Spencer T.,1 Complainant,v.Elaine L. Chao, Secretary, Department of Transportation (Federal Aviation Administration), Agency.Download PDFEqual Employment Opportunity CommissionAug 2, 20190120180241 (E.E.O.C. Aug. 2, 2019) Copy Citation U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION Office of Federal Operations P.O. Box 77960 Washington, DC 20013 Spencer T.,1 Complainant, v. Elaine L. Chao, Secretary, Department of Transportation (Federal Aviation Administration), Agency. Appeal No. 0120180241 Agency No. 2016-26774-FAA-03 DECISION On October 20, 2017, Complainant, through counsel, filed a timely appeal with the Equal Employment Opportunity Commission (EEOC or Commission), pursuant to 29 C.F.R. § 1614.403(a), from the Agency’s September 26, 2017 decision concerning his equal employment opportunity (EEO) complaint alleging employment discrimination in violation of the Age Discrimination in Employment Act of 1967 (ADEA), as amended, 29 U.S.C. § 621 et seq. For the reasons which follow, the Commission AFFIRMS the Agency’s decision. ISSUE PRESENTED Whether Complainant showed by a preponderance of the evidence that he was subjected to an unlawfully hostile work environment and that he was not selected for a position for discriminatory reasons? BACKGROUND At the time giving rise to this complaint, Complainant worked for the Agency’s Federal Aviation Administration (FAA) as a Civil Engineer (also referred to as a Program Analyst) at Jackson Evers International Airport in Jackson, Mississippi. 1 This case has been randomly assigned a pseudonym which will replace Complainant’s name when the decision is published to non-parties and the Commission’s website. 0120180241 2 On May 11, 2016, Complainant filed a discrimination complaint alleging that the Agency discriminated against him on the bases of age (56) and reprisal for prior protected EEO activity when: A. The Agency subjected Complainant to a hostile work environment when the following incidents occurred: 1. In 2008, his second level supervisor questioned the age of people Complainant dated, showed hostility toward him by making condescending remarks about his daughter in 2010 and insisted that he not use crutches in the office after his surgery in 2011. 2. On May 7, 2014, his first level supervisor told him that he used the wrong code for his Consolidated Automated System for Time and Labor Entry (CASTLE). When Complainant explained that he had trouble reading the small font, his supervisor laughingly said, “We’re all old now.” 3. On October 29, 2014, a coworker told Complainant that he was going to get a reputation for filing discrimination complaints. 4. On January 15, 2015, his flash drive containing his EEO case file was taken. 5. On May 7, 2014 and April 20, 2015, his first and second level supervisors made jokes directly related to his discrimination complaints. 6. On December 14, 2015, his first level supervisor increased his workload when he was fully aware that Complainant was working on four discrimination cases. 7. His first level supervisor forced him to attend a work-related meeting on his telework day. B. On March 8, 2016, he learned that he was not selected for the position of Lead Civil Engineer announced under Vacancy Announcement # ASO-ARP-16-B025-44470. Between August 15 and January 2017, the Agency conducted an investigation. It issued its Report of Investigation (ROI) on February 7, 2017 which was received by Complainant on February 9, 2017. When the Agency provided Complainant with a copy of the report of investigation, the Agency also provided Complainant with notice of his right to request a hearing before an Equal Employment Opportunity Commission Administrative Judge or to request an Agency decision. Complainant requested an Agency decision. The Agency issued its decision pursuant to 29 C.F.R. § 1614.110(b). Therein, the Agency concluded that Complainant failed to prove that the Agency subjected him to discrimination as alleged. CONTENTIONS ON APPEAL Complainant contends that the Investigator assigned to the complaint was biased and not objective; failed to conduct a complete investigation of 45 incidents of alleged harassment; failed to interview witnesses; and produced only summaries of affidavits to Complainant. 0120180241 3 Complainant also challenges the framing of his non-selection claim and maintains that each of the incidents identified in the Agency’s decision, and which he addresses, establish that the Agency discriminated against him. He also identified new harassment claims that he alleged that he provided to the Investigator that were not considered. The Agency urges that its decision finding no discrimination be affirmed. The Agency asserts that it properly found that Complainant failed to prove that he was subjected to an unlawfully hostile work environment, noting that the incidents of which Complainant complained were not severe or pervasive; and that he was not selected because he was not ranked highly in the interview process. The Agency also contends that claims being raised for the first time on appeal should not be considered.2 ANALYSIS AND FINDINGS Standard of Review This is an appeal from a decision issued without a hearing, pursuant to 29 C.F.R. § 1614.110(b), the Agency's decision is subject to de novo review by the Commission. 29 C.F.R. § 1614.405(a). See Equal Employment Opportunity Management Directive for 29 C.F.R. Part 1614, at Chapter 9, § VI.A. (Aug. 5, 2015) (explaining that the de novo standard of review “requires that the Commission examine the record without regard to the factual and legal determinations of the previous decision maker,” and that EEOC “review the documents, statements, and testimony of record, including any timely and relevant submissions of the parties, and . . . issue its decision based on the Commission’s own assessment of the record and its interpretation of the law”). Applicable Law 1. Disparate Treatment In the absence of direct evidence of discrimination, a discrimination claim is analyzed under the three-part analysis first enunciated in McDonnell Douglas Corporation v. Green, 411 U.S. 792 (1973). For a complainant to prevail, he must first establish a prima facie case of discrimination by presenting facts that, if unexplained, reasonably give rise to an inference of discrimination, i.e., that a prohibited consideration was a factor in the adverse employment action. See McDonnell Douglas, 411 U.S. at 802; Furnco Construction Corp. v. Waters, 438 U.S. 567 (1978). The burden then shifts to the agency to articulate a legitimate, nondiscriminatory reason for its actions. See Texas Department of Community Affairs v. Burdine, 450 U.S. 248, 253 (1981). Once the agency has met its burden, the complainant bears the ultimate responsibility to persuade the fact finder by a preponderance of the evidence that the agency acted on the basis of a prohibited reason. See St. Mary's Honor Center v. Hicks, 509 U.S. 502 (1993). 2 Complainant replied to the Agency’s brief which the Agency opposed. Our regulations do not provide for Complainant to make this submission. Moreover, we exercise our discretion not to do so. 0120180241 4 This established order of analysis in discrimination cases, in which the first step normally consists of determining the existence of a prima facie case, need not be followed in all cases. Where the agency has articulated a legitimate, nondiscriminatory reason for its actions, the factual inquiry can proceed directly to the third step of the McDonnell Douglas analysis to the ultimate issue of whether complainant has shown by a preponderance of the evidence that the agency's actions were motivated by discrimination. See U.S. Postal Service Board of Governors v. Aikens, 460 U.S. 711, 713-714 (1983). 2. Hostile Work Environment Complainant also alleged that he was subjected an unlawfully hostile work environment. A harassment claim is examined under the standards set forth in Harris v. Forklift Systems, Inc., 510 U.S. 17, 21 (1993). See also Enforcement Guidance on Harris v. Forklift Systems. Inc., EEOC Notice No. 915.002 (Mar. 8, 1994). To establish this claim, a complainant must show that: (1) he belongs to a statutorily protected class; (2) he was subjected to harassment in the form of unwelcome verbal or physical conduct involving the protected class; (3) the harassment complained of was based on his statutorily protected class; (4) the harassment affected a term or condition of employment and/or had the purpose or effect of unreasonably interfering with the work environment and/or creating an intimidating, hostile, or offensive work environment; and (5) there is a basis for imputing liability. A hostile work environment exists when the workplace is permeated with discriminatory intimidation, ridicule, and insult that is sufficiently severe or pervasive to alter the condition of the complainant's employment. See Harris, supra; see also Oncale v. Sundowner Offshore Svcs., Inc., 523 U.S. 75, 78 (1998). The Court in Harris explained that an “objectively hostile or abusive work environment [is created when] a reasonable person would find [it] hostile or abusive” and the complainant subjectively perceives it as such. Harris, 510 U.S. at 21-22. Whether the harassment is sufficiently severe to trigger a violation must be determined by looking at all the circumstances, including “the frequency of the discriminatory conduct; its severity; whether it is physically threatening or humiliating, or a mere offensive utterance; and whether it unreasonably interferes with an employee's work performance.” Id. at 23. 3. Reprisal Complainant has also alleged that he was subjected to reprisal and has identified incidents that allegedly occurred as evidence of prohibited actions. In accordance with the burdens set forth in McDonnell Douglas, and Coffman v. Dep't of Veteran Affairs, EEOC Request No. 05960473 (Nov. 20, 1997), a complainant may establish a prima facie case of reprisal by showing that: (1) he engaged in a protected activity; (2) the agency was aware of the protected activity; (3) subsequently, he was subjected to adverse treatment by the agency; and (4) a nexus exists between the protected activity and the adverse treatment. Whitmire v. Dep't of the Air Force, EEOC Appeal No. 01A00340 (Sept. 25, 2000). 0120180241 5 The Commission has stated that adverse actions need not qualify as “ultimate employment actions” or materially affect the terms and conditions of employment to constitute retaliation. Lindsey v. U.S. Postal Serv., EEOC Request No. 05980410 (Nov. 4, 1999) (citing EEOC Compliance Manual, No. 915.003 (May 20, 1998)). Instead, the statutory retaliation clauses prohibit any adverse treatment that is based upon a retaliatory motive and is reasonably likely to deter the charging party or others from engaging in protected activity. Id. We also note that when a supervisor's behavior has a potentially chilling effect on the use of the EEO complaint process – the ultimate tool that employees have to enforce equal employment opportunity – the behavior is a per se violation. See Vincent v. U.S. Postal Serv., EEOC Appeal No. 0120072908 (Aug. 3, 2009) (per se violation found where supervisor mentioned EEO complaints had been filed and said, “What goes around, comes around”); Woolf v. Dep't of Energy, EEOC Appeal No. 0120033727 (June 4, 2009) (per se violation found when a labor management specialist told the complainant, “as a friend,” that her EEO claim would polarize the office); Bensing v. Dep't of the Navy, EEOC Appeal No. 01970742 (Oct. 3, 2000) (per se violation found where supervisor conceded that he had objected to complainant's contacts with EEO office and union representative). Analysis a. Adequacy of the Investigation Complainant has challenged the adequacy of the investigation and questioned the impartiality of the Investigator. Investigations of discrimination complaints are governed by 29 C.F.R. § 1614.108 and the instructions contained in the Commission's Management Directive for 29 C.F.R. Part 1614 (Aug. 5, 2015) (MD-110). See MD-110, Chap. 6 (“Development of Impartial and Appropriate Factual Records”). An adequate agency investigation is one that is developed impartially and contains an appropriate factual record. 29 C.F.R. § 1614.108(b). “An appropriate factual record is one that allows a reasonable fact finder to draw conclusions as to whether discrimination occurred.” 29 C.F.R. § 1614.108(b); MD-110, Chap. 6, § § I, IV.B., IV.C. An investigator must be unbiased, objective and thorough. Id. at § V.C. The investigator must obtain all relevant evidence from all sources regardless of how it may affect the outcome. Id. at § V.D. Having considered all of Complainant’s arguments, we find that the Investigator conducted a thorough and impartial investigation, having identified and obtained relevant evidence, regardless of how it may have affected the outcome. Id. The Investigator did not interview the subject matter expert who rated the 13 candidates based on their application packets and criteria provided to him. The absence of his affidavit, under the circumstances of this case, is not fatal. Here, the record does contain a copy of the application packet review results and the scores that the subject matter expert gave to the 13 candidates on each criterion and, also, the record also contains the scoring of the interview panel. Accordingly, the fact finder can make appropriate conclusions regarding the non-selection claim. 0120180241 6 The Commission notes that although an investigator is required to exhaust those sources of information likely to support the positions of a complainant and the agency, this requirement does not compel the investigator to engage in “irrelevant and superfluous” inquiry. See Dominique N. v. Dep’t of Veterans Aff., EEOC Appeal No. 0120171544 (Sept. 20, 2017); Rusacki v. U.S. Postal Serv., EEOC Request No. 05880892 (Feb. 14, 1990) (evidence lacking relevance and unnecessarily cumulative disallowed by AJ). Further, Complainant has made no proffer of the testimony that witnesses he may have wanted to be interviewed would provide in support of his claims; nor has he shown how the lack of their testimony was relevant and affected the outcome of this complaint. Of note is that Complainant requested an Agency decision and did not request a hearing. The hearing is part of the investigative process. Part of the AJ’s function is to oversee the development of the record. 29 C.F.R. § 1614.109(a); MD-110 Chap. 7, § I. b. Claim A – Hostile work environment Upon review, the Commission finds that Complainant failed to establish either that some of the hostile incidents even occurred; or that the alleged discriminating officials were aware of the incidents; or that the incidents occurred as a result of Complainant’s membership in protected groups. In addition, regarding some of the incidents, including Complainant’s non-selection, the Agency has articulated legitimate, nondiscriminatory reasons for its actions. Complainant has asserted that his complaint consisted of numerous incidents not specifically identified in Claim A. We have reviewed the record in its entirety. We recognize that a hostile work environment is comprised of a series of separate acts that collectively constitute one unlawful employment practice. National Railroad Passenger Corporation v. Morgan, 536 U.S. 101, 117 (2002). Such a claim is based on the cumulative effect of individual actions or treatment, some of which may not be individually actionable. Id. at 115; Zachary V. v. U.S. Postal Serv., EEOC Appeal No. 0120151238 (May 2, 2017). However, making a finding of unlawful harassment depends on more than the sheer number of incidents of alleged harassment. Lamar D. v. Dep’t of Transportation, EEOC Appeal No. 0120180677 (Jan. 26, 2018). Ultimately it is Complainant’s burden to show by a preponderance of the evidence that discriminatory animus motivated the Agency. Complainant has failed to carry this burden. Regarding A1, the incidents date back several years having allegedly occurred in 2008, 2010 and 2011. Complainant has not shown how remarks allegedly made by S2, his second level supervisor, about Complainant’s daughter in 2010 and his use of crutches in the office after his surgery in 2011 were attributable to prohibited discrimination. S2 was the Jackson Airports District Office Manager. S2 was not aware of Complainant’s prior protected activity until summer of 2013 when Complainant told him that he had filed a discrimination complaint. He stated that he had known Complainant for over 20 years both as a supervisor and a co-worker and the two have discussed their families and children as the families and children have grown. 0120180241 7 Regarding the use of crutches mentioned in claim A1, S2 stated that several staffers had surgeries and have used crutches, including himself. He noted that Complainant’s surgery occurred years ago. He offered Complainant the use of his crutches, but Complainant did not need them because he decided to use a knee scooter. S2 also stated that he vaguely remembered discussing the age of persons whom Complainant was dating following his divorce 10 years prior and any comments that he made were intended to help a friend through a difficult life event. S2 explained also that Complainant’s daughter had an accident in 2010 which he and others in the office discussed with Complainant. He stated that they discussed options for him to recover damages including hiring an attorney or filing insurance claims. He denied that he questioned Complainant’s leave requests after his daughter had an accident. Any questions would have concerned identifying the type of leave to be charged. Concerning A2, Complainant’s first level supervisor was S1. S1 became his supervisor in April 2014 when he became the Assistant Manager. S1’s first level supervisor was S2. S1 did not recall the CASTLE incident (claim A2) in May 2014 or making age-based derogatory remarks, which Complainant alleged had occurred two years previously. S1 also stated that if he did say what Complainant is asserting he did with regard to the age comment, that they were all old now, and he would not have used it derisively. He explained that Complainant never mentioned anything to him about the alleged statement. In addition, Complainant’s rebuttal affidavit reveals that he and S1, by his own admission, often shared life events as co-workers and friends. Complainant stated that the two had a “genuine friendly” working relationship. Concerning A3, the co-worker denied making any statement to Complainant that he would get a reputation for filing discrimination complaints. He told the Investigator that Complainant’s claim was fabricated. Claim A4 is the allegation that Complainant’s flash drive containing his discrimination complaint file was taken. Other than his assertion that this incident occurred, there is no evidence in the record that the incident in fact occurred. Also, there is no evidence, only Complainant’s suspicion, that S2 was the person who took it. Regarding A5, Complainant alleged that S1 and S2 made jokes related to his discrimination complaints. S2 denied that either he or S1 made any jokes about Complainant’s discrimination complaints. In his rebuttal affidavit, the Commission notes that Complainant stated S1 “always seemed to be sympathetic” when he discussed discrimination with him. Regarding claim A6, a claim that S1 increased his workload, S1 stated that there were two vacancies, so the work load was distributed to other Program Managers including Complainant. He also stated that the distribution was done as evenly as possible. Complainant has not shown that the Agency’s reason was not the real reason for its action. Not only Complainant but other employees were affected because the office was understaffed. 0120180241 8 In claim A7, Complainant alleged he was forced to report to work on his telework day in an attempt to prevent him from preparing his discrimination complaint. As explanation, S1 stated that the meeting in question was about the most important meeting held each year where they met with the state agencies to formulate and finalize the state program. Meeting dates and times were established weeks ahead and Complainant was aware of the process which was known to all Program Managers. The Commission finds that the Agency has articulated a legitimate, nondiscriminatory reason for its action and Complainant has not shown that the Agency’s reason was false. 3 Regarding the foregoing claims and a review of the record as a whole, we find no evidence that the Agency subjected Complainant to a hostile work environment. The Commission notes that there is no probative evidence that Complainant communicated to his supervisors that the remarks were unwelcome. Further, the alleged age remarks, even if they occurred, do not establish discriminatory animus. Neither do the statements, on their face, demonstrate an ageist bias. We have long held that the discrimination statutes are not civility codes. The statements allegedly made and the alleged conduct were not severe or pervasive that would reasonably constitute workplace harassment; nor do we find persuasive evidence that age or reprisal played any role. c. Claim B – Non-selection Regarding his non-selection, the Commission finds neither age nor reprisal discrimination. The selectee was the same age as Complainant. Therefore, no age discrimination exists. Complainant has participated in prior protected activity. However, the Agency articulated legitimate, nondiscriminatory reasons for its actions for which Complainant has shown no pretext. Rankings were provided by an interview panel and a subject matter expert who reviewed the application packets. The selectee was chosen because the interview panel and the subject matter expert who reviewed the application packets both ranked him #1. The selectee scored 89 and Complainant scored 71 in the interview process. Complainant ranked 6 of the 13 qualified candidates on his interview. He ranked 11 of 13 on his application review. S1 was the selecting official. The record reveals that a three-member panel interviewed 13 candidates who were deemed qualified for the position. Each candidate was asked the same 10 questions and the panel had to rate each candidate on a scale of 1 to 10 on the candidate’s responses. All candidates interviewed were asked the same questions. The individual scoring of the 13 candidates by each panelist is contained in the record. 3 EEOC Regulation 29 C.F. R. 1614.605(b) provides that a complainant shall be given a reasonable amount of official time, if otherwise on duty, to prepare a complaint and to respond to agency and EEOC requests for information. An allegation pertaining to the denial of official time states a separately processable claim alleging a violation of the Commission's regulations, without requiring a determination of whether the action was motivated by discrimination. See Edwards v. U.S. Postal Serv., EEOC Request No. 05960179 (Dec. 23, 1996). The focus is not on the motivation, but, rather, on the justification of why the complainant was denied a reasonable amount of official time. The record does not establish that Complainant made a request for official time. 0120180241 9 The 13 candidates were to be assessed on communication skills, knowledge of the FAA’s Airports Division programs, processes, standards and engineering knowledge. The candidates were also assessed on an additional selective factor of knowledge of airport design, construction standards, and methods. The subject matter expert, who was chosen from outside the Jackson Airports District Office, also reviewed the application packets and scored the candidates on nine criteria on a 100-point scale. He, as did the interview panel, ranked the selectee first. He was to evaluate each candidate’s knowledge, skills and abilities (KSA) plus a knowledge of airport design, construction standards and methods. Complainant received a total score of 310, out of a total score of 900, or a rank of 11. The selectee received a total score of 550 out of a score of 900, or a rank of 1. The rankings were forwarded to S1 who was the selecting official. After reviewing the interview ratings for each of the 13 candidates and their application packets, S1 chose the selectee. The selectee ranked first in both ratings. Additionally, the record discloses that the selectee was chosen because he performed better in communicating his knowledge and skills pertaining to the position. Complainant’s application was not well put together. Although his knowledge of Agency processes and programs were comparable to the selectee, the selectee had a broader experience in engineering. Complainant also did not answer some KSAs and rambled and went off topic on some questions. Based on the foregoing, we conclude that the Agency articulated a legitimate, nondiscriminatory reason for not selecting Complainant and Complainant has failed to show pretext. Pretext can be shown in a selection case if the complainant’s qualifications are plainly superior to those of the selectee. See Bauer v. Bailar, 647 F.2d 1037, 1048 (10th Cir. 1981); Wasser v. Dep't of Labor, EEOC Request No. 05940058 (Nov. 2, 1995). Complainant has failed to make this showing. Mere years of service or length of experience does not necessarily make a candidate more qualified. Absent prohibited animus, the Commission will not substitute its judgment or second guess an Agency’s personnel decisions. See Shapiro v. Soc. Sec. Admn., EEOC Request No. 05960403 (Dec. 6, 1996). Complainant may disagree with the design of the selection process, but Complainant’s mere disagreement does not lead to a finding of discrimination. Pretext inquiry is not concerned with bad judgment, impeccability, dislike, or a mistake. Marvin W. v. Dep’t of Homeland Security, EEOC Appeal No. 0120170438 (Dec. 12, 2018); Tyra F. v. General Svcs. Admn., EEOC Appeal No. 0120170252 (Apr. 4, 2018). The question is not whether the agency made the best, or even a sound, business decision; it is whether the real reason is discrimination. CONCLUSION Based on a thorough review of the record and the contentions on appeal, including those not specifically addressed or referenced herein, we conclude that Complainant failed to prove by a preponderance of the evidence that the Agency discriminated against him. Accordingly, we AFFIRM the Agency’s finding of no discrimination. 0120180241 10 STATEMENT OF RIGHTS - ON APPEAL RECONSIDERATION (M0617) The Commission may, in its discretion, reconsider the decision in this case if the Complainant or the Agency submits a written request containing arguments or evidence which tend to establish that: 1. The appellate decision involved a clearly erroneous interpretation of material fact or law; or 2. The appellate decision will have a substantial impact on the policies, practices, or operations of the Agency. Requests to reconsider, with supporting statement or brief, must be filed with the Office of Federal Operations (OFO) within thirty (30) calendar days of receipt of this decision. A party shall have twenty (20) calendar days of receipt of another party’s timely request for reconsideration in which to submit a brief or statement in opposition. See 29 C.F.R. § 1614.405; Equal Employment Opportunity Management Directive for 29 C.F.R. Part 1614 (EEO MD-110), at Chap. 9 § VII.B (Aug. 5, 2015). All requests and arguments must be submitted to the Director, Office of Federal Operations, Equal Employment Opportunity Commission. Complainant’s request may be submitted via regular mail to P.O. Box 77960, Washington, DC 20013, or by certified mail to 131 M Street, NE, Washington, DC 20507. In the absence of a legible postmark, the request to reconsider shall be deemed timely filed if it is received by mail within five days of the expiration of the applicable filing period. See 29 C.F.R. § 1614.604. The agency’s request must be submitted in digital format via the EEOC’s Federal Sector EEO Portal (FedSEP). See 29 C.F.R. § 1614.403(g). The request or opposition must also include proof of service on the other party. Failure to file within the time period will result in dismissal of your request for reconsideration as untimely, unless extenuating circumstances prevented the timely filing of the request. Any supporting documentation must be submitted with your request for reconsideration. The Commission will consider requests for reconsideration filed after the deadline only in very limited circumstances. See 29 C.F.R. § 1614.604(c). COMPLAINANT’S RIGHT TO FILE A CIVIL ACTION (S0610) You have the right to file a civil action in an appropriate United States District Court within ninety (90) calendar days from the date that you receive this decision. If you file a civil action, you must name as the defendant in the complaint the person who is the official Agency head or department head, identifying that person by his or her full name and official title. Failure to do so may result in the dismissal of your case in court. “Agency” or “department” means the national organization, and not the local office, facility or department in which you work. If you file a request to reconsider and also file a civil action, filing a civil action will terminate the administrative processing of your complaint. 0120180241 11 RIGHT TO REQUEST COUNSEL (Z0815) If you want to file a civil action but cannot pay the fees, costs, or security to do so, you may request permission from the court to proceed with the civil action without paying these fees or costs. Similarly, if you cannot afford an attorney to represent you in the civil action, you may request the court to appoint an attorney for you. You must submit the requests for waiver of court costs or appointment of an attorney directly to the court, not the Commission. The court has the sole discretion to grant or deny these types of requests. Such requests do not alter the time limits for filing a civil action (please read the paragraph titled Complainant’s Right to File a Civil Action for the specific time limits). FOR THE COMMISSION: ______________________________ Carlton M. Hadden’s signature Carlton M. Hadden, Director Office of Federal Operations August 2, 2019 Date Copy with citationCopy as parenthetical citation