Piccadilly Cafeterias, Inc.Download PDFNational Labor Relations Board - Board DecisionsSep 13, 1977231 N.L.R.B. 1302 (N.L.R.B. 1977) Copy Citation DECISIONS OF NATIONAL LABOR RELATIONS BOARD Piccadilly Cafeterias, Inc. and Retail Clerks Union, Local 210, chartered by Retail Clerks International Association, AFL-CIO. Cases 15-CA-5954, 15- CA-5954-2, 15 CA-5954-3, and 15-RC-5797 September 13, 1977 DECISION AND ORDER BY CHAIRMAN FANNING AND MEMBERS JENKINS AND MURPHY On February 4, 1977, Administrative Law Judge Almira A. Stevenson issued the attached Decision in this proceeding. Thereafter, the General Counsel filed exceptions and a supporting brief, and the Respondent filed cross-exceptions and a brief in support thereof. Pursuant to the provisions of Section 3(b) of the National Labor Relations Act, as amended, the National Labor Relations Board has delegated its authority in this proceeding to a three-member panel. The Board has considered the record and the attached Decision in light of the exceptions and briefs and has decided to affirm the rulings, find- ings,' and conclusions of the Administrative Law Judge and to adopt her recommended Order, except as modified herein. The Administrative Law Judge found that Respon- dent violated Section 8(a)(1) of the Act by various acts of its supervisory hierarchy which interfered with, restrained, or coerced employees in the exercise of their statutory rights. We affirm these findings. We disagree, however, with the Administrative Law Judge's failure to find that Respondent also violated Section 8(a)(3) and (1) of the Act by terminating Gloria Green, Dorothy Moody, Murray Washington, and Bennette Glenn on December 13, 1975. The Administrative Law Judge found that Green, Moody, Washington, and Glenn were terminated for economic reasons, and the basis for their selection was job related. She concluded that the allegations that the four employees in question were terminated for discriminatory reasons were not supported by a preponderance of the credible evidence. As fully discussed by the Administrative Law Judge in her Decision, and supported by the record, the Respondent harbored strong union animus. Soon after an election petition was filed by the Union the end of October 1975, it sent a team of officials to Shreveport for the express purpose of conducting a campaign to dissuade employees from voting for the Union. t' he Respondent has excepted to certain credibility findings made by the Administrative Laws Judge. It is the Board's established policy not to overrule an Administrative law Judge's resolutions with respect to credibility unless the clear preponderance olf all of the relevant evidence 231 NLRB No. 123 Each team member was assigned a certain group of employees to interview, and based on a predesigned interview form attempted to find out what problems the employees had and to answer their questions. Team members were instructed to and did contact employees outside their assigned group and actively attempted to persuade employees that they did not need the Union. The team assembled about once a week throughout the preelection period and discuss- ed complaints voiced by employees and reported on how they thought individual employees would vote, as revealed from their contacts. Although the team of officials was specifically instructed not to ask questions or to engage in conduct which would be violative of the Act, the Administrative Law Judge found on the basis of credible evidence that Respondent's officials, as well as the majority of its supervisors, from the beginning of the campaign engaged in coercively interrogating numerous employees about their or other employees' union activities, sentiments, or desires. In addition, employees were promised job benefits if the Union were not voted in and threatened adverse economic consequences if the cafeteria were unionized. In several instances employees were solicited to per- suade others to support the Respondent's antiunion campaign and were given the impression that there was surveillance of employees' union activities. The Respondent's campaign to defeat the Union included several meetings with groups of employees and the distribution of literature which pointed out the disadvantages of belonging to a union and the alleged malpractices engaged in by unions. During the campaign Respondent's secretary-treasurer, Gar- rett, with Assistant Manager Elias in attendance, held several antiunion meetings with groups of employees. At a meeting held on December 11, Green, Moody, and Washington took issue with Garrett's presentation and, as found by the Adminis- trative Law Judge, Garrett became exasperated and told Green, Moody, and Washington, as well as one other employee, they would not be invited to any more meetings because they had closed minds. On December 13, 2 days after the above incident, Assistant Manager LeBlanc called Green, Moody, Washington, and Glenn to his office individually and in the presence of District Manager Self and Assistant Manager Elias told each of them that because of newly opened eating establishments in the area on December I and II business had fallen off and Respondent had to reduce personnel for eco- nomic reasons. The four employees were told that convinces us that the resolutions are incorrect. Standard Dry Wall Products, Inc., 91 NLRB 544 (1950), enfd. 188 F.2d 362 (C.A. 3, 1951). We have carefully examined the record and find no basis for reversing her findings. 1302 PICCADILLY CAFETERIAS, INC. they had been selected because they were marginal workers and that they would not be rehired in the future. Each was nevertheless handed a Christmas present of $80. Green's request to continue working over the holidays was refused. We note that all four terminated employees had been hired when the Respondent's Shreveport cafeteria first opened in August 1975, and they enjoyed high seniority. Respondent admits that seniority was not given any weight in its decision to terminate the four employees and contends that the selection was based on merit. Respondent pointed out that the employees had in the past experienced serious job difficulties, some of which it would appear would have been sufficient at the time for immediate dismissal. Significantly, there is no evidence that the employ- ees in question had ever received official reprimands, had ever been suspended, or otherwise disciplined. Glenn received a promotion and an increase in pay during the period. We particularly note that the termination took place almost immediately after three of the employees involved had offended an official of the Respondent by prounion remarks at an antiunion meeting of assembled employees, and all four terminations occurred less than a week before the scheduled representation election. As for the Respondent's contention that the terminations were business motivated, contrary to the Administrative Law Judge, we are unable to agree that the evidence presented by the Respondent supports this position. The Respondent's Shreveport operation was a new business which opened in August and the first full month of operation was September. Although October's sales showed a decline from September, November's sales showed an increase over October. The Respondent in fact expanded its payroll during November. While it is true that sales for the month of December were down about 5 percent from November, this fact was not known to the Respondent at the time the termina- tions were made. The accounting analysis which the Respondent put forward to support the economic basis for terminations at the hearing was admittedly not prepared until a much later date. I Member Murphy agrees that the discharges violated Sec. 8(aX3) and (l) of the Act. In doing so, she finds it unnecessary to hold. as her colleagues do. that the discriminatees were selected for discharge because of their protected union-related activities. To be sure, their selection was suspicious: set in view of certain credibility resolutions she believes that the record tends to support the conclusions urged on us by the Respondent that in any legitimate economic layoff the discriminatees would be the first to go. But. as Ibund ahose. there was no legitimate economic layoff here: the economic justiicat;ion was pretextual. Consequently. in view ,of that fact, the background of extensive unlawful antiunion activity. and the timing. Member Murphs finds that the purpose oft the layoff was to chill union actisi[y among Respondent's employees and that except for such activity there would have been no lavoff at times here relevant. It therefore follows The Respondent's economic defense is further weakened by the fact that, at the time it was claiming financial hardship, Assistant Manager Elias hired a floor assistant on December 11, 2 days before the so- called reductions in force were made, and, on December 14, a day after the terminations, Respon- dent hired two additional employees: a customer assistant and a pot washer. These were all jobs which the terminated employees were capable of handling. Moreover, at the same time it was claiming low earnings, the terminated employees were each given an accelerated Christmas bonus of $80. No explana- tion was given for this generosity. For all the above reasons we believe that the economic basis for the terminations must be dis- counted. Because of the foregoing analysis of the evidence, and a careful consideration of the record and circumstances, including the Respondent's union animus and illegal conduct, and the weaknesses of its explanation of the timing and selection of the four employees in question for discharges, we find that the purported reasons for the December 13 termina- tions were clearly pretextual. Accordingly, we find that Green, Washington, Moody, and Glenn were terminated for discriminatory reasons in violation of Section 8(a)(3) and (1)2 of the Act.3 AMENDED REMEDY Having found that Respondent discriminatorily discharged Gloria Green, Dorothy Moody, Murray Washington, and Bennette Glenn, we shall order it to offer them reinstatement, with backpay computed on a quarterly basis from the date of their discharge to the date of an offer of reinstatement, as prescribed in F. W. Woolworth Company, 90 NLRB 289 (1950), plus interest as set forth in Isis Plumbing & Heating Co., 138 NLRB 716 (1962), and Florida Steel Corporation.4 Further, this conduct warrants issuance of a board order. In all other respects, we adopt the remedy recommended by the Administrative Law Judge in the portion of her Decision. that the discharges of Green. Washington. Moody. and Glenn were discriminatory even if, as contended. they were selected for the layoff. not because of their union activity. but because of their incompetence. :' In view of our findings herein, we shall order that the ballots of Green. Washington. Moody, and Glenn which were challenged at the election conducted in Case 15-RC-5797 be overruled. and that these ballots be opened and counted. 4 In accordance with our decision in Florida Steel Corporuaion. 231 NLRB 651 (1977). we shall apply (he current 7-percent rate for periods prior to August 25, 1977. in which the "adjusted prime interest rate" as used by the Internal Revenue Service in calculating interest on tax payments was at least 7 percent. 1303 DECISIONS OF NATIONAL LABOR RELATIONS BOARD ORDER Pursuant to Section 10(c) of the National Labor Relations Act, as amended, the National Labor Relations Board adopts as its Order the recommend- ed Order of the Administrative Law Judge as modified below and hereby orders that the Respon- dent, Piccadilly Cafeterias, Inc., Shreveport, Louisi- ana, its officers, agents, successors, and assigns, shall take the action set forth in the said recommended Order, as modified herein: 1. Delete paragraph l(b) and add the following: "(b) Discharging employees in order to discourage them from being or becoming union members or supporting the union. "(c) In any other manner interfering with, restrain- ing, or coercing employees in the exercise of their rights guaranteed under Section 7 of the Act." 2. Add as paragraphs 2(a) and (b) the following, relettering the present paragraphs accordingly: "(a) Offer Gloria Green, Dorothy Moody, Murray Washington, and Bennette Glenn immediate and full reinstatement to their former jobs or, if such jobs no longer exist, to substantially equivalent jobs, without prejudice to their seniority or other rights and privileges, and make them whole for any loss of earnings suffered by reason of Respondent's discrim- ination against them in the manner set forth in the 'Amended Remedy.' "(b) Preserve and, upon request, make available to the Board or its agents, for examination and copying, all payroll records, social security payment records, timecards, personnel records and reports, and all other records necessary to analyze the amount of backpay due under the terms of this recommended Order." 3. Substitute the attached notice for that of the Administrative Law Judge. IT IS FURTHER ORDERED that the challenge to the ballots of Mary Clark, Linda Thomas, Jocelyn Williams, Brenda Jones, Ruie Aleen Horton, Alvin Bourke, and Willie Haskins, cast in the election conducted in Case 15-RC-5797 on December 18, 1975, be sustained; that the challenges to the ballots of Dorothy Goff, Deborah Cline, Azzie Jenkins, Bennette Glenn, Gloria Green, Dorothy Moody, and Murray Washington be overruled and those ballots opened and counted; and that the Regional Director shall issue and serve on the parties a revised tally of ballots. If the revised tally of ballots indicates that the Union has won the election, the Regional Director shall issue the appropriate certification. In the event the revised tally of ballots shows that the Union has lost, that election shall be set aside and the Regional Director shall direct a new election at such time as he deems appropriate. NOTICE To EMPLOYEES POSTED BY ORDER OF THE NATIONAL LABOR RELATIONS BOARD An Agency of the United States Government WE WILL NOT coercively interrogate our em- ployees about their or other employees' union activities, sentiments, or desires; or create the impression of surveillance of employees' union activities; or imply that employees would receive job benefits if Retail Clerks Union, Local 210, chartered by Retail Clerks International Associa- tion, AFL-CIO, is not voted in or that promo- tions are a quid pro quo "no" vote; or solicit employees to persuade others to support our antiunion campaign; or promise to rectify em- ployee grievances or other benefits to influence votes; or threaten adverse economic consequenc- es of unionization. WE WILL NOT discharge employees in order to try to discourage our employees from being or becoming union members. WE WILL offer Gloria Green, Dorothy Moody, Murray Washington, and Bennette Glenn full reinstatement to their former positions or, if these positions no longer exist, to substantially equiva- lent ones, without prejudice to their seniority or other rights and privileges, and make them whole for any losses they suffered because of our discrimination against them, with interest. WE WILL NOT in any other manner interfere with, coerce, or restrain employees in the exercise of the rights guaranteed to them by Section 7 of the National Labor Relations Act, as amended, PICCADILLY CAFETERIAS, INC. DECISION STATEMENT OF THE CASE ALMIRA ABBOT STEVENSON, Administrative Law Judge: A hearing was held in this consolidated proceeding on June 21-25 and July 14-15, 1976, at Shreveport, Louisiana. Retail Clerks Union, Local 210, chartered by Retail Clerks International Association, AFL-CIO (Petitioner and Charging Party, herein referred to as the Union), filed a petition in Case 15-RC-5797 on October 20, 1975. Pursuant to a Stipulation for Certification Upon Consent Election, an election was conducted in the stipulated appropriate unit on December 18, 1975. The vote was 40 for and 39 against the Union. There were 27 challenged ballots, sufficient to affect the result. The Employer and the Union filed objections. On December 19, 1975, the Union filed and served on the Respondent the charge in Case 15- CA-5954, and on December 29, 1975, filed and served the APPENDIX 1304 PICCADILLY CAFETERIAS, INC. charges in Cases 15-CA-5954-2 and 3. On March 31, 1976, the Regional Director issued a Report on Objections and Challenged Ballots and Order Directing Hearing on Objections and Challenged Ballots. In his report, the Regional Director recommended that seven challenges be sustained; that six be overruled; and that the Employer's objections be overruled entirely; and he approved the withdrawal of the Petitioner's Objections 1-5, 8-10, 12-15, and part of Objection 7. The Regional Director also recommended that a hearing be conducted with respect to the challenged ballots cast by 14 employees, and with respect to the Petitioner's Objections 6, 11, 16, and a portion of Objection 7. The Regional Director found that the conduct referred to in the latter-numbered objections would be included in a complaint to be issued in Cases 15- CA-5954, -2, -3.i On April 9, 1976, the Regional Director issued an order consolidating cases and consolidated complaint in Cases 15-CA-5954, -2, and -3; and an order consolidating Cases 15-CA-5954, -2, -3, and 15-RC-5797. The consolidated complaint was amended at the hearing and duly answered by the Respondent. The issues in this consolidated proceeding are whether or not the respondent interfered with, restrained, or coerced its employees in violation of Section 8(a)(1) of the National Labor Relations Act, as amended, and discriminated against certain employees in violation of Section 8(a)(3); whether or not it interfered with the election conducted on December 18, 1975; and whether the challenges to 14 ballots should be sustained or overruled. Upon the entire record, including my observation of the demeanor of the witnesses, and after due consideration of the excellent briefs filed by the Respondent Employer and the General Counsel, I make the following: FINDINGS OF FACT AND CONCLUSIONS OF LAW I. JURISDICTION The Respondent is a Louisiana corporation engaged at its cafeteria involved herein located in Shreveport, Louisi- ana, and at other locations in Louisiana and other States in the retail sale of food and beverages. During the past 12 months the Respondent had gross sales in excess of $500,000, and purchased and received goods valued in excess of $50,000 directly from points located outside Louisiana. The Respondent admits, and I conclude, that it is an employer engaged in commerce within the meaning of Section 2(6) and (7) of the Act. 11. LABOR ORGANIZATION The Union is a labor organization within the meaning of Section 2(5) of the Act. III. UNFAIR LABOR PRACTICES A. Introduction The Respondent operates more than 60 cafeterias throughout the Southern States. None of them are unionized. Its Shreveport facility was opened in August The EmploVer filed exceptions to the Regional Director's report. but the National Labor Relations Board adopted the Regional Director's finding and recommendations. 1975 in the South Park Mall which accommodates 73 retail outlets. It is a double lined cafeteria which at material times employed a complement of 106 employees. All the events described herein took place at or near the Shreveport cafeteria during the fall and winter of 1975. The amended complaint alleges, the Respondent does not dispute, and I find that the following persons are supervi- sors and/or agents of the Respondent within the meaning of Section 2(1 1) and/or 2(13) of the Act: William Richards David Garrett O. Q. "Dick" Quick Malcolm Stein William Schwarting Ralph Self Arthur LeBlanc Bill Haskins Richard Abraham Alton Davis Don Argrave Charles Elias Louis Russell William Gilyard president secretary-treasurer general mgr district mgr district mgr district mgr cafeteria mgr cafeteria mgr cafeteria mgr cafeteria mgr asst cafeteria mgr asst cafeteria mgr asst cafeteria mgr cafeteria manager-trainee Organizational activity began among the Shreveport employees in early September 1975, shortly after the cafeteria opened. Union President Aurbin Dickey, Busi- ness Representative Roosevelt Smalley, and other union organizers frequented the cafeteria, the lobby, and the mall, contacting employees. Cards were distributed by them and by employees, signatures were obtained, meet- ings were held, and buttons were worn. Cafeteria Manager LeBlanc received a recognition-demand letter on Friday, October 17, and immediately informed his general manag- er, O. Q. "Dick" Quick, and Secretary-Treasurer and General Counsel David Garrett by telephone. Garrett instructed LeBlanc to say nothing about the letter and to assemble the supervisory staff for a meeting Sunday, October 19. On that day, Garrett, Quick, and Ralph Self, the district manager to whom LeBlanc was responsible, arrived in Shreveport and met with LeBlanc and his assistant managers, Don Argrave, Louis Russell, and Ellis Gouch, chef Rotan Blocker, and head baker Clarence Dixon. Garrett instructed the supervisors not to threaten anybody, not to spy, not to talk to employees about the Union, and to maintain normal operations. On October 20, 1975, the Union filed a petition for a Board election. Garrett, Quick, and Company President Richards made short visits to Shreveport after that, and, on November 17, a company-dispatched team arrived to remain until the Board election. The team was led by Garrett and consisted of General Manager Quick, District Manager Ralph Self, managers of other districts, Malcolm Stein and William Schwarting, managers of other cafeterias, Richard Abra- ham, Bill Haskins, and Alton Davis, and Manager-Trainee William Gilyard. The dispatch of this team conformed with the Respondent's practice of assembling such teams to deal with crisis situations at individual cafeterias such as 1305 DECISIONS OF NATIONAL LABOR RELATIONS BOARD opening week, mismanagement, and, on one other occa- sion, the advent of a union organizing drive at a Memphis cafeteria, which was defeated. All members of the management team testified that Garrett informed them, at that first meeting on November 17, that their purpose was to win the Board-conducted election. Each was given printed instructions not to question or spy on employees, not to make any threats or promises or any statement which might be misunderstood as a threat or promise, and a list of questions and answers which could be used in talking with employees. Each team member except trainee Gilyard was assigned a certain group of employees to interview. Each was given a supply of newly devised personnel forms and instructed to begin his interview with each employee by filling out the form with information obtained from the employee. Team members were then to talk to the employees, tell them how the Company operated and the reasons why the Company objected to unionization, find out what problems the employees had, and answer their questions using the printed "don'ts" and questions and answers as guidelines. Team members were also instructed to get to know as many employees as possible, in addition to those specifical- ly assigned, and try to persuade them they did not need the Union; and it is clear that most of them contacted many employees. The team assembled every week or so throughout the campaign period and reported complaints voiced by employees, and their current evaluations as to how they thought individual employees would vote, based, they testified, on how the employee felt about his job and whether he had any complaints as revealed by their interviews and discussions. Garrett testified that he specifically instructed the team members not to ask any employees how they felt about the Union, whether they signed a card, or whether they had gone to union meetings, and that he did so because it is illegal to ask and because such questions create tension and a true reading cannot be obtained that way as employees will lie. The managers described in depth their techniques in interviewing employ- ees, pursuing their campaign to win the election, and obtaining information on their progress. The Respondent's campaign also included several meet- ings held with employee groups and distribution of literature covering such subjects as union dues, fees, fines, and assessments; union fines being upheld by the NLRB and the Supreme Court; high salaries paid to officers of the International Union; alleged mismanagement of the funds of local unions; economic losses entailed by strikers and the possibility of being replaced; fringe benefits paid by the Respondent; and instructions on how to vote no. Several employees were discharged or laid off on Saturday, December 13, triggering a walkout by 30 or so employees, most of whom returned to work for their next scheduled shift. The election was conducted on December 18 with results described above. 2 [ credit this testimony by Moody and Washington. Although Moody was prone to exaggerate the number of times she was interrogated, this testimony is undenied, is mutually consistent, and it conforms with the The complaint alleges, and the answer denies, that the strike was an unfair labor practice strike; that the Respondent unlawfully discharged these and other em- ployees and refused to permit a striker to return to work; and interfered with employees' rights under the Act. B. Violations of Section 8(a)(l) I. The team The amended complaint alleges, and the Respondent denies, that President Richards, Secretary-Treasurer Gar- rett, General Manager Quick, District Managers Self, Stein, and Schwarting, Cafeteria Managers Abraham, Bill Haskins, and Davis, and Manager-Trainee Gilyard all interrogated employees; that Garrett, Quick, Self, and Bill Haskins created the impression of surveillance of employ- ees' union activities; that Garrett, Quick, Bill Haskins, and Self promised employees benefits if they would abandon the Union; that Garrett also unlawfully threatened to terminate and replace employees if they struck the Respondent again; that Abraham threatened not to open additional cafeterias if the Union was successful in Shreveport; and that Quick unlawfully advised employees he desired them to work for the Company in the election campaign. President Richards: Employee Dorothy Moody testified, and I find, that about the last of November Richards sat down with her at a table in the dining room and during their conversation, which was devoted mainly to Richards' reasons why Moody should vote against the Union, Richards asked her how she felt about the Union. Moody continued that she had additional conversations with Richards after that and each time he asked her how she felt about the Union or how she was going to vote, and she told him each time she was going to vote no. Employee Murray Washington testified, and I find, that she was interviewed by Richards during Thanksgiving week in a booth in the dining room; Richards filled out a form from her answers to questions, and then asked her how she felt about the Union. She said she told him she had not decided but, if she had, she would not tell him; and he told her he wished she would vote no. 2 I conclude that President Richards coercively interrogated Moody and Murray Washington, in violation of Section 8(a)(1). Secretary-Treasurer Garrett: Employee Dorothy Moody testified, and I find, that about a week and a half or 2 weeks before Thanksgiving she had a conversation with Garrett in one of the booths in the dining area in which he gave her reasons she should be against the Union and asked her how she felt about the Union and how she was going to vote, and urged her to vote no. Moody said she told Garrett she did not want the Union and was going to vote no. Moody said she had several subsequent conversa- tions with Garrett when he would "stop by and talk," and on each occasion he asked her the same questions. Fannie Smith, an employee who was subsequently promoted and is now head of the dish room, testified, and I find, that Garett came up to her on one or two occasions pattern of conduct found below to have been engaged in by Richards' subordinate executives. 1306 PICCADILLY CAFETERIAS, INC. and as he passed her "he would always holler at me when he come by, Miss Smith, how you doing? Or Miss Smith you still with us or you still going to give us a no vote or something like this," and that she responded "yes, or un huh, or something like that." I find, as employee Mary White testified, that about a week before Thanksgiving Garrett and Quick talked to her in the storeroom, and that Garrett "asked me, he said, 'was there any union meeting' and I told him I didn't know."3 On December 14, the day after an employee walkout discussed below, Garrett called a meeting of all employees on duty at the cafeteria. It is substantially undisputed that Garrett told the assembled employees that when they had walked out they were told they could not come back; the Company subsequently realized that it had been wrong and called them all back as they had offered to come back before they were replaced; but, if they went on strike again, the Company would attempt to replace them and, if it replaced them before they came back, they would lose their jobs because it was two strikes and you are out in this ball game. 4 I conclude that Secretary-Treasurer Garrett coercively interrogated Moody and White and reasonably can be said to have created the impression that Fannie Smith's union activities were under surveillance, in violation of Section 8(a)(1). On the other hand, I do not agree with the General Counsel that Garrett's statement at the December 14 meeting can reasonably be said to have interfered with employee rights, as the statements merely summarized parties' legal rights in the situation described. General Manager Quick: Mary White testified, and I find, that during the week before Thanksgiving Quick asked her, in the storeroom, how she felt about the Union and she told him it made no difference to her. (It was then that Garrett, who was present, asked her, as found above, whether there had been a union meeting.) Employee Vona Traylor testified, and I find, that at her interview with Quick, about a week before Thanksgiving, he filled out the personnel form and then asked her how she felt about the Union; she told him she did not know anything, and he wrote her answer on a tablet and told her the Union was not good for the employees. Traylor also testified, and I find, that Quick asked her the same question again in early December during another conversation in a booth with another manager present whom she recalled as Alton Davis. I also find, as she testified, that, on this occasion, Quick asked Traylor whether she had been to any union meetings and, when she replied that she had, asked how many people attended them and she said she did not know; and he also asked her if she was against a yes vote. I further find, substantially as she testified, that Davis then said she was a strong person and not afraid to speak up, and Quick told her the Company needed somebody who was not afraid to speak up and asked how :1 I credit this testimony of Moody, White, and Fannie Smith against Garretl's denial that he had any conversations with them about the Union while conceding he formed the impression that Moody was against the Union. The demeanor of White and Smith was that of truthful witnesses and the) were not impeached; Moody's testimony was consistent with theirs here and I have credited her above on similar incidents. I do not, however, credit testimony by employees Betty George and Rodney McCargo regarding alleged interrogations, impression of surveillance, and an she would like to represent the company side in the election. Bertha Washington testified, and I find, that, during a conversation with Quick in the dining room in November or early December, he told her he thought she had an open mind and he wanted her to talk to the rest of the employees to get them to vote no; and that she responded she would think about it. Employee Robert Green credibly testified that Quick spoke with him in a dining room booth about 2 weeks before the election; Quick asked how he was going to vote and how he felt about the Union; as employees Clara Kennedy and Carrie Mims walked past the booth Quick asked Green if he knew how they were going to vote; Quick also told Green he was moving up and asked if there was anywhere else he wanted to work but Green said no. Employee Maurice Thomas testified, and I find, that about a week before the election Quick interviewed him in a booth and filled out the personnel form. Quick then said he wanted to talk about the Union. He told Thomas how much the Company could do for him but, if the Union came in and hurt the Company's growth, there would not be as many opportunities for promotion as a union could slow the growth of a company; but, if the Union was not there, the chance of being promoted would be a whole lot better and Thomas had an opportunity if he wanted to grow with the Company. Thomas said he would like to try a change in jobs; Quick said he would see what he could do; he asked Thomas how he felt about the Union; Thomas said he did not know. Quick told him to think about it and Quick hoped he would go along with the Company. Rodney McCargo credibly testified as follows: "Three or four days before the election . .. he told me . . . he had . .an employment form to fill out .... And after I filled it out, he asked me. . . whether I had decided to vote for the union or not and I said, 'I haven't really decided,' and then he asked me did I fill out a card, a union representative card and I told him yes. And he asked me where did I fill it out, . . . and I told him at Walgreen's .... He asked me why I was wearing this union button and I told him, if they would give me theirs I would wear theirs too. Not any specific reason why I was wearing it .... He asked me where some of [the union meetings] were held and I told him I didn't know." The following evening, during the Christmas party, Quick "asked me had I decided to go for the union or not and I told him I didn't know . . . he still asked me why I was wearing the union badge and I said, 'why do you keep on asking me?' and he said he was kind of concerned about it because if I was wearing it, you know, there wasn't really no point in him talking to me, because he could see which way I was going to vote. And I said, 'Not exactly . .. I could change my mind.' " unlawful promise by Garrett. George's explanation of a contradictory statement in her pretnal affidavit was not persuasive. and McCargo was too garbled and vague to be reliable in the face of Garrett's more precise and plausible accounts. 4 Failure to grasp the esoteric but critical difference between replacement and discharge no doubt accounts for Irma Barfield and Clota Newton's receiving the impression that Garrett said future strikers would be fired. 1307 DECISIONS OF NATIONAL LABOR RELATIONS BOARD Irma Barfield testified, and I find, that the day before the election, Quick spoke to her in the dining room area, and said, "Irma, I heard you changed your vote from yes to no," and that the Company appreciated it. She told him that she had not discussed her vote with anyone yet, and he said, "Well, we would appreciate it if you would change your vote." 5 I conclude that General Manager Quick coercively interrogated employees, implied that employees would receive job benefits if the Union was not voted in, gave an employee the impression that her union activities were under surveillance, and solicited employees to persuade others to support the Respondent's cause in the election campaign,6 in violation of Section 8(a)(1). I am of the view, however, that an additional statement made to Traylor, that she was getting a raise, probably referred to a forthcoming increase in the minimum wage and was not related to the organizing campaign or Traylor's part in it, and I conclude it did not violate the Act. District Manager Self: Mary White and Bertha Washing- ton, whom I have credited generally, testified to separate conversations with Self. He asked White, in District Manager Stein's presence, "how did I feel about the union," and she responded, "unions was all right." Self asked Washington, after filling out the employment form, "how I felt about the Union," and when she told him she had no answer to that question because she was going to vote whichever way would benefit her best, Self told her she should consider voting no. Robert Green, whom I have credited on other similar incidents and who was equally credible here, was interviewed by Self shortly after Thanksgiving. Self filled out the employment form, "and he asked me how did I feel about the union." Green replied he did not know anything about it, but Self asked him how he was going to vote. Green replied he did not know, and Self wrote down his reply. I credit Dorothy Moody again here that at an interview with Self a week or so before Thanksgiving he filled out the employment sheet and then said, "I want to ask you this. How do you feel about the union?" and Moody told him she was going to vote no; and that Self came by and spoke to Moody while she was working on the line several times after that, and asked her how she felt about the Union and how she was going to vote, and urged her to vote no, and Moody continued to tell him she was going to vote no. Employee Bennette Glenn credibly testified that Self called Glenn to a booth in the cafeteria in November saying he wanted to ask him a few questions if Glenn had the time; Glenn sat down, and Self "asked me how did I (' Credibility resolutions are based on the favorable demeanor of Mary White (as found above) and Bertha Washington, who are credited generally. Although I do not believe that Quick implied he would pay Traylor over $5 an hour if she took up the Company's cause, she seemed truthful otherwise including conduct by Quick similar to conduct testified to by Bertha Washington, Except for some uncertainty about the date, McCargo was more specific as to his conversation with Quick. Careful study of Quick's testimony reveals his account not to be very much different from Thomas'. I do not credit Quick's denials of the remaining testimony because I believe that he as well as the other executives were unable to resist obtaining the information they wanted by direct questions. I do not, however, credit Melody Smith that Quick interrogated her, because she stated in her pretrial affidavit that no management representatives did so. *i Authorities for finding such conduct unlawful are Montgomery Ward & feel about the Union and I told him I didn't have anything to say and he asked me, well, did I think that Piccadilly was treating me fair and I said I didn't have anything to say about that either." Self told him that that would be all, and Glenn left the booth. Colta Newton credibly testified that a week before the election Self called her to a booth and filled out the personnel form and then asked her how she felt about the Union. Newton responded that the Union would be good for employees as they did not get the right wages. Self said the employees would soon be getting a nickel more and, although he did not want to tell her how to vote, she should vote no for her own good. As above, I credit Irma Barfield that about 2 weeks before the election Barfield went to a table where Self was sitting and he told her, "Irma, I know you are attending union meetings. I just wanted to let you know." Barfield told him she was not attending union meetings but he said, "[W]ell, he knew I was talking to union representatives." Employee Vicky Sandefur [Thibodeaux], whom I credit because in this instance her testimony fits the pattern, testified that, in early December, Self interviewed her and filled out the personnel form. He then put it aside and said he wanted to talk about the Union. He asked her how she felt about the Union and she replied she would rather not answer because "either way I answer I make somebody mad." He said, "I know you signed a union card like everybody else did and . .. .he asked me if I knew about these union meetings," and Sandefur said she did. Maurice Thomas, whom I again credit, testified he was promoted the day before the Board election, and he encountered Self at the door of the employee's room. Self told him he had heard about his promotion, "and he congratulated me and patted me on the back and said, you know how to vote." 7 I conclude that District Manager Self coercively interro- gated employees, created the impression that employees' union activities were under surveillance, and implied that an employee's promotion was a quidpro quo for a no vote, and that this conduct violated Section 8(a)(1). District Manager Stein: I again credit Mary White that during the conversation she had with District Manager Self and Stein, sitting in the dining area 2 days before Thanksgiving, discussed above, Stein asked her how she felt about the union, whether she had signed a union card, and "was there a union meeting." Dorothy Moody is also credited that she met Stein when LeBlanc brought him around and introduced him to the employees working on line two. One day after that Stein Co., Incorporated, 226 NLRB 184 (1976); Franklin Parish Broadcasting, Inc., 222 NLRB 1133 (1976): and RuJy Concrete Company, 213 NLRB 724, 726 (1974). Cf. N.L.R.B. v. Monroe Tube Company. Inc., 545 F.2d 1320 (C.A. 2, 1976). ? Ralph Self, district manager with jurisdiction over the Shreveport cafeteria, hired about half its employees. His testimony was frequently vague, uncertain, and evasive, and his demeanor was unimpressive. I do not credit his denials of the above testimony. No findings are based on testimony by employee Tom Lutton regarding Self as portions were implausible and he failed in my opinion satisfactorily to explain the absence of portions of it from his pretrial affidavit. Nor do I credit Sandefur's testimony about an alleged statement she overheard to employee Chris Cornbower, because it lacked specificity and was not corroborated by Cornbower whose failure to appear was not explained. 1308 PICCADILLY CAFETERIAS, INC. returned to the line and started talking, "asked me how did I like the pie counter and then he asked, he said, 'Is there anything else in the cafeteria you think you could do better than staying at the pie counter?' " Moody told him she would give' anything a try, and he said, "Well, you never know what might happen." Stein then started talking about the Union, and asked her, "How do you feel about the union?" He also said that, if the Union got in, it would not give her anything at all it would only take away, "and then he asked me, he said, 'How are you going to vote?' He said, 'Are you going to vote yes for the union and let it take away from you or are you going to vote no?' " Moody responded that she was going to vote no and she did not feel the union was good for her. Employee Bessie Williams credibly testified that, on November 23, Stein interviewed her at a table in the dining room, and filled out an employment form. "He then asks me had I heard anything good about the Union and I told him no. Then he asked me how did I feel about the Union and so I told him I didn't feel you needed a Union at Piccadilly. Then he felt that he had my vote and I told him and he asked me was that right and I said that's right and then he asked me if he could count on me and I said yes you can count on me 'cause I don't feel we need a Union." 8 I conclude that Stein interrogated employees about union activities as alleged in the complaint, and thereby violated Section 8(a)(l). District Manager William Schwarting: Employee Adison Williams is credited to the effect that she had a conversa- tion in mid-December with Schwarting in a booth; he told her he was working for Piccadilly and what his position was; and "He asked me, you know, how did I feel about the union." Williams responded that she could not afford to pay union dues. Schwarting then asked her if she had been to a union meeting. She told him that she had been to one meeting, "and he said he didn't see no harm in, you know, finding about the good or bad of a union."9 I conclude that Schwarting interrogated Adison Williams about her union activities and thereby violated Section 8(a)(l). Manager Richard AJraham: Irma Barfield, whom I again credit, testified she talked with Abraham in a booth about a week before Thanksgiving. Abraham filled out the employment form and, after he finished, he said, "Well, Irma, how do you feel about the union?" She told him she felt okay and then, when he then asked her how she felt about Piccadilly, she told him it was okay too and that she liked her job. And then he said, "Well, Irma, I know you've attended union meetings," and that he wanted to let her know they were telling her lies. I Stein testified that he contacted almost every employee during the campaign. but had no discussion with Mary White at all and none with Moody about the Union. His interview with Bessie Williams ended with the personnel form, he said. because Williams refused to discuss anything else. Williams appeared to be independent. forthnght, and honest. Stein was not as credible as these three employees who testified against him. " Schwarting testified that he talked to employees about the election, and he assumed union meetings were being held. He denied, however, asking Adison Williams any questions about the Union, how she felt about the Union, or attending union meetings. or asking any employees questions such as that. Adison Williams' demeanor was more committed to the facts as she recalled them. Murray Washington credibly testified that she had a conversation with Abraham during Thanksgiving week in the dining room, "about management there at Piccadilly," and he asked her what was the problem there. Washington made some adverse comments about LeBlanc and Argrave, and Abraham said the problem would be corrected "in some kind of a way," and to give Piccadilly another chance. "Then he asked me how did I feel about the union"; and she told him she had not decided, and if she had, she would not tell him. I credit Adison Williams that Abraham talked to her in a booth after filling out the personnel form. She asked him whether the Company planned to open another cafeteria in another mall, "The only thing he told me was that if the Union, you know, got into this Piccadilly that they wouldn't have another one over there in the [other] Mall." 'o I conclude that Abraham interrogated employees and threatened adverse economic consequences of unioniza- tion, in violation of Section 8(a)(l). Manager Bill Haskins: I credit the following employee testimony. During his interview of Mary White in November, Haskins asked White whether she had ever been in a union before and, when she told him she had not, he asked her if she was a member of the Retail Clerks; she said she was not; he asked if she signed a card, and she told him yes. Haskins talked with Clota Newton in a booth about a week before the election and asked her how she felt about the Union; she replied that the Union was good for the employees and would guarantee them a decent wage and job security. Sometime in November, during a conversation in a booth, Haskins told Bertha Washington if she would give Piccadilly another chance and vote no there would be some changes made in the cafeteria; she asked him what the changes would be, and he told her she would see them for herself. Later, when Assistant Manager Don Argrave was transferred out of Shreveport, Haskins told Washington that was one of the changes being made. He also told Washington he knew there had been Monday night meetings. In a conversation with Dorothy Moody about the Union once while she was working on the line, and in subsequent conversations, Haskins asked Moody how she felt about the Union and how she was going to vote; on each occasion she told Haskins she did not feel the Union was good and she was going to vote no. While speaking to Gloria Green against the Union in the dining room about 2 weeks before the election, Haskins '0 Richard Abraham. manager of a Piccadilly cafeteria in Monroe, Louisiana, testified to the best of his knowledge he filled out the personnel form on Irma Barfield. He could not remember having any conversations with Murray Washington. He testified he could not remember Adison Williams' asking when he interviewed her whether there was to be another Piccadilly but he said, if she did, the only answer he could have given was that he did not know. He denied the unlawful statements attributed to him by those employees. I credit the employees. Barfield's retort, when asked why this evidence did not appear in her pretrial affidavit, that a lot went on that did not appear in her affidavit, certainly seems to be true. Washington's and Williams' detailed recall of their conversations with Abraham seemed more reliable than his hazy denials. 1309 DECISIONS OF NATIONAL LABOR RELATIONS BOARD asked her how she felt about it, and she told him it was all right, it was nothing bad. In a conversation with Vona Traylor around the first of December in the dining room area, Haskins asked her how she felt about the Union, and she replied that she felt the employees needed the Union because people were cursed and fired for no reason at all; Haskins wrote down her answer. A week before the election, Bill Haskins told Carrie Mims, in a conversation with several floor assistants in the dining room, that Piccadilly was going to win, and "I know you are going to vote for Piccadilly. We can count on you ... . We can count on your vote." I Accordingly, I conclude that Bill Haskins coercively interrogated employees, created the impression that Carrie Mims' union activities were under surveillance, and promised Bertha Washington to rectify employee grievanc- es for the purpose of influencing her vote in the election, all in violation of Section 8(a)(1). Manager A lon Davis: Davis is the manager of the Respondent's cafeteria in Tulsa, Oklahoma. Testimony against him is not of the same caliber as that outlined above against other officials. Thus, Robert Green was somewhat unspecific as to what Davis said to him. Vona Traylor's identification of Davis was uncertain. Betty George's pretrial affidavit contained no reference to Davis and there is some difference between the accounts given by her and Clota Newton as to what Davis said to them, both accounts being in any event of doubtful coercive impact. Eunice Mason's pretrial affidavit failed to conform entirely with her testimony and her explanation of the variance was not wholly convincing. I therefore find that the General Counsel failed to present a primafacie case against Davis, and I shall recommend that the complaint be dismissed as to him. Manager Trainee William Gilyard: Fannie Smith credibly testified that on one occasion Gilyard said to her, "Ms. Smith you going to give us a no vote, aren't you?" She told him yes. I think it quite likely Gilyard interrogated Smith as she testified, and I must conclude that it violated Section 8(a)(1). On the other hand, I find no coercive impact in additional remarks she testified to. 2. The staff The management staff of the Shreveport cafeteria was headed throughout by Manager Arthur LeBlanc who was in overall charge. Don Argrave was assistant manager next in authority under LeBlanc until he was transferred and replaced by Charles Elias December i, 1975. Ellis Gough (not involved in this proceeding) and Louis Russell were second assistant managers. The Respondent concedes that head baker Clarence Dixon and chef Rotan Blocker (also not involved) are additional supervisors. Alvin (Bo) Bourke, Willie Haskins, and Dorothy Goff, whose disputed ," Bill Haskins is the manager of a Piccadilly cafeteria in Norfolk, Virginia. He testified that he discussed the Union with employees he was assigned to interview as well as with about half the employees complement, and he reported to Manager Quick how he felt all of these employees might vote. He gave his version of conversations with all these employees except C(ota, Newton, and he denied asking any of them how they felt about the supervisory status is discussed below, were assistant chef, relief chef, and head saladmaker, respectively. LeBlanc testified he attended the campaign team meetings on November 17 and 19 where he received the sheet of "dont's" and was instructed not to talk to employees about the Union. He was directed to continue running the cafeteria and was not assigned any employees to interview, although he was asked on occasion how he thought one of the employees would vote. He filled out none of the personnel forms, but he uses them now for all who apply for employment. Charles Elias was the only other member of the management staff who testified to attending one or two of the campaign team meetings, where he received the list of "dont's," but he said he was not questioned by management about union support among the employees. The complaint alleges that LeBlanc, Russell, Bourke, and Willie Haskins interrogated employees; that LeBlanc, Elias, and Goff conveyed the impression of surveillance; that LeBlanc agreed to discuss a pay raise contingent on the outcome of the election; that Elias promised an advance in pay if an employee would vote no, and threatened loss of employment if the Union was voted in; and that Willie Haskins offered a promotion if an employee would vote no. Shreveport Cafeteria Manager Arthur LeBlanc: The testimony about LeBlanc was in my opinion unreliable. Thus, I have discredited Betty George on this kind of assertion because she told the Board agent before the hearing that no supervisors talked to her about the Union. Robert Green failed to mention LeBlanc in his pretrial affidavit and I have not credited him in certain instances above. As there is no other testimony of 8(a)(1) conduct by LeBlanc, I cannot believe he singled out Clara Kennedy to call into his office and quiz her about union meetings and cards, in view of his more persuasive denial. I conclude that the General Counsel failed to make a prima facie case against LeBlanc and recommend dismissal of these allegations. Assistant Shreveport Manager Charles Elias. The only witness against Elias was Melody Smith who testified he told her he knew she was for the Union. I have not credited Smith's testimony about alleged interrogation by General Manager Quick, and she stated in her pretrial affidavit that she was not questioned by management. No other witnesses testified to 8(a)(l) conduct by Elias. I therefore credit his denial and recommend that the allegations be dismissed with respect to him. Assistant Manager Louis Russell: I credit Jocelyn Wil- liams, whose subsequent termination is discussed below, that in late October or early November Russell "asked me first had I ever worked at where there was a union? I told him no, I hadn't, you know, on any other job that I had. And he said, 'well, if I had the opportunity to be on the job that did have a union, would I like it? you know. So I told him, 'yes, I would'." It does not seem unlikely, all things Union or whether they signed a union card; he conceded he could have told Carrie Mims he knew management could count on her vote. The employee testimony as to similar statements made to them is overwhelmingly against Haskins. No reliance is placed on Robert Green's assertion that Bill Haskins interrogated him as Green failed to offer any explanation for its absence from the account of their conversation in his pretrial affidavit. 1310 PICCADILLY CAFETERIAS, INC. considered, that this conversation took place even though Russell denied it. I conclude that this conduct constituted interrogation as it resulted in Williams' revealing her attitude toward unionization, and that it violated Section 8(a)(l). Assistant chefAlvin Bourke and relief chef Willie Haskins: The General Counsel contends, and the Respondent denies, that these men are supervisors. Manager LeBlanc hires and fires employees, grants time off and overtime, assigns employees to jobs, and generally directs and supervises operations of the cafeteria. Assistant managers also possess and exercise authority to hire and suspend employees and to select employees for overtime. They participate in decisions to promote and keep time. There are sometimes three managers on duty, fewer at other times, but never less than one. All managers visit every department frequently throughout the day, supervis- ing and working with employees, and serving customers. They make out work schedules, observe and evaluate employees' work, and give orders to employees, sometimes directly and occasionally through others. Bourke and Willie Haskins work under the chef, Rotan Blocker. Also under his authority are 12 or 13 employees including the butcher, the cooks, the preparation workers, the pot washers, and the transfer employees who put food on the line. There is only one day of the week when all three chefs work; on those days Blocker has the 7 a.m. to 3:30 p.m. shift; Bourke the 12 noon to 9 p.m. shift, and Haskins works as a butcher. Two other days Blocker and Bourke work those same overlapping shifts and Haskins is off. Two days Bourke is off, Blocker takes the 7 to 3:30 shift and Haskins apparently takes the 12 to 9 p.m. shift. On Sundays and Mondays, Blocker is off, Bourke works from 7 to 3:30, and Haskins from 12 to 9 p.m. It is clear, therefore, that there are two operating chefs for 3-1/2 hours a day but, for the majority of the time, 10-1/2 hours a day, one of the chefs is alone in full immediate charge of as many as 10 employees. All three chefs cook when they are on duty. In addition, chef Blocker makes up the weekly menu and assistant chef Bourke and relief chef Haskins tell the employees how much of each item to prepare and when to prepare it. Recipes are supplied by the Company, but the chefs direct the preparation; they also taste the food and, if not satisfied, reject or order it corrected. Managers hire employees and introduce them to the chef on duty, who gives detailed instructions regarding their duties, which the managers expect the employees to follow. The chefs train, instruct, and help employees, tell them to hurry, shift them around temporarily, tell them to clean up, and to put food out or take it off the line. Robert Green, dishroom and fry cook, and Tom Lutton, dishwasher, butcher, and cook, testified, without dispute, that LeBlanc informed them that Haskins and Bourke were over them and were their supervisors, and Linda Thomas (Caldwell), counter assistant and prep cook, testified that Assistant Manager Russell told her the same thing. All three 12 Where testimony differs, the facts with regard to Goffs supervisory status are hased on the testimony of saladmaker Mar) White, whose demeanor was that of a straightforward honest witness and who was not employees testified they followed orders of both Bourke and Haskins. Green added that Haskins was strict and occasionally chewed him out. Assistant Manager Elias testified that employees are brought before a manager if they refuse to follow the chefs' instructions, and that he consults the chefs in evaluating employees. Chef Blocker makes up and posts the break schedules, but Bourke and Haskins ask employees to wait when things are busy and, Green testified, Haskins sometimes would not even let him go to the men's room. Although the managers determine overtime, it is undisputed that both Bourke and Haskins occasionally ask employees to stay and finish up and let them leave a few minutes early. These largely undisputed facts show that both Bourke and Haskins are, for a substantial part of the day and the week, in full immediate charge of up to 10 employees engaged in vital functions of the Respondent's operation. I cannot agree with the Respondent that the nature of the work is such that there is no opportunity for the exercise of independent judgment. Thus, even though recipes, menus, and work schedules are provided, and even though one or more managers exercise frequent additional overall and direct supervision, the immediate responsibility, borne by Blocker, Bourke, and Haskins, for the preparation, timing, and presentation of a variety of foods in an effective manner constitutes, in my opinion, responsible direction of employees requiring the use of independent judgment. I therefore find that Alvin Bourke and Willie Haskins are supervisors within the meaning of Section 2(11) of the Act. Robert Green and Maurice Thomas testified that shortly before the Board election Bourke asked Thomas how he felt about the Union, and asked Green how he was going to vote. Bourke admitted he asked Robert Green and several other employees what they thought about the Union. I find that Bourke unlawfully interrogated Green and Thomas in violation of Section 8(a)( I). It is undisputed, and I find, that Willie Haskins engaged in the following conduct: About 2 weeks before the election Haskins told Robert Green, "They would move me up to a butcher. If I voted no." On another day when a union meeting was scheduled, Willie Haskins asked Green "where was the meeting going to be held." During the week before the election, on a day when Irma Barfield was wearing a yes button, Willie Haskins looked at the button, and said, "You gonna vote for the union?" Willie Haskins came up to Mary Clark on the line I day where she was working and said, "I heard y'all got some union going around here?" Clark replied she did not know about it. I conclude that Willie Haskins interrogated employees for the purpose of obtaining information about their union activities, and promised benefits in exchange for abandon- ing the Union, in violation of Section 8(aX )). Dorothy Goff 12 Goff was transferred and promoted from second saladmaker in Alexandria to head saladmaker in Shreveport. She has on two occasions in the past been detailed to assist at openings of new cafeterias. impeached, and of Vona Traylor where consistent with White. Goff seemed upon occasion to avoid answering directly and upon occasion gave implausible answers. 1311 DECISIONS OF NATIONAL LABOR RELATIONS BOARD Responsible to the managers, Goff works the 7 to 3:30 shift after which the second saladmaker who is not contended to be a supervisor takes over. Goff makes salads most of her time and in addition directs six saladmaker employees. She makes up the menu of 20 to 30 different kinds of salads and dressings to be made every day from recipes furnished by the Company. She tells employees which salads to make and if necessary how to make them. Some saladmaker employees make the same kind of salad every day. Goff tastes the salads and, if they are not to her satisfaction, she makes them over or fixes them. It is Goffs responsibility to see that the salads are arranged on the line and ready. Goff reports employees to the manager if they mess up. If they goof off or take too many breaks, she tells them they have to do their work and reports them to the manager. She once threatened to have an employee fired and took her to the office, but Argrave refused to fire the employee because he considered her a good worker. I do not think these facts establish that Goff possesses and exercises true supervisory authority. Although she is paid more than others in the salad department and Traylor considered her the boss, there is no evidence that she was held out to be a supervisor. Goff seems to have only the same degree of authority, except perhaps for making up the menu, as the second saladmaker whose employee status is not in issue. Goff's direction of employees appears to be minimal, and she does not order them to correct their mistakes but corrects them herself. Moreover, the responsi- bility of arranging the salads in a timely manner does not entail the variety and scope of knowledge and logistics required of the chefs. As she does not possess any of the other criteria of supervisory authority described in Section 2(1 1), I find, on balance, that Goff is only a leadperson and is not a supervisor as defined in the Act. Accordingly, I recommend that the complaint be dismissed as to her. 3. Summary on Section 8(a)(1) The members of the Respondent's management team and staff may well have been instructed not to question employees or engage in other conduct which might result in unfair labor practice charges or voiding the election. Secretary-Treasurer Garrett's articulation on the witness stand of reasons why employees should not be interrogated was impressive. Alas, it is plain that team and staff, including Garrett himself, failed in practice to resist the temptation to act directly instead of indirectly in their zeal to win the election and keep tab on the progress of their campaign. And what is more direct than asking, as so many did, the simple question, "How do you feel about the Union?" Contrary to the Respondent's contention, I see no evidence of "collusion and instructed testimony" on the part of the General Counsel's witnesses whom I have credited in this aspect of the case. On the contrary, the volume of believable testimony presented by the General Counsel reveals that there was widespread failure by management to restrict its campaign within the limits established in Section 8(a)(1) of the Act. ':' The General Counsel presented no evidence to support the allegation in the complaint that the Respondent constructively discharged Brenda Jones. This allegation must therefore be dismissed. C. Alleged Violations of Section 8(a)(3) The complaint alleges that the Respondent terminated eight employees between November 7 and December 14, refused to reinstate a striker on December 17, and constructively discharged an employee on December 6, all because of their union activities.' 3 In resolving motivation questions involved here, I have kept uppermost in mind the Respondent's determination to defeat the Union's attempt to organize the employees and its large-scale interference with employees' rights in doing so. Also carefully considered are the facts that most of the alleged discriminatees were active advocates of the Union and my conclusion, based on the widespread interrogation and additional evidence in the record, that management came to know it. However, it must be pointed out, as will appear in forthcoming discussions of credibility issues, that testimony of employee witnesses about their separations was not as reliable as it was on 8(a)(1) matters where their jobs were not at stake. Frequently the corroboration was the other way around; and management witnesses were more plausible and in some instances supported by apparently authentic documentary evidence. 1. Clara Kennedy The complaint alleges, and the answer denies, that Kennedy was discriminatorily discharged on November 7, 1975. Kennedy was hired in September 1975 as a floor assistant. She testified as follows regarding her discharge: On November 7 LeBlanc called her in the offke and told her she was fired. She asked him why, and he said he had heard from a customer "that I supposedly [threatened to kick] the baby out of Susie," referring to Susan Bourke, the wife of assistant chef Alvin Bourke employed as a checker, who was pregnant at the time. Kennedy asked LeBlanc where Susie was and he said Susie was on her break and then said something about being disobedient to dining room leadman Azzie Jenkins. LeBlanc and former employee Rose Marie (Shorty) Wright gave the following account of events leading to Kennedy's discharge: Wright observed Clara Kennedy coming from line one into the dining room, and "she was very, very mad and going very fast and I could tell she was extremely mad and I said, 'Clara, what's the matterT And she said 'I'm going to knock that baby out of her.' And I said 'what do you mean, what are you talking about, Clara?' And she said, 'Susan. I mean it Shorty, I'm going to knock that goddamn baby out of her'." Wright advised Kennedy to calm down and reported the incident to LeBlanc immediately, asking him not to tell Kennedy "that I was the one that reported it because I was afraid." LeBlanc testified that disobedience to Jenkins was not a factor in her termination. He discharged Kennedy because of these threats to Susan Bourke, he said. I credit Wright and LeBlanc whose accounts are mutually consistent. Kennedy's demeanor was not impres- sive. Moreover, she testified she did not include LeBlanc's statement about the threat in her pretrial affidavit because 1312 PICCADILLY CAFETERIAS, INC. she did not think the Board agent could find out about it; she never denied making the threat, testifying only, "I don't remember making no threat"; and I have discredited her as against LeBlanc above. In these circumstances, I find that the reason advanced by the Respondent was not a pretext and that Clara Kennedy was discharged for cause. Accordingly, I conclude that this allegation of the dom- plaint should be dismissed. 2. Mary Clark Clark was hired as a counter assistant on September 3,, 1975. She testified that on the first day Union President Dickey and Business Representative Smalley appeared at the cafeteria LeBlanc stood and watched for 10 to 15 minutes while she was in conference with them at a table in the dining room and signed a card. They continued to watch until she gathered up the 15 cards that had been laying on the table, put them in her pocket, and walked out into the mall with the union men; when she returned, LeBlanc asked her who the men were and when she refused to tell him told her not to talk to them any more. He then told her she was not supposed to be in the dining room in her uniform when she was off duty. After that, Clark testified, LeBlanc began following her and watching her, especially when she was conferring with or giving signed cards to the union representatives, who came to the cafeteria almost every day. She also testified that LeBlanc recruited employee Sandy Griffith to get friendly with her and find out what she was up to. and that Griffith thereafter attempted to do so. On October 25, 1975, 7 weeks after she was hired, Clark sustained a back injury on the job and has never returned to work; she denied ever receiving any notice of termina- tion. She testified as follows: Two weeks after her injury, she went to the cafeteria to pick up her check from Argrave, and General Manager Quick asked how she was and she told him not so hot. After that she left several telephone messages for LeBlanc to let him know she was still under a doctor's care. In November, she telephoned Assistant Manager Argrave and advised him she did not know exactly when she would return to work as the doctor had not advised her; Argrave said, all right, keep in touch. She attempted to vote in the December 18 election while she was receiving workmen's compensation but she was challenged by the Respondent she said, although the Regional Director's report states she was challenged by the Board agent because her name was not on the eligibility list. In January, after the doctor advised he might release her in February, she went to the cafeteria where Assistant Manager Louis Russell asked her how she was doing. She told him she was doing fair and that she hoped to return to work soon. He informed her, however, that LeBlanc had fired her although if it had been left to Russell he would not have fired her. Clark asked for a "termination paper" but Russell said she would have to get it from LeBlanc because Russell would not know what to put on it. After several attempts, Clark finally got LeBlanc on the tele- phone in late January or early February and he told her he had not known if she was coming back to work. When she protested that he knew she was hurt, he said she was replaced. He promised to send the termination papers but never did so. Arthur LeBlanc denied Clark's testimony and denied knowing Roosevelt Smalley by sight before October 25, the last day Clark worked. He testified he saw her in a booth with a black man who he now believes to have been Smalley, and he told her not to sit in the dining room wearing her uniform when she was off duty. He denied following Clark, and he and Sandy Griffith denied Clark's testimony that LeBlanc recruited Griffith to find out about Clark's activities. Manager LeBlanc testified that on her last day he saw Clark lying on the floor of the cafeteria and, when he helped her up, she told him that she had fallen. Informed that she felt she could not work any more and had to go home, he helped her out where someone was waiting for her. After that he saw her once in the cafeteria as a customer, but has had no conversation with her. Secretary-Treasurer Garrett testified he made the deci- sion to terminate Clark based on company policy, as advised by its insurance company, not to take back employees with injured backs because they generate expensive claims which increased insurance costs. Garrett presented company records that Clark was paid in full through November and explained it was company policy to compensate employees for a week after they are injured because in Louisiana employees are not paid for the first week they miss work for an injury. He asserted that he recommended, to LeBlanc he thought it was, that Clark be taken off the payroll when he received the accident report that she was out with a back injury. Assistant Manager Argrave testified that when Clark came to pick up her paycheck he asked her how she was doing, but there was no discussion of her injury and he did not tell her to keep in touch. He made out a slip on her November 8, 1975, and mailed it to the Department of Employment Security with a copy to Clark which was not returned by the post office to his knowledge. The slip referred to is in evidence and states, "Terminated - Hurt on job - replaced." Argrave heard nothing further from Clark, and he was transferred out of Shreveport on November 30. I cannot believe Clark on several of the matters to which she testified. She failed to mention in her pretrial affidavit that LeBlanc observed the union authorization cards passing between her and Smalley in the dining area, or his recruiting of Griffith to watch her. In view of the obvious significance of these matters, I find it unlikely that she would have failed to include them in her affidavit had they not been subsequently imagined to support her case. Nor can I believe that she was unaware of her termination until January in view of the challenge to her vote at the December 18 election. Clark was one of the most active union supporters. I have found that management became aware of her union advocacy and she was dropped from the payroll on the cutoff date for voting in the election. However, I am not persuaded that her union activity was the reason she was terminated, despite the commission of other unfair labor 1313 DECISIONS OF NATIONAL LABOR RELATIONS BOARD practices listed above. In view of the unreliability of Clark's testimony,'4 I accept as reasonable the testimony of the Respondent's witnesses with regard to her. I do not doubt the policy, recommended by an insurance carrier distin- guishing back injuries from other injuries suffered on the job, cruel as it may be, and no disparate treatment in its application has been shown. Accordingly, I conclude that the preponderance of the credible testimony fails to support the allegation that Clark was terminated for discriminatory reasons, and that it must be dismissed. 3. Linda Thomas Linda Thomas (Caldwell) was hired in September 1975 as a counter assistant and was thereafter made a prepara- tion cook. On November 9, 1975, Thomas hurt her stomach lifting a heavy object at work and went home. She testified she telephoned Assistant Manager Russell the next day that she was ill and was going to see a doctor, and that he directed her to get in touch with him after she saw the doctor; that she told Russell over the telephone later that day that the doctor had said she could come back in 2 weeks, and Russell said to keep in touch and to take care of herself. Thomas' testimony continued: On December 1, the doctor told her she could return to work December 2; he gave her a written statement to that effect, but she did not have it at the hearing. On December 3, she showed Russell the doctor's statement; Russell told her she would have to see either LeBlanc or Argrave about returning to work. She showed LeBlanc the doctor's statement, and he said, "okay, he would be talking to me about it later." On December 14, 4 days before the election and the day Thomas helped union officers pass out literature in the mall, Thomas went to LeBlanc's office. She told him that, although she had talked to him on several occasions, he had never let her know anything about her job and she wanted her job back, or any other job. LeBlanc said she had been replaced and there were no other openings. Assistant Manager Russell testified that on her last day at work Thomas went home about 45 minutes early, saying she did not feel good; but he had no subsequent conversations with her, never heard from or saw her again, and never saw a doctor's statement about her. Manager LeBlanc testified that Argrave told him, on November 9, Thomas went home sick and did not return. He presented the Respondent's personnel record contain- ing the statement that Thomas "went home sick and didn't return" after working 7-1/4 hours on November 9, which statement he said was written by Argrave at his direction. LeBlanc testified, and Argrave confirmed, that Thomas' job was held for her until the end of that week (November 15) when Thomas asked him over the telephone if somebody could pick up her check and bring her uniform back, and that was when he terminated her. Thomas was not, in my opinion, a credible witness. She failed to produce or even to try to locate the doctor's statement she testified she received; she testified she told Russell on November 10 she would return in 2 weeks but it I I have found above that Eunice Mason, who testified to discriminato- ry remarks about Clark made by Manager Davis and LeBlanc. was also an unreliable witness. 51 I do not credit Eunice Mason that she overheard Argrave, assistant is clear that she did not return for almost 4 weeks, during which period the record fails to reliably establish her claims to have communicated with management; there is no indication she applied for or received workmen's compen- sation and she was not paid for the lag week as Mary Clark was. Thomas seems to have been one of the most active union supporters and, as I have found, the Respondent became aware of it.15 However, I do not believe she received an injury of sufficient seriousness to keep her away from work as long as she said. In these circumstanc- es, I credit Russell's testimony that she never got in touch ,with him which is consistent with that of LeBlanc and Argrave, whom I also credit here, that she was terminated November 15 at her own implied request. I conclude that a preponderance of the credible evidence fails to support the allegation that she was discriminatorily discharged, and that it should be dismissed. 4. Ruie Aleen Horton The complaint alleges and the answer denies that the Respondent constructively discharged Horton on Decem- ber 6, 1975, by assigning her more arduous and less agreeable tasks because of her union activities. Ruie Aleen Horton (Davis) admittedly was unsure of her hiring date, an issue in this case because of the dispute over her eligibility to vote in the election, the parties stipulating that the election cutoff date was November 8, 1975. She testified at first that she worked at the cafeteria from November 8 until December 6, 1975. She then admitted to having no information and no personal recall of the date of her hire. The Respondent's records, including her W-2 form which Argrave filled out and she signed, show, and, in the circumstances I find, that her hiring date was November 12, 1975. Horton worked 7 consecutive days through November 18. November 19 and 20 were her days off. She was out sick the following 9 working days, returning December 2, when she worked 8 hours. December 3 and 4 were days off. She worked 8-1/2 hours on December 5, and 3 hours on December 6, 1975, her last day. Horton's testimony about her union activity was so inaccurate that I find most of it unreliable, and I also find that she never wore a union button to work. I find, however, as Assistant Manager Argrave testified, that she mentioned in her hiring interview that she had worked at a Safeway grocery store, he asked her if it was unionized, and she said it was. When hired, Horton had some experience as a cashier, and she insisted she was hired as a cashier and worked as a cashier, a job for which a uniform was optional, and trained as a checker and helped out on the drink stand, for which jobs a uniform was required. Argrave and LeBlanc said she was hired as a cashier and checker trainee, but she was classified as a checker, was paid $5 more a week than floor and counter assistants, and at the end of her first week she was not fast but she could check and cashier alone. chef Bourke, and relief chef Haskins say they would have to get rid of Thomas when she returned to work. This testimony was not in Mason's pretrial affidavit and she conceded she did not tell the Board agent about it, and I have not credited Mason elsewhere. 1314 PICCADILLY CAFETERIAS, INC. I find that Horton informed Argrave by phone she was going to the hospital for an operation for female trouble, and, as she did not know how long she would be away, she was willing to quit. Argrave told her no, she was doing well and he probably would have something for her depending on how long she was gone. LeBlanc understood by Argrave's report that Horton might be away 6 weeks or more. When Horton returned to work on December 2, LeBlanc expressed surprise to see her back so soon. Because of Horton's continued vagueness and inaccura- cies, I credit LeBlanc as follows: Horton had been in line for a cashier's job when she went to the hospital, but when such a job opened up while she was away LeBlanc gave it to Boles, who had been a drink-stand employee and trainee. When Horton returned she did checking and cashier work her first day, the same plus drink-stand work the second day. On her third day, December 6, she started on the cash stand but he had two employees for that so he put her on the floor for a while. Then he needed help on the drink stand, and he told Horton she would be working there and on the line and her days off would be changed from Wednesdays and Thursdays to Tuesdays and Wednesdays. Nothing was said or planned about reducing her pay because relief checkers and cashiers are paid more than counter and floor assistants. His intent, LeBlanc said, was to give her a cashier-checker job when one opened up. Horton accepted the drink-stand assignment at the time, but subsequently came into LeBlanc's office and wanted to know if she would be on the drink stand all the time. He told her yes, the drink and the line. She asked why, and he said she had enough training for the time being; he would put her back in the checking and cash stands during the slow part of the day and keep her familiar with checking and cashiering, but she had completed her training and it would be necessary to wait for an opening. Horton told him, however, "that she didn't want to do that. That's not the type of work she was used to and that she was going to quit." LeBlanc told her he was sorry. LeBlanc conceded that drink-stand work is busier and less agreeable, but denied his conduct was designed to force Horton to resign. Based on the credited facts, I find that, although Horton may have understood she was hired as a cashier, she was hired as a cashier and checker trainee and relief; that management was entitled to fill the job which opened while she was away sick as she herself did not even know how long she would be gone; as she had finished her training LeBlanc was entitled to assign her to other duties and to relieve on the checking and cashier stands. Although it was less agreeable work, she had done some of it before, her pay was not reduced, and she was promised the next opening in the job she wanted. Her union activity was minimal, and I do not believe her confession to Argrave that she had worked in a unionized store was the reason for her job assignment. I conclude that a preponderance of the evidence fails to support the allegation that Horton was constructively discharged for discriminatory reasons, and it should be dismissed. 5. Gloria Green, Dorothy Moody. Murray Washington, and Bennette Glenn The General Counsel contends these employees were terminated on December 13, 1975, for discriminatory reasons, and the Respondent contends they were laid off for economic reasons. All four of these employees were hired in August 1975, the month the Shreveport cafeteria opened, Moody and Washington as counter assistants, Green as a floor assistant. Glenn was hired as a baker trainee and thereafter promoted to second baker at an increase in pay. All of them were active supporters of the Union. During the campaign, Secretary-Treasurer Garrett, with Assistant Manager Charles Elias in attendance, held several antiunion meetings in the boiler room with employees in groups of 9 to 10. The General Counsel presented five witnesses as to what occurred at such a meeting held on December I 1-Green, Washington, Moody, Irma Barfield, and Vona Traylor. There are variances among them as to which employees were the most outspoken against Garrett and as to what they said. Four of them mentioned Green; three mentioned Moody; Washington mentioned herself although she omitted the entire meeting from her pretrial affidavit; and Barfield mentioned Washington but it seemed an afterthought; three mentioned Traylor, Washington saying Traylor was as outspoken as anybody; and Green said Traylor and most of the people there were outspoken. All these witnesses testified, however, that Garrett became exasper- ated and told Green, Moody, and Washington (except that Traylor said he told Green, Moody, and others, and Green failed to include anyone other than herself in her pretrial affidavit) they would not be invited to more meetings because they had closed minds. Garrett remembered Green, Moody, and Washington's speaking up but insisted he had no reason to and did not make the statement to them attributed to him. He said he became irritated at Traylor because she disrupted the meeting by "hollering that's lies, nothing but lies" at him, and he told her he was not going to call her to any more meetings because she had a closed mind. Elias remembered only Traylor, Green, and Barfield's speaking up at the meeting, and he testified it was only Traylor to whom Garrett said he would not invite her again because her mind was made up. This testimony convinces me that both sides may have shaded their testimony to put their own cause in the best light. I find that Garrett in exasperation made the remark, as all testified, and that he made it to four employees- Green, Moody, Washington, and Traylor. It is substantially undisputed that LeBlanc summoned the four employees to his office individually late in the afternoon of December 13, and, in the presence of District Manager Self and Assistant Manager Elias, told them Shoney's had opened a hamburger place across the mall and he could no longer afford to keep all his employees, he had to terminate them and did not plan to rehire them in the future, and handed each a Christmas present of $80. I also find, as the employees testified, that LeBlanc told Green he was terminating the slow workers, and that he 1315 DECISIONS OF NATIONAL LABOR RELATIONS BOARD refused Glenn's request to continue working over the holidays.1 6 Garrett, Quick, and LeBlanc gave the following testimo- ny in support of the Respondent's defense that the terminations were based solely on economic considera- tions. Starting from a low point in September, sales by the Respondent's cafeterias generally follow a seasonal pattern of building up to a high point in December. Therefore, the Respondent continued its usual hiring practices at Shreve- port, replacing quits, throughout November. But Novem- ber sales by the cafeteria were disappointing, showing only a mild increase, and in early December a layoff was discussed. It was decided, however, to take no action at the time in the hope that sales would pick up in December. That did not happen. On the contrary, on December 1, Walgreen's opened a lunch counter in the mall and cafeteria sales dropped $700 for the day and $2,500 for the week, at the very time, Quick testified, when there should have been a 10-15 percent increase. Then, on December 11, Shoney's opened a hamburger place in the mall across from Piccadilly, and the next day there was another drop of $700. On December 11 or 12, LeBlanc reported that the 106 employees on the payroll were more than he needed, and Garrett and Quick made the decision to authorize a cutback. LeBlanc was instructed to select employees for layoff. He was also told not to select on the basis of seniority as that was contrary to company policy, but to select the poorest or least productive workers and to be sure he did so as unfair labor practice charges would probably be filed if any were prounion. LeBlanc selected I I employees, 3 floor personnel, 4 from the counter, I from the bakery, 2 from the dishroom, and I transfer employee (10 percent of the 106-employee complement), clearing his choices with Garrett, Quick, and Self. However, in view of the employee walkout after these four were terminated, the plan was not carried out as to the other seven. Quick testified that, in taking part in this decision, he realized that an unfair labor practice charge would probably be filed, but he pointed out that, if these four had not been laid off, the cafeteria would have lost money, as even so the profit for December amounted only to $200. By the time of the hearing in this proceeding, Quick said, the complement had been reduced to approximately 78 employees. Set forth below is a table of monthly sales and labor cost figures beginning in September 1975, the first full month of Shreveport operation, and, for comparison therewith, of a cafeteria in Monroe, Louisiana, which the Respondent considers the most comparable in size and location, and percentages computed therefrom. Shreveport Sept Oct Nov Dec Jan Feb Kar Apr May 145,528 138,113 138,742 131,552 102,834 90,904 109,226 112,568 117,258 47,898 43,306 43,130 48,425 39,859 33,453 36,165 35,783 37,293 32.9 31.4 31.1 36.8 38.8 36.8 33.1 31.8 31.8 Monroe Labor Sales Cog t Sept Oct Nov Dec Jan Feb Mar Apr Kay $1 30,999 133,308 144,480 156,060 128,547 125,442 139,034 139,462 150,159 $38,682 40,009 38,416 43,272 41,682 37, 347 41,001 40,497 43,148 Percent 29.5 30.0 26.6 27.7 32.4 29.8 29.8 29.0 28,7 The Respondent also presented figures demonstrating that the labor cost percentage for all the Respondent's cafeterias for the month of December was 29.6 percent, for comparison with the 36.8 percent figure for Shreveport, the second highest percentage in the Company for that month. The Respondent's witnesses conceded they did not have in their possession at the time they decided on the layoff the tables and figures introduced at the hearing. They contend, however, that the tables and figures prove their decision to have been the right one. I accept the purely economic aspects of this evidence, which are not unreasonable and are essentially undisputed, and find that company sales generally follow a pattern of starting from a low point in September and rising monthly throughout the fall to the high point of the year in December; that the monthly sales and labor costs of the Company and the Monroe and Shreveport cafeterias were as the Respondent's documents show them. On the same basis, I find that the opening of the Walgreen's lunch counter caused daily sales at the Shreveport cafeteria to drop $700 and weekly sales to drop $2,500; that the Shoney's opening December I caused another $700 drop; and that the Shreveport cafeteria showed a profit of only $200 for December. It also seems to me that these facts would have justified a 10-percent cutback in employee complement on or about December 13. Still to be decided is whether this was the reason for laying off these four employees as the Respondent's witnesses testified, or whether it was merely a pretext to conceal an unlawful reason as the General Counsel contends. The testimony regarding the selection of these employees was as follows: Gloria Green: LeBlanc testified Green was the slowest assistant on the floor; she spent too much time washing towels and talking to other employees. He said he spoke to Green five or six times, the last about a week before he laid her off, telling her she would have to pick up speed and not to talk to other employees while she was doing anything because it kept the others from working, and although Green told him she would do better, she did not. Green denied that LeBlanc ever spoke to her about leaving her work and talking to other employees. She said she was told once, during her first week on the job, that she walked too slow but that she walked faster after that; that her work "s I do not credit Washington's testimony that LeBlanc offered her a reference. The General Counsel's contention that Glenn offered to work at any job is not supported by the record. 1316 PICCADILLY CAFETERIAS, INC. was not otherwise criticized; and that Self told her 2 weeks before she was terminated criticized; and that Self told her 2 weeks before she was terminated that she was one of the better workers. Dorothy Moody: LeBlanc testified that after business began to slow down Moody began to be inattentive, frequently leaving her work station on the pie counter; that he spoke to her about it four or five times but she just laughed and came out with different excuses. Moody testified she never left the pie counter unless properly relieved. LeBlanc and Quick testified that Murray Washington was selected for layoff because of an incident during the first or second week of December when Quick told Washington she did not have enough punch in the glasses on the drink stand, "and she said, ho, ho, ho. Big deal," and did not do anything about the drinks. Moreover, despite their repeat- ing the instructions on subsequent occasions, Washington continued to ignore them, LeBlanc finally concluding "she was just doing it purposely." On cross-examination, LeBlanc conceded that the refusal of an employee to carry out an order of a member of higher management by laughing and refusing to do anything about it would be grounds for immediate termination. Washington claimed she received compliments on her work from LeBlanc, Russell, and Argrave, and that, on one occasion only, General Manager Quick showed her, and other employees, how far to fill the punch glasses. She denied responding with "Big deal," or refusing to obey. Bennette Glenn: Glenn worked as second baker under head baker Clarence Dixon; Shirley Brian was third baker. Glenn's duties were to bake pies and bread and see that the serving counters were fully supplied with those items. He reported to work at 12 p.m. every day except Sunday and Monday when he was required to report at 7 a.m. because Dixon was off. LeBlanc testified as follows about Glenn: He was the only one of the four whose termination was listed in the Respondent's personnel records as caused by "work unsatisfactory," as well as reduction in force. When Glenn was first employed, he seemed to be catching on to the work pretty well; there was an opening for a second baker and he was promoted. However, after that he was late most of the time on Sundays when he was in charge and was supposed to get employees started; Glenn was late his first Sunday and although LeBlanc spoke to him about it, he was late again the next Sunday and the head baker, who had come in to help him, had to go for him. Also, Glenn was frequently out of the bake shop and had to be hunted up when needed. About a week before his termination, LeBlanc testified and Assistant Manager Elias confirmed, LeBlanc called Glenn into the office because he had ruined a batch of pecan pies which had to be thrown out; Glenn said he thought he could do better, and LeBlanc gave him another chance. Although Self suggest- ed, only an hour later, that LeBlanc was having so much trouble with Glenn he should let him go, LeBlanc replied that he had just promised Glenn another chance. LeBlanc testified he would expect a second baker to be able to make "All the familiar pies that we run as a regular," about 16 different kinds. Assistant Manager Argrave testified he also remonstrat- ed with Glenn for being late to work. Glenn was replaced by Shirley Brian who was promoted to second baker. LeBlanc said she wore a union button; he, Garrett, and Manager Davis considered her prounion, and Quick thought she was a member of the organizing committee. Glenn testified he was tardy on two Sundays and Dixon came to get him on one of them, and LeBlanc talked to him twice about being late to work, but no one else remonstrat- ed with him. Glenn said LeBlanc complimented him twice, and also told him once his pies "weren't together." He may have spoiled some pies, he said, but management told him "there is so much stuff spoiled." He seldom attempted pecan pies and could not make strawberry chiffon, he said, so he made only easy pies like chocolate, coconut, and lemon. Glenn was unable to name any other kinds of pies on the Piccadilly menu. It seems to me that here again all the witnesses were guilty of some shading of the facts. On balance, I believe the employees shaded more than management did, and I find that Green was one of the slowest floor assistants and that LeBlanc spoke to her more than once about it; that Moody became lax about leaving the pie counter unattend- ed and was cautioned about it; that Washington was pointedly indifferent to instructions about doing her job properly; and that Glenn was a disappointment both in attendance and aptitude as second baker. Conclusions The General Counsel is supported on this issue by the facts that management knew these four employees were advocates of the Union; the Respondent admittedly was hostile to the Union and waged a vigorous campaign against it, which included unfair labor practices consisting mostly but not entirely of interrogating employees; Secretary-Treasurer Garrett demonstrated his irritation at Green, Washington, and Moody, as well as another employee not chosen for layoff, for challenging his antiunion statement; the terminations were timed only 2 days after Garrett's demonstration, at the height of the union campaign, and only 5 days before the Board election in which the Respondent could have expected all four to vote for the Union. As against this, the Respondent's defense is supported by the following: The sales perfor- mance of the cafeteria was disappointing, culminating in a drop of sales in December which should have had the highest sales of the year; the timing of the layoff coincided with a sharp decrease in business at the opening of Shoney's on December II, after an equal drop at the Walgreen's opening on December I; the testimony that an I I-employee layoff was decided upon and was not fully carried out only because of the strike is undisputed, and the layoff would have been a reasonable 10 percent of complement justified by the subsequent figure of a 9- percent sales drop for December; it is undisputed that it was contrary to company policy to lay off in inverse order of seniority; each of these employees' work performance was deficient in some way which would justify selection for an economic layoff on a performance basis. No more logical candidates for layoff on the basis of performance have been put forward; and Glenn was replaced by an 1317 DECISIONS OF NATIONAL LABOR RELATIONS BOARD employee who was as active a union proponent as he was. Moreover, the fact that the selectees' deficiencies have been tolerated over a period of time until the advent of a union election does not carry the usual undermining force when economic conditions justify a layoff and account for the timing, and when selections are made on a nonseniority basis. That Murray Washington was not discharged immediately for insubordination 2 weeks before the layoff does not help the General Counsel's case, as I cannot say, in the light of this record, that the Respondent was unaware of Washington's union adherence at that time or that it treated her in a disparate manner if it was. Nor can I find the economic defense shaken by the hiring of three new employees in early December in view of the undis- pu'edi explanations. Thus, Assistant Manager Elias hired a floor assistant replacement on December 11 because LeBlanc had failed to instruct him not to do so. A customer assistant was hired on December 14 because she was in the cafeteria when the December 13 walkout occurred, asked for a job, and was hired because management did not know then when the strikers would return. One other employee was hired on December 14 as a pot washer, a hard job difficult to fill with female employees, and there is no indication that any of the layoffs would have taken such a job if it had been offered to them. After carefully considering all the facts, I find that, to the extent that the General Counsel established a prima facie case on this issue, the Respondent's defense reduced it to no more than a mere suspicion. As the terminations can be accounted for by economic and nonmerit considerations as well as by antiunion considerations, I conclude that the allegations are not supported by a preponderance of the credible evidence and must be dismissed. 6. The strike The evidence is undisputed, the Respondent appears to concede, and I find that approximately 30 employees who were on duty around 6 or 7 p.m., December 13, walked off the job in protest against the Respondent's discharge or layoff of the four employees discussed above. The strikers assembled in the mall with Union President Dickey and other union officials and, after half an hour or more, they attempted to return to work upon instructions of the Union but were informed by various management representatives that they were fired for striking.' 7 The next day all save those discussed below were summoned to return to their jobs on their next regular shift and none suffered any loss of pay. As the strike was caused by the terminations of Green, Moody, Washington, and Glenn, and as I have found no unfair labor practices in their terminations, it follows, and I find, that the strike was not an unfair labor practice strike. 7. Jocelyn Williams The complaint alleges Jocelyn Williams was discharged on December 14, the day after the strike, for discriminatory reasons. The Respondent contends she in effect quit. 17 The complaint does not allege a violation of the Act by the Respondent for this conduct, except to the extent discussed below. Williams was hired on September 25 as a food server on the line. She testified that Assistant Manager Russell complimented her work on several occasions. Williams suffered an injury to her leg on the job late in October. The leg was bandaged at Assistant Manager Russell's direction. Williams completed her work that day but, she testified, the leg continued to distress her and she was allowed to leave work early on several Sundays after that because her leg hurt. Finally, on Sunday, November 16 (when she had worked only 2 hours of her shift) her leg collapsed and Russell permitted her to go home again. She then consulted a doctor who diagnosed a fungus infection and put her leg in a cast. She testified that she called the cafeteria everyday for 2 weeks after that, letting Russell, Argrave, or LeBlanc know she was not able to come back to work because she was wearing a cast and could not get a shoe on. During that period she received in the mail 10 to 15 pieces of antiunion literature from the Respondent, including a sample ballot. On December 15, she spoke to LeBlanc again on the telephone and informed him she had a doctor's statement and was ready to come back. LeBlanc told her, however, that he had a lot of employees at that time, did not need her, and would call if he did need her. He never called. Argrave testified he had no contact with Williams after the last day she worked. Russell testified that Williams scraped her ankle against a dish cart, causing a little bleeding, and that first aid was administered. She contin- ued to work and continued to wear a bandage although he did not remember the matter coming up again. He testified that she went home early on several occasions, but not in connection with her leg injury as he recalled. On her last day, she went home early but he did not know why, and he heard nothing from her after that. LeBlanc testified Williams left work on a Sunday (November 16) saying she was sick. Argrave told LeBlanc he had talked to her and she was not coming in the next day. LeBlanc next heard from her in January when she asked if she could come back to work. He informed her that business was slow and all jobs were filled. She asked when she might return and he suggested perhaps March. Although Williams missed a lot of work, LeBlanc consid- ered her performance satisfactory. The Respondent's records show that of the last six Sundays (October 12, 19, and 26 and November 2, 9, and 16) she was scheduled to work, she worked only 4-1/2 hours on four of them and 2 hours on the last two. She worked a full 8 hours only one Sunday, October 19. She worked a full 8 hours on weekdays, except for Monday, October 20, when she worked 4 hours; Monday, October 27, when she worked 7 hours; Friday, November 7, when she was absent; and Wednesday, November 12, when she worked 2 hours. She worked 9 hours Saturday, October 18. The records bear the notation "Replaced off sick 11/16/75" and show she was carried on the payroll as absent until the end of her last week, Saturday, November 22. Williams was an appealing witness in some ways, but, upon analysis, much of her testimony here is highly 1318 PICCADILLY CAFETERIAS, INC. improbable. Her claim that she was allowed to leave work early on Sundays because her injured leg is of doubtful credence because it does not seem reasonable that this would happen only on Sundays, and because of the regularity of the hours missed each time, exactly 3-1/2. Similarly questionable was her claim that her final departure and extended absence were caused by the leg injury which she suffered on the job. Thus, she failed to describe the nature of the injury, and we have only Russell's testimony that she scraped her ankle on a dish cart and was treated with methiolate and a Band-Aid and that he did not recall her mentioning the matter again. There is no indication that she claimed workmen's compensation even though she was off from work for a month before she claims to have been well enough to return to work. It also seems improbable that she would telephone the cafeteria every day for 2 weeks to tell management the same thing; whereas the Respondent's records are consistent with the testimony of its witnesses, that she went home sick and, hearing nothing further from her, they carried her on the payroll for only a week after her departure and then replaced her. In view of these flaws in her testimony, I cannot find Williams to be a reliable witness on the circumstances of her discharge. According- ly, even though she may have been known to be prounion and even though her continued receipt of company campaign propaganda was not refuted or explained, I must conclude that the allegation that she was terminated for discriminatory reasons is not supported by a preponder- ance of the credible testimony and must be dismissed. 8. Vicky Sandefur The complaint alleges, and the answer denies, that Sandefur participated in the December 13 strike, made an unconditional offer to return to work December 17, and that the Respondent refused to reinstate her. Vicky Sandefur (Thibodeaux) was a floor assistant. At the time of the strike she and a few other employees went to the office to get their paychecks before walking out and she told LeBlanc and Elias, "they just wasn't treating everybody right and fired them for no reason." Thereafter, upon instruction of Union Representatives Dickey and Johnson, they returned to the cafeteria where the new manager said the strikers were fired. The following day, Sunday, December 14, Sandefur met Union Representatives Smalley and Johnson who advised her that all strikers had been sent telegrams and to go home and see if she received one. Sandefur had moved recently without giving the Respondent her new address, but she found no telegram at her old address. She then went to the cafeteria with her roommate and fellow employee, Donna Reed, looking for one of the managers. Before they found one of them, a cook told them that they had walked out and could not come in, and they left the cafeteria. About 4 p.m. that day, Reed telephoned the cafeteria, and then informed Sandefur that Elias said they should report back to work Monday, December 15, at their regular time. However, Sandefur testified, she and Reed had an argument later that day, Sunday, December 14, and agreed not to live together from then on, and for this reason Sandefur decided not to work at Piccadilly any more. She therefore did not return for her regular shift either December 15 or 16. Sandefur testified that on Wednesday, December 17, which she mistakenly thought was the election day, she went to the cafeteria for the sole purpose of voting. She said she did not intend to work and would turn in her uniforms. She said that, upon arrival, she asked Assistant Manager Elias if she could vote in the election, and he first told her she could not vote, but then said her job was still open if she wanted it. Telling her then to wait a minute, he summoned Secretary-Treasurer Garrett who informed her he had filled her job; as he thought she had quit to get married, he had taken her off the schedule when she did not report for her shift. Sandefur testified she did not remember, but she did not think she ever told the Respondent she quit, and she was not sure if she did quit. She did remember that Elias asked if she were getting married, and that she said yes. She did not cast a ballot in the election. Secretary-Treasurer Garrett testified that Reed came in on Monday, turned in her uniforms, and said she was leaving town and Sandefur was getting married. Garrett testified he asked the managers about Sandefur after that but no one had seen her and therefore on Wednesday, December 17, he deleted her name from the list of eligible voters in the election, replaced her on the work schedule, and marked her timecard as a quit; he denied seeing her that day. Garrett and Assistant Manager Elias testified they did not see Sandefur again until December 19 when Elias observed her in the cafeteria wearing street clothes and carrying her uniforms; he asked her if she was quitting, and she said she was. Elias took her in the office where they found Garrett. Elias asked her why she was quitting and she said she was getting married. Garrett told her he had assumed she had quit and had replaced her, and wished her good luck in her forthcoming marriage. I do not credit Sandefur, whose testimony is uncorrobo- rated, as against Elias and Garrett. Moreover, it does not seem reasonable, in view of her purported frequent and close association with union officials, that she would refuse the Company's offer of reinstatement because she decided for reasons unrelated to the strike to quit and not show up for 2 days without notice to her employer, and then visit the cafeteria carrying her uniforms to turn in and with no intent to work, and expect to vote in the election. Similarly, if she had gone there when she says she did and was in disagreement with the result, it seems unlikely that she would not have appeared again the next day to cast a challenged ballot. Crediting Elias and Garrett here, therefore, I find that Sandefur never made an offer to return to work after the strike and that the Respondent did not refuse to reinstate her as alleged in the complaint. IV. CHALLENGES TO BALLOTS AND OBJECTIONS TO ELECTION A. Challenges The challenges to the ballots cast by the following should be sustained: 1319 DECISIONS OF NATIONAL LABOR RELATIONS BOARD Mary Clark Jocelyn Williams Bennette Glenn Brenda Jones Gloria Green Ruie Aleen Horton Dorothy Moody Alvin Bourke Linda Thomas Willie Haskins Murray Washington The challenge to the ballot of Dorothy Goff should be overruled. The ballots of Deborah Cline and Azzie Jenkins were challenged by the Petitioner on the ground that they are supervisors. Floor assistants work in the dining room carrying trays, pouring coffee, and cleaning tables. Several of them testified that they considered Cline and Jenkins floor supervisors, and two testified that Manager LeBlanc called the assistants together and introduced Cline as their new floor supervisor. They said that Cline posted their work and break schedules; kept track of the food employees ate for the purpose of deducting the cost of it from their pay; spent most of her time relieving the cashiers and checkers, working in the office, running the adding machine, and taking money to the bank. Three assistants said Cline was not on the floor to see that the assistants did their job, but one said Cline gave orders to the assistants. Manager LeBlanc testified that Cline was an hourly employee whose wage was higher than that of floor assistants. She was responsible for posting the menu board, tolling daily receipts and posting employees' meal tickets, counting the money, making out deposit slips, and taking money to the bank. He said Cline also worked on the floor pouring coffee, cleaning tables, and that she relieved the cashiers and checkers. She saw that the dining rooms were in good shape and, at times directed employees to clean a room. He said, if an employee refused her instructions, Cline referred the problem to LeBlanc. He has asked Cline how employees were doing, but she had no authority to recommend personnel action. The floor assistant witnesses testified that Jenkins assigned them to areas of the dining room they were to work in, and asked them to delay their breaks when the dining rooms are busy; that Jenkins cleaned tables when the rooms were busy, otherwise she served coffee and tea, and that she wore a badge designating her as assistant supervisor. One assistant said Jenkins once falsely accused her of being disobedient and not doing what Jenkins told her to do. An assistant said Jenkins gave orders and assigned special duties, posted break schedules, told employees when to take breaks, and told employees to stop talking and get busy. Azzie Jenkins testified that she was promoted from floor assistant to her present position at an hourly wage which pays her $100 a week ($15 more than a floor assistant, $10 more than a cashier-checker), but she wears the same uniform the floor assistants wear. She does tell employees what to do, reminding them of their duties, but most of her time she is cleaning tables, pouring coffee, and carrying trays, setting up condiment stands, and refilling salt and pepper shakers. The managers are on the floor 20 times a day, she said, and they give orders for "' In the event no exceptions are filed as provided by Sec. 102.46 of the Rules and Regulations of the National Labor Relations Board, the findings, conclusions. and recommended Order herein shall, as provided in Sec. Jenkins to relay to the floor assistants. Jenkins helps to train new floor assistants and, when new managers ask how they are doing, Jenkins tells them fine or bad. She also tells the manager if one is not doing her work right and he talks to her. Jenkins said she posts the breaktime schedules, and tells employees to postpone breaks (but not lunch hours) when they are needed on the floor. The managers keep time on the employees although Jenkins tells them if employees are late. LeBlanc has remonstrated with an employee for not doing what Jenkins told her to do. The facts set forth above, which are not contradictory in any significant way, reveal Cline and Jenkins to be essentially leadpersons, similar to working foremen, whose authority is, like that of Dorothy Goff, limited to direction of routine duties and reporting transgressions. I find they are not supervisors as defined in the Act, and that the challenge to their ballots should be overruled. B. OJjections Based on findings and conclusions above, Petitioner's Objection 6, that specific gifts were offered in return for a commitment to vote against the Union, and Objection 7, that employees were discharged because of their union activity, should be overruled; and that Objection II, that potential voters were polled prior to the election, and Objection 16, that the Employer committed numerous violations of Section 8(a)(1), be sustained. I further find that the Employer's conduct herein found objectionable interfered with the employees' free choice of representatives and was of sufficiently substantial nature to affect the results of the election. Therefore, if, upon the opening and counting of the ballots to which challenges have been overruled, the Union does not have a majority, the election must be set aside and a new election held. V. REMEDY Having found that the Respondent engaged in certain unfair labor practices, I shall recommend that the Respon- dent be ordered to cease and desist therefrom, and from infringing in any like or related manner on its employees' exercise of their rights under Section 7 of the Act. I shall also recommend that the Respondent post appropriate notices. Upon the foregoing findings of fact, conclusions of law, and the entire record, and pursuant to Section 10(c) of the Act, I hereby issue the following recommended: ORDER 18 The Respondent, Piccadilly Cafeterias, Inc., Shreveport, Louisiana, its officers, agents, successors, and assigns, shall: I. Cease and desist from: (a) Coercively interrogating employees about their or other employees' union activities, sentiments, or desires; implying that employees would receive job benefits if the Union is not voted in or that an employee's promotion is a 102.48 of the Rules and Regulations, be adopted by the Board and become its findings, conclusions, and Order, and all objections thereto shall be deemed waived for all purposes. 1320 PICCADILLY CAFETERIAS, INC. quidpro quo for a no vote; soliciting employees to persuade others to support the Respondent's antiunion campaign; promising to rectify employee grievances or other benefits to influence votes; creating the impression of surveillance of employees' union activities; or threatening adverse economic consequences of unionization. (b) In any like or related manner interfering with, coercing, or restraining its employees in the exercise of rights under Section 7 of the Act. 2. Take the following affirmative action necessary to effectuate the policies of the Act: (a) Post at its Shreveport, Louisiana, cafeteria copies of the attached notice.19 Copies of said notices, on forms provided by the Regional Director for Region 15, after being duly signed by the Respondent's authorized repre- sentative, shall be posted by the Respondent immediately upon receipt thereof and be maintained by it for 60 consecutive days thereafter, in conspicuous places, includ- ing all places where notices to employees are customarily posted. The Respondent shall also take reasonable steps to insure that the notices are not altered, defaced, or covered by any other material. "' In the event that this Order is enforced by a Judgment of a United States Court of Appeals. the words in the notice reading "Posted by Order of the National Labor Relations Board" shall read "Posted Pursuant to a (b) Notify the Regional Director, in writing, within 20 days from the date of this Order, what steps the Respon- dent has taken to comply herewith. IT IS ALSO ORDERED that the complaint be, and it hereby is, dismissed insofar as it alleges violations of the Act not found herein. IT IS FURTHER ORDERED that the challenges to the ballots of Mary Clark, Bennette Glenn, Gloria Green, Dorothy Moody, Linda Thomas, Murray Washington, Jocelyn Williams, Brenda Jones, Ruie Aleen Horton, Alvin Bourke, and Willie Haskins cast in the election conducted in Case 15-RC-5797 on December 18, 1975, in an appropriate unit of the Respondent's employees be sustained; that the challenges to the ballots of Dorothy Goff, Deborah Cline, and Azzie Jenkins be overruled and their ballots opened and counted. If, upon the counting of all valid ballots including all ballots to which challenges have been overruled, the Union does not win, then it is further ordered that the election be set aside and that a new election be conducted at such time as the Regional Director deems appropriate. Judgment of the United States Court of Appeals Enforcing an Order of the National Labor Relations Board." 1321 Copy with citationCopy as parenthetical citation