Thrush Press, Inc.Download PDFNational Labor Relations Board - Board DecisionsMay 21, 1968171 N.L.R.B. 575 (N.L.R.B. 1968) Copy Citation THRUSH PRESS , INC. 575 Thrush Press , Inc. and District 65, Retail , Wholesale and Department Store Union , AFL-CIO. Case 2-CA-11281 May 21, 1968 DECISION AND ORDER BY MEMBERS BROWN, JENKINS , AND ZAGORIA On January 16, 1968, Trial Examiner Alvin Lieberman issued his Decision in the above-entitled proceeding , finding that the Respondent had en- gaged in and was engaging in certain unfair labor practices and recommending that it cease and de- sist therefrom and take certain affirmative action, as set forth in the attached Trial Examiner 's Deci- sion. Thereafter, the General Counsel filed excep- tions to the Decision , and a supporting brief, and the Respondent filed exceptions. Pursuant to the provisions of Section 3(b) of the National Labor Relations Act, as amended, the Na- tional Labor Relations Board has delegated its powers in connection with this case to a three- member panel. The Board has reviewed the rulings of the Trial Examiner made at the hearing and finds that no prejudicial error was committed. The rulings are hereby affirmed. The Board has considered the Trial Examiner's Decision, the exceptions and brief, and the entire record in the case, and hereby adopts the findings,' conclusions, and recommenda- tions of the Trial Examiner except as modified herein. We agree with the Trial Examiner 's finding that Respondent violated Section 8(a)(5) by refusing to bargain with the majority representative of its em- ployees in an appropriate unit . However, we do so on the ground that after the Union's demand for recognition Respondent engaged in a course of conduct evidencing not only a complete rejection of the principles of collective bargaining but a desire to gain time in which to dissipate the Union's majority status. Thus, all in violation of Section 8(a)(1), Respondent systematically interrogated its employees as to their union sympathies and those of other employees , threatened reprisal for union adherence, and made promises of benefits to in- duce employees to disavow the Union. Such action clearly belies any asserted good-faith doubt of the Union 's majority status.' ORDER Pursuant to Section 10(c) of the National Labor Relations Act, as amended, the National Labor Relations Board adopts as its Order the Recom- mended Order of the Trial Examiner, and hereby orders that Thrush Press, Inc., New York, New York, its officers, agents , successors, and assigns, shall take the action set forth in the Trial Ex- aminer 's Recommended Order. ' The General Counsel excepts to the Trial Examiner 's findings requiring the inclusion of employees O'Connor and Hinson in the unit involved herein . We find it unnecessary to resolve this issue since the unit placement of these two employees could not affect the Union 's majority status 2 See Joy Silk Mills , Inc., 85 NLRB 1263, enfd as modified 185 F 2d 732 (C A.D C.). Member Jenkins also agrees with the Trial Examiner that the violation of Section 8 ( a)(5) is established by the fact that Respondent had based its defenses for its refusal to bargain upon an erroneous view of the law. TRIAL EXAMINER'S DECISION STATEMENT OF THE CASE ALVIN LIEBERMAN, Trial Examiner: The trial in this proceeding, with all parties represented, was held before me in New York, New York, on July 26, 27, and 28, 1967,1 upon a complaint of the General Counsel' and Respondent's answer.3 In general, the issues litigated were whether Respon- dent violated Section 8(a)(1) and (5) of the Na- tional Labor Relations Act, as amended ( herein called the Act). Particularly the questions for deci- sion are as follows: 1. Did Respondent independently violate Section 8(a)(1) of the Act by coercively interrogating em- ployees and promising them benefits? 2. Did the Union, when it requested recognition from Respondent, represent a majority of Respon- dent's employees in the unit set forth in the com- plaint, the appropriateness of which for collective bargaining Respondent is not contesting? 3. Did Respondent violate Section 8(a)(5) and (1) of the Act by refusing to bargain with the Union? Upon the entire record,' upon my observation of the witnesses and their demeanor while testifying, and upon careful consideration of the arguments made and the able brief submitted by the General Counsel,' I make the following: ' Unless otherwise noted , all dates referred to in this Decision are in 1967. ' The complaint was issued on a charge filed by District 65 , Retail, Wholesale and Department Store Union , AFL-CIO (herein called the Union). During the trial Respondent amended paragraph 2 of its answer by deleting all references to paragraph 3 of the complaint Paragraph 3 of the answer denies the allegations of paragraph 4 of the complaint which describes a unit claimed by the General Counsel to be "appropriate for the purpose of collective bargaining " Notwithstanding this denial, Respon- dent, at the conclusion of its opening address, stated that it was not contest- ing the appropriateness for collective bargaining of the unit set forth in the complaint. Issued simultaneously is a separate order correcting the stenographic transcript of this proceeding in several respects. Neither Respondent nor the Union submitted a brief 171 NLRB No. 86 576 DECISIONS OF NATIONAL LABOR RELATIONS BOARD FINDINGS OF FACT 1. JURISDICTION Respondent, a New York corporation, maintains an office and place of business in New York, New York, where it is engaged in providing printing and related services. During 1966, a representative period, Respondent, at its New York premises, per- formed printing services valued at more than $50,000 for customers located outside the State of New York. Accordingly, I find that Respondent is engaged in commerce within the meaning of the Act and that the assertion of jurisdiction over this matter by the National Labor Relations Board (herein called the Board) is warranted. Siemons Mailing Service, 122 NLRB 81, 85. II. THE LABOR ORGANIZATION INVOLVED The Union is a labor organization within the meaning of the Act. III. THE ALLEGED UNFAIR LABOR PRACTICES A. Introduction Briefly, this case concerns itself with the events which followed the Union's authorization by em- ployees of Respondent to act as their collective- bargaining representative. Among these, the com- plaint alleges, were the Union's demand for, and Respondent's refusal of, recognition and bargain- ing; Respondent's interrogation of employees; and its promises of benefits to induce them to renounce the Union. The General Counsel contends that Respondent's refusal to recognize and bargain with the Union is violative of Section 8(a)(5) of the Act. He further argues that Respondent's subsequent interrogation of, and promises of benefits to, employees con- travened Section 8( a)(1).0 Taking issue with the General Counsel,' Respon- dent asserts that its refusal to bargain with the Union is based upon its good-faith doubt as to the Union's majority status. Admitting that it inter- rogated employees, Respondent argues that its in- terrogation was not coercive and, therefore, not 'The sections of the Act just mentioned provide Sec 8 .( a) It shall be an unfair labor practice for an employer-( I ) to interfere with, restrain , or coerce employees in the exercise of the rights guaranteed in section 7, (5) to refuse to bargain collectively with the representatives of his employees , subject to the provisions of section 9(a). Insofar as pertinent , Sections 7 and 9 ( a) are as follows. Sec. 7. Employees shall have the right to self-organization , to form, join, or assist labor organizations, to bargain collectively through representatives of their own choosing, and to engage in other con- certed activities for the purpose of collective bargaining or other mu- tual aid or protection Sec 9 (a) Representatives designated or selected for the purposes of collective bargaining by the majority of the employees in a unit ap- propriate for such purposes, shall be the exclusive representatives of violative of Section 8(a)(1) of the Act. Finally, Respondent denies that it promised benefits to em- ployees to dissuade them from supporting the Union. Rebutting Respondent's "good faith doubt" con- tention, the General Counsel asserts, on brief, that it "was based upon an erroneous view of the law." Accordingly, continues the General Counsel, "such doubt is not available to Respondent as a defense to the instant charge." B. Facts Concerning Respondent's Alleged Independent Violations of Section 8(a)(1) of the Act 1. The alleged interrogation As will be more fully discussed below, on the morning of April 5 Peter Van Delft, an organizer for the Union, appeared at Respondent's office, showed Robert Conover, Respondent's production manager,8 authorization cards which had been signed by a group of Respondent's employees, and requested that Respondent recognize and bargain with the Union. Later that morning five employees9 were individually summoned into the office of Donald B. Thrush, Respondent's president. There, in the presence of Conover and Anthony DiSalvo, Respondent's general foreman,1° Thrush questioned each about the Union. Some were asked whether they were members of the Union. Others were asked why they joined the Union. One, Degrammont, was asked for the identi- ty of the Union's "leader." After Degrammont replied that "all [are] leaders," Thrush remarked, "Alphonse, I'm sorry for you." 1 Admitting the interrogation, Thrush, Respon- dent's president, stated that it was undertaken in order to ascertain "how on earth [the employees] ended up with this department store workers union when they are in the graphic arts business." How- ever, the employees questioned were not informed of this and only Goldsmith, as Thrush testified, was assured "that anything [he] said would not affect [his] job." In this connection, Thrush, as he further testified, reminded Goldsmith that he had "taken [him from another company] and given him an op- portunity to learn," and told Goldsmith that he was "disappointed" and "sorry for" him. all the employees in such unit for the purposes of collective bargaining in respect to rates of pay, wages, hours of employment, or other condi- tions of employment ' Not having filed a brief, Respondent's position on the issues in this case is gleaned from its opening and closing statements , its answer , and support- ing testimony "Although he is not an officer of Respondent, Conover was given the title of vice president to enhance his prestige in dealing with Respondent's customers ' Raul Silva , Daniel Sarnicola , Alphonse Degrammont , James Gold- smith, and Hayward Prentice. 10 Respondent does not contest Conover 's supervisory status and it was stipulated that DiSalvo is a supervisor. 11 The quotations are taken from Degrammont 's testimony THRUSH PRESS , INC. 577 DiSalvo, Respondent 's general foreman , who was present while Respondent 's employees were being interrogated by Thrush , did not remain silent dur- ing the several interviews . Although DiSalvo did not ask any questions , his remarks bear noting. In this regard , upon Silva 's admission to Thrush that he had joined the Union , DiSalvo interjected, "After [Thrush ] signed a personal loan [for you], you did this to him ."" And , in the case of Gold- smith , after he said that he had " followed the boys" to the Union , DiSalvo stated , with obvious sarcasm, "What a fine bunch of boys you are." 13 Like Thrush, DiSalvo also interrogated em- ployees concerning their relationship to the Union. Thus, on April 5 , before being called into Thrush's office , Silva and Degrammont were approached at their work stations by DiSalvo who, without more, asked them whether , and why , they had joined the Union. Sarnicola , too, was questioned by DiSalvo. After Sarnicola left Thrush 's office , where he had ad- mitted membership in the Union , DiSalvo asked him why he had joined and called him "a doublecrosser" for doing so. At a later occasion DiSalvo again spoke to Sarnicola about the Union telling him , as Sarnicola put it , that he "will be sor- ry, [he ] will be bouncing around from shop to shop. " 2. The alleged promises of benefit During their interrogation on April 5 by Thrush, Respondent 's president , Silva and Sarnicola, em- ployees of Respondent , were asked why they joined the Union . Each answered, in essence , that he became a union member because of the benefits which it was thought would ensue from representa- tion by the Union . Thrush's rejoinder to Silva was "If we give you the same benefits as the union ... will you still join the union ?" and to Sarnicola, "if you had [those ] benefits would you still join the union?". C. Contentions and Concluding Findings Concerning Respondent 's Alleged Independent Violations of Section 8(a)(1) of the Act It is well settled that an employer 's interrogation of an employee concerning his relationship to a labor organization violates Section 8(a)(I) of the Act if it is coercive. In the light of this principle, Respondent , relying on Blue Flash Express, Inc., 109 NLRB 591, argues that the interrogation dis- closed by the record in this case did not contravene Section 8 ( a)(1). I find , however, that it did. The coercive nature of the questioning of Respondent 's employees by Thrush , its president, is quickly demonstrable. First , it was carried on in Thrush's office . N.L.R.B . v. M & B Headwear Co., Inc., 349 F.2d 170 , 172 (C.A. 4). Second , assuming that the doctrine enunciated in Blue Flash, upon which Respondent relies , is still the law, 14 the safeguards there found to be present for which reason the Board exonerated the employer involved were , for the most part , absent in the case at bar.15 Finally , like that in M & B , the interrogation here under consideration was "accompanied by manifest employer hostility to the union ," as appears from Thrush 's remarks to Degrammont and Goldsmith, and those of DiSalvo , Respondent 's general foreman , to Silva and Goldsmith. DiSalvo 's separate questioning of Silva , Degram- mont , and Sarnicola was also coercive because no assurances against reprisals were given . Further, and the absence of assurances aside , DiSalvo's comment to Silva in Thrush 's office concerning his joining the Union notwithstanding Thrush 's having "signed a personal loan " for Silva , his calling Sar- nicola a "doublecrosser" for having become a union member , and telling him that he would "be sorry [for doing so and ] will be bouncing around from shop to shop " imbued DiSalvo 's interrogation of those employees with an aura of coercion. Respondent has denied the complaint 's allegation that it promised benefits to employees to induce them to disavow the Union. This denial , however, has been overcome by the proof. I have found that during his interrogation of Respondent 's employees , Silva and Sarnicola, Thrush , its president, asked them, in essence, whether they would still adhere to the Union if Respondent gave them the same benefits which they thought would be forthcoming by reason of their representation by the Union. I construe these questions as an implied offer by Respondent to furnish its employees with advantages similar to those which they expected the Union to obtain for them . Offers of this nature , the Board has held, are "promises of benefit calculated and likely to procure abandonment of the Union " and, hence, proscribed by Section 8(a)(1) of the Act. Water- town Undergarment Corporation , 137 NLRB 287, 300. To the same effect , see also Playbill, Incor- porated, 131 NLRB 592, 593, 597. Accordingly , I conclude that , as alleged in the complaint, Respondent violated Section 8(a)(1) of the Act by coercively interrogating its employees concerning their relationship to the Union and by promising them benefits to induce them to forsake the Union. '' It appears that at an earlier time Thrush had , in fact, arranged for Silva to borrow a substantial sum of money. "The quotations are taken from the testimony of the employees con- cerned. " See, however , StruAsner C'onstrut tion Co , Inc., 165 NLRB 1062 " Although Thrush assured Goldsmith that his answers would not affect his job , this assurance, it seems to me, was effectively negatived by Thrush 's accompanying statement to Goldsmith that he was "disappoin- ted" and "sorry for" him 578 DECISIONS OF NATIONAL LABOR RELATIONS BOARD D. Facts Concerning Respondent 's Alleged Violation of Section 8(a)(5) of the Act and York "worked for [ Respondent ] up to and in- cluding April 7." 1. The Union 's initial request for recognition and bargaining Early on the morning of Wednesday , April 5, Peter Van Delft , an organizer for the Union, came to Respondent 's premises . In the absence of Donald Thrush , Respondent 's president , he conferred briefly with Robert Conover , Respondent 's produc- tion manager . During this conference Van Delft in- formed Conover that all of Respondent 's produc- tion employees , excluding those who were members of Amalgamated Lithographers of America ( herein called Lithographers Union), had joined the Union and requested that Respondent recognize, and bar- gain with , the Union. In answer to a question put by Conover as to the identity of the men represented by the Union, Van Delft handed Conover seven cards, each of which had been signed by an employee of Respondent, authorizing the Union to act as the signer s collec- tive -bargaining agent ." After looking at each card 17 Conover told Van Delft that he had no authority to act upon the Union 's recognition request ; that Donald Thrush , Respondent's pre- sident , would "have to make the decision"; that Thrush would be informed of Van Delft 's visit; and that Thrush would then communicate with Van Delft . With the matter in this posture Van Delft de- parted. 2. The discharge of Roscoe Croom and Dennis York Roscoe Croom and Dennis York were hired by Respondent , respectively , in April 1966 and March 1967. Croom was employed as a messenger and York as a messenger and shipping clerk. As Van Delft, the Union 's organizer, was leaving Respondent 's premises on April 5 after his con- ference with Conover , Respondent 's production manager, he met Croom and York on their way to work . Noting their obvious tardiness , Van Delft re- minded Croom that he had specifically advised Croom "not to be late today " and instructed him " to get right in to work." Both did so. As stipulated by the parties, Croom and York were told on April 5, sometime after they signed in, that they were discharged as of Friday , April 7.l" It was further stipulated by the parties that Croom "No issue is raised with respect to the nature of the cards or their execu- tion In pertinent part each card contains the following recital I of my own free will hereby authorize I the Union I to act for me as a collective bargaining agency in all matters pertaining to rates of pay, wages , hours , or other conditions of employment " The cards which were handed to Conover , each of which he examined, were signed by the following employees Raul Silva, Daniel Sarnicola, Dennis York, Alphonse Degrammont, James Goldsmith . Hayward Prentice , and Roscoe Croom 3. The Union 's subsequent requests for, and Respondent 's refusal of, recognition and bargaining Upon arriving at his office on the morning of April 5 , Thrush , Respondent 's president , was in- formed by Conover , Respondent 's production manager , of his earlier conference with Van Delft, the Union 's organizer , and of what transpired dur- ing its course . Thrush 's first reaction was to inter- rogate Respondent 's employees , as found above. He then discussed Respondent 's request for recog- nition with Florian Borkowski , an official of the Printing Industries of Metropolitan New York (herein called the Association), of which Respon- dent is a member , who advises its constituents on labor relations matters . It was decided during this consultation that Thrush tell Van Delft that he would discuss the Union 's recognition request with Van Delft within the next few days. Thrush and Van Delft spoke to each other on the following day , April 6 . After remonstrating with Thrush about the discharge of Croom and York, Van Delft asked when he would hear from Respon- dent with respect to the Union 's request for bar- gaining . On this point Thrush counseled patience. Also on April 6, Borkowski, the Association's labor relations adviser, came to Respondent's premises and consulted further with Thrush con- cerning the Union 's recognition request . In addi- tion , Borkowski made an investigation as to the composition of the unit involved in the Union's recognition demand and the number of employees in that unit whose authorization cards had been presented to, and examined by, Conover , Respon- dent 's production manager . Borkowski concluded from his inquiry in this area that the Union did not represent a majority. In conversations with Borkowski between April 6 and April 10 Van Delft, the Union 's organizer, reiterated the Union 's request for recognition. In reply Borkowski stated that Respondent doubted that the Union represented a majority of the em- ployees in the unit involved , suggested that the Union seek a Board-conducted election and stated that if the Union did not do so Respondent would. Neither party, however, ever filed a representation petition. party, During their last conversation, which took place on April 10, Van Delft discussed with Borkowski '" These discharges are not alleged in the complaint as constituting unfair labor practices "There was much talk between Borkowski and Van Delft, Borkowski, and Thrush , and Borkowski and Board personnel about the filing of a peti- tion by Respondent should the Union fail to do so . Further, although Bor- kowski went so far as to begin to prepare a petition he suspended his efforts in this regard on April 12 , because, the Union having taken no action to en- force its demand for recognition , he decided , as he stated " to let sleeping dogs lie " THRUSH Respondent 's discharge of Croom and York. In this connection , Van Delft told Borkowski , as Van Delft testified , "that as a condition of bargaining, the company would have to reinstate the two discharged workers." Upon the filing of the charge in the instant proceeding on April 17, Borkowski was supplanted as Respondent 's representative by Hugh P. Husband , Jr., an attorney at law . Starting early in May and continuing through June , Van Delft, the Union's organizer , requested of Husband , as he had of his predecessor, Borkowski, that Respondent recognize and bargain with the Union. Husband, however, like Borkowski, did not accede. Summing up the foregoing , I find that although the Union, commencing on April 5, repeatedly requested that Respondent recognize and bargain with it , Respondent refused to do so, taking the position that it doubted that the Union represented a majority of the employees concerned. 4. The composition of the unit and the basis for Respondent's doubt as to the Union's majority Although the parties are not in agreement as to all the persons who should be considered as being in the unit20 for which the Union requested recogni- tion as collective -bargaining agent , they have agreed, at least, as to the inclusion of eight. Five of these employees had signed authorization cards, which, together with those executed by Croom and York, were exhibited to, and examined by, Conover. The parties are in dispute as to five persons. These are Croom, York, Martin Sacks, Joseph 0'- Connor, and Herbert Hinson . The General Counsel contends that only Croom and York should be in- cluded in the unit. Concerning the others, he argues that Sacks should not be counted because he was in military service on April 5, the day the recognition request was first made; that O'Connor is a super- visor and should, therefore, be excluded; and that Hinson had either been discharged before April 5, or, as set forth in his brief, "had no reasonable ex- pectancy of future employment with Respondent after March 10 ." Respondent 's counterposition, and the basis for its doubt as to the Union's majori- ty when it requested recognition , is that Croom and York, because of their discharge on April 5, were not in the unit; that Sacks, despite his being in the military service on the day the Union first requested recognition, should be counted; that 0'- " It will be remembered that when Van Delft , the Union 's organizer, first approached the Respondent , he told Conover , Respondent 's production manager , in essence , that the Union represented Respondent 's production employees who were not members of Lithographers Union. In the com- plaint the unit involved is described as being "All full-time and regular part-time production employees employed by Respondent at its plant, in- cluding all letterpress employees , but excluding offsetpress employees, of- fice clerical employees , sales employees , guards, watchmen and all super- visors, as defined in . the Act ." Inasmuch as Respondent is not contest. ing the appropriateness of the unit described in the complaint and has raised no issue concerning any variances between the unit so described and PRESS, INC. 579 Connor is not a supervisor; and that Hinson was not discharged until after April 5. If Respondent's position is correct, on April 5, the date of the Union's initial recognition request, there were 11 people in the unit of whom the Union, on the basis of authorization cards'21 represented only 5, less than a majority. On the other hand, if the General Counsel's position is cor- rect, the unit complement on April 5 was 10, of whom the Union represented 7, more than a majority. In view of the divergent contentions of the General Counsel and Respondent as to the disputed persons, it becomes necessary, insofar as it has not already been done, as respecting Croom and York, to make findings concerning their status as mem- bers of the unit. Accordingly, as to Sacks, O'Con- nor, and Hinson , I find as follows: Martin Sacks: Until October 1, 1965, Sacks worked for Respondent as a folder and shipping clerk. As stipulated, "since that date, he has been in the armed forces and has not worked for [Respondent] up until the present." Although not stipulated, it was established that he was promised reemployment with Respondent upon being mustered out of the military service. Joseph O'Connor: O'Connor has been employed by Respondent for 14 years. With the possible ex- ception of Conover, Respondent's production manager, O'Connor is the most experienced and technically knowledgeable person in Respondent's employ, having, during his career with" Respon- dent, worked at every job in the unit. Presently 0'- Connor operates the largest letterpress on Respon- dent's premises and spends his entire time on production work. In the performance of its printing work Respon- dent employs a Stoneman, who prepares the form which is placed in the presses, and two pressmen in addition to O'Connor. 2 Because of the size of 0'- Connor's press, his weekly wage, which appears to be in line with industry practice insofar as it relates to operators of similar presses, is $165 a week. This is $30 more than that received by the next highest paid pressman employed by Respondent, who operates a smaller press.23 Each printing job to be run on Respondent's presses is noted on a job ticket, 90 to 99 percent of which contain instructions with respect to the press to be used. On the rare occasions when this infor- mation does not appear on the job tickets the stoneman or the other two pressmen consult with the unit mentioned by Van Delft to Conover , all subsequent mention of the unit involved will have reference to the unit as set forth in the complaint Si There is no evidence to establish that on the critical date the Union represented employees who had not signed cards. 22 The stoneman , Joseph Ehrlich, and the two additional pressmen, Anthony Denicola and Arnold Demcola, are among the employees who, the parties agreed , should be considered as being in the unit. Z' The wages paid to the operators of the smaller presses, $135 a week to Anthony Denicola and $ 125 a week to Arnold Denicola , also appear to be in line with the practice in the industry. 353-1770-72-38 580 DECISIONS OF NATIONAL LABOR RELATIONS BOARD O'Connor concerning the press to be used. From time to time Anthony and Arnold Denicola, who, as noted, operate the smaller presses in Respondent's establishment , seek , and receive, advice from 0'- Connor as to the work available for their presses or the priority to be given to such work. They do this, O'Connor testified, because "they don't want to be bothered with worrying about what job is next or what goes on next or what do you have." In 1963, upon the death of the Stoneman then employed by Respondent, O'Connor took over the stonework and performed it in addition to his nor- mal duties . When "the work got to be too much to handle," as O'Connor related, he "said to Mr. Conover, [ Respondent 's production manager, that he thought ] we should hire somebody to take [the former stoneman 's] place." Conover acquiesced in O'Connor's proposal that a Stoneman be employed. In due course, Joseph Ehrlich, Respondent's present Stoneman, was hired. Upon his application for employment Ehr- lich was interviewed by Conover who then sent him to O'Connor for further interview. After speaking to Ehrlich, O'Connor told Conover, in response to a question as to whether Ehrlich "will help us," "that as f a r [he] could see from talking to him ... . [Ehrlich] would fit our needs." Ehrlich was then given the job. Substantially the same procedure was followed in connection with the hiring of Ehrlich's vacation replacement. Except as set forth above, O'Connor did not par- ticipate in any personnel actions taken by Respon- dent .24 Finally, in this connection , O'Connor was never informed by any officer of Respondent, by Conover, Respondent 's production manager, or by DiSalvo, its general foreman , that he was a foreman ; or that he had the power to hire, transfer, suspend , lay off, promote, discharge, assign work to, discipline , or direct, employees; s nor , with the exception of Ehrlich and his vacation replacement, was he ever asked for his opinion in this area. Herbert Hinson: As stipulated, Hinson was hired by Respondent during the week of January 27 as a messenger and general helper. During the morning of Thursday, March 9, Hinson announced that he was leaving to look for his wife. This, Thrush, Respondent's president, testified was not con- sidered "too unusual " and, as Hinson was expected to return, his paycheck, which was given him when he left, included his wages for the following day.26 Hinson , however, has never, thereafter, worked for Respondent. About a week after Hinson's departure, Respon- dent received a letter from him in which he in- formed Respondent that he was in jail and asked that Respondent send him money so that he could effect his release . Although Respondent did not send Hinson the money he requested, it still ex- pected him to return and at the time considered him still to be an employee notwithstanding his im- prisonment. On the Friday immediately after the visit to Respondent's premises of Van Delft, the Union's organizer, for the purpose of requesting Respon- dent to recognize the Union27 or on Friday of the next week Hinson, for the first time since his depar- ture on March 9, returned and demanded a day's pay which he claimed Respondent owed him. It was explained to Hinson that Respondent owed him nothing, whereupon he left Respondent's premises. Anticipating that Hinson would be back on the following Monday, Thrush, Respondent's president, made an investigation "to decide," as Thrush put it, "whether or not to re-employ him." Thrush learned, during this investigation, that while work- ing for Respondent before his departure on March 9, Hinson "was trying to encourage some of [Respondent's other employees] to play dice at noontime and was causing a little problem with some of the fellows out there." Accordingly, Hin- son was not permitted to resume his employment with Respondent.'" E. Contentions and Concluding Findings Concerning Respondent's Alleged Violation of Section 8(a)(5) of the Act The General Counsel contends that Respondent violated Section 8(a)(5) of the Act by refusing to recognize and bargain with the Union, which, he al- leges , represented a majority of Respondent's em- ployees in a unit appropriate for collective bargain- For such worth as it may have , I note that O'Connor testified that since 1963 no "letterpress people " have been laid off, suspended , or discharged. " O'Connor testified that upon being hired Ehrlich told him that he (Eh- rlich) had been told by someone that he ( O'Connor "was his IEhrlich'sI boss " The hearsay nature of this testimony, however , deprives it of proba- tive value N L R B v Amalgamated Meat Cutters, etc., 202 F . 2d 671, 673 (C.A 9) '" Respondent 's employees receive their wages each Thursday for a period which starts the preceding Monday and ends the following Friday •r It will be recalled that this occurred on Wednesday , April 5. 1X My findings concerning Hinson 's employment with Respondent and its termination are based on Thrush 's testimony Dennis York , who, it will be remembered , was notified of his discharge by Respondent on April 5 testified , as a witness for the General Counsel, that on a date which he couldn 't remember , but which was about 2 or 3 weeks before his own em- ployment was terminated , he saw Hinson in Respondent's office ; that at the time a lady in the office was "handing [Hinson] a check "; and that he "heard some people say [Hinson ] was fired ." In response to a leading question put by the General Counsel, York further testified that Hinson was not working for Respondent at the time. For several reasons, however, I ascribe no weight to this testimony. Considering , first, the time of the event described , York, although unable with certainty to remember its date , placed it about 2 or 3 weeks before April 5 If, rather than 2 or 3 weeks before April 5, it had actually occurred a week earlier , i e , about 4 weeks before April 5, it would have taken place about March 9, the date Hinson left Respondent 's premises to look for his wife and was given his paycheck (G C. Exh 3(b) in evidence ) which, as stipulated , was the last check received by Hinson from Respondent Second , York's testimony as to Hinson's discharge was obviously a repetition of "general gossip," as readily recognized on brief by the General Counsel and, hence , hearsay en- titled to no probative value See fn . 25, supra Finally, York's assertion that at the time in question Hinson was not working for Respondent was elicited on direct examination by a leading question in a critical area and, there- fore, of little worth as proof Liberty Coach Company, Inc , 128 NLRB 160, 162. THRUSH PRESS, INC. ing at the time of its first request for bargaining. Concerning Respondent 's doubt as to the Union's majority , the General Counsel argues that such a claim does not justify Respondent 's refusal to bar- gain with the Union because it is founded on er- roneous legal conclusions as to the status of the people whose inclusion in the unit is disputed. Respondent 's defense to the complaint 's allega- tion that it unlawfully refused to bargain with the Union is that it doubted, in good faith, that the Union represented a majority of the employees in the unit . 2 This doubt was engendered by its conclu- sions, after investigation , as to the position of five people as members of the unit. Whether a person is within or without a collec- tive-bargaining unit is a question of law. Swift and Company, etc., 128 NLRB 347, 350, enfd. 292 F.2d 561 (C.A. 1). This being so, if Respondent based its conclusions as to the unit placement of the disputed persons upon "an erroneous view of the law" in that regard " its good faith [ in doing so] is not available as a defense to a charge of refusal to bar- gain." N.L.R.B. v. Keystone Floors, Inc., etc., 306 F.2d 560, 564 (C.A. 3). In essence, as did the em- ployer in Tom Thumb Stores, Inc., 123 NLRB 833, 835, who refused to bargain with a union claiming that the unit was inappropriate because it included "a class of employees" found to be properly within the unit , Respondent " acted at its peril." Also com- pare The Pembek Oil Corporation, 165 NLRB 367. Accordingly, the decision in this case turns not upon whether Respondent 's refusal to bargain with the Union was based upon its good faith in doubt- ing that the Union represented a majority of the employees in the unit, but upon whether the Union actually represented a majority of those employees. As pointed out earlier the controlling factor in this respect is the unit placement of five people , Roscoe Croom, Dennis York, Martin Sacks, Jospeh O'Con- nor, and Herbert Hinson, whose status is in dispute . 30 Since this will settle the majority issue, the determination as to whether the persons con- cerned are in or out of the unit must be made with reference to time of the Union's initial request for bargaining ,:" which , I have found , was early on the morning of April 5. The General Counsel contends that Croom and York should be included in the unit and Respon- dent that they should be excluded because they were discharged on April 5. Although Respondent, in fact, notified Croom and York on April 5 that their employment would be terminated on April 7, t" There being no contest by Respondent as to the appropriateness of the unit , I conclude that , as alleged in the complaint , the unit " is appropriate for the purposes of collective bargaining within the meaning of Section 9(b) of the Act " M' In this connection , it will be remembered , there are eight employees whose position in the unit is undisputed ii Joy Sill Milk, Inc.. 85 NLRB 1263, 1264-65, enfd in this regard 185 F 2d 732 (C A.D.C ), cert . denied 341 U.S 914, International Union , United Automobile etc. (Preston Products( v. N L R.B., 373 F 2d 671, 66 LRRM 2548, 2552-53 (C A.D C , November 14, 1967) In the latter case it was stated that " the crucial question in a refusal to bargain case is 581 they were not so informed until after the Union's April 5 request for recognition had been made. Furthermore, Croom and York actually continued to work for Respondent through April 7. Ac- cordingly, as the Board did under very similar cir- cumstances in The Hamilton Plastic Molding Com- pany, 135 NLRB 371, 374,32 I find that Croom and York were in the unit when the Union first asked to be recognized. Sacks was employed by Respondent until Oc- tober 1, 1965. It was stipulated that "since that date, he has been in the armed forces and has not worked for [Respondent]." For this reason, the General Counsel argues , on brief, "Sacks should not be counted in determining the Union's majority status ." Respondent's position seems to be that because Sacks was promised reemployment upon completion of his military service he should be counted. Respondent's undertaking to Sacks, how- ever, avails it nothing, for even without it Sacks would have retained his status as an employee of Respondent while a soldier. Supersweet Feed Company, Incorporated, 62 NLRB 53, 54. Not- withstanding this, it is the Board's "established practice not to count employees on military leave as part of the unit when computing the Union's majority." Aero Corporation, 149 NLRB 1283, 1291, enfd. 363 F.2d. 702 (C.A.D.C.). This being so, Sacks must be considered as not being in the unit. Insofar as O'Connor's unit placement is con- cerned, the General Counsel vigorously maintains that he is a supervisor" and should, therefore, be excluded from the unit. With equal stoutness Respondent urges a contrary view. The bases for the General Counsel's contention are essentially that O'Connor's wages are substantially higher than other persons employed by Respondent; that he as- signs work to, and directs the work of, employees; and that he had interviewed, and effectively recom- mended the hiring of, applicants for employment. As will be seen, however, I consider the General Counsel's position as being not well taken. As I have found, O'Connor has a wealth of technical experience and has long been in Respon- dent's employ. He spends all of his time on produc- tion work, during the course of which he operates Respondent's largest letterpress. The wages paid by Respondent to its pressmen, including O'Connor, are, as is the practice in Respondent's industry, based on the size of the press operated. In line with this, O'Connor does, in- whether the union had the support of a majority of the employees in an ap- propriate bargaining unit at the time the request to bargain was made Modified in other respects 312 F.2d 723 (C.A 6) As defined in Section 2(1 1) of the Act, a supervisor is any individual having authority , in the interest of the employer. to hire, transfer, suspend , lay off, recall, promote, discharge , assign, remand, or discipline other employees , or responsibly to direct them, or to them or to adjust their grievances , or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment 582 DECISIONS OF NATIONAL LABOR RELATIONS BOARD deed, receive substantially higher wages than the other pressmen working for Respondent. This, how- ever, is because they operate presses smaller than O'Connor's. Accordingly, I do not consider O'Con- nor's higher wage rate in the circumstances as being indicative of supervisory status. Cf. Corey Brothers, Inc., 162 NLRB 1253. Respecting O'Connor's function in the area of as- signing work to, and directing the work of, em- ployees, I have found that on those rare occasions when the job ticket describing the matter to be printed does not contain instructions as to the press to be used,3a the stoneman or the other pressmen will seek instructions in this regard from O'Connor. I have also found that the two other pressmen in Respondent's employ from time to time seek advice from O'Connor as to the work available for their presses and the order in which such work should be done. They did this not because they were required to, or because they could not make such a deter- mination themselves, but because, in effect, they preferred to have O'Connor do their thinking for them. Although O'Connor's rarely exercised function of determining the press to be used when such infor- mation is not specified on a job ticket may be of a supervisory character, its performance does not, in my opinion, establish that O'Connor is a supervisor. The rule expressed in N.L.R.B. v. Beaver Meadow Creamery, Inc., 215 F.2d 247, 251 (C.A. 3), relied on by the General Counsel in this regard, "that Sec- tion 2(1 1) must be read disjunctively, that the pos- session of any one of the Section 2(11 ) powers will make one a supervisor" must be reasonably ap- plied. The "performance of isolated, infrequent du- ties of a supervisory nature does not transform a rank and file employee into a supervisor." Plastic Workers Union, etc. v. N.L.R.B., 369 F.2d 226, 230 (C.A. 7). Considering the rule in this light , I cannot find that O'Connor is a supervisor because on in- frequent occasions he determines on what press a particular job should be printed. Nor does the advice O'Connor gives to the other pressmen concerning the work available and the order in which it should be done place him in a dif- ferent position . Assuming that the pressmen con- cerned were obliged to seek such directions from O'Connor, which has not been established , his giv- ing them does not endow O'Connor with superviso- ry status. This , because in the context in which the instructions in question are given by O'Connor they involve in the words of Section 2(11 ) of the Act "the exercise of ... authority ... of a merely rou- tine ... nature ...." See, in this connection , Preci- 'A In this connection, I have found that 90 to 99 percent of the job tickets do contain this information is I have found , regarding this, that after speaking to the first Stoneman, O'Connor told Conover " that as far as the could] see from talking to (the stoneman he) would fit our needs " A similar "recommendation" was made by O'Connor with respect to the second Stoneman hired by Respon. dent sion Fabricators v. N.L.R.B., 204 F.2d 567, 568-569 (C.A. 2). Coming now to the final factor claimed by the General Counsel to establish that O'Connor is a su- pervisor; namely, his interviews, and recommenda- tions concerning the hiring, of two stonemen. It will be remembered, in this connection, that when the stonemen applied for employment they were first interviewed by Conover, Respondent's production manager. Conover then sent them for further inter- view to O'Connor following which he asked O'Con- nor for his opinion as to their suitability.35 Conover's solicitation of O'Connor's views as to the qualifications of the two stonemen seems to me to have been nothing more than the type of request any production manager might make of any em- ployee or other person possessing O'Connor's ex- perience and technical knowledge. In my opinion it does not, either alone or in conjunction with any other factor insofar as this phase of the case is con- cerned, place O'Connor within the statutory defini- tion of supervisor, even if, as here, his opinion that the stonemen in question would "fit [Respondent's] needs" resulted in their being hired. Cf. Edinburg Manufacturing Company, 164 NLRB 121. Furthermore, as is disclosed by the record, only twice in 14 years has O'Connor recommended that employees be hired. Even if these recommenda- tions were of the type encompassed by Section 2(11 ) of the Act, they would not in view of their isolation, as Plastic Workers Union 36 teaches, "transform [O'Connor] into a supervisor." Accordingly, on the basis of the entire record as it relates to O'Connor, I find that he is a rank-and- file employee and not a supervisor. The last person whose unit placement is disputed is Herbert Hinson. The General Counsel urges that he be excluded. In support of his position the General Counsel argues, on brief, that Hinson, who actually performed no services for Respondent since March 9, "had no reasonable expectancy of future employment with Respondent after March 10."a7 Briefly reviewing the facts with respect to Hin- son, I have found that on Thursday, March 9, Hin- son, while employed by Respondent as a mes- senger , informed Respondent that he was leaving to look for his wife. As Respondent expected Hinson to return, and March 9 being payday, the paycheck given to him on his departure included his wages for the following day. Respondent next heard from Hinson about a week later when it received a letter from him in- forming Respondent that he was in jail. Several ' Plastic Workers Union etc v N L R B , 369 F 2d 226, 230 (C A 7) 31 The General Counsel's first position concerning Hinson , i e , that he was discharged prior to April 5, the date on which the Union first requested recognition , is pretermitted , as I have found that his discharge did not occur until after that date THRUSH PRESS, INC. 583 days after April 5, the date of the Union's initial request for recognition, Hinson returned to Respondent's premises and demanded a day's pay which he claimed Respondent owed him. Upon Respondent 's explanation to Hinson that it owed him no money , Hinson departed. Anticipating that Hinson would be back, Respon- dent instituted an investigation to determine whether it should allow Hinson to work. Discover- ing, during its course, that before his departure on March 9 Hinson had encouraged other employees to gamble , Hinson was not permitted to resume his employment with Respondent. The General Counsel recognizes the rule that employees in a nonwork status on the date of a union 's recognition request will be considered as being members of the unit involved if they "had a reasonable expectancy of further employment with the employer in the foreseeable future." Scobell Chemical Company, Inc., 121 NLRB 1130, 1131, enfd. 267 F.2d 922 (C.A. 2). As noted, however, he argues that Hinson should not be included in the unit because on April 5 , the date on which the Union initially asked to be recognized , there was no such "expectancy" insofar as Hinson was con- cerned. The facts do not support this argument. It is clear that at the time of Hinson 's departure on March 9 he was expected to return to work. Nothing appears in the record to show that Respondent had changed its position in this regard at any time prior to the Union's initial recognition request on April 5. Respondent 's decision not to permit Hinson to resume his work was made after that and following an investigation prompted, seemingly , by Hinson's demand, also made after April 5, for a day's pay which Respondent felt was not due him. As Hinson "had a reasonable expectancy of further employment" with Respondent on the date of the Union's first request for recognition, he will be considered as having been in the unit at that time. In sum , with respect to the persons whose unit placement is in issue , I have found that on the criti- cal date Sacks was not in the unit and that Croom, York, O'Connor, and Hinson were. Adding the latter 4 employees to the 8 as to whom there is no dispute, the total unit complement was 12. At the time it requested recognition on April 5, the Union had the support of seven employees in the unit.31 It was, accordingly, the majority representative and, in the light of the principles set forth at the outset of this discussion, should have been recognized. I conclude, therefore, that by refusing to recog- nize the Union as the collective-bargaining agent of its employees in the unit Respondent violated Sec- tion 8(a)(5) and (1) of the Act. In arriving at this conclusion I have taken into account the statement made on April 10 by Van Delft, the Union's or- ganizer, to Borkowski, who was then Respondent's representative, "that as a condition of bargaining, the company would have to reinstate [Croom and York]," who were earlier discharged under circum- stances not alleged to be unfair labor practices. As- suming the condition thus laid down by Van Delft to have been illegal under the Act it would not have justified Respondent's refusal to recognize the Union. Illegal bargaining demands are matters "to be resolved in the bargaining process, not an excuse for refusing to bargain at all." N.L.R.B. v. Sunrise Lumber & Trim Corp., 241 F.2d 620, 624-625 (C.A. 2), cert. denied 355 U.S. 818. IV. THE EFFECT OF THE UNFAIR LABOR PRACTICES UPON COMMERCE Respondent's activities set forth in section III, above, occurring in connection with its operations set forth in section I, above, have a close, intimate, and substantial relation to trade, traffic, and com- merce among the several States, and tend to lead to labor disputes burdening and obstructing com- merce and the free flow of commerce. V. THE REMEDY Having found that Respondent engaged in unfair labor practices within the meaning of the Act, my Recommended Order will direct Respondent to cease and desist therefrom and to take the affirma- tive action normally required in such cases to effec- tuate the policies of the Act. Because of the nature of the unfair labor practices engaged in by Respon- dent, broad cease-and-desist provisions will be in- cluded in my Recommended Order. Upon the basis of the foregoing findings of fact and upon the entire record in this case , I make the following: CONCLUSIONS OF LAW 1. Respondent is an employer within the mean- ing of Section 2(2) of the Act and is engaged in commerce within the meaning of Section 2(6) of the Act. 2. The Union is a labor organization within the meaning of Section 2(5) of the Act. 3. By coercively interrogating employees con- cerning their relationship to the Union and by promising employees benefits to induce them to forsake the Union, Respondent has engaged, and is engaging , in unfair labor practices within the mean- ing of Section 8(a)(1) of the Act. 4. All full-time and regular part-time production employees of Respondent, including all letterpress employees, but excluding offsetpress employees, of- fice clerical employees, sales employees, guards, 3' For the names of the employees who prior to the Union 's demand had signed authorization cards , see fn. 17. 584 DECISIONS OF NATIONAL watchmen, and supervisors as defined in the Act, constitute a unit appropriate for the purposes of collective bargaining within the meaning of Section 9(b) of the Act. 5. At all times material herein the Union has represented a majority of the employees in the unit set forth in Conclusion of Law 4, above. 6. By failing and refusing to recognize and bar- gain with the Union as the collective-bargaining representative of the employees in the unit set forth in Conclusion of Law 4, above, Respondent has en- gaged , and is engaging , in unfair labor practices within the meaning of Section 8(a)(5) and (1) of the Act. 7. The aforesaid unfair labor practices affect commerce within the meaning of Section 2(6) and (7) of the Act. Upon the foregoing findings of fact, conclusions of law, and upon the entire record in this case, I hereby issue the following: RECOMMENDED ORDER Thrush Press , Inc., its officers , agents , sucessors, and assigns , shall: 1. Cease and desist from: (a) Coercively interrogating employees concern- ing their or other employees ' relationship toward, attitudes concerning, membership in, or activities on behalf of, District 65, Retail, Wholesale and De- partment Store Union , AFL-CIO, or any other labor organization. (b) Promising benefits to employees to dissuade them from supporting, engaging in activities on be- half of, or to induce them to forsake or renounce, District 65, Retail , Wholesale and Department Store Union , AFL-CIO, or any other labor or- ganization. (c) Failing or refusing to recognize, or bargain collectively respecting rates of pay, wages , hours, or other terms or conditions of employment with District 65, Retail , Wholesale and Department Store Union , AFL-CIO, as the exclusive bargaining representative of its employees in the following ap- propriate unit: All full-time and regular part -time production employees, including all letterpress employees, but excluding offsetpress employees , sales employees, guards, watchmen , and supervisors as defined in the National Labor Relations Act, as amended. (d) In any other manner interfering with, restraining , or coercing employees in the exercise of their right to self-organization , to form , join, or assist labor organizations , to bargain collectively through representatives of their own choosing, or to engage in other concerted activities for the purpose of collective bargaining or other mutual aid or pro- tection as guaranteed in Section 7 of the National Labor Relations Act, as amended , or to refrain from any or all such activities , except to the extent that such right may be affected by an agreement requiring membership in a labor organization as a LABOR RELATIONS BOARD condition of employment in conformity with Sec- tion 8(a)(3) of said Act. 2. Take the following affirmative action which, it is found, will effectuate the policies of the National Labor Relations Act, as amended: (a) Upon request , recognize and bargain with District 65, Retail, Wholesale and Department Store Union , AFL-CIO, as the exclusive represen- tative of all employees in the aforesaid appropriate unit with respect to rates of pay, wages , hours, or other terms or conditions of employment , and, if an understanding is reached , embody such understand- ing in a signed agreement. (b) Post at its premises copies of the attached notice marked " Appendix ."39 Copies of said notice, on forms provided by the Regional or for Region 2 of the National Labor Relations Board , after being duly signed by an authorized representative of Respondent , shall be posted by Respondent im- mediately upon receipt thereof , and be maintained by it for 60 consecutive days thereafter in con- spicuous places , including all places where notices to employees are customarily posted . Reasonable steps shall be taken by Respondent to insure that said notices are not altered, defaced , or covered by any other material. (c) Notify said Regional Director in writing, within 20 days from receipt of this Decision, what steps Respondent has taken to comply herewith.40 `10 In the event that this Recommended Order is adopted by the Board, the words "a Decision and Order " shall be substituted for the words "the Recommended Order of a Trial Examiner" in the notice In the further event that the Board's Order is enforced by a decree of a United States Court of Appeals, the words "a Decree of the United States Court of Ap- peals Enforcing an Order" shall be substituted for the words "a Decision and Order" 10 In the event that this Recommended Order is adopted by the Board, this provision shall be modified to read "Notify the Regional Director for Region 2 , in writing , within 10 days from the date of this Order, what steps Respondent has taken to comply herewith " APPENDIX NOTICE TO ALL EMPLOYEES PURSUANT TO THE RECOMMENDED ORDER OF A TRIAL EXAMINER OF THE NATIONAL LABOR RELATIONS BOARD. After a trial in which both sides had the opportu- nity to present their evidence it has been found that we violated the law by committing unfair labor practices and we have been ordered to post this notice and to keep the promises that we make in this notice. WE WILL NOT question you in any way about District 65, Retail, Wholesale and Department Store Union, or any other union. WE WILL NOT promise, or give, pay increases or any other benefits to influence you against, or to keep you from, joining, signing a card for, supporting , or helping in any way, District 65, Retail , Wholesale and Department Store Union, AFL-CIO, or any other union. THRUSH PRESS, INC. 585 WE WILL NOT promise , or give , pay increases or any other benefits to induce , persuade, or convince you to reject , renounce , or resign from , District 65, Retail , Wholesale and De- partment Store Union , AFL-CIO, or any other union. WE WILL NOT in any other way interfere with , restrain , or coerce you in the exercise of any rights guaranteed to you by the National Labor Relations Act. In this connection, WE WILL respect your rights to self-organization, to form , or join , or assist any union , to bargain collectively through any union or representa- tive of your choice as to wages, hours of work, or any other term or condition of employment. You also have the right , which WE WILL also respect , to refrain from doing so. WE WILL , upon request , recognize and bar- gain collectively with District 65, Retail, Wholesale and Department Store Union, AFL-CIO, as the exclusive representative of our employees , in a group which has been found to be proper , as to rates of pay , wages, working hours, and other terms and conditions of employment . If we come to an agreement with the Union about these things we will put that agreement in writing and sign it . The par- ticular group found to be proper for this pur- pose is: All persons working for us who do produc- tion work , including letterpress em- ployees, but not offsetpress employees, sales employees , guards , watchmen, or su- pervisors. All our employees are free to become or remain, or to refrain from becoming or remaining , members of District 65, Retail , Wholesale and Department Store Union , AFL-CIO, or any other union. THRUSH PRESS, INC. (Employer) Dated By (Representative ) (Title) This notice must remain posted for 60 consecu- tive days from the date of posting and must not be altered, defaced, or covered by any other material. If employees have any question concerning this notice or compliance with its provisions, they may communicate directly with the Board's Regional Office, 5th Floor, Squibb Building, 745 Fifth Avenue, New York, New York 10022, Telephone 751-5500. Copy with citationCopy as parenthetical citation