Sherwood-Trimble Medical BuildingDownload PDFNational Labor Relations Board - Board DecisionsFeb 15, 1980247 N.L.R.B. 1121 (N.L.R.B. 1980) Copy Citation SHERWOOD-TRIMBLE MEDICAL BUILDING Sherwood-Trimble Medical Building and Office & Professional Employees International Union, Local 30, AFL-CIO, CLC and Julianna Wall. Cases 31- CA-8488, 31-CA-8719, 31-RC-4287, and 31-CA- 8695 February 15, 1980 DECISION, ORDER, AND DIRECTION OF SECOND ELECTION BY CHAIRMAN FANNING AND MEMBERS JENKINS AND PENELLO On September 28, 1979, Administrative Law Judge Earldean V. S. Robbins issued the attached Decision in this proceeding. Thereafter, the General Counsel filed limited exceptions and a supporting brief. Pursuant to the provisions of Section 3(b) of the National Labor Relations Act, as amended, the National Labor Relations Board has delegated its authority in this proceeding to a three-member panel. The Board has considered the record and the attached Decision in light of the exceptions and brief and has decided to affirm the rulings, findings,' and conclusions of the Administrative Law Judge and to adopt her recommended Order. ORDER Pursuant to Section 10(c) of the National Labor Relations Act, as amended, the National Labor Relations Board adopts as its Order the recommended Order of the Administrative Law Judge and hereby orders that the Respondent, Sherwood-Trimble Medi- cal Building, Los Angeles, California, its officers, agents, successors, and assigns, shall take the action set forth in the said recommended Order, except that the attached notice is substituted for that of the Administrative Law Judge. IT IS FURTHER ORDERED that the allegations of the complaint that Respondent violated Section 8(a)(4) and (1) of the Act, other than as specifically found herein, be, and they hereby are, dismissed. IT IS FURTHER ORDERED that the challenges to the ballots cast by Bertha Warren, Elizabeth Reynolds, Margaret Solomon, Hadassak Kalmanson, Elayne Arnold, and William Kwok in the election held on November 21, 1978, in Case 31-RC-4287 be over- ruled and that Case 31-RC-4287 be, and it hereby is, severed from this consolidated proceeding and re- ferred to the Regional Director for Region 31 for the purpose of opening and counting the ballots of Bertha Warren, Elizabeth Reynolds, Margaret Solomon, Ha- dassak Kalmanson, Elayne Arnold, and William Kwok, preparing and issuing a revised tally of ballots 247 NLRB No. 160 including therein the count of the said challenged ballots, to be served on the parties. If the tally discloses that the majority of the ballots have been cast for the Petitioner, then the Regional Director shall issue a Certification of Representative to the Petitioner as the exclusive collective-bargaining representative of the employees in the appropriate unit. In the event that the revised tally of ballots shows that the Petitioner has not received a majority of the valid ballots cast, it is ordered that the election conducted herein on November 21, 1978, in Case 31-RC-4287 be, and the same hereby is, set aside, and the Regional Director shall conduct a new election at such time as he deems the circumstances permit the free choice of a bargaining representative. [Direction of Second Election and Excelsior foot- note omitted from publication.] ' In the absence of exceptions, we adopt proforma the Administrative Law Judge's recommendations that the Petitioner's Objections 1, 3, and 4 be sustained. In the absence of exceptions, Member Penllo also adopts proforma the Administrative Law Judge's finding that Respondent's granting of wage increases warrants setting aside the election, even though that conduct was not specifically alleged in a written, timely filed objection. See Member Penello's dissenting opinion in Dayton Tire & Rubber Co. 234 NLRB 504 (1978). APPENDIX NOTICE To EMPLOYEES POSTED BY ORDER OF THE NATIONAL LABOR RELATIONS BOARD An Agency of the United States Government After a hearing at which all parties were represented by their attorneys and presented evidence in support of their respective positions, it has been found that we have violated the National Labor Relations Act in certain respects and we have been ordered to post this notice and to carry out its terms. The National Labor Relations Act gives all employees the following rights: To organize themselves To form, join, or support unions To bargain as a group through a representa- tive they choose To act together for collective bargaining or other mutual aid or protection To refrain from any or all such activities. WE WILL NOT coercively interrogate employ- ees as to how they intend to vote in the representation election and as to their union sympathies and those of fellow employees. WE WILL NOT coercively interrogate employ- ees as to unfair labor practice charges filed with the Board. WE WILL NOT threaten employees that we will not engage in good-faith negotiations with the 1121 DECISIONS OF NATIONAL LABOR RELATIONS BOARD Office & Professional Employees International Union, Local 30, AFL-CIO, CLC, if they select the said Union as their collective-bargaining representative. WE WILL NOT threaten employees that if they select the above-named Union as their collective- bargaining representative, their wages and bene- fits will be frozen throughout a period of pro- tracted negotiations. WE WILL NOT grant our employees wage increases in order to induce them to withdraw or withhold their support from said Union. WE WILL NOT impose more onerous and rigorous terms and conditions of employment on our employees in order to discourage their support of said Union. WE WILL NOT in any like or related manner interfere with, restrain, or coerce our employees in the exercise of the rights guaranteed them in Section 7 of the Act. SHERWOOD-TRIMBLE MEDICAL BUILDING DECISION STATEMENT OF THE CASE EARLDEAN V. S. ROBBINS, Administrative Law Judge: These consolidated cases were heard before me in Los Angeles, California, on April 26, 27, and 30, 1979. The charge in Case 31-CA-8488 was filed by Office & Profes- sional Employees International Union, Local 30, AFL-CIO, CLC, herein called the Union and served on Sherwood- Trimble Medical Building, herein called Respondent, on October 31, 1978. A complaint and an amended complaint in Case 31-CA-8488 issued on January 26 and February 9, 1979, respectively, alleging that Respondent had violated Section 8(aXl) and (3) of the National Labor Relations Act, as amended, herein called the Act. The original charge in Case 31-CA-8695 was filed by Julianna Wall, herein called Wall, on January 30, 1979, and a copy thereof was served on Respondent on January 31, 1979. The first amended charge in Case 31-CA-8695 was filed by Wall on March 16, 1979, and a copy thereof was served on Respondent on March 19, 1979. The charge in Case 31-CA-8719 was filed by the Union on February 6, 1979, and a copy thereof was served on Respondent on February 7, 1979. The petition in Case 31-RC-4287 was filed by the Union on September 26, 1978. Pursuant to a Stipulatiop for Certification Upon Consent Election, an election by secret ballot was conducted on November 21, 1978, among the employees of the Employer in the unit agreed appropriate. Thirty-three ballots were cast for the Petitioner, 30 were cast against the Petitioner, and 7 were challenged. The chal- lenged ballots are sufficient in number to affect the results of the election. On November 29, 1978, the Petitioner filed timely objections to conduct affecting the results of the election, a copy of which was duly served upon the Employer. On February 16, 1979, a Report on Challenges and Objections, et al., issued in Case 31-RC-4287 ordering that the Union's Objections 1, 3, 4, and other conduct of the Respondent-Employer as set forth in said report and the challenge to the ballot cast by William Kwok be consolidat- ed with Case 31-CA-8488 for the purpose of hearing, ruling, and decision by a duly designated administrative law judge. On March 21, 1979 there issued an order consolidating Cases 31-CA-8488, 31-CA-8719, 31-RC-4287, and 31- CA-8695 and a consolidated amended complaint alleging that Respondent has violated Section 8(a)(1), (3), and (4) of the Act. The basic issues herein are: 1. Whether William Kwok should be excluded from the unit as a supervisor within the meaning of Section 2(11) of the Act. 2. Whether Respondent threatened employees that Re- spondent would not negotiate with the Union if the Union won the impending board election and whether wages and benefits would be frozen until a contract was signed if the Union were designated as their collective-bargaining repre- sentative. 3. Whether Respondent instructed an employee not to report to the Union that Respondent had threatened her with discharge if she participated in a sick-in. 4. Whether Respondent coercively interrogated certain of its employees concerning their union activities, sympathies, and desires and those of fellow employees. 5. Whether Respondent granted wage increases to certain of its employees in order to induce them to refrain from giving assistance or support to the Union and to vote against the Union in the Board election. 6. Whether Respondent imposed more onerous and rigorous terms and conditions of employment on certain of its employees because of their union or other protected concerted activities. 7. Whether Respondent coercively interrogated Wall concerning a charge she had filed with the Board. 8. Whether Respondent discharged Wall because she had filed a charge with the Board. Upon the entire record, including my observation of the demeanor of the witnesses, and after due consideration of the briefs filed by the parties, I make the following: FINDINGS OF FACT I. JURISDICTION Respondent, a cooperative health-care facility with an office and principal place of business located in Los Angeles, California, is engaged in providing outpatient medical care. Respondent, in the course and conduct of its business operations annually derives gross revenues in excess of $500,000 and annually purchases and receives goods or services valued in excess of $50,000 directly from suppliers located outside the State of California. The complaint alleges, the answer admits, and I find that Respondent is, and at all times material herein has been, an employer engaged in commerce and in a business affecting commerce within the meaning of Section 2(6) and (7) of the Act. 1122 SHERWOOD-TRIMBLE MEDICAL BUILDING II. LABOR ORGANIZATION The complaint alleges, Respondent admits, and I find that the Union is, and has been at all times material herein, a labor organization within the meaning of Section 2(5) of the Act. III. THE ALLEGED UNFAIR LABOR PRACTICES A. The Union Organization Campaign and the Alleged Threats Made at Employer Meetings Respondent operates a multispecialty medical facility with 27 physicians engaged in individual practices who share operating overhead expense. Respondent provides support services-including personnel, laboratory, medicinals, sup- plies, and equipment to these physicians on a fee-for-service basis. Respondent employs 90 to 100 employees. On September 19, 1978,' Rosemarie Kaiser, an accounts receivable clerk in the accounting department, and Mitzie Ann Richmond, a medical assistant, met with Union Representative Gerald Sufleta in Kaiser's home. They both signed union authorization cards during that meeting and obtained a number of such authorization cards which they later distributed to fellow employees. Both Kaiser and Richmond solicited employees to sign the authorization cards, attended union organizational meetings, and distrib- uted union literature to fellow employees. After a number of Respondent's employees in the unit involved herein signed union authorization cards, on September 26, the Union demanded recognition as the collective-bargaining represen- tative of Respondent's employees. Immediately thereafter, Helen Hoffman, Respondent's medical administrator and an admitted supervisor, conferred with a labor consultant and notified Respondent's supervisory staff and the physicians serviced by Respondent of the union activity. She instructed them not to say or do anything with regard to such activity and informed them that there would be a subsequent meeting to discuss permissible conduct during a union campaign. On September 27, the labor consultant held a meeting with supervisors, and later with the physicians, during which he instructed them as to the rules of conduct and behavior during a union campaign. On September 26, the Union filed a representation petition in Case 31-RC-4287. Thereafter Respondent and the Union entered into a Stipulation for Certification Upon Consent Election providing for an election by secret ballot to be held on November 21, 1979. Thereafter, Respondent sent campaign letters to employ- ees and held meetings of groups of employees varying from 8 to 13 employees during which the Union's organizational efforts were discussed. A series of these small meetings were held on each of 7 days--October 31, and November 1, 8, 9, 15, 16, and 20. Each employee was scheduled to attend four different meetings. Hoffman presided at the series of three meetings and Personnel Director Joan Rose and Assistant Administrator Karl Franzen presided at one. The allegations herein involve the Hoffman meetings. In general, most of the ' Unless otherwise indicated all dates herein in September through December are in 1978 and all dates in Janaury and February are in 1979. witnesses were unable to separate the three Hoffman meetings in their testimony or to testify with certainty as to all employees present at the meetings about which they testified. Thus, in general, the record establishes statements made by Hoffman during the course of the series of meetings rather than what was said in any particular small group meeting. The complaint alleges that Respondent violated Section 8(aXl) of the Act by Hoffman's threats at these meetings that Respondent would not negotiate with the Union if the Union won the impending Board election, and that wages and benefits would be frozen until a contract was signed if the Union were designated as their collective-bargaining representative. Employees Kaiser, Richmond, Julianna Wall, Donna Fairchild, Michael Garrigue, DeEtta Baker, and Mary Jane Leslie testified in support of these allega- tions. All of these witnesses testified as to their recollections of all the statements made by Hoffman. Although the testimony differed in some respects they were generally agreed as to the subject matter discussed and there is a general consistency in the import of Hoffman's statement as recollected by them. They specifically testified as follows as to Hoffman's statements regarding the subject matter of the complaint allegations. Kaiser testified that Hoffman said some of the physicians had told her that, if a union came in and she expected larger fees from them, they would not pay it and they would leave first. Thus, there would be a mass exodus of physicians. Hoffman also said she knew how to treat her employees; that this was a personal vendetta against her. Kaiser first testified that Hoffman said they could make her go to the table, but she did not have to bargain or negotiate. Later she testified that at one time Hoffman said that she was required to bargain, but not to reach agreement with the Union. Hoffman further said she had a year to negotiate a contract and if at the end of the year there were no contract that the employees could vote the Union out. Hoffman further said she could not give raises during the year of negotiations, that there could be no benefits and no raises because wages were frozen, that employees with families would suffer because she could not give the raises they were expecting, and that it could be 3 or 4 years before it was settled and wages would be frozen until a settlement was reached with the Union. On cross-examination, Kaiser admitted that employees asked questions as to whether employees would continue to receive wage increases and that on one occasion, Hoffman said, "We'll remain status quo. Whatever was done before will continue." According to Kaiser, Hoffman further said, that she was told by her advisors that she could not legally say some things; that she was learning, the employees were learning; that the employees were to read between the lines; and that no one had to tell her what benefits to give her people. Richmond testified that she attended five or six meetings and that Hoffman said practically the same things at each meeting. According to her, Hoffman said that she had a year to negotiate with the Union and that she did not have to really bargain and, if it took the whole year, the employees 1123 DECISIONS OF NATIONAL LABOR RELATIONS BOARD would probably have to vote again as to whether they wanted the Union. Later, on cross-examination, Richmond testified that Hoffman said she did not have to negotiate with the Union within the year, and that she would not negotiate, she would sit and listen to what the Union had to say, but she did not have to negotiate and then at the end of the year there would be another election. According to Richmond, Hoffman also said that she would freeze the wages and that there would be no wage increase during the time of waiting for her to negotiate with the Union. On cross-examination she admitted that someone asked Hoff- man if raises would continue and that Hoffman said people who were due a raise that month would get one, but anyone who requested a raise thereafter would not get one, that wages were frozen. At some point, Hoffman stated that she was under restraint as to what she could say. Julianna Wall, employed by Respondent as a licensed vocational nurse, testified that Hoffman began the first meeting she attended by saying that the Union should not get in, that she felt the campaign for the Union was against her, and that she could not understand why it was happening. She further said she would not negotiate faithful- ly with the Union, she did not care how long it took, and she had nothing to give. She said during this time wages and benefits would be frozen. She also said that you could not get blood from a turnip. As to the other meetings, according to Wall, Hoffman said she was planning an addition to Sherwood-Trimble and that she had no more money to give. Hoffman also said that six physicians were threatening to walk out if the Union got in. She said you could not get blood out of a turnip; she had no more money to give; and, if she had it to give, it would have been given by then. Hoffman further said that if the Union won she had a year to negotiate with the Union. She said it could take up to that long to talk. She said she did not have to bargain in good faith, she had nothing to say to the Union, and although the Union could get her to go to the bargaining table, she did not have to talk. According to Wall, Hoffman further said that, during the year of negotiations, benefits and wages would remain status quo, would be frozen, and after the expiration of a year there would be another election to vote the Union out. Then after this second election, wages and benefits would go back to the way they were. Employee Mary Jane Leslie testified that Hoffman ex- plained that, after the physicians received their percentage, wages, supplies, and overhead had to be paid out of the remainder and after that was done there was nothing left for wages or increases in benefits. Leslie further testified that Hoffman said negotiations could possibly take up to a year and there would be no benefits given and the wages would be status quo until the negotiations were over, and after a year there would have to be an election to determine if the employees still wanted the Union. On cross-examination when asked as to whether Hoffman said both benefits and wages would remain status quo, Leslie stated that to her wages and benefits are the same. She denies that Hoffman said that she would not negotiate with the Union or that if the Union won she would not negotiate for at least a year. Employee DeEtta Baker testified that Michael Garrigue was present at all the meetings she attended. According to her, Hoffman said Respondent could not give more than it had. She said some of the physicians said that, if the Union got in, they would leave and it would be very difficult to attract new physicians. She said if Respondent could not replace the doctors there would not be sufficient work and some employees would have to be laid off. Hoffman further said that it would take up to a year to negotiate a contract and that things would remain status quo. She does not recall whether Hoffman specified what things or if she actually used the word "things." Baker recalls that Hoffman men- tioned something regarding a second election, and that she said something about decertification and referred to the Union as gangsters and hoodlums. She does not recall what was said in these regards nor does she recall the context. Employee Michael Garrigue testified that at the first meeting Hoffman informed them that an election would be held on November 21. She said that under no circumstances would she bargain with the Union. She reviewed Respon- dent's financial situation and said that the employees were being paid as much as possible and further said that there was an open invitation for anyone to look at the books. At subsequent meeting, according to Garrigue, Hoffman said two of the physicians had told her that, if overhead was raised, they would have to leave. She said that, if the Union came in, they would have to raise overhead. Hoffman also said that after a year of negotiations the employees would have a chance to have another election to vote the Union out. During this year of negotiations everything would remain frozen. Employee Donna Fairchild testified that Hoffman said the Union would be detrimental to the family working condi- tions at Sherwood-Trimble. She said negotiations would go on for about a year, that she would sit down at the table, but that she would say what she wanted to say, she did not have to give in. She said she would not close the doors for anything, but, if the Union did get in, many of the doctors would quit and consequently, if the doctors were not bringing in money, she could not pay the employees, there would be many layoffs, they would be placed on a waiting list, and there was no telling how long it would be before they were recalled. She said she could hire persons off the street at less wages than were presently paid. Hoffman admits that the meetings over which she presided were repetitive. She made no attempt to relate in detail what she said in these meetings. Rather, she denied making certain statements and, in some cases, testified as to statements which she did make on the same subject. Thus, she denied saying that wages and benefits would be frozen or that she ever used the word "frozen." She denies that she said she would go to the bargaining table, but did not have to bargain with the Union; that there would be no wage increases during negotiations; that negotiations could take up to a year; that she would not negotiate faithfully with the Union; that she did not have to negotiate with the Union; or that, after year, wages would go back to where they were. According to Hoffman, she basically discussed clinic policies. She said they were under tight legal restraints and restrictions as to what they could and could not say; that the Union could make all kinds of promises, but Respondent could not. She discussed why the Union could not lend itself to Respondent's type of operation, explaining the financial 1124 SHERWOOD-TRIMBLE MEDICAL BUILDING arrangement with the physicians and the fact that this was not a group practice, but that the physicians were basically individuals in practice. She said, if the Union won, the only thing they would have won is the right to negotiate and that she would be happy to negotiate in good faith. Hoffman further testified that she said she would answer any questions. Someone asked how long it would take to negotiate. She replied that they had a year to negotiate a contract. Someone asked what would happen at the end of the year. Hoffman said that at the end of the year they had the right, if they wanted, to have another election to decertify the Union if they did not want the Union. At every meeting, someone asked if they would continue to receive wage increases. Hoffman said everything would remain status quo. She then explained that meant that everything remained as is. If an employee was entitled to an annual review, that employee would receive an annual review. If an employee was entitled to a merit increase, the employees would receive a merit increase. She denies mentioning giving them better benefits and/or wages. She also denies that any employee inquired as to benefits. She denies saying she did not have to give in to the Union's demand and does not recall stating that, if a contract was not reached within a year, there could be a new election. She does not recall whether she mentioned that a contract could be reached in less than a year. She denies saying she though the union campaign was a personal vendetta. Neither Rose nor Franzen testified specifically as to what Hoffman said during these meetings. Rather, in response to leading questions they denied that she made certain alleged statements. Rose testified that she attended all of the meetings. Franzen testified that he did not attend all of them. They both deny that Hoffman said that there would be no benefits or wage increases during negotiations; that she said she would go to the bargaining table, but did not have to bargain; or that she did not have to negotiate with the Union or did not have to negotiate for a year. According to Rose, Hoffman said negotiations could take up to a year and that she would bargain in good faith. Franzen testified that Hoffman said by law you have to bargain in good faith with the Union. Franzen denies that Hoffman said she would not bargain with the Union and Rose does not recall her making such a statement. Franzen denies that she said the union campaign was a personal vendetta against her. He admits that he might have such a statement. Rose testified that Hoffman did make this statement. Franzen testified that he does not recall if Hoffman said what would happen after a year of negotiations. He recalls that there was mention of a decertification process, but he does not remember any discussion as to how decertification could be accomplished. Rose testified that Hoffman said everything would remain status quo during negotiations which could take up to a year and that what happened before would happen in the future. Both Rose and Franzen testified that, during the meetings which they chaired, employees asked if wages would be frozen. They replied that wages were not frozen, that frozen was the wrong terminolo- gy, that wages and benefits would remain status quo, and that what happened before would happen in the future. Employee Clara Shappiro testified that the basic theme of Hoffman's statements was that Respondent was too small a facility to require a union and that the Union could promise anything, but could not deliver unless management agreed. She does not recall Hoffman using the word bargaining and she never heard Hoffman refer to "bargaining table." Hoffman said that after the election there would be a period of negotiations which she intended to enter into. She said it could be several months or it could be a year. Hoffman said that during the time before the election, and after the election during negotiations, everything would remain status quo. Shappiro further testified that someone asked what that meant. She replied that one would be evaluated for, and entitled to, a wage increase at the same time that they had been in previous years. Hoffman did not mention benefits. Hoffman said there would be negotiations and, depending on what the demands were, there might be agreement or disagreement. Hoffman did not refer to what would happen at the end of a year of negotiations. She did not mention a second election. Shappiro also testified that Hoffman never said she thought the union campaign was a personal vendetta against her. Employee Margaret Solomon testified that Hoffman explained that the financial structure of Respondent was rather unique in that the physicians do not work for Respondent, but are each individual practitioners working under contract with Respondent. Respondent provides all the services and the equipment that the doctor needs to practice and in return, the doctor pays a percentage of his income to Respondent. This percentage is fixed by the contract which necessarily limited the funds Respondent had available for employee benefits over and above basic salaries. Hoffman said Respondent was always trying to improve benefits, but, because of these financial limitations, it was not always possible to do what they liked for the benefit of employees. According to Solomon, Hoffman also said there would be no change in the status quo, that during negotiations the status quo would be maintained and that any policies in effect would be continued. She did not refer to any particular policies. Solomon does not recall Hoffman using the words "frozen" or "bargaining." She did not say she would not bargain with the Union. She did say that if the Union won the election it would be followed by a period of negotiation to determine the terms of the contract. Solomon does not think Hoffman specified what the period of negotiations would be. However, she thinks that Franzen or Rose said there would be a negotiation period of up to a year following the election. According to Solomon, in the Rose-Franzen meeting someone asked what would happen if a contract were not signed by the end of a year. Franzen said the employees had two choices, they could vote for a strike or have an election to decertify the Union. According to Solomon, very few questions were asked at the Hoffman meetings, but there was a lot of discussion during the Rose-Franzen meeting. She does not recall any questions regarding wages and benefits at the Rose-Franzen meeting. Since the meetings were held in small groups and there is no indication that any two employees, other than Baker and Garrigue, attended all of the same meetings, variations in 1125 DECISIONS OF NATIONAL LABOR RELATIONS BOARD their testimony are not necessarily significant. On the other hand, the testimony of the General Counsel's witnesses tend to be mutually corroborative since, notwithstanding the variations, the import of Hoffman's statements, as recounted by them, is substantially the same. Thus Kaiser, Richmond, Wall, and Garrigue all testified that Hoffman said words to the effect that although she was required to meet with the Union she did not have to actually attempt, in good faith, to reach an agreement and if she prolonged the negotiations for a year then there could be a second election to decertify the Union. Leslie testified that Hoffman said it could take up to a year to negotiate a contract and after a year there would be an election to determine if the employees still wanted the Union. Baker also testified that Hoffman said it could take up to a year to negotiate a contract and that she said something which Baker does not recall, regarding a second election and decertification. Kaiser, Wall, Baker, Garrigue, and Fairchild all agree that Hoffman emphasized that union representation meant that Respondent would lose doctor-clients, resulting in loss of jobs. Wall, Leslie, and Garrigue testified that she said Respondent had no money to be used to improve working conditions. Kaiser and Richmond testified, and Hoffman admits, that she said she was under restraint as to what she said. Kaiser testified, without contradiction, that Hoffman also said employees should read between the lines. Hoffman denies that she made any of the critical state- ments. However, she admits that, in response to a question as to how long it would take to negotiate, she said they had a year to negotiate. When someone asked what would happen at the end of the year, she said they had a right to have another election to decertify the Union. At no time did she inform them that negotiations could continue, and she does not recall whether she mentioned that an agreement could be reached in less than a year. I find the employee witnesses, most of whom are still in Respondent's employ, to be honest, reliable witnesses whom I credit. I do not credit the denials of Hoffman, Rose, and Franzen. I note that, although Rose and Franzen denied that Hoffman made certain critical statements, they do not corroborate her as to what she did say as to these subjects. Even though Rose was the only witness who attended all of the meetings she gave no detailed testimony as to what was said by Hoffman. I find that when Hoffman's statements are considered in their totality, it is apparent that she was attempting to, and did, convey to employees, that during negotiations Respon- dent was not prepared to seriously consider agreeing to any improvements in their terms and conditions of employment, but rather intended to engage in sham bargaining and protract negotiations past the certification year at which time a decertification election would be held. This clearly conveyed to employees the futility of selecting the Union as their collective-bargaining representative. I therefore find that Respondent violated Section 8(aXl) of the Act by threatening that it would not engage in good faith negotia- tions with the Union if the employees selected the Union as their collective-bargaining representative. Donn Products Inc. & American Metals Corporation, 229 NLRB 116 (1977); Leroy W Craw, Jr., Vernon E. Craw and Daniel G. Leonard, d/b/a Craw & Son, 227 NLRB 601 (1976). I do not credit Hoffman, Rose, and Franzen that Hoffman never used the term "frozen." Kaiser, Richmond, Wall, Leslie, and Garrigue credibly testified that not only did Hoffman say wages were frozen, but she further said that they would be frozen throughout the year of negotiations. Kaiser also credibly testified that Hoffman said that employ- ees with families would suffer because wages would be frozen until a settlement was reached with the Union which might be 3 or 4 years. Even assuming arguendo that Hoffman did not use the term frozen but said that wages would remain status quo, the import of the statement remains the same since she went on to say that this situation would continue for the year of negotiations or even for 3 or 4 years. Hoffman's explanation of her reference to status quo during the meeting attended by Clara Shappiro, employee witness for Respondent, is not inconsistent with the testimo- ny of the other witnesses as to what was said. This explanation was given in direct response to a query as to what she meant by status quo. The account of Margaret Solomon, Respondent's other employee witness, and of the General Counsel's witnesses contains no such assurance that past practices as to wage increases would be followed. Accordingly, I find that by such statements, Respondent intended to, and did, convey to employees that, because of the impending election, they were being deprived of benefits they might otherwise have received and that if the Union won the election this deprivation would continue throughout the period of negotiations but if the Union lost the election wage increases would be resumed. Such conduct is violative of Section 8(a)(1) of the Act. Marathon Metallic Building Company, 224 NLRB 121 (1976); Signal Knitting Mills, Inc., 237 NLRB 360 (1978). B. The Alleged Imposition of More Onerous and Rigorous Terms and Conditions of Employment Kaiser began working for Respondent in December 1977 as an accounts receivable clerk. Her duties required her to obtain records from the chartroom at the opposite end of the building from her office and to consult with physicians and patients whose accounts were delinquent. These discussions were held in various places including the front desk, the reception area, and in the doctors' offices. Kaiser estimated that she was away from the accounting office about 50 percent of the time. This continued until late October 1978 when she was allegedly restricted to her desk. Kaiser testified that, in late October when she was on her way to see a patient in a doctor's office, she was stopped by Hoffman in the hallway. Hoffman told Kaiser she did not want her going around the building anymore. She did not want Kaiser to contact the physicians directly, but rather to contact their secretaries by telephone. Kaiser was not to leave her desk. Hoffman then asked if Kaiser understood. Kaiser said yes. Hoffman denies this conversation. Kaiser further testified that about a week later Hoffman came into the accounting office and told Evelyn Mazeika, an admitted supervisor, in the hearing of the employees, that the accounts receivable clerks were not to leave their desks, that if they needed charts the charts would be pulled by 1126 SHERWOOD-TRIMBLE MEDICAL BUILDING Garrigue and Terry Matsumiza, both employees in the accounting office.2 Later Mazeika told the accounts receiva- ble clerks that they were not to leave their desks, but that if they had to leave, in her absence, they were to notify Franzen, or Hoffman, if Franzen were unavailable. If Hoffman were unavailable a note was to be left on Mazeika's desk. Someone asked "even the bathroom?" Mazeika replied yes. Garrigue testified that a memo signed by Franzen was circulated which stated that the accounts receivable clerks were to remain at their desks except for breaks and lunch. According to Kaiser and Garrigue, about a week prior to the election, another memo was circulated stating that the previous procedure would be resumed, that the new proce- dure consumed too much of Garrigue's and Matsumiza's time.' Garrigue also testified that before the institution of the new procedure and after its rescission he did pull charts for the clerks as a favor, if it were convenient. Rose testified that, shortly before September 26,' she was analyzing procedures in the accounting department. As a part thereof, she spent some time with Kaiser at Kaiser's desk. Rose and Kaiser agree that Kaiser suggested that her job would be much easier if someone would pull charts for her. According to Rose, this was in response to Rose's query as to what change Kaiser would make if she could change one thing to make things run smoothly. Kaiser said she spent so much time pulling charts that it impaired her effectiveness at her desk. According to Rose and Hoffman, Rose reported this suggestion to Hoffman. Thereafter, according to Hoffman, she went to the accounting office and told Mazeika she wanted to try this procedure to see if it were workable. Kaiser asked, "Does this mean I'm restricted to my desk?" Hoffman said, "No, it doesn't mean you are restricted to your desk." Kaiser said, "Does that only apply to me." Hoffman said no, it applied to all the girls that were doing collections.' Hoffman further testified that two of the accounts receivable clerks were not in the office so she instructed Mazeika to be sure they were informed of the new procedure. She also told Mazeika to find someone to pull the charts. Mazeika also testified that Kaiser asked if this new procedure only applied to her and that Hoffman replied no, she meant the girls on the desk. However, she further testified that Hoffman said two of the boys in the depart- ment would pull the charts. Mazeika denies telling anyone not to leave their desk or that they were not to leave even to go to the bathroom. She does not deny that she told them to follow the procedure of notification when they left their desk to which Kaiser testified. When asked, if the accounting was to continue when the secretaries went on their breaks, to lunch, and to the restroom, Mazeika did not answer the question directly. Rather, she merely testified, "Well, all of a sudden [Kaiser] stopped taking breaks and I would have to remind her twice a day to go take a break." This continued for about a week or 10 days. Mazeika did testify that 'Garrigue is the mail clerk. Matsumiza traces changes of address. ' According to Garrigue the new procedure was in effect for about a week. According to Mazeika, it was less than a week. Kaiser specifically testified it was more than a week, but less than a month, however. from a consideration of her total testimony as to timing, her testimony is it was more than a week, but probably not more than 2 weeks. employees had been instructed about 5 months previously to notify her when they left the office. Garrigue confirms that this was the policy. Mazeika denies that any memos were circulated with regard to the change in procedure. Accord- ing to her she was notified of the rescission of the change by Franzen. He said the new procedure was not working out and they were to resume the previous procedure. Employee Isabelle Freedland testified that at some point Kaiser stopped taking breaks and started asking permission to go to the bathroom. She does not recall if this were before or after the election. She does not recall anyone else doing this. Freedland also testified that she heard Mazeika tell Kaiser to take a break and that everyone was supposed to take a break. Kaiser said she did not want to take one, for she did not like some of the people. Mazeika said, "If you don't go to the lunchroom, then go outside and take a walk. You must take your break." Richmond began work for Respondent on June 1, 1976. Both she and Kaiser were election observers for the Union. Richmond is a medical assistant assigned to Dr. Richard Antin and Dr. Edmund D. Warren. She is stationed outside of the doctors' offices along with Dorothy Bonham and Nancy Mikesell, both of whom are assigned to Dr. Warren. Richmond testified that on November 22, the day following the election, Hoffman told her that she (Hoffman) was the boss because she won the election and, that they were going to quit fooling around, having picnics, and get to work. Later that day, Hoffman came into the lounge while Richmond was taking her break there. Hoffman asked what Richmond was doing there. Richmond explained that she was taking her break. Hoffman said, "You're always taking your break when I come in here. I want you in fifteen minutes, [to] make a list or schedule of your breaks that you take and put them on my desk." Richmond said, "Okay, Ms. Hoffman." Hoffman left the lounge, but returned within a few minutes. Richmond attempted to say something to her, but Hoffman said, "I just want that schedule on my desk in 15 minutes." In early afternoon of that same day, according to Richmond, Nursing Supervisor Jane Ball told Richmond, Mikesell, and Bonham that she had been reprimanded by Hoffman and that she had to schedule breaks for nursing personnel. On November 30, as Richmond was about to clock in, Hoffman asked what she was doing. Richmond said she was getting ready to clock in. Some remarks were made relative to insurance and then Hoffman said, "Well, I want you to give me a record every 2 to 5 minutes in an 8-hour period day at the end of the day, give me the schedule before you go home." Richmond did begin such a record. However, after making entries for about an half hour, she then decided that she was not going to comply with Hoffman's instruc- tions. Thereafter she made no further entries and did not give Hoffman the entries she had already made. Hoffman never mentioned this request again nor the fact that Richmond had not complied with it. ' Rose was employed by Respondent on August 28. According to her. she was working with Kaiser on September 26 when Hoffman called her into the office to inform her of the Union's demand for recognition made by Sufleta during a telephone conversation. 'There were four employees doing collections. 1127 DECISIONS OF NATIONAL LABOR RELATIONS BOARD Richmond testified that, prior to the election, she, Bonham, and Mikesell rotated their breaks, but did not take breaks in any particular order. Richmond testified that she usually took her afternoon breaks, but did not take a morning break for maybe 3 out of 5 days because the doctor needed her services. The same was true of Bonham and Mikesell. Bonham testified that there was no reason why the three of them could not take breaks at a scheduled time because when one was on break the others would assist the doctors. Richmond agrees that, when the three of them are on duty, there is no difficulty taking a break. However, Bonham only worked for Dr. Warren 2 or 3 days a week. On November 22, after the conversation with Ball, a schedule for breaks was posted. According to Richmond, she asked Ball about continuing to work if the doctor needed her at the time her break was scheduled. Ball said Richmond had to take her break at the scheduled time. On one occasion, Hoffman became upset upon observing Richmond taking a break at a nonscheduled time. Thereafter, Rich- mond took her breaks exactly as scheduled. According to her, however, Mikesell and Bonham did not always do so. Hoffman denies that she instructed Richmond to give her a record of how she spent her time in 2 to 5 minute segments. She does not recall if she required Richmond to take breaks at scheduled times. According to Hoffman, she goes into the coffeeroom five or six times a day. For several weeks when she went into the lounge, no matter what time of day it was, Richmond was there. So one day she said to Richmond, "You know, you're always in here. Don't you have an approximate time that you take your breaks?" Richmond said, "Yes. It's usually between 10:00 and 10:30." Hoffman said, "Well, it would be nice if you really adhered to those times because whenever I come in here, you're in here." Rose admits that scheduling breaks is a problem and that many employees complain that they can never take breaks, there are no scheduled times, and, whenever they try to take breaks, there is no one to cover for them. Thus, according to Rose, she and Ball spent a lot of time trying to schedule breaks, but a schedule was obsolete by the time it was posted. I credit Richmond's denial that she took more than the permissible two coffeebreaks a day. Neither Ball nor Bonham corroborated Hoffman's testimony that over sever- al weeks Richmond was in the lounge five or six times a day. I find it incredible that Richmond could have taken that many breaks over that period without Bonham being aware of it or without engendering complaints from Dr. Antin of which Ball should have been aware. Even assuming that Hoffman was merely exaggerating thd number of breaks and that her concern was the varying hours of the breaks, her reaction is suspect. After 23 years as administrator of that facility she had to be aware that the inability to take breaks at regularly scheduled times was common. In the circumstances, including the timing on the day after Richmond acted as union observer at the election, I find that Hoffman's insistence that Richmond was to take breaks only at scheduled times was motivated by Rich- mond's union activity. I further find that, in the circum- stances, this restriction constituted a more onerous and rigorous term and condition of employment. I also do not credit Hoffman's denial that she told Richmond to make a record of what she did in 2 to 5 minute segments. Respondent argues that even if Hoffman did give this instruction it was neither rigorous nor onerous. Even assuming that this description is true, no other employee was requested to do this and Respondent offers no reason for such a request. In the circumstance I find that this was another method used by Hoffman to vent her ire at Richmond's union activity. Accordingly, I find that, by requiring Richmond to take her breaks only at scheduled times and by instructing her to record what she did in 2 to 5 minute segments, Respondent violated Section 8(a)(1) and (3) of the Act. As to the restricting of the accounts receivable clerks to their desk, Respondent argues that Hoffman was merely putting into effect Kaiser's suggestion. This contention is factually inaccurate. Kaiser's suggestion was simply that someone pull charts. The procedure instituted by Hoffman went beyond this. Any assumption that the further restric- tion of movement through the facility in order to speak with physicians and patients was motivated by considerations of efficiency and productivity is negated by the undenied further requirement that, in the absence of Mazeika, Franzen or Hoffman was to be notified when one of the accounts receivable clerks left their desk. It seems incongru- ous to require this sort of notification to the two top management officials in a facility employing 90 to 100 employees. Ball admits that it was common knowledge that Kaiser and Richmond instigated the union campaign. The scope of Kaiser's duties was such that she could move freely through the facility and could, and did, talk to fellow employees as she moved about. It is reasonable to conclude that Respondent would perceive this freedom to be advanta- geous to the Union's organizational effort. Indicative of Respondent's illegal motivation in curtailing this activity is the fact that initially the restriction applied only to Kaiser. I do not credit Hoffman's denial that she had a conversation with Kaiser restricting her to her desk a week before the restriction was extended to other accounts receivable clerks. I have heretofore found that Hoffman's testimony was not credible in certain other regards, and, contrary to Respondent's contention, even if I credit Hoffman and Mazeika's testimony as to Kaiser's reaction to the general announcement, her queries as to whether this meant she was restricted to her desk and whether this applied solely to her is more consistent with the alleged conversation having occurred. According to all accounts of Hoffman's statement, I conclude that the total restricti- veness of the new procedure would probably not have been apparent except from the perspective of Hoffman's earlier conversation with Kaiser. It was not until Mazeika's statement that it became apparent. Yet Kaiser's response to Hoffman indicates an awareness of the probable scope of the restriction. Freedland's testimony that Kaiser asked to go to the bathroom is also consistent with Kaiser's testimony, which I credit, that Mazeika required notification upon a trip to the bathroom. I do not find it significant that Kaiser and Richmond were perhaps more diligent in adhering to these new requirements than their coworkers. Although union activists vary in their reaction to perceived illogical changes 1128 SHERWOOD-TRIMBLE MEDICAL BUILDING in working rules during a union organizational campaign, it is not uncommon for one to punctiliously follow such rules in an attempt to avoid giving the employer an opportunity for discrimination. In all the circumstances, I find that Hoffman restricted Kaiser to her desk to discourage her union activities and, in an effort to disguise her motivation, extended the restriction to all accounts receivable clerks. Accordingly, I find that Respondent thereby violated Section 8(a)(l) and (3) of the Act. C. The Alleged Interrogations Kaiser testified that, about a week and a half before the election, Ball walked up to her and asked Kaiser to telephone her that night. Ball then asked "how many yes votes do you think we have," and "how many members do you think we have."' Ball denies this conversation. Wall testified that she had three conversations with Ball regarding the Union. The first conversation was in the first part of November. Employee Nata Kavetsky was present. According to Wall, Ball said that as nursing supervisor the nurses would stand behind her and vote no against the Union. Ball said Sherwood-Trimble was a family and the Union would ruin the family atmosphere. Ball then asked Wall how she felt about the Union. Wall said she did not think the Union should get in, that her husband had advised her to vote against the Union. Ball said Hoffman had done some good things for Sherwood-Trimble; that the Union was mainly against Hoffman personally. Ball then asked if Wall thought Richmond or Kaiser was involved. Wall said she did not know. Kavetzky testified that Ball put her head on the desk and said she was tired. Kavetzky asked why she was tired, why she was taking it so hard, and said she should not take it so hard. Ball said if the Union came in she would quit. Kavetsky said she thought Sherwood-Trimble was too small for a union, that they had very good contact with Hoffman over the years, and that she did not think they needed anyone. She does not recall what Wall said or anything else that Ball said, but she thinks that Wall did say something. Ball testified that Kavetsky asked how Ball felt about everything that was going on. Ball said that right now the way things are they were one big happy family, that Kavetsky was good proof of this since she had worked there 18 years. Ball said we pitch in, we help each other out whenever we can. She said it was her feeling that if a union came in job descriptions would be more structured and defined and that it would really be a hardship for them, they would not be able to function as a family unit. Wall said her husband had been involved in a union drive and he had very, very poor feelings about the Union. He had advised her to never get involved, to vote no for the Union. Ball does not recall whether she responded to that or whether Kavetsky responded. Ball denies asking Wall if Richmond or Kaiser were involved. According to Ball, there was no reason to ask that question since it was common knowledge that Rich- mond and Kaiser were directly involved in trying to secure representation by the Union. Ball admits that she probably I Kaiser testified that during the union campaign it was rumored that Ball was sympathetic to the Union. Ball admits that, following her voluntary discussed with Sufleta that she had spoken to Wall regarding her union activity. She does not remember whether she told him, "I have blown it, because I asked Julianna if she was going to vote for the Union." She denies that she told Sufleta that she had asked Wall about the activities of Kaiser and Richmond. Wall testified, without contradiction, that her second conversation with Ball was about a week and a half before the election. Ball said she had changed her mind, that she thought the Union should get in and that it could do good things for Sherwood-Trimble. She said she knew Wall was for the Union and that she had talked to Sufleta. Wall also testified that, a few days before the election, she and Joanne Johnson were near Ball's desk. Johnson asked Wall if she were going to Shakey's Pizza in Culver City. Wall said yes, she was, that it was a union meeting to which everyone was invited. Ball said she wanted to go, but she did not think she should because she was nursing supervisor. She said she would have to talk to Jerry (Sufleta) about it. Wall asked Ball if she would like to go with her. Wall said she did not think she should because she was nursing supervisor. Ball testified that, a few days before the meeting, Johnson showed her a piece of union literature announcing a meeting to which everyone was invited to attend and ask questions. Wall may have been present. Ball said she wondered if she could go since it said all employees were invited. She then jokingly said she should call Jerry Sufleta and ask him if it were all right for her to attend. She did not call Suflata, but she did ask Hoffman if it were all right for her to attend. Hoffman said she could not because she was a supervisor. Wall further testified that a week before the election Franzen joined her at a table at Chris' Pizza. He asked how she was and they talked about work for a few minutes. Franzen then asked how she thought the Union was going to go, if she thought it was going to get in. Wall said she did not know. Franzen asked how she was going to vote. Wall said she did not know. Wall then said she had to return to work and left. Franzen admits that he talked to Wall in Chris' Pizza during the week prior to the election. According to him, they discussed Wall's plans to buy a new car. They did not discuss the union election. He did not ask her how she thought the election would go nor how she was going to vote. I credit Wall's testimony as to her conversations with Ball. I found her to be an honest, reliable witness. Most of her version of these conversations is either undenied or admitted by Ball. Ball also admits that she probably told Sufleta that she had spoken to Wall regarding her union activity. She does not remember if she told Sufleta she asked Wall if she were going to vote for the Union. I do not credit her denial that she asked about the involvement of Rich- mond and Kaiser. I am convinced, from her testimony and her manner, that the denial is not based upon her actual recollection, but rather upon the fact of her already acquired knowledge of their involvement. It is not uncommon for persons to pose questions to which they already know the answer as a means of inducing discussion. I also credit Wall as to her conversation with Franzen. separation from Respondent's employ on January 22, she spoke to Suneta several times. 1129 DECISIONS OF NATIONAL LABOR RELATIONS BOARD I credit Kaiser as to the conversation with Ball. At or about that time, Ball admitted to Wall that she was prounion. She knew that Kaiser was one of the two instigators of the Union and she admits that she may have jokingly had conversations with employees regarding the Union, which she does not now recall. I conclude that, in the circumstance, the interrogations of Kaiser and Wall by Ball and Franzen were coercive and Respondent thereby interfered with, restrained, and coerced employees in the exercise of their rights under Section 7 of the Act. Accordingly I find that Respondent violated Section 8(a)(1) of the Act by Ball's interrogation of Kaiser; Ball's interrogation of Wall as to her union sympathies and the union sympathies and activities of Kaiser and Rich- mond; and by Franzen's interrogation of Wall. D. The Wage Increases Hoffman testified that Respondent's wage policy did not change after the Union's demand for recognition. Initially she testified that employees are usually given an annual review. Although, if an employee is hired perhaps as a trainee, or at a lower salary than usual, then the employee will receive a review, and increase, after 3 months. If employees are hired at the normal wage level then they only receive an annual review which could be given anytime from 10 to 13 months. According to her most employees receive increases following the annual review, but not always. Also a person doing an exceptionally good job may receive an increase during the course of the year. As a rule the amount of the increase follows the consumer index. Hoffman also testified that she goes through each payroll and when someone is due for a review she reviews them. She further testified that someone usually recommends whether there should be an increase-Franzen, Rose, or the employees' immediate supervisors. However, on cross-examination, Hoffman admitted that for years she had tried to institute a performance evaluation system, but that it was only done sporadically. She thinks that Rose instituted such a system, but she does not know exactly when. Rose testified that the policy is that each employee is reviewed yearly unless a new employee is hired at a lower wage rate, in which event they receive a 90-day review. Rose also admits that when she began her employment with Respondent there was no regular evaluation procedure. There still is not, but she is trying to institute one. Franzen described the annual review as usually checking with an employee's supervisor. There is a form and work activity, promptness, and general attitude is taken into consideration. Then Hoffman, Rose, and Franzen discuss whether to grant the wage increase. Rose admits that wage increases were granted during the election campaign. There is also testimony from employees that such increases were granted. Thus Richmond testified that when she was hired in June 1976 she was told she would receive raises after 3 months, then after 6 months, and thereafter annually. She received a 3 month's raise of 5 or 10 cents per hour and a 6 month's raise (after 8 months) of 'Richmond had only been employed for 2 years. ' The parties stipulated that Baker received wage increases on May 24, 1978, and October I 1, 1978. There was no stipulation as to the 1977 increases. between 10 and 15 cents per hour. It is unclear when Richmond received her annual wage increase. She testified that it was after a year. When asked "a year after when," she testified that she was unsure, that she thought it was a year after the date she was hired, but that she was informed that it was a year after her last pay increase. Richmond received her last pay increase on September 29, 1978. According to her, on June I she told Franzen she was due for her third annual wage increase. Franzen said he would have to check her records. About a week later, he informed her that she was not due for her annual wage increase until August. When there was no increase on her first August paycheck, Richmond reminded Franzen that he said she was due for an increase in August. Franzen complained that the employees did not know what he had to go through when he talked to Hoffman about granting raises. Richmond said she was just asking for her yearly raise. Franzen said, "Well you just didn't get it." About a week later, according to Richmond, Franzen said he would like to explain why she did not get a raise. He said Hoffman had informed him that Respondent did not give annual wage increases after 3 years of employment. Rich- mond did not question his reference to 3 years.' Again Richmond said she was just asking for her yearly raise. Franzen said, "Well I'm sorry, you just won't be getting it." Yet on September 29, she received a paycheck reflecting a 33-cent-per-hour pay increase for the pay period September 13 to 26. Richmond's only notice that she would be receiving a raise was when Franzen passed her in the hallway and said, "By the way, you got your raise." Richmond has no knowledge that she ever received a wage review prior to receiving her wage increases. Franzen denies that he ever told Richmond she would not receive an annual wage increase. He testified that Richmond reminded him it was time for her annual review. He said he would review her records. He did and found that she was due for a raise. This was about 3 weeks before the election. He discussed her performance with Rose and Dr. Antin and perhaps with Hoffman. According to him, he was not satisfied with her performance 100 percent and he had mentioned this to her. On cross-examination, Franzen testified that when he told Richmond he would check the records and get back to her, he did this within a couple of hours, but it was probably 3 or 4 days later that he told her she would receive a raise. According to him, raises were put into effect usually on the next pay period after it was determined. I do not credit Franzen that he never told Richmond she would not receive her annual wage increase. I have previously found him to be an unreliable witness. He does not specifically testify as to the June refusal. Baker testified that she has received four wage increases- 30 cents an hour in May 1977, 20 cents an hour in about December 1977, 30 cents an hour in May 1978, and 25 cents an hour in the latter half of October 1978.' According to her, in October she told Rose she had been transferred from medical records to the industrial department, she felt she now had more responsibilities and she wanted a wage increase.' Rose said she had not known that Baker had not received a wage increase when she transferred and that she ' Baker was transferred the second or third week of August. 1130 SHERWOOD-TRIMBLE MEDICAL BUILDING would get back to her after she had Elayne Arnold evaluate Baker.'" About a week later on October 23 Arnold said Rose had decided to grant Baker the wage increase" and she wanted to go over the evaluation with her. She then showed Baker an evaluation and asked her to sign it. The next week Baker's wage increase was reflected on her October 27 paycheck, about 3 days following the evaluation. According to Baker she received the three prior wage increases after she had requested them. Neither of them were the result of a change in job classification. The first two were reflected on her paycheck about 4 weeks following the request, the third about 2 weeks. Baker also testified that the October evaluation was the first that she had received to her knowledge. Rose did not specifically say that the wage increase was dependent upon the evaluation. Wall testified that she was hired in July 1978. At the time Franzen told her she would be given a raise after 3 months and after 6 months. She received one after 3 months, but did not receive one after 6 months. She does not recall him mentioning an annual increase. Fairchild testified that when she was hired on September 29, 1974, she was told she would be reviewed after 3 months, would receive a raise after 6 months, and thereafter would receive annual wage increases. During her 5 years of employment she has received 3 wage increases. She did not receive the annual wage increase due in September 1978. She was not told why and she did not receive a wage review. She has never received any complaints or discipline regarding her work performance. In October she asked Rose for a raise. Rose then talked to the people in charge of the laboratory, where Fairchild works. About 3 or 4 days later Rose told Fairchild she could not give her a raise. She did not explain why. Arnold testified that, in her experience, her wage increases have always been retroactive to the beginning of the pay period during which she was told she would receive the raise. Shappiro has been in Respondent's employ since 1968. She testified that she has always received an annual wage increase, but that she has no knowledge that she was ever given a performance evaluation. Solomon began work part time for Respondent in January 1966 and full time in September 1971. At the time of her hire she was told that she would receive a performance review and a wage increase after a 90-day probationary period and thereafter annual wage increases on approximately her anniversary date. She did receive wage increases in accordance with this policy. Also in 1978, she receive wage increases on June 7 and on September 27. According to her, this later may have been because around the last of September she took on the job of straightening out the orthopedic billings for insurance which she described as being "in a real mess." This assignment was temporary and lasted until after the election. The parties stipulated that the payroll records indicate Solomon received a wage increase of 28 cents an hour on June 7, 1978, and 35 cents an hour on September 27, 1978. Rose testified that Shappiro requested a raise during the union campaign which was denied because it was not time ' Arnold is the senior employee in the industrial department. There is no supervisor in the department. Arnold reports to Hoffman. "Arnold denies that she told Baker she would receive a wage increase. "Rose also later testified on cross-examination: for her annual review. During this same period, Grace Coscia and Fairchild requested raises based on an alleged change in job duties. The request was denied after Rose determined that there had been no change in job duties. She does not deny that Fairchild's annual review was due in September and does not explain why she did not receive an annual wage increase. As to Baker, Rose testified that the wage increase was granted after she reviewed Arnold's evaluation of Baker. The increase was granted on the basis of a change in job descriptions. She further testified that she cannot explain why Baker's evaluation is dated October 23 and the payroll indicates that she received the increase on October 11. She thinks the date on the payroll record is the effective date rather than the date of approval.' Rose admits that other wage increases were granted during the union campaign. She participated in the decision to grant a wage increase to Nancy Mikesell, but only has a vague recollection of the circumstances. As she recalls, it was a merit increase on the basis of an increased workload. The parties stipulated that Mikesell's payroll records indicate a wage increase of 20 cents an hour on February 1, 1978, and an increase of 50 cents per hour on September 27. Rose testified that to her knowledge there exists no review or evaluation record for Mikesell. It is apparent from the record that Respondent's wage policy was exceedingly loose. Thus employees were given performance evaluations only sporadically. The so-called annual increase might be granted anywhere from 8 to 13 months after the employee's last anniversary date. There was no effective system for routinely identifying employees due for consideration as to an annual increase and making a determination as to whether to grant an increase. Some employees were considered for an increase only after the employee requested the annual increase. Fairchild was refused a wage increase even though it was her anniversary date. There is no explanation for this. Similarly there is no explanation as to why Solomon received a wage increase. Richmond was denied a raise on her anniversary date and was told by Franzen that she was not due for a raise until August. When she asked again in August he became irate, complaining of what he had to go through with Hoffman to get raises approved. The raise was again denied. Then on the day following the Union's demand and the filing of the representation petition she was given the wage increase. Baker's raise does not comply with Respondent's policy as described by Hoffman. She received a raise in October, about 5 months after her previous raise. Allegedly this was based of her August transfer. Clearly this increase did not automatically go with the transfer because a performance evaluation was required. In the circumstances, I find that Respondent's grant of wage increases is totally discretionary and that such grants in accordance with a well defined wage plan are not consistently followed. It is well established that where wage increases are granted shortly after the filing of a representation petition, there is a presumption of impropriety which can be rebutted Q. The date indicated on the payroll records would be the date that the decision was made and the order given to make a pay increase? A. Put through. 1131 DECISIONS OF NATIONAL LABOR RELATIONS BOARD only by an affirmative showing that the granting of the benefit was governed by factors other than the impending election. Idaho Candy Company, 218 NLRB 352 (1975); Schwab Foods, Inc., d/b/a Scott's IGA Foodliner, 223 NLRB 394 (1976). I find that Respondent has not sustained its burden and that by granting wage increases to Richmond and Baker, Respondent has violated Section 8(a)(l) of the Act.? E. Wall's Discharge Jane Ball left Respondent's employ on January 22, 1979. Thereafter she suggested to Wall that she organize a sick-in among certain key personnel for the following Thursday to protest Ball's leaving and to give Rose a hard time. Several days later Wall was called into Hoffman's office. According to Wall, only Hoffman was present. About 5 minutes later Rose and Franzen came in. Hoffman asked Wall what the hell she thought she was doing. Wall said she did not understand. Hoffman said, "Don't play games, you know damn well what I'm talking about." Hoffman further said this had nothing to do with the Union so she could talk to Wall any god damned way she felt, that Wall could not go to the Union about it because it had to do with Sherwood- Trimble, not the Union. Hoffman said she knew about the sick-in.'4 If Wall had anything to do with it or if she called in sick on Thursday, she would be terminated. Wall said she had no intentions of doing that. Hoffman said she had better not and that if anyone else was involved to tell them the same thing. Hoffman said she was putting Wall on notice not to have anything to do with Ball, that Ball was no longer Wall's supervisor, and that Wall's loyalties should be to Sherwood-Trimble. At some point in the conversation, Hoffman asked if Ball had telephoned Wall. Wall said yes and related the conversation. Hoffman testified that Rose told her that Helen Lally said some of the employees would be calling in on Thursday for a sick-in. Hoffman questioned Lally who said her information came from Virgie Smith. When questioned, Smith said Ball had called Joanne Johnson. When questioned, Johnson said that she had not called Ball, it was Wall. So she called Wall into the office. According to Hoffman she started the conversation, as she had with the other employees, by saying, "I want to preface my remarks before I start talking because what I have to say has nothing to do with the Union." Hoffman then said she understood that Ball had called regarding a sick-in protest of Ball's leaving. Wall said it was true, Ball had telephoned her. Hoffman said well, I hope you are not going to do what she asked you to do because you know we have a moral commitment to our sick patients and our doctors. Wall said she was not going to do it anyway. Hoffman denies saying that Wall "could not go to the Union" or "this is not union business" or "this does not involve the Union" or using the word "terminate." Rose and Franzen both testified that they were present when Wall entered the office. Rose testified that Hoffman said, "I want to preface my remarks by saying this has nothing to do with the Union. I understand that Jane Ball has called you to call in sick and to tell other women to call " I note that even though only two increases are involved here, one was granted to Richmond, one of the two instigators of the union activity. in sick and I want you to know that your allegiance is not to Jane Bll. She left on her own volition. If she hadn't terminated herself, she would still be here. I want you to pass the word that no one can call in sick on Thursday." Wall said she had received a telephone call from Ball that she should tell other employees to call in sick to show support for Jane. Wall said she had no plans to call in sick. Franzen's testimony in this regard is somewhat confused. In general, he does not specifically contradict the testimony of other witnesses except that he first testified that Wall first denied there was such a call. Immediately thereafter he testified that she did not deny that she had received the call from Ball regarding a sick-in. Two days later, on a Thursday, according to Wall, she was called into Hoffman's office. Hoffman, Rose, and Franzen were present. Hoffman said Ball had been in the parking lot the previous day and asked if Wall had seen her. Wall said she knew nothing about it. Hoffman said Wall should have nothing to do with Ball, that if Wall was passing information to Ball she would be terminated. On January 30, Wall filed an unfair labor practice charge in Case 31-CA-8695 alleging that Respondent, in violation of Section 8(a)(l) and (3) of the Act, had discriminated against her in her working conditions because of her union activities." On Thursday, February 1, Wall was again called into the office. Hoffman, Franzen, and Rose were present. According to Wall, Hoffman asked why she filed the charge. Wall said it was because Hoffman said she could talk to her any "god-damned" way she felt like and it had nothing to do with the Union in regard to the rumors of a sick-in. Wall further said that Hoffman could not talk to her that way. Hoffman said she did not make that statement. Wall said she did. Hoffman said, "I certainly hope you can face me in court and be honest, because you're dismissed." Nothing was said to the effect that Wall had a right to refuse to discuss the charge or to have an attorney. Wall left the office and clocked out at or about 10:30 a.m. About 45 minutes after she arrived at home, Hoffman telephoned and asked why Wall had clocked out and left the building. According to Wall, she replied that it was because she was dismissed. Hoffman said if Wall had been fired she would have given Wall her paycheck and told her she was terminated. Wall said that after their previous conversation, she took it to mean she was terminated. Hoffman asked if Wall were returning to work. Wall said, yes, at or about 2 p.m. Then Rose got on the telephone and asked what time Wall would return. Wall said 2 p.m. Rose asked why. Wall said her husband was out in the car and that was the earliest she could return. Wall returned to work at 2 p.m. and her employment continued until February 16, when she re- signed. Hoffman testified that when she received the charge she called her attorney. He said he did not know what it meant and suggested that she ask Wall. So she called Wall in, showed her the charge and asked, "Will you tell me what this is all about." Wall said, "Because I just didn't like what you said to me last week, I didn't think it was right." Hoffman said, "You're dismissed." When Hoffman tele- phoned Wall and Wall said she thought she had been " She did not identify the source of her information. " The 8(a)(3) allegation was later amended out of the charge. 1132 SHERWOOD-TRIMBLE MEDICAL BUILDING dismissed, Hoffman's reply was, "Well, I dismissed you from my office. I didn't dismiss you from your position. If I was going to terminate you I would have had your check ready and told you I'm either discharging you or terminat- ing you from your position." Rose testified that Hoffman told her and Franzen that she had received the charge and did not know what to do about it. She said she had telephoned Respondent's attorney and he advised her to ask Wall what it was all about since they had to reply immediately. When Wall came into the office Hoffman asked her what the charge was about. Wall said, "When I was in your office the other day you said you could talk any damn way you wanted to me, and I didn't think that was right." Hoffman said, "Is that all?" Wall said "yes." Hoffman said, "Oh, you're dismissed." Franzen's version of this conversation is also somewhat confused. He seemed to be confusing the two conversations. The General Counsel contends that Hoffman discharged Wall because she filed one of the unfair labor practice charges herein. The General Counsel argues that Hoffman's intent to discharge Wall is shown by the circumstances: one, Hoffmarn had never used the term "dismissed" to terminate previous interviews or meetings with Wall; two, the previous threats of discharge; three, Hoffman's demeanor of disgust; and four, the context in which the statement was made ("I hope you can be honest when we meet in court because you're dismissed.") I find no merit in this argument. I find it not unreasonable that Hoffman's attitude of disgust was motivated by her perception of Wall's stated reason for filing the charge as frivolous or ridiculous. I do not infer that it was indicative of a more sinister purpose. The threat to discharge Wall, if Wall is credited, was a very specific threat-to discharge her if she was involved in a sick-in in protest of the voluntary resignation of Ball. In the previous two conversations, when the threats of discharge were made, Hoffman used the term "terminate." Although Wall did initially testify that Hoffman said "I hope you can be honest when we meet in court because you're dismissed," she later testified on cross-examination that Hoffman had simply told her she was dismissed. Finally, it is undisputed that as soon as Hoffman learned that Wall had clocked out, she telephoned to inquire why Wall said she thought she was discharged. Hoffman assured her she only meant dismissed from the office. I also note that when Wall first related this conversation, she testified, "[Hoffman] said that if I had been dismissed that she would have given me my paycheck and said that I was terminated." Later on cross-examination Wall testified," when Hoffman called me on the phone she told me I hadn't been fired ... that if I had been fired or terminated that she would have handed me my paycheck." In these circumstances, I find that the General Counsel has not met his burden of establishing that Wall was, in fact, discharged. Accordingly I find that Respondent was not discharged in violation of Section 8(a)(1) and (4) of the Act. The complaint alleges that on January 23, Hoffman instructed Wall not to report to the Union that Respondent had threatened her with discharge if she participated in a work stoppage. I do not credit Wall as to the precise " Apparently this part-time work involved paper work regarding the Medi- Cal, Medicare certification. phraseology used by Hoffman. As indicated above, her recollection as to exact words used was subject to variations, which in this instance could be significant. I note that in attempting to learn the source of the rumored sick-in Hoffman spoke to three other employees. According to Hoffman she prefaced her statement to all four employees with the same remarks. The General Counsel did not adduce testimony from these other employees. I find the testimony of Hoffman and Rose, which varied slightly, but significant- ly from that of Wall, is more consistent with the nature of the conversation-that Hoffman explained that what she had to say should not be interpreted as relating to the Union or union activity. Rather, it had to do with a rumored sick-in to protest the departure of a supervisor who voluntarily resigned. Accordingly, I find that Respondent did not, in violation of Section 8(a)(l) of the Act, instruct Wall not to report to the Union that Respondent had threatened her with discharge if she participated in a work stoppage. I further find that Respondent violated Section 8(a)(1) of the Act by interrogating Wall concerning the charges Wall filed with the Board without complying with the safeguards set forth in Johnnie's Poultry Co., 146 NLRB 770, 775 (1964). IV. THE REPRESENTATION CASE A. The Challenged Ballot of William Kwok Kwok was challenged on the grounds that he was a supervisor. Hoffman admits that Kwok was promoted to the position of supervisor of the laboratories following the resignation of, and upon the recommendation of, Supervisor Ken Obata. Obata's resignation was effective as of October 17. On October 18, according to Hoffman and Kwok, Kwok in the presence of Obata informed Hoffman that he had just discovered a regulation in the Federal Register that the supervisor of a laboratory must have 6 years experience in order for the laboratory to qualify for Medicare, Medi-Cal certification. Kwok said he did not have the requisite 6 years. Kwok credibly testified that Hoffman said she would have to find a new supervisor and asked Obata to stay as long as he could until they found a new supervisor. Obata said he could only come in part time, but he would retain the title of supervisor to facilitate the certification paperwork. Obata later recommended Rudy Streeter as laboratory supervisor. Streeter credibly testified that he was interviewed and hired by Respondent on November 1. Hoffman testified that he said he would have to give his present employer notice, that it would probably take a couple of weeks, but that in the meantime he would come in sporadically and help out whenever he could in order to assist in obtaining certification for the laboratory. According to Hoffman this certification was very important because the new legislation had become effective on October I and she was concerned that Respondent might not be paid for laboratory billings. Average monthly billings for the laboratory were $60,000 or $70,000 of which probably $30,000 is Medi-Cal. Streeter credibly testified that he began work on a part- time basis immediately following his hire. '" He started full 1133 DECISIONS OF NATIONAL LABOR RELATIONS BOARD time on November 21. Kwok credibly testified that when he told Hoffman that he could no longer be supervisor, Hoffman said that Franzen would handle any problems in the laboratory. Kwok also testified that when Streeter was hired, Hoffman asked him to show Streeter the lab. Kwok did so and also announced to the laboratory employees that Streeter would be the new supervisor. Fairchild testified that Kwok introduced Streeter to the employees about a week before the election, stating that he was going to be the new supervisor. Also a memo was circulated the week before the election saying that Streeter was laboratory supervisor. According to her the same type memo was circulated the first week in November stating that Kwok was supervisor. Rose testified that such a memo was circulated and also one rescinding it. She did not testify as to dates. I do not credit Fairchild as to these dates. I find it incredible that after Streeter was hired, a memo would have been circulated saying that Kwok was the new laboratory supervisor without indicating that it was temporary. I find it more likely that such a memo was circulated when Kwok was first promoted and that Kwok introduced Streeter to the employees on November 1. Fairchild also testified that on the day of the election, Streeter was supervising the laboratory and that Kwok was showing him around the laboratory on the day before the election. Kwok credibly testified that laboratory employees all had certain assigned duties to perform and that during the period between supervisors everyone just continued to do his or her job. The only personnel problem that arose during this period was when Kwok told a technician that some of the doctors were complaining about his work and that one of the doctors would like a certain report as soon as possible. The technician said Kwok was not qualified to tell him what to do. Kwok referred the problem to Franzen. The next day Franzen told Kwok that the technician was no longer employed by Respondent. Franzen testified without contra- diction that it was his routine practice to daily visit each department for 5 or 10 minutes during the noon hour or just prior to the end of the workday. During the period between supervisors he spent 30 to 45 minutes daily in the laboratory. The parties stipulated that the payroll period for eligibility to vote in the election was October 22, 1978. 1 find that Kwok was employed in a nonsupervisory position prior to October 17 and at all times after October 18. Accordingly, I shall recommend that the challenge to his ballot be over- ruled. B. The Objections to the Election The objections filed by the Union involved herein state: Objection No. I (I) The above-named employer has interrogated em- ployees about their union activities; Objection No. 2 (3) The above-named employer has threatened them with loss of benefits if the union was successful in organizing its employees. Objection No. 4 (4) The above-named employer has discriminated against employees because of their activities on behalf of the above-named union. Additionally involved herein is Respondent's conduct re- garding the granting of wage increases. I have found above that during the critical period between September 26, 1978, the date the petition was filed, and November 21, 1978, the date of the election, Respondent has violated Section 8(a)(1) of the Act by interrogating employ- ees as to how they intended to vote in the representation election and their union activities and sympathies and those of fellow employees; by threatening employees with loss of wages and benefits and that Respondent would not negotiate in good faith with the Union if the employees selected the Union as their collective-bargaining representative; and by granting wage increases to employees to induce them to withdraw or withhold their support from the Union. I have also found that Respondent violated Section 8(aX)(3) and (1) of the Act by imposing more onerous and rigorous terms and conditions upon Kaiser in order to discourage her support of the Union. I further find that such conduct also interfered with the employees' exercise of a free and untrammeled choice in the election held on November 21, 1978. Accordingly, I shall recommend that the said election be set aside and that a new election be held at such time as the Regional Director deems appropriate. CONCLUSIONS OF LAW 1. Respondent is an employer engaged in commerce within the meaning of Section 2(2), (6), and (7) of the Act. 2. The Union is a labor organization within the meaning of Section 2(5) of the Act. 3. By coercively interrogating employees as to how they intend to vote in the representation election and as to their union activities and sympathies and those of fellow employ- ees; by threatening employees that it will not engage in good faith negotiations with the Union if the employees selected the Union as their collective-bargaining representative; by threatening employees that if they selected the Union as their collective-bargaining representative, their wages and benefits would be frozen throughout a period of protracted negotiations; by interrogating an employee, without the proper safeguards, concerning a charge she filed with the Board; and by granting employees wage increases to induce them to withdraw or withhold their support from the Union Respondent has interfered with, restrained, and coerced its employees in the exercise of their rights under Section 7 of the Act and has thereby engaged in unfair labor practices within the meaning of Section 8(a)(1) of the Act. 4. By imposing more onerous and rigorous terms and conditions of employment on its employees in order to discourage their support of the Union, Respondent had engaged in unfair labor practices in violation of Section 8(aX3) and (1) of the Act. 5. The aforesaid unfair labor practices affect commerce within the meaning of Section 2(6) and (7) of the Act. 1134 SHERWOOD-TRIMBLE MEDICAL BUILDING 6. Respondent has not violated Section 8(a)(1) of the Act as alleged in subparagraph 6(c) of the consolidated amended complaint herein. 7. Respondent has not violated Section 8(a)(1) and (4) of the complaint as alleged in paragraphs 14 and 15 of the consolidated amended complaint herein. 8. At all times material herein, prior to October 17, 1978 and after October 18, 1978, William Kwok has not been a supervisor within the meaning of Section 2(11) of the Act. 9. By its preelection conduct, as set forth above in paragraphs 3 and 4 and described more fully in the subsection herein entitled objections to the election, Respon- dent has interfered with its employees' freedom of choice in selecting a bargaining representative, and such conduct warrants setting aside the election conducted on November 21, 1978 in Case 31-RC-4287. THE REMEDY Having found that Respondent has engaged in certain unfair labor practices, I shall recommend that it cease and desist therefrom and that it take certain affirmative action designed to effectuate the policies of the Act. Upon the basis of the foregoing findings of fact and conclusions of law, and upon the entire record and pursuant to Section 10(c) of the Act, I hereby recommend the following: ORDER" The Respondent, Sherwood-Trimble Medical Building, Los Angeles, California, its officers, agents, successors, and assigns, shall: 1. Cease and desist from: (a) Coercively interrogating employees as to how they intend to vote in the representation election and as to their union sympathies and those of fellow employees. (b) Coercively interrogating employees as to unfair labor practice charges filed with the Board. (c) Threatening employees that it will not engage in good faith negotiations with the Union if they select the Union as their collective-bargaining representative. " In the event no exceptions are filed as provided by Sec. 102.46 of the Rules and Regulations of the National Labor Relations Board, the findings, conclusion and recommended Order herein shall, as provided in Sec. 102.48 of the Rules and Regulations, be adopted by the Board and become its findings conclusons, and Order, and all objections thereto shall be deemed waived for all purposes. (d) Threatening employees that if they select the Union as their collective-bargaining representative, their wages and benefits will be frozen throughout a period of protracted negotiations. (e) Granting employees wage increases in order to induce them to withdraw or withhold their support from the Union. (f) Imposing more onerous and rigorous terms and conditions of employment on its employees in order to discourage their support of the Union. (g) In any like or related manner interfering with, restraining, or coercing employees in the exercise of rights guaranteed in Section 7 of the Act. 2. Take the following affirmative action necessary to effectuate the policies of the Act: (a) Post at its facility in Los Angeles, California, copies of the attached notice marked "Appendix."" Copies of said notice, on forms provided by the Regional Director for Region 31, after being duly signed by Respondent's autho- rized representative, shall be posted by Respondent immedi- ately upon receipt thereof, and be maintained by it for 60 consecutive days thereafter, in conspicuous places, including all places where notices to employees are customarily posted. Reasonable steps shall be taken by Respondent to insure that said notices are not altered, defaced, or covered by any other material. (b) Notify the Regional Director for Region 31, in writing, within 20 days from the date of this Order, what steps Respondent has taken to comply herewith. IT IS FURTHER ORDERED that the complaint be dismissed insofar as it alleges violations of Section 8(a)(4) of the Act, and of Section 8(a)(1) of the Act other than as specifically found herein. It is recommended that Objections 1, 3, and 4 be sustained. I further recommend that the grant of wage increases found herein is objectionable conduct sufficient to warrant the setting aside of the election. Accordingly I recommend that the election held on November 21, 1978, be set aside and a second election by secret ballots be conducted at such time and manner as the Regional Director deems appropriate, and in view thereof, I shall not recommend that the ballot of William Kwok be opened and counted. " In the event that this Order is enforced by a Judgment of a United States Court of Appeals the words in the notice reading "Posted by Order of the National Labor Relations Board" shall read "Posted Pursuant to a Judgment of the United States Court of Appeals Enforcing an Order of the National Labor Relations Board." 1135 Copy with citationCopy as parenthetical citation