the variance. 3. Playing cards and Paigow tile control: Before new or used cards and tiles (set-ups) are placed in service, the following procedures must be performed: a.·A gaming equipment' control employee must first inspect the playing cards and tiles to ensure that all cards and tiles are accounted for and there are no defects (i.e., cracks, tears, fading, signs of wear and tear, any signs of marking and inconsistent coloration). b. Any card or tile that has a defect of any kind, whether intentional or accidental must be rejected and replaced .. c. New or used cards and tiles, when determined to be defective or unusable, shall be destroye.d with records maintained .for five (5) years and must include the reason for destruction, date and method of destruction, signatures of the gaming equipment room supervisor, general manager or his/her designee and security shift supervisor authorizing and witnessing the destruction. d. New or used cards and tiles must be cleaned, if deemed necessary, and arranged into a complete set-up and then inspected to verify that there are no missing or duplicate cards or·tiles in the set-up before being placed in service. e. Investigations must be performed by a casino supervisory personnel (Le., Casino Shift Manager or above), if evi'dence oftampering is noted. The results of such investigations must be documented in writing and maintained for a minimum of five (5) years. f. Once inspected, cleaned and verified,all new (secured) set-ups must be placed in a carrying case or bag and secured with a tamper resistant seal. A Gaming Equipment Control Log will be affixed to the carrying case or bag and the log is signed by the gaming equipment control room employee verifying the set-up. Effective August 7,2012 Page 17· SJ001775 SJ0240 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 1\ IJ ~ 0 r:' ') rJ 1 r,;-, U 0 LI L TABLE GAMES San Jose Police DeDHtment Division of Gaming Control g. The gaming equipment employee shall transport the new set-up from the gaming control room as follows: . i. Directly to and secured in a designated gaming equipment control area of the gaming podium '(hereafter referred to as podium). The podium shall be under lock and key at all times; or ii. Directly to the gaming table where the equipment is turned over to the floor supervisor to be placed into service at the table. iii. As necessary, a floor person may pick up new set-ups from the gaming equipment control room and deliver used set-ups or broken equipment directly to the gaming equipment control room for the purpose of exchange. . h.·An inventory log and the gaming equipment are maintained in the gaming equipment room (or the podium if applicable), which must'show, at a minimum, the following: i. Date, time, shift and signature of the gaming equipment control room employee delivering the new (secured) set-ups to and retrieving the used set-ups from the podium. . ii. Date, time, shift and signature of the floor supervisor/game attendant or a gaming equipment control room employee {or floor supervisor) releasing the new set-ups to the floor supervisor at the gaming tables. iii. Date, time, shift and signature of the floor supervisor/game attendant or a gaming equipment control room employee returning the used set-ups from·the gaming tables. iv. Total number of decks (new and used set-ups) stored in the game equipment room or podium. v. If a podium is'utilized, it shall be under lock and key at all times i. The new set-ups must be retrieved from the gaming room or podium by the floor supervisor (game attendant) or the gaming equipment control room employee and the inventory log will. be updated before the set-ups are taken to the gaming tables. j. The floor superVisor (game attendant) must verify in full view of the patrons that the new set-up contains an unbroken tamper resistant seal before the new set-up is t;=t:;"S'=S-............ , ...... ~"Z'""'F'~ .. ••• - ~".....~ ~~~_ . -~ ~ . Effective August 7, 2012 Page 18 SJ001776 SJ0241 CASINO M8TRIX SYSTEM OF fNTERNAL CONTROLS DOCUMENT CHAPTER 3 TABLE GAMES Sa.n Jose Police Department Dhision o·f Gaming Control released to the dealer at the gaming table. Upon receipt of the newset-up, the used set-up will be placed on the layout to be picked up by the floor supervisor . . k. Upon receipt of the new set-up, the dealer will break the tamper resistant seal over the table layout and under camera coverage. The dealer must verify that the new set- upis complete by spreading and counting the cards on the table layout prior to the first hand being dealt. Upon receipt of the new set-up, the dealer will place the used set-up on the table layout for return to the floor supervisor/game attendant or floor person. Exception: If an electronic shuffler exists on a table a fresh set-up may be put directly into the shuffler. . I. If the new set-up contains no apparent markings and the cards or tiles are properly accounted for, the new set-up will be placed in service. Otherwise, the set-up will be returned to the floor supervisor and the process of replacing the used· set-up with a new set-up must start over. If after examination or during playa set-up is or becomes unacceptable for play, the set-up will be taken out of service immediately and returned to the floor supervisor/game attendant or floor person and the process of . replacing the used set-up with a new set-up must start over. The gaming equipment control room will be alerted immediately anytime a set-up is found to be unacceptable for play. . m. The used set-up will be immediately verified by the floor supervisor or the gaming equipment control room employee for completeness. and the podium inventory log will be updated. n. All used set-ups must be retrieved from the podium to the gaming equipment control room by the gaming equipment control room employee at least once every two (2) hours for inspection. o. When used set ups are removed from a podium to be returned to the gaming equipment control room, the inventory log will be updated by' the gaming equipment control room employee. p. The set-ups (new and used) maintained in the podium and the inventory log maintained in the podi~m must be examined and verified by the gaming equipment control room employee at least once per 8-hour shift to ensure accountability. q. If there are missing cards or tiles in the used set-up, the gaming equipment control room employee must immediately notify the Casino Shift Manager and surveillance . department and .an investigation is initiated and the results of such investigation shall be documented in writing and maintained for a minimum of five (5) years. ~~ - ~.,....~ .. ~. "' .. -~--. ~ "r!"S- '="" ... ...:::::::u:::::z:::::::::" .. '" Effective August 7, 2012 Page 19 SJ001777 SJ0242 CASINO IiflCTREX Ii. 1JtlPfn}(1.;1JEi~ 1ft. . if'· I\HO 'f; LSO-li JL. E~.JJ \' "lJ SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 AUG 0 G 20'12 TABLE GAMES San Jose Police Department DivisIon of GarrJng Control r, A tamper resistant seal must be placed on the computer chip(s) that governs the random selection process of all deck checkers, shufflers, and any other ele9tronic gaming or gaming related equipment to ensure the integrity' of the device. Note 1: Standards k, I and m do not apply to those games played with multiple decks (i.e., Super Pan 9, No Bust 21 st Cehtury Blackjack, etc.). Procedures for routing new playing cards and retrieving used playing cards for those games played with multiple decks are described under Standards s through vas follows: . s. The new set-ups shall be transported directly from the gaming equipment control room to a floor supervisor at the gaming table by a gaming equipment room employee, . i. As necessary, a floor person may pick up new set-ups from the gaming equipment control room and deliver used set-ups or broken equipment directly to the gaming equipment control room for the purpose of exchange. t. The floor supervisor must verify that the tamper resistant seal is un-broken before r.eleasing the new set-up to the dealer. u. The dealer will break the tamper resistant seal of the new set-up ov.er the table layout and under camera coverage. v. Used cards for those games played with multiple decks are turned over to the gaming equipment room employee to be returned to the gaming equipment room for inspection. Note 2: During dealer rotations, playing cards (used set-ups) must be counted and verified for completeness by the in-coming dealer prior to the first hand being dealt This applies to tables without shufflers or inoperable shufflers 4. Before new or used dice are placed in service, the following procedures must be performed: a. A gaming equipment control employee must first inspect the dice to ensure that all dice are accounted for and there are no defects (Le., cracks, missing spots or excessive chipping) .. b. Any dice that has a defect of any kind, whether intentional or accidental must be rejected and replaced. . ~ ,.,..., '-~~~. _~~~ •. ~-_._. rrr .¢"'"t~~~ Effective August 7, 2012 Page 20 r SJ001778 SJ0243 I~ U 1;" ~"" 0 \), -i":"'\ CASINO M8TRIX i~~1L -t" l(tJ V..IitD SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 P.UG 0 6 2012 TABLE GAMES S~n. ~osc .t:oIice Departmeo't Dn'lsroll or Gaming Control c. New or used dice, when determined to be defective or unusable, shall be destroyed. . 5. Only authorized employees are allowed to enter the Gaming Equipment Control Room. G. Gaming Table Movement Control When a gaming table is to be relocated from one area to another area on the gaming floor or replaced by another gaming table, the following procedures are required: 1. Prior to relocating or replacing a gaming table a Casino Shift Manager will notify surveillance of the movement and the entire movement shall be recorded with pan/tilt/zoom coverage. Additionally, the entire movement shall be noted 'on the surveillance log and a copy of the log is forwarded to the Division at least once daily .. Notation will include date, time, table number and personnel involved. 2. Prior to removing the gaming table from the casino floor, the drop box shall be removed and safeguarded using the drop procedures established under section C of this· chapter (Drop Boxes Removal Standards). 3. The contents of the drop box shall be counted using ~he count procedures established under Section 0 of this chapter (Table Games Count Standards). 4. Prior to placing the relocated or replaced gaming table into service, the Casino Shift Manager shall verify with surveillance that the gaming table after the "relocation or replacement is under proper camera coverage, which allows a clear view of the table layout, cards or tiles, chips, dice and dice cup. 5. After the verification has been made a new drop box shall be installed at the gaming table using drop procedures established under section C of this chapter (Drop Boxes Removal Standards). 6. The Casino Shift Manager shall document the table games movement procedures including date, time, table number, area of casino floor, reason for the movement and name of personnel involved in the transaction. The documentation shall be maintained for a minimum of five (5) years. Effective August 7, 2012 Page 21 SJ001779 SJ0244 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT . CHAPTER 3 TABLE GAMES 7. Gaming Table Movement Control Procedures must be adhered to with respect to all instances of card table layout·change, unless the card table layout is changed on the cardroom floor per Section O. Table Layout Change. H. Table Games Rules and Dealing Procedures 1. "Table game rules" for purposes of this section are defined as the manner in which game is played, odds if any, card and tile dealing procedures including shuffle, collection of fees, collection and payment methodology, etc. 2. Table game rules shall be submitted to the Division for review and approval prior to . being p.laced into service. . 3. Table game rules shall not be modified unless prior written approval from the Ad'-;linistrator has been obtained. . 4. Playing cards, tiles, dice, and dice cups shall remain on and/or over the gaming table and in plain view of the patrons, dealers, and supervisors. No playing cards, tiles, dice and dice cups shall be allowed to be removed past the padded rail or outer edge of the gaming table during the play of the permjssible game. 5. Dealers shall comply with dealing policies and procedures established by Casino MStrix to ensure efficiency, accuracy, and maintain the integrity of both the dealer and the game. These policies and procedures are contained in thf' games rules and in the Casino MStrix training curriculum. 6. The method of collection and deposit of table fees at each Casino M8trix game will be conducted according to the following procedure: a. The fees will b(3 placed. "spread" in front of the drop slide under camera coverage. Any conversion must keep number of chips and value in plain view. The dealer will place the chips onto the drop slide, show an open hand and then promptly deposit "drop" the table fees into the locked table drop box. b. At no time during the preparation of the next hand (I.e., shuffling of the cards, making change, etc.),' shall any of the previously collected table fees be kept on the table layout, drop slide or any other area of the card table. . I. Table Games Accounting/Revenue Audit Procedures Effective August 7, 2012 Page 22 SJ001780 SJ0245 CASINO M8TR!X SYSTEM OF iNTERNAL CONTROLS DOCUMENT CHAPTER 3 iii '1- (I (:. ? ~Il ') It""'! J V U L L L TABLE GAMES S~rr. ~Gs:e P~Glice Departmeut DIVISIOn Qr Gaming Control 1. Revenue audit function is separate and apart from the Internal Au.dit function. 2. The table games accounting and revenue audit procedures are performed by personnel independent of the table games operations. 3. Accounting/audit personnel (Revenue Audit Clerk) shall perform the following procedures on a daily basis: a. Reconcile the dollar amount of count proceeds on the master games summary to the dollar amount recorded in the transfer form, if applicable, indicating all transfers in/out of the count room, at the end of the count. Investigate and document any variance noted. . b. Recalculate count proceeds in total and by shift. c. Verify that the correct total of count proceeds is recorded in the accounting records used to prepare the Casino M8trix Tax Monthly Statement that is submitted to the City of San Jose Finance Department. 4. A daily recap is prepared for the day and month-to-date which includes the total drop count. 5. Accounting/revenue audit employees (Revenue Audit Clerk) review exception reports. for all computerized table games systems, if applicable, at least monthly for propriety of transactions and unusual occurrences. Casino M8trix will not be using a player tracking system. 6. All noted improper transactions or unusual occurrences are investigated with the results documented and maintained for five (5) years. 7. Evidence of table games revenue audit procedures and any follow-up performed shall be maintained for a minimum of five (5) years. J. Tournament Procedures 1. All funds contributed by players into tournaments are returned when won (i. e., prize pool) in accordance with the posted rules with no commission withheld except for initial administrative fees authorized and approved by the Administrator. 2. No administrative fees may be deducted from re-buys. Effective August 7,2012 Page 23 SJ001781 SJ0246 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT ,Li,UG 0 6 20'12 CHAPTER 3 TABLE GAMES San Jose Police Department Division of Gaming Control 3. A full accountability of all administrative fee collection and expenditures for each tournament shall be documented on the Tournament Recap Sheet and .maintained for five (5) years. 4. Rules governing each tournament shall be clearly posted in the gaming area and shall designate the following: a. The tournament buy-in and re-buy/add-on amounts. b. The limit on number and amount of re-buys/add-ons that are allowed for the tournament and the re-buy and/or add-on schedule, (i.e., two $40 re-buys after the 5th and 9th limit change or one $25 re-buy at the end of the first hour, etc.). c. The betting limits for the· specific tournament, as well as limit increase schedule/policy, ' d. The tournament's payout rule (i.e., number of places to be paid and the percentage of the prize pool that is paid to each place). The number of places paid out may be determined on the day of the tournament based on the number of participants at the discretion of the tournament director. e. The total fees collected for the prize pool shall be posted within the first hour of the tournament. For a tournament with re-buys or add-ons, the total prize pool shall be updated at the time when the re-buy/add-on period has expired. f. Tournament rules will also be printed onto tournament informational sheets and made available to all players. 5. All initial buy-in transactions shall be conducted at the casino cage. Re-buy transactions may be conducted at the casino cage or at the tournament tables. The Tournament Director/Facilitator or game attendant will go to the cashier's cage to get tournament chips for the initial buy-ins. The cage will count and log the amount of . chips checked out and a cage form will be initialed by the Tournament Director or game attendant. The'Tournament Director is responsible for the chips. The Tournament Director or game attendant will put the tournament chips on the tournament tables. 6. If re-buy transactions are allowed at the tournament tables, the re-buy/add-on procedures are as follows: Effective August 7, 2012 Page 24 SJ001782 SJ0247 CASINO M8TRIX SYSTEM OF INTERNAL CONTROLS DOCUMENT ,1l,UG 0 G ?017 CHAPTER 3 TABLE GAMES San JO§0 Police Deoartment D· ".[' • rVISIGn Oi Gaming Control a. The Tournament Director/Facilitator or game attendant assistant will set up re- buy/add-on containers/bags (e.g. 100 green tournament chips & $100 cash for change, if applicable), at the cage. b. The Tournament Director/Facilitator or game attendant assistant will distribute/document one re-buy/add-on container bag to each floorperson selling re- buys/add-ons. If a re-buy/add-on container/bag is sold out, the floorperson may be issued a fresh container/bag from the Tournament Director/Facilitator or game attendant assistant. c. Re-buy/add-on containers/bags are turned into the cage by the floorperson issued the bag as they are sold out and when the re-buy/add-on period has ended. The re- buy/add-on contain~rs/bags will be placed under camera surveillance and remain unopened until coupted as in paragraph below. d. Within one hour after the re-buy/add-on period the rebuy/add-on containers/bags will be opened in the presence of a cage cashier and either the Tournament Director/Facilitator or game attendant assistant, and the funds counted, verified and recorded by the cage cashier before it is accepted into cage accountability. e. The Tournament Director or game attendant assistant will maintain a record and dollar amount of all re-buy/add-on transactions. f. At the conclusion of a tournament the original re-buy/add-on transaction record, if applicable, will be delivered to the( Accounting Dept. A copy of the transaction record will be retained by the Tou.rnament Director or game attendant assistant. 7. A tournament log must be maintained at the casino cage and this log shall reflect the following information: !::!:£! . a. The total number of tournament participants and total buy-in fees collected. b. The total number of re-buys made and the amount of total re-buy fee collected. . . C. The amount of the payout to each winner. d. The name of each participant including the dollar amount of the initial buy-in, and verified name of each participant receiving payouts in excess of $3,000. Note: The casino cashier or tournament director or designee is responsible for the verification of all such information and attest by signature. ~. -= . Effectiye August 7, 2012 Page 25 SJ001783 SJ0248 San Jose PoLice Department DhisioD. of Gaming Control K. Statistics 1. Revenue records for each type of permissible game are maintained by day, shift, cumulative month-to-date, cumulative year-to-date and cumulative life-to-date. 2. Revenue records are presented to and reviewed by the controller who is independent of the table games department on at least a monthly basis. 3. The controller investigates any unusual statistical fluctuations with table games supervisory personnel. 4. At a minimum, investigations are performed for all statistical percentage fluctuations from the base level (for same types of table games) for a month in excess of +/- 10%. The.base level is defined as the drop records per hour. (daily average gaming revenue) " for the previous business year or previous 12 months. All procedu'res performed during .theinvestigationwill be documented and a report will be furnished to management. 5. The results of such investigations' are documented in writing and maintained for a minimum of five (5) years. L. Supervision 1. Table games supervisory personnel shall provide adequate supervision of all table games. 2. There shall be at least one Casino Shift Manager per each eight (8) hour shift. This manager must supervise the entire shift including table games supervisors, floor supervisors/game attendants and dealers. 3. Each table game supervisor/game attendant in the California gaming area shall supervise .no more than 4 card tables. The supervisor/game attendant seated at the high limit games Can only supervise the table to which they ·are assigned. Note: California games are those Player/Banker games defined under SJMC, Title 16, §16.02.480. 4. Each table game supervisor shall supervise in the traditional poker area shall supervise no more than 8 card tables. . NOTE: Casino M8trix utilizes Game Attendants for the game supervision requirements of "floor supervisor" in accordance with the San Jose Police Department's Division of Gaming Control's MICS and Casino MBtrix System of Internal Control Document. -7"'A:- a;£F.-~.!:!i!:li:'::::!:'~~-""'.. <=~~. ...-~ Effective August 7,2012 Page 26' SJ001784 SJ0249 ftc U1i1h·O" ~.t:/Y[,G'iD'-'. CASiNO M8TRIX rLE L li:~ ~ j \, ~ J ? SYSTEM OF INTERNAL CONTROLS DOCUMENT CHAPTER 3 ,.6,UG 013 2012 TABLE GAMES Sa.n·Jo!j;e PoLice Departmo.n.L D ' . . e L [YlSIOn of Gaming Control M. Storage All original source documents generated in the table games area and/or table games department, including but not limited to books, records, logs, forms, ledgers, etc., must be routed to and maintained by the accounting department for a minimum of fIve (5) years. N. Card Table Tracking Device '1. Casino MStrix will not utilize anY'Card Table Tracking Device at this time. If Casino MStrix decides to utilize any Card Table Tracking Device, Casino MStrix will notify the Division of Gaming Control. Per the Cardroom Permit Amendment, Casino MStrix will provide full disclosure of the nature and purpose of the tracking system and Casino MStrix shall also be -required to provide initial training and ongoing training to the Division with respect to the operations of the system and provide any and all reports generated by the system. Effective August 7, 2012 Page 27 SJ001785 SJ0250 EXHIBIT I SJ001786 HI I I SJ0251 License Type: Card No; Cardroom: Lie. Exp. Date: 10/24/2014 I 1 i I SAN J~SE POLICE DEPARTMENT DIVlplON OF GAMING CONTROL CARD ROOM 3069 CASINO M8TRIX 02-29-2016 I Last Name: First Name: Middle Name: DOS: position: Sex: I Height: Weight: ,··1 Hair Color: I Eye Color: SMALLWOOD FRANCIS MARION 05-07-1968 COMPliANCE DIRECTOR MALE 5'4 170 BLONDE BLUE fOR lA ENfORCEMENT USE ONLY CITY OF SANjOSE Ci\PITAL OF SIUCON VALLEY SJ001787 SJ0252 ·j CITY Or: CAP1Ti,\L OF SIUCO~ VALLEY San Jose Police Department Division of GaIning Control KEY EMPLOYEE LICENSE This license certificate is issued pursuant to the requirements of Title 16 of the San Jose Municipal Code.' Francis M. Smallwood License No. 039 City Key Employee License Expiration Date: 2/29/2016 Job Title: Compliance Director Garden City, Inc. d.b.a. Casino M8trLx 1887 Matrix Blvd. San lose, CA 95110 Issued by: /J ~l /// Larry Esq~ ftYoTi~:' / • This Celiificate only certifies that the Chief of Police has issued a License to the nallIed person or entity. Any conditions, terms, and limitations on this License are set out in the Administrator's Final Report and Recommendation to the Chief of Police. In the event that this License has been issued after a Licensing Hearing, any conditions, terms, and limitations on this License are set out in the Statement ofDecisic,)ll of the Chief of Police. Licensee shall notify the Division of Gaming Control of the Licensee's intent to apply fol' renewainot less than olle hundred twenty calendar days prior to the expiration of the License, SJ001788 SJ0253 SAl'l" JOSE POLICE DEPARTMENT DIVISION OF GAMING CONTROL FINAL REPORT ON lillY EMPLOYEE LICENSE APP~nr~~O~ Tl'\W r~ 1m APPLICANT, Francis M. Smallwood M OCT 20\ 101! ~ f APPLICATION FOR: KE~ EMPLOYEE LIC~NSE . . '/'" /' ( .Y :« LOCATION: Garden CIty, Inc., dba CaSIllO M8tnx B Yy'~;;:.,1;::::d(~c?l!(!ttG71 , RECOMMENDATION TO THE CHIEF OF POLICE On March 3, 2014, a City Key Employee License #039, expiring on FeblUary 29, 2016, was issued to Mr. Smallwood as the Count Room Manager. On October 14, 2014, Mr. Smallwood submitted an application to the Division for a City key employee license as the Compliance Director. The Califomia Gambling Control Commission ("Commission") issued a State Key Employee License to Mr. Smallwood, ,vhich expires on FeblUary 29, 2016. San Jose Municipal Code ("SJMC") Section 16.32.020 (D) states, in relevant part: Notwithstanding any contrary provision of this Chapter regarding licensing procedures, within ten \vorking days after the Gaming Administrator receives written notice from the California Gambling Control Commission that the Commission has issued a state Key Employee License to an Applicant, the Gaming Administrator shall submit a final written report and recommendation to the Chief of Police recommending granting a City issued Key Employee License, with or without limitations and conditions. SJMC Section 16.32.020 (E) states: Notwithstanding the California Gambling Control Commission's issuance of a state key employee license, the Chief of Police retains the authority to place limitations and conditions on the city license pursuant to Section 16.32.160. Based on the foregoing and consistent with public policy, I recommend that the application of Francis M. Smalhvood for a Key Employee License at Garden City; Inc., dba Casino M8trlx be approved with the following telms, limitations and conditions: SJ001789 SJ0254 SAN JOSE POLICE DEPARTMENT DIVISION OF GAI\UNG CONTROL FINAL REPORT ON lillY EMPLOYEE LICENSE APPLIGATIO~ r::1 TI'~J.?~ fi'l~ l~il~l}~J weJ APPLICANT: Francis M. Smallwood ' OCT 2 A. "nH .. /1 APPLICATION FOR: KEY E:rvlPLOYEE LICENSE -) ~_. '" 4 ZJt.;:!!I"l'''¥"*~~,e:,:.-,«-",;t ...... ..: ... ",,,. 1. Mr. Smallwood's City Key Employee License shall be valid only as the Compliance Director at Garden City, Inc., dba Casino M8trix, 2. Mr. Smallwood shall not begin work in any other position at Garden City, Inc., dba Casino M8trix or at any other Cardroom in San Jose unless and until he applies for and receives a written approval from the Chief of Police. 3. Mr. Smallwood shall serve the Division with a true and correct photocopy of any and all notices, executed applications 01' other written or electronic correspondence or communication sent by the Licensee to either the California Gambling Control Conunission 01' the Bureau of Gambling Control of the California Department of Justice no later than two working days after the Licensee serves the Commission or Bureau. Mr. Smallwood shall serve the Division with a true and correct photocopy of any and all notices, forms, ol'ders, determinations, or other wlitten or electronic cOl1'espondence or communication received by the Licensee from either the California Gambling Conh'oI Commission or the Bureau of Gambling Control of the California Department of Jl,lstice no later than five (5) working days after the correspondence or communication was served upon the Licensee by the Commission or Bureau. 4. The City Key Employee License shall expire on February 29, 2016, when Mr. Smallwood's State issued Key Employee License expires. Richafd Teng, Administrato DiviJ~~~ of Gaming ContI; "'-, / -----------/ Date SJ001790 SJ0255 October 14) 2014 VIA U. S. MAIL Francis M. Smallwood 5231 Adalina Ct. San Jose, CA 95124 San Jose Police Departl'llent DIVISION OF GAMING CONTROL Re: Notice of Final Report and Recommendation on City Key Employee License Application Dear Mr. Smallwood: On March 3, 2014, a City Key Employee License #039, expiring on Febmary 29, 2016, was issued to you as the Count Room Manager. On October 14, 2014 'you submitted an application to the Division for a Key Employee License as the Compliance Director. The California Gambling Control Commission issued a state key employee license to you with a term that began on March I, 2014 and ends on February 29, 2016. Pursuant to San Jose Municipal Code ("SJMC") Section 16.32.020 (D), the Administrator has submitted the enclosed Final Report and Recommendation to the Chief of Police recommending that a City Key Employee License be granted to you as the Compliance Director with the specified limitations and conditions. The Administrator's Final Report and Reconunel1dation will become a final decision, and the license referenced in the enclosed license certificate will become effective, twenty- one calendar days after the date of service noted on the enclosed Proof of Service, unless you file a written request for a license hearing within nventy days of the date of service as more fully described in SJMC Section 16.32.020 CD). Please note that you have no right to contest limitations and conditions imposed by the Califomia Gambling Control Commission on your State key employee license that the Administrator has recommended for your City issued Key Employee License, /070.·, L/?'I./t./C;L r..Il £-0.//-i" Date otlJlrth City Sfu(c Country 8. Residence Address: :5"'2'. .. -:;!'/ A 4~<;.-/"/!AA..'/ c;/; >0-.. ::-/ cfo~:.(?_. C4 l' -:;/(';)" 1::'/ Street ClIy State ZIp ( 9. Telephone: Residence (.1!t2fiC.) ~ L:}- -J. () .bQ Cell: (j:a«) 9 L::z...·.Lt2.6:2 10. Social Security No.: ~'~- (;/£-~ t) .. Il.,!.. Driver License No.: (~s-':r::r 1/,:2..",,>,.3 11. Eye Color: J]/lA.~ .' Hair Color: Pet/'W!) Weight: /$'S~ Height: ~/ 71 /1 12. J?istinguishing markJ~ (s~ars, t~tt9~, etc). DJ~crib,e. and in?ic?te lo~ation: _ . / R;~ik..f c::4 ,.u,f(;f tJ"lt:.( J..'!::Lc 54<}rA~fhV £tVt.JP l' 1/~J/.:;;e.l0.-t-1;Yk:,-;-:~.:lU'C'! rj/jdeclare that I am the person submitting this acknowledgement form; that I understand that a City of San Jose Key Employee License is required in order for me to begin work in a San Jose Permitted Cardroom. Furthermore, I have familiarized myself with the contents of Title 16 of the San Jose Municipal Code, and all regulations of the Division of Gaming Control as promulgated and agree to abide thereby. City Stat~ San Jose Polic(l Department Division of Gaming Control FOOll- Gaming licenSe Application Regfl'cmp Key Empl Revised 09nO 13 /;;:;;~,.rl/!-(/;; d!1~r/i1~~;0f.t/~ Print Nalll~ of Applicant SJ001794 SJ0259 License Type: Card No: Cardroom: lie. E~p. Date: 3/15/2016 SAN JOSE POLICE DEPARTMENT DIVISION OF GAMING CONTROL CARD ROOM 3069 CASINO M8TRIX 02-28-2018 last Name: First Name: Middle Name: OOB: Position: Sex: Height: Weight: Hair Color: Eye Color: SMALLWOOD FRANCIS MARION 05-07-1968 COMPLIANCE DIRECTOR MALE 5'4 170 BLONDE BLUE FOR LAW ENFORCEMENT USE ONLY CITYOP SANjOSE CAPITAL OF ~ILfCON VAHEY SJ001795 SJ0260 CAPITi\L ur SlUCC».] \,~',\.LLE\' San Jose Police Departlllent Division of Gan1ing Control I-..d<-<-__ _ Date of BIrth City Stnte CouOIry 8. Residence Address: /t",s,5 Rose: A##.d0 .!Jr <:4 .. tLif'dSP c;?A 7C//g Slr>et City St.l~ Zip 9. Telephone: Residence C~/_.:;?$-> 2.. L:L.-L L "Q Cell: C£.rl!2_) ~L~-.LL~ 0 10. Social Security No.: .t'" ;2:. '2- -..£2 ~-1!L.!iL Driver License No.: ~ .s5:'<:£.2 ~ 3 11. Eye Color: !2/l}e-- Hair Color: ]?:>Y'(Hd),d Weight: NfL Height ,$-1 'III 12. Distinguishing marks (scars, tattoo, etc). Describe and indicate location: Rifld ~4.Qvld.f1' ( ... )0(..'" be£'-! 5k1td