Merritt Motor Co.Download PDFNational Labor Relations Board - Board DecisionsApr 14, 1970181 N.L.R.B. 1099 (N.L.R.B. 1970) Copy Citation MERRITT MOTOR COMPANY 1099 Merritt Motor Company and District Lodge No. 93, International Association of Machinists and Aerospace Workers, AFL-CIO; and Local Union No. 912 , International Brotherhood of Teamsters, Chauffeurs , Warehousemen and Helpers of merica . Case 20-CA-5437 April 14, 1970 DECISION AND ORDER BY MEMBERS FANNING, BROWN, AND JENKINS On December 10, 1969, Trial Examiner Louis S. Penfield issued his Decision in the above-entitled proceeding, finding that the Respondent had engaged in certain unfair labor practices and recommending that it cease and desist therefrom and take certain affirmative action, as set forth in the attached Trial Examiner's Decision. The Trial Examiner also found that the Respondent had not engaged in certain other alleged unfair labor practices. Thereafter, the Respondent filed exceptions to the Trial Examiner's Decision and a supporting brief, and the General Counsel filed cross-exceptions and a supporting brief. Pursuant to the provisions of Section 3(b) of the National Labor Relations Act, as amended, the National Labor Relations Board has delegated its powers in connection with this case to a three-member panel. The Board has reviewed the rulings made by the Trial Examiner at the hearing and finds that no prejudicial error was committed. The rulings are hereby affirmed. The Board has considered the Trial Examiner's Decision, the exceptions, the cross-exceptions, the supporting briefs, and the entire record in this case, and hereby adopts the findings, conclusions, and recommendations of the Trial Examiner. ORDER Pursuant to Section 10(c) of the National Labor Relations Act, as amended, the National Labor Relations Board hereby adopts as its Order the Recommended Order of the Trial Examiner, and orders that the Respondent, Merritt Motor Company, Santa Cruz, California, its officers, agents, successors, and assigns, shall take the action set forth in the Trial Examiner's Recommended Order. TRIAL EXAMINER'S DECISION STATEMENT OF THE CASE Louis S. PENFIELD, Trial Examiner: This proceeding was heard before me in Santa Cruz, California, on July 1 and 2, 1969, upon a complaint of the National Labor Relations Board, herein called the Board, and answer of Merritt Motor Company, herein called Respondent.' The issues litigated were whether Respondent violated Section 8(a)(1), (3), and (5) of the National Labor Relations Act, as amended, herein called the Act. Upon the entire record, including consideration of briefs filed by the General Counsel and Respondent, and upon my observation of the witnesses, I hereby make the following: FINDINGS OF FACT 1. THE BUSINESS OF RESPONDENT Merritt Motor Company is a California corporation with a place of business located in Santa Cruz, California, .where it operates as an automobile dealer engaged in the retail sale and servicing of automobiles. During the past year, in the course and conduct of its business Respondent received gross revenues in excess of $500,000. During the same period, in the course and conduct of such business, Respondent purchased products and supplies valued in excess of $50,000 which were shipped to it directly from points located outside the State of California. I find that at all times material herein Respondent has been an employer within the meaning of Section 2(2) of the Act engaged in a business which affects commerce within the meaning of Section 2(6) and (7) of the Act, and that assertion of jurisdiction over its business is appropriate II. THE LABOR ORGANIZATIONS INVOLVED District Lodge No. 93, International Association of Machinists and Aerospace Workers, AFL-CIO, herein called the IAM, and Local Union No. 912, International Brotherhood of Teamsters, Chauffeurs, Warehousemen and Helpers of America, herein called the Teamsters, are each labor organizations within the meaning of Section 2(5) of the Act. As will be more fully explained below, the two labor organizations engaged in a joint organizational effort with respect to Respondent's employees, and hereinafter will be referred to collectively as the Joint Unions III THE UNFAIR LABOR PRACTICES The General Counsel alleges that shortly after the commencement of an organizational campaign by the Joint Unions in January 1969, Respondent engaged in various acts of interference with the statutory rights of its employees, and thereafter in February 1969, discriminatorily discharged two of its employees. The General Counsel further alleges that in January 1969 the Joint Unions represented a majority of Respondent's employees in an appropriate unit, and that Respondent refused to bargain with it as the statutory representative of such employees in violation of Section 8(a)(5) of the Act Respondent denies engaging in the unlawful conduct alleged, denies that the discharges were discriminatorily motivated, and denies that at any time it became obligated to bargain with the Joint Unions as the statutory representative of its employees. Respondent's only place of business is in Santa Cruz, California. Carmen L. Merritt owns an automobile dealership in this city and is engaged in the sale and 'The complaint issued on May 19, 1969, and is based upon a charge, a first amended charge, and a second amended charge filed on February 14, March 24, and April 14, 1969, respectively Copies of the complaint, the charge and the amended charge were duly served upon Respondent 181 NLRB No. 172 1100 DECISIONS OF NATIONAL LABOR RELATIONS BOARD servicing of new and used automobiles It is agreed that at all times material prior to and including February 10, 1969, James Baughman was the service manager in charge of Respondent's service department, and was a supervisor within the meaning of the Act. It is further agreed that at all tunes subsequent to February 10, Earl B Brown was Respondent's service manager and was also a supervisor A dispute, the nature of which will be discussed below, exists concerning Respondent's responsibility for certain acts allegedly engaged in by Brown on February 10, 1969. Robert Edward Peterson was at all times in charge of Respondent's parts department, and Clinton Giese served as Respondent's assistant service manager A dispute exists as to the supervisory status of each of these employees. This too will be considered below. A. The Organizational Efforts of the Joint Unions and Respondent's Initial Response On January 6, 1969, the Joint Unions initiated an organizational drive among employees engaged in the automotive trades in the city of Santa Cruz. It opened this drive by announcing a special meeting for interested automotive employees to be held at 7:30 p.m., January 9, 1969, at the Santa Cruz Labor Temple An advertisement concerning such meeting appeared in a Santa Cruz daily newspaper, and union representatives undertook to distribute pamphlets in the various automotive shops in Santa Cruz telling of the meeting and its purpose. Unidentified union representatives distributed such pamphlets in Respondent's service department, leaving copies at locations in which they were likely to be seen and picked up by the employees. The notice stated, in substance, that the meeting would be held on the following Thursday, January 9, that the Joint Unions had received inquiries as to improvements which automotive employees might obtain in wages, working conditions and fringe benefits, that questions concerning such subjects would be taken up at the meeting, and that all persons performing work in designated automotive trade classifications in and about the city of Santa Cruz should attend. These notices were picked up and read by mechanics in Respondent's service department, and also came to the attention of Merritt and Service Manager Baughman.' In the afternoon of January 6, Merritt directed Service Manager Baughman to ask the service department employees to attend a meeting after work. Four service department employees, Robert A. Carter, James E. Littlefield, Steven Wargin, and Lynn Schultz testified concerning the events which transpired at this meeting. All 'Merritt's testimony with regard to this pamphlet fads to engender confidence in his straightforwardness When first shown the pamphlet at the hearing he responded "that he never saw that document " Later he could not recall having had such a document with him at an employee meeting that evening Subsequently he admitted that he "may have" gotten a copy of the document , that the document and its contents had been fully discussed at a luncheon meeting of automobile dealers on June 6, 1969, which Merritt had attended, and that he "looked at it " Merritt continued to insist , however, throughout his entire testimony that he "didn't actually read it " I regard it as highly improbable that one as obviously interested in the organizational efforts of his employees as Merritt demonstrated himself to be would actually have maintained the casual interest in the contents of this initial pamphlet that Merritt now asserts The pamphlet is a very short one and could be read in a minute or less In view of Merritt's reluctant admission that he was given a copy of it on the morning of January 6 and that it was the subject of discussion at a dealers ' luncheon that same day, I have little doubt that at some point during the, day of January 6 Merritt read it carefully and became entirely familiar with its contents , and I so find four testified, consistently, that Merritt arrived at the meeting with a copy of the union pamphlet in his hand, and they all agree that Merritt made it abundantly clear that a central purpose of the meeting was to ascertain their reaction to the union 's organizational drive. They further agree that a substantial portion of the meeting was taken up in discussion of one sort or another relating to union representation of the employees. Each testified that Merritt informed them that he did not favor having a union in the shop. Merritt asked Littlefield as "an old union man; what did [he] think about the union." Littlefield replied that "he had a union card, and he didn't plan on giving it up for anybody." All agree that Merritt told the employees that should a union come in they would receive no more overtime. Working overtime was not an infrequent occurrence. At the time there were two apprentice mechanics in the shop. The four employees testified variously to the effect that Merritt had told them that if a union came in he "wouldn't allow no apprentices," "any excess [of apprentices] would have to be let go," "he would let go all the employees," "he would eliminate all apprentices."' The employees also state that Merritt told the group that with a union they would be sent home when a job was completed and there was not another to start. It was then the regular practice for the mechanics to do clean-up work until quitting time when this occurred. Employee Carter states that Merritt also spoke of job security and, according to Carter, said, "if we didn't go union he would definitely in the future try to weed out the troublemakers and instigators . ," and that this could be done by checking back into their records.' Following these various expressions about a union, Merritt proceeded to tell the employees that he was considering adjustments in their wage rates, and that in the very near future he would speak to them about this. Merritt concluded the meeting by telling the group that he didn't care if some of them went to the union meeting but he felt it would be better if all did not go. On the following day, January 7, Merritt approached each of the employees in the service department individually, and offered each a raise varying from 5 to 40 cents an hour. At the same time Merritt proposed to reduce the individual employee contribution to Respondent's health and welfare plan from $17 to $3.25 a month. The employees discussed Merritt's proposals among themselves and agreed that they should seek another meeting with Merritt at the close of business on January 7. Such a meeting took place with Lynn Schultz speaking for the group. Schultz told Merritt that the employees were pleased with the new salary increase and the improved fringe benefits, but were also requesting an additional 5 percent wage increase in six months. Merritt responded by telling the employees that he would consider this at the expiration of a six-month period Thereafter the increases were put into effect. Respondent acknowledges granting the wage increases and increasing the fringe benefits. Merritt, Service Manager Baughman and Parts Manager Peterson all 'Merritt does not deny having mentioned the subject of apprentices but contends that he only said that with a union there is "one apprentice for every five mechanics " Since at the time Respondent had two apprentices to less than five mechanics this could reasonably be construed to mean that with a union there would be fewer apprentices 'Merritt acknowledges having talked about the question of job security under a union but insists that he only pointed out that it was basically a question of good performance , and that workers who were not performing well could be let go whether there was a union in the shop or not MERRITT MOTOR COMPANY 1101 attended the January 6 meeting. No one of them specifically denies what the employees state to have taken place, but each endeavors to make it appear that mention of a union was incidental, and that the real purpose of the meeting was to announce an earlier planned wage increase. Merritt also describes the meeting for the most part as a "general pep session." Two of the employees who testified concerning the January 16 meeting were alleged discriminatees, but the other two were still working for Respondent. All four testified with remarkable consistency as to what had transpired. No one of them displayed overt hostility toward Respondent, and each impressed me as endeavoring to relate objectively the events that had occurred as best he remembered. In contrast, each of Respondent's witnesses appeared to be attempting to underplay the significance of the union aspects of the meeting. Under the circumstances I am of the opinion that the versions related by the four employees, as set forth above, are the more reliable, and I find that events transpired at the January 6 meeting substantially as they state. Not one of Respondent's employees attended the announced union meeting for January 9. Employee Steve Wargin testified that they did not go "because the people that were going to go were more or less satisfied with what [Merritt] gave us." On the evening of January 9, however, following the union meeting employees Wargin and Schultz met, apparently by chance, representatives of the Joint Unions in a bar A discussion ensued concerning union representation and the possibility of arranging another meeting to be attended solely by Respondent's employees. Thereafter Schultz induced a number of Respondent's employees to attend a meeting with representatives of the Joint Unions at the Labor Temple on January 13. There is no direct evidence to show that the efforts of Schultz in arranging this meeting came to the attention of Respondent, however, or that Respondent was apprised at any time of the names of those employees who actually did attend. Seven of Respondent's employees went to the January 13 meeting. IAM representative Kent Arnold talked with these employees concerning the benefits of union organization, answered some questions which they asked him, and asked if they wished to sign union authorization cards. Arnold testified that he explained that the union cards were for the purpose of authorizing the Joint Unions to represent the employees for the purposes of negotiating a collective-bargaining agreement with Respondent. Arnold further explained that if a majority should sign such cards the Joint Unions would then undertake to notify Respondent of such fact, would demand that Respondent recognize the Joint Unions as the statutory representative, and would offer to have the authenticity of the cards checked by an independent source. Arnold explained that Respondent, however, might decline to accord the Joint Unions recognition at the outset, and might demand that the Joint Unions prove their majority status by means of a Board election. All seven of Respondent's employees thereupon signed authorization cards.' 'The seven who signed included Steven Wargin, Richard Gempler, Robert Hernandez , Ronald Fossum, Robert Carter, Lynn Schultz, and James Littlefield The cards, themselves purport to designate the IAM as the bargaining representative A representative of the Teamsters, however, was also present at the meeting It is undisputed that it was fully explained to the employees that by signing such cards they were authorizing the Joint On January 21, 1969, the Joint Unions sent a letter to Respondent advising it that they represented a majority of Respondent's service department employees, and offering to prove such majority by a cardcheck to be conducted by a disinterested third party. On January 23, Respondent replied to this request by advising the Joint Unions that it did not concede that they represented a majority, and that if the Joint Unions wished to establish this fact it would be necessary to do so by means of a representation election. The reply further stated that pending proof of majority by election Respondent would not meet with the Joint Unions. Employees Littlefield and Schultz each testified that Service Manager Baughman had questioned him concerning his attendance at a union meeting. Baughman admits questioning most of the employees Neither Baughman nor any of the employees, however, are specific as to the exact timing of the questioning, or as to its specific nature. Apparently it took place after Respondent learned that the Joint Unions were claiming a majority. This would place it some time after January 21. All concerned construed the questioning to relate to the January 9 general union meeting. In response thereto each told Baughman, correctly, that neither he nor any of the other employees had attended. It is not shown that Baughman asked specifically about any other meeting, including that of January 13, or that either Littlefield, Schultz or anyone else advised Respondent that such a meeting had taken place, or that at such meeting a number of employees had signed authorization cards On January 31, 1969, the Joint Unions filed a representation petition seeking to represent the employees in Respondent's service department. On May 26, 1969, the Joint Unions voluntarily withdrew such petition. B. The Alleged Discriminatory Discharges of Robert Carter and Lynn Schultz Robert Carter and Lynn Schultz were both terminated on February 10, 1969. Carter was first employed by Respondent on September 12, 1968. His initial pay was $1.75 per hour, and he was classified as a washer and polisher of new and used cars. Carter, however, had had considerable experience as an automotive mechanic prior to coming to work for Respondent, and he was advised when employed that if an opportunity to do mechanical work should open he would be given work in the shop. At some point in October 1968, Carter was assigned work as a mechanic in the shop, and his pay was raised from $1.75 to $2 per hour. Subsequently in November of the same year he received another raise to $2.20 per hour A third raise was forthcoming on January 7, 1969, to $2.50 per hour at the time when all other mechanics were accorded raises as set forth above. Respondent's records continued to show Carter's payroll classification as a washer and polisher, but Respondent made no attempt to contradict Carter's testimony that since October 1968 his actual employment with Respondent had been as an apprentice mechanic, nor does Respondent claim that Carter was not a competent worker. Lynn Schultz commenced work for Respondent on August 26, 1968, as a journeyman mechanic. Schultz continued to work in that capacity until his termination. It Unions to represent them for collective-bargaining purposes , and that if recognition should be attained union membership would be in the particular union in whose jurisdiction the employee's work should fall 1102 DECISIONS OF NATIONAL LABOR RELATIONS BOARD is conceded that Schultz was a competent worker. James Baughman had worked for Respondent for a number of years, principally in the capacity of a journeyman mechanic. He became assistant service manager in July 1968. In August or September of that same year he succeeded Earl B . Brown as service manager in complete charge of the service department when Brown left Respondent's employ to take another job. Baughman was highly regarded by Respondent as a mechanic, and when he assumed the job as service manager there was a tacit understanding that he might resume work as a mechanic if the supervisory job did not prove satisfactory. In the late Fall of 1968 Baughman concluded that the position as service manager did not please him, and he notified Merritt to such effect. At approximately the same time Merritt was also notified by Brown that his new employment had not worked out as he expected, and that he was interested in returning to work for Respondent should an opening as service manager develop. In January 1969, Merritt and Brown reached an understanding that Brown was to return to work for Respondent as service manager at an early date. It was also understood that concurrently with Brown's return Baughman would step down and resume work in Respondent's shop as a mechanic. When it developed that Brown could return in early February it was agreed that he would resume his job as service manager on the first workday following February 10, 1969. Merritt and Baughman testified that they had agreed among themselves that with Brown's return and Baughman 's resuming work as a mechanic in the shop, it would be necessary to terminate one journeyman mechanic. They state that they further agreed at the same time that business in the shop was at a sufficiently low level, that it would also be appropriate for Respondent to lay off one of the apprentice mechanics concurrently with the layoff of the journeyman mechanic. Baughman was given the authority to select the particular mechanics to be terminated subject to Merritt's review of his selection. On the morning of February 10, Baughman 's last day as service manager , Baughman . approached Robert Carter and told him that he was "going to have to lay [him] off due to the fact, lack of work." Carter protested claiming that an employee with less seniority should be chosen. Baughman made no specific response to Carter's protest except to tell Carter that he would give him a good recommendation., In the late afternoon of February 10, Baughman told Schultz that with the return of Brown as service manager, he, Baughman would resume work in the shop as a mechanic and that one of the journeymen mechanics presently working there would have to go Schultz protested that he should not be the one selected, complaining that he had more seniority than Jim Littlefield, another journeyman mechanic Baughman replied that Littlefield had worked for Respondent prior to his most recent employment, and that taking this into consideration he had seniority over Schultz.' Baughman acknowledged that Schultz' work had been satisfactory and agreed that Schultz be given a good recommendation 'Robert Hernandez was employed as an apprentice mechanic on January 10, 1969 . He continued to work in that capacity until May 29, 1969, when he voluntarily quit Prior to this, Hernandez had had approximately a week 's employment with Respondent, commencing on September 25, 1968, and ending on October 3, 1968, at which time Hernandez had voluntarily quit 'James Littlefield was most recently employed by Respondent as a Both Schultz and Carter were told that they had been selected as the persons to be laid off on a seniority basis Schultz can be accorded seniority over Littlefield only by cumulating Littlefield's prior worktime with his present worktime. This result is achieved by adding 9 months of employment taking place nearly 2 years prior to Littlefield's recent employment. The selection of Carter, however, cannot be explained on a cumulative seniority basis inasmuch as Hernandez' cumulative seniority does not exceed that of Carter With respect to Schultz, Baughman testified at the hearing that the choice also had been influenced by the fact that Schultz "didn't get along as well with the rest of the crew as Jim Littlefield." To illustrate this, Baughman could cite only one incident which occurred in October 1968 at which time Schultz had gotten angry with another employee who had been using his stall. Baughman acknowledges that he did not speak to Schultz at that time about this incident, nor did he mention it to Schultz at the time of his termination. Both Baughman and Merritt testified that a slowdown of work in the service department was the primary consideration dictating the need to lay off an apprentice mechanic The testimony of both Baughman and Merritt in this regard is of a most general nature. Records were produced showing the service department gross sales and profits not only for the first months of 1969, but for the entire year 1968. It appears therefrom that during the first 7 months of 1968, Respondent had had seven mechanics in its service department, while in the last 5 months it had had eight mechanics. During the first 7 months, Respondent's gross sales in the service department had ranged from a low in February of $8,737 to a high in July of $11,428 During the next five months the gross sales of service ranged from a low in November of $10,019 to a high in September of $11,932. In January 1969, gross sales for Respondent's service department amounted to $10,808. In February 1969, gross sales for the service department amounted to $9,587. Respondent employed seven mechanics in January 1969. In February after the two layoffs had occurred and Baughman had returned to work as a mechanic, the total number dropped to six. However, it may be noted that gross sales for January exceeded all but 5 months during the entire year of 1968 and gross sales for February 1969 exceeded gross sales in January, February, March and May of 1968 In each of these months in 1968, Respondent had maintained a complement of seven mechanics. C. The Alleged Unlawful Conduct of Elmer Brown on February 10, 1969 At the close of business on February 10, the same workday that had marked the terminations of Carter and Schultz, the remaining employees were called to a meeting. Merritt introduced Elmer Brown to the employees as the incoming service manager who would be directing their work on the next workday. Brown then spoke to the assembled employees on the subject of what they might expect from him, and what he would expect from them as their new boss At some point during the course of this meeting, Brown brought up the subject of whether or not the employees "had considered union." journeyman mechanic on November 11, 1968, approximately 3 months after Schultz had started to work Prior to this, however , Littlefield had worked for Respondent from April 15, 1966 to November 18, 1966, at which time he had voluntarily quit MERRITT MOTOR COMPANY Brown was advised by various employees that the matter had been under consideration. One of the employees noted that Schultz and Carter had been terminated earlier that day, and that some of them felt that a union might bring greater security According to Littlefield, Brown signified that he had recently been working in a union shop, and that, a union provided nothing by way of job security and "that he wouldn't have any problems finding reasons to let us go in the future with or without a union " because "he would go back into the past record ... and find the evidence he would need." Littlefield states further that Brown indicated that should a union come in he would be "a little more severe." Steve Wargin testified that Brown told the assembled group that he had heard "We were thinking of joining the union; and he told us to be our own men and think about it." Wargin states that he was the one who raised the question as to job security with a union and that Brown 's reply was that a union provided no security since "he could look back and find enough to can anyone of us." When Wargm protested such an approach to be unfair, Brown replied, in effect, that if that was the way a matter had to be handled that was the way he would do it. Brown does not deny bringing up the question of unions at this meeting, nor does he specifically deny the remarks which Littlefield and Wargin attribute to hurt Respondent raises an issue as to its responsibility for Brown 's conduct at the February 10 meeting , claiming that Brown was not at that time on its payroll as service manager. While it is true that Brown may not have been technically carried on Respondent's payroll until the next working day, Respondent can scarcely disclaim responsibility for his conduct on February 10. The meeting was expressly called by Merritt to introduce Brown to the employees as their new boss. The meeting was then turned over to Brown to address them as to what they could expect from him and what he would expect from them. Under the circumstances, the fact that he was not officially on Respondent's payroll scarcely refutes the obvious fact that at this time Brown was represented and identified to the employees as a part of management. Accordingly I find that Respondent must assume responsibility for his conduct. The testimony of Littlefield and Wargin as to what transpired at the February 10 meeting is mutually corroborative. I am satisfied that it constitutes a more reliable gauge of what occurred, than the obviously underplayed and uncorroborated testimony of Brown Accordingly I credit the versions of Littlefield and Wargin and find that events at the February 10 meeting transpired substantially as set forth above. D. The Appropriate Unit, the Majority, and the Refusal to Bargain Respondent stipulated a unit comprised of its service department employees, excluding supervisory and clerical employees to be appropriate for purposes of collective bargaining. Respondent acknowledges that on January 21, 1969, ten employees, then on its payroll, fell within the scope of such unit. ' I find the stipulated unit to be appropriate for purposes of collective bargaining within the meaning of Section 9(b) of the Act. 'These included Curtis Waller, Starr Plaskett, Gary Giles, Steven Wargin, Lynn Schultz, James Littlefield , Robert Hernandez , Richard Gempler, Ronald Fossum, and Robert Carter 1103 A dispute exists as to the status of Robert Peterson and Clinton Giese. The General Counsel contends each to be a supervisor, and thus to be excluded from the unit, while the Respondent contends that neither possesses supervisory authority within the meaning of the Act. The evidence shows Peterson to be in full charge of the parts department and to direct the work of one employee. Peterson attends meetings of management, his recommendations are considered by management, and he generally appears to be regarded by Merritt as one of the management team. Accordingly, I find Peterson to possess sufficient indicia of supervisory authority to qualify him as a supervisory employee within the meaning of the Act, and thereby to exclude him from the scope of the unit. Clinton Giese, the assistant service manager, assigns some work to mechanics, but this appears to be incidental to his principal job of meeting the customers and properly writing up their orders so that mechanics may understand the work which must be dcne. I am satisfied that the real direction and authority over the mechanics' work resides-- in the service manager alone, with Giese doing little more than making routine assignments. Accordingly, I find Giese not to be a supervisor within the meaning of the Act, and that he should be included within the scope of the bargaining unit As above noted, seven of Respondent's employees attended a meeting on January 13 and signed authorization cards. On their face, these cards purport to designate the LAM as the collective-bargaining representative. However, it is undisputed that a representative of the Teamsters was also present at this meeting, and that it was made clear to the employees that by signing the LAM authorization cards they were designating the Joint Unions to represent them on a joint basis with the employees to become members of whichever union his particular job dictated. This was followed by a request for recognition by the Joint Unions, and later by their filing a representation petition also on a joint basis. Each of the seven employees who signed authorization cards on January 13 was employed by Respondent in the appropriate unit on January 21, 1969.' Accordingly, I find that on January 21, 1969, when the Joint Unions requested recognition a majority of Respondent's employees in a unit appropriate for purposes of collective bargaining had designated the Joint Unions as their bargaining representative." As set forth above, Respondent, in response to the request for recognition by the Joint Unions, refused to accord them such recognition until their status as the statutory representative had been determined by the Board. E. Discussion of the Issues and Conclusions The central issue in this proceeding concerns the lawful or unlawful character of Respondent's response to the organizational drive initiated in January 1969 by the Joint Unions. As set forth above, upon learning that such drive was about to start, Merritt acted immediately and directly. On the very day that Merritt learned of the initial 'These seven include Steven Wargm , Richard Gempler, Robert Hernandez, Ronald Fossum, Robert Carter, Lynn Schultz, and James Littlefield "It may be noted that even if both Peterson and Giese be regarded as falling within the scope of the appropriate unit, the Joint Unions would still have represented a majority on January 21 1104 DECISIONS OF NATIONAL LABOR RELATIONS BOARD organizational plan he called the service department employees together, and addressed them regarding union organization. As more fully set forth and found above, not only did Merritt at this time express his opposition to unionization of the service department, but he threatened that should it occur it might result in loss of overtime, elimination or reduction in the number of apprentices, and a cutback in the amount of paid clean-up work. He coupled these threats with a promise of a wage increase He followed up such promise the very next day by granting each employee an increase in hourly pay, and a substantial reduction in individual employee contributions to Respondent's health and welfare plan. Respondent undertakes to deny that the wage and fringe benefits granted had any relationship to the organizational drive of the Joint Unions. Respondent claims such benefits to have been long-planned, and would have us believe that their announcement on the same day that the Joint Unions initiated their organizational efforts was purely coincidental. It is asserted that Respondent had promised the service department employees in the late fall of the preceding year that wage increases would be forthcoming after the first of the next year Respondent points out that its wage scale was then below that in nearby Santa Clara County, that it faced the likelihood that qualified mechanics might be lured away by a higher wage scale, and that to avoid this it had promised future adjustments. No doubt in the Fall, some of the mechanics had made inquiries regarding wage increases . However, Respondent's response at that time went no further than to express in a general way that adjustments might be forthcoming at some undetermined time after the first of the following year. It is not shown that any mechanics threatened imminent departure should increases not be immediately forthcoming Nor does it appear that by the first week in January Respondent had worked out a definitive plan, or established a definite timetable for whatever projected increases it might have been considering . On the contrary, we find Respondent asserting in another connection that January was a particularly slow time in the service department. It thus seems likely, that absent extraneous circumstances, Respondent would have been content to let the matter of increases ride until business showed signs of picking up. January 6, however, marked Respondent's first knowledge of union organizational efforts directed at its employees. As we have seen , without delay, Respondent initiated inquiries as to the interest of its employees in organization , and threatened to cut down on existing benefits should they choose a union. It coupled this conduct with the announcement and implementation of substantial wage and fringe benefits. The inference is all but inescapable that, like the threatened losses, the increases were promised and granted less in fulfillment of an earlier and vaguely expressed promise, than as an integral part of a calculated plan to undermine the organizational efforts of the Joint Unions before they had had a chance fully to get underway, and I so find. Threats to withdraw existing benefits, and promises of, and the conferring of, new benefits, each with an object of discouraging union organization , constitute the most obvious sort of interference with the Section 7 rights of employees. Accordingly I find that Respondent' s initial response to the announcement of the organizational drive of the Joint Unions was unlawful, and that by the threats made and the benefits conferred, Respondent engaged in conduct violative of Section 8(a)(1) of the Act. While Respondent's unlawful conduct at the inception of the organizational drive was of a nature reasonably calculated to dissipate interest in union organization, it does not appear to have had such effect immediately. Although on January 7, the employees had unanimously expressed themselves as satisfied with the increases Respondent was giving them, on January 13, seven signed cards designating the Joint Unions as their bargaining representative. As above noted, it is not shown that Respondent learned of this meeting, or of the fact that the Joint Unions were claiming majority representation until it received the letter dated January 21. The terminations of Carter and Schultz on February 10 came shortly after Respondent had refused to recognize the Joint Unions, and after the Joint Unions had further pressed their claim for recognition by filing a representation petition. The General • Counsel contends, that the timing of these discharges considered in conjunction with Respondent's earlier unlawful opposition to union organization, and the allegedly unconvincing explanations given therefor establishes that each termination was discriminatorily motivated. General Counsel further contends that Respondent's entire course of unlawful conduct suffices to establish that its refusal to bargain with the Joint Unions was also unlawful. While Schultz did act as spokesman for the employees at the meeting with Merritt on January 7, this in no way served to identify him with a union . No one of the employees, with the possible exception of Littlefield, was identified with, or expressed interest in, a union at that time. On the contrary, the role that Schultz played was to speak both for himself and the other employees in expressing their unanimous satisfaction with the increases which Respondent proposed. There is no direct evidence to show that subsequent to this Respondent learned that Schultz had had a change of heart, or that subsequently Schultz became the prime mover in arranging the January 13 meeting Although Baughman did query Schultz and others concerning their attendance at a union meeting, everyone apparently construed his questions to refer to the first general meeting In any event , Baughman 's queries elicited only negative replies which in no way suggested union interest or activity on the part of Schultz. The return of Brown as service manager, and Respondent's commitment to keep Baughman as a journeyman mechanic are not shown to be related to union organization in any way. With Baughman joining the ranks of the mechanics , it is reasonable that Merritt might conclude that the business could function with one less journeyman mechanic than before. If the termination of a journeyman appears lawfully motivated, we must' consider whether the choice of Schultz rather than someone else has a discriminatory cast. Neither the seniority nor the incompatibility explanations which are proffered by Respondent as explanations for its choice are satisfying I doubt very much that Respondent had a well-defined seniority policy, and I regard its assertion of cumulative seniority as an explanation for choosing Schultz over Littlefield as little more than an afterthought. In addition, the assertion of cumulative seniority is inconsistent with the standard which we find Respondent applying in the case of Carter. Schultz' alleged incompatibility with his fellow-workers as a further explanation is not only inconsistent with the seniority explanation, but is also something never told to Schultz at any time. Moreover, the incident cited is so trivial and so remote from the discharge itself that it too seems little more than an afterthought. Flimsy explanations offered to explain a MERRITT MOTOR COMPANY 1105 course of conduct naturally give rise to suspicions of undisclosed reasons. On this record, however, I find insufficient evidence to support a finding that any such reason may have been discriminatory. The all-pervading facts are that Respondent had an altogether legitimate reason for terminating one jo'rneyman at this time, and that it has not been demonstrated that Respondent was aware of Schultz' organizational efforts on behalf of the Joint Unions On the contrary, to the extent that known union affiliation may be claimed to have influenced the choice, Littlefield as the only employee known to have had union connections would appear as the more likely selection. While unsatisfactory explanations arouse suspicions of hidden, unlawful motivation, the latter cannot be a matter of conjecture, but must be established by solidly based inferences which reasonably point in that direction. I am not convinced that the evidence adduced in this record is sufficient to accomplish such result. Accordingly I find the termination of Schultz to have been lawful, and that thereby Respondent did not discriminate against Schultz in violation of Section 8(a)(3) of the Act. The justification for Carter's termination on February 10 purports to be economic Respondent claims that business in its service department was so slow at that time that a cutback of one apprentice mechanic was dictated. A comparison of the 1968 and 1969 gross sales and profits for the service department does little to support such a claim If anything, the business in 1969 seems to have been slightly better than in the preceding year when Respondent at all times managed to keep the level of mechanics to seven or more. Dubious economic reasons advanced for the need of any layoff at this time, however, do not necessarily establish Respondent's action to have been discriminatorily motivated. We do not pass on the soundness of an employer's business judgment, although in some cases where the exercise of such judgment strains credulity, it may suggest a possible pretext Respondent's unlawful, although seemingly unsuccessful, effort to discourage union activity a month earlier, establishes its hostility toward union organization, but without more, it falls short of proving discriminatory motivation for the termination . Carter engaged in no union activity other than signing the authorization card, and it is not shown, that on February 10, Respondent had-knowledge that Carter or any other identifiable employee had even done that. Thus, although the underlying economic need for the layoff of another mechanic at this time is open to question, there is little to show that the decision was related to organizational activity. Respondent's choice of Carter over Hernandez while raising a suspicion of discriminatory selection in view of Carter's apparent seniority falls short of establishing this as a conclusion. Hernandez and Carter had both signed union cards on January 13 along with five others. As we have said it is nowhere shown that this fact had come to Respondent's attention, or that any other circumstance existed which would lead Respondent to believe that Carter was more or less active than Hernandez Thus while I regard it as somewhat perplexing that Respondent should elect to lay off an additional mechanic, I regard the evidence in this regard as insufficient to support the conclusion that Respondent did so, or that it chose or selected Carter for unlawful reasons. Accordingly I find that the General Counsel has not sustained the burden of proof in establishing that Robert Carter was discriminatorily discharged within the meaning of Section 8(a)(3) of the Act. As a part of its remedy the Board in certain instances directs bargaining orders where the majority has been established by use of authorization cards rather than by the election process Until recently the Board frequently expressed the rationale of a bargaining order remedy in terms of the employer's lack of good faith doubt as to a union's majority. Following the decision of the United States Supreme Court in N L R B v Gissel Packing Co , 395 U.S 575, the Board now seems to place primary reliance upon its evaluation of the quantity and quality of the unlawful conduct in which an employer has engaged, and the likelihood that such conduct will interfere with the free choice of representatives It is reasoned that in situations where such conduct is extensive and aimed directly at the employees' right of free choice, the card designations become the more reliable means of determining the employees' wishes In Gissel, the Supreme Court stated its views, in part, as follows: The only effect of our holding here is to approve the Board's use of the bargaining order in less extraordinary cases marked by less pervasive practices which nonetheless still have the tendency to undermine majority strength and impede the election processes. The board's authority to issue such an order on a lesser showing of employer misconduct is appropriate, we should reemphasize, where there is also a showing that at one point the union had a majority; in such case, of course, effectuating an ascertainable employee free choice becomes as important a goal as determining employer misbehaviour In fashioning a remedy in the exercise of its discretion, then, the Board can properly take into consideration the extensiveness of an employer's unfair labor practices in terms of their past effect on election conditions and the likelihood of their recurrence in the future. If the Board finds that the possibility of erasing the effects of past practices and of insuring a fair election (or a fair re-run) by the use of traditional remedies, though present, is slight, and that the employees' sentiment once expressed through cards would on balance be better protected by a bargaining order, such an order would issue. In the light of the foregoing rationale had either of the layoffs here been found to have been discriminatorily motivated, the instant case would have presented an almost classic pattern of pervasive and aggravated unlawful conduct calculated to undermine majority strength and to impede the election process. In such a case a bargaining order would, without question, become the appropriate remedy inasmuch as it has been found above that the Joint Unions represented a majority in an appropriate unit at the time Respondent refused to bargain with them. Having found, however, that the layoffs were lawful, we must evaluate both the nature and timing of the other unfair labor practices to determine if the "extensiveness . . . in terms of their past effect on election conditions" and "the possibility of erasing the past practices and of insuring a fair election" need to be remedied by a bargaining order rather than by a cease and desist order We must first note that the unlawful conduct found to have occurred on January 6 and 7 is by no means of a minimal or insubstantial nature Threats to take away existing benefits should a union come in to the plant especially when, as here, they are coupled with new and substantial wage and fringe benefits offered as an inducement to keep a union out, strike at the very heart of the employees' right to choose a representative without 1106 DECISIONS OF NATIONAL LABOR RELATIONS BOARD employer interference. Respondent's unlawful conduct was both designed and calculated to head off successful organization before it even had a chance to get started. We are, however, presented with an unusual circumstance in the instant case, inasmuch as following unfair labor practices of this nature, we nevertheless thereafter find employees attending a union meeting and a majority signing authorization cards. It is arguable that this timing demonstrates that the employer's misconduct, whatever its nature, has not interfered with an employee expression of choice and that therefore the situation is not one in which it has been demonstrated that there is a "tendency to undermine the majority strength and impede the election processes." While such an argument has a surface plausibility, I am not satisfied that it will withstand scrutiny. The Board, as do the courts, recognizes an election to be the most reliable means for employees to choose a representative under ordinary circumstances. However, it will not permit an employer to benefit from his unfair labor practices where his own unlawful conduct is such that it has rendered the possibility of a free choice in an election unlikely. The Board, however, has long recognized that the remedy of a bargaining order is not to be imposed lightly. Thus where an employer's unfair labor practices stand out as relatively inconsequential or not sufficiently directed at interfering with a free choice, a cease and desist order is all that will issue." We have already noted the unfair labor practices occurring on January 6 and 7 to have been far from inconsequential and to have been aimed directly at interfering with employee free choice Had they occurred following the request of the Joint Unions for recognition I would without hesitation find them to be of a nature calculated to dissipate the majority, and to have rendered free choice in a subsequent election unlikely. Can it be asserted that merely because the employees signed authorization cards following unfair labor practices of this nature, free choice in an election is any more likely? Is there any reason to regard unfair labor practices of the same nature as likely to have less serious or less lasting effects because they took place just as organizational efforts were getting underway? I am satisfied that the designation of a bargaining agent following such unfair labor practices does no more than render the true effect of the unfair labor practice a matter of speculation The central fact remains, and it appears equally viable whether the unlawful conduct occurs before or after the designation, that the employer by his own act has created a situation in which it is still uncertain whether the employees can freely choose a representative by use of the election route In the instant case Respondent's opposition to union organization had been expressed, its threats had been made, its benefits had been conferred. At the moment of signing the authorization cards, the employees may have regarded this as of insufficient consequence to withhold the designation , but this scarcely insures that as long as the unfair labor practices remained unremedied, the employer's preference and threats may not once again have reasserted themselves, and that at the ballot box discretion may not have become the better part of valor and have affected the choice The Board has never sought to evaluate the subjective impact of an employer's misconduct. The Board has always relied upon the nature of the employer's conduct and the effect that it is reasonably calculated to have on employees Whether an employer's conduct has been aimed at preventing a majority from coming into being, or has been directed at dissipating one which presumably exists seems irrelevant. Affirmative support for a union as expressed in employee designations following the unfair labor practices is nothing more than a subjective expression of the possible ineffectiveness of the employer's unlawful conduct The vice of the employer's conduct, however, has not been erased Having launched an offensive calculated to interfere with free choice by the election process, the employer has tainted that usually more reliable method, and thereby rendered the designation cards the more reliable gauge of employee choice. The rationale of a recent Board case lends support to the above approach The Board stated in General Stencils, Inc, 178 NLRB No. 18, that "a preference for proof cannot become a license to engage in conduct designed to prevent the exercise by employees of a free choice of representatives." Just as preference is no "license" after knowledge that a majority has been claimed, neither should it be regarded as a "license" where an employer aims to forestall union efforts to achieve a majority. The Board does not measure the actual effect of interference, but undertakes to remedy the likely effects. In remedying such effects, the Board in General Stencils, Inc , supra, stated, "An employer who raises the majority issue in such a context should not be permitted to control the method of resolving the issue." In General Stencils, the Board found Respondent to have engaged in "widespread unfair labor practices during the union's organizing drive before and after receiving the union's demands for recognition." The same rationale seems equally applicable to a situation where the only unfair labor practices are found to have occurred before the demands For an employer to reserve the right to question a union's majority in such a circumstance would permit him to control the method of resolving the majority issue in a situation where his own unfair labor practices are the very thing that makes it questionable that free choice can likely be made through use of the election process Accordingly, I find that by its conduct on January 6 and 7 Respondent has rendered the holding of a fair election dubious, if not impossible, thereby rendering the designations the more reliable method of determining a majority. There remains one further aspect of this case which must be considered While for reasons above set forth I would find that the January 6 and 7 unfair labor practices, without more, suffice to support a bargaining order remedy, we have in the instant case something additional. The conduct of Brown, the incoming service manager, which is described above, took place on February 10 after the bargaining requests of the Joint Unions, and Respondent's refusal to accord them recognition. By his own admission, Brown brought up the subject of employee interest in union organization. The employees, noting the terminations of Carter and Schultz which had occurred on that very day, raised questions as to job security, signifying that they felt union organization might bring them added protection. The credited testimony of Littlefield and Wargin indicates that Brown in effect told the employees that union organization might even have a reverse effect, pointing out that he could always find enough in the record to let anyone go, and that if he deemed this the thing to do, this is the course he would follow. Brown had no good reason to bring up the subject of union organization at all at this time. His interrogation took place on the very day that two employees had been terminated under circumstances that at the very least must "Aaron Brothers Company of California, 158 NLRB 1077 MERRITT MOTOR COMPANY have puzzled the employees. When Brown coupled his interrogation with regard to union organization with remarks not designed to allay fears as to the possibility of future job insecurity should they choose a union, but on the contrary spoke in a manner calculated to enhance such fears, he exceeded permissible bounds Accordingly, I find that Respondent, by the conduct of Brown on February 10 engaged in interference with the employees' rights under Section 7, and that by such conduct Respondent violated Section 8(a)(1) of the Act. If Brown's February 10 conduct were to stand alone it conceivably could be viewed as so isolated as to be insufficient to constitute effective interference with employee free choice. However, when we consider Brown's remarks in conjunction with the more extensive and serious unfair labor practices heretofore found to have taken place on January 6 and 7, I would deem the entire pattern to fall well within the rationale of Gissel, and would see it as a further demonstration that Respondent's entire course of conduct was designed to undermine "majority strength and impede the election processes." Accordingly for reasons set forth above, I find Respondent's unfair labor practices of January 6 and 7, either considered alone or considered in conjunction with the additional unfair labor practices found to have occurred on February 10, as sufficient to support a bargaining order Having heretofore found that Respondent has refused to bargain with the Joint Unions, and having further found that the Joint Unions represented a majority of Respondent's employees in an appropriate bargaining unit, I find that Respondent, by such refusal to bargain, has engaged in conduct violative of Section 8(a)(5) of the Act. IV. THE EFFECT OF THE UNFAIR LABOR PRACTICES UPON COMMERCE The activities of Respondent set forth in section III, above, occurring in connection with the operations of Respondent as set forth in section I, above, have a close, intimate, and substantial relation to trade, traffic, and commerce among the several States and tend to lead to labor disputes burdening and obstructing commerce and the free now of commerce. V. THE REMEDY Having found that Respondent engaged in certain unfair labor practices, I shall recommend that it cease and desist therefrom, and take certain affirmative action designed to effectuate the policies of the Act. Having found that Respondent unlawfully refused to bargain with the Joint Unions as the exclusive representative of its employees in an appropriate unit, I will recommend that Respondent, upon request, bargain collectively with the Joint Unions, and in the event an understanding is reached, embody such understanding in a signed agreement. The unfair labor practices committed by Respondent cover a sufficiently broad spectrum to signify that they strike at the heart of the rights guaranteed employees by Section 7 of the Act.12 The inference is warranted that Respondent maintains an attitude of opposition to the purposes of the Act with respect to the protection of the employees in general. It will, accordingly, be recommended that Respondent cease and desist from infringing in any manner upon the rights guaranteed in 1107 Section 7 of the Act '' Upon the basis of the foregoing findings of fact and upon the entire record in this case, I make the following. CONCLUSIONS OF LAW 1. Respondent is an employer engaged in a business which affects commerce within the meaning of Section 2(6) and (7) of the Act. 2. The IAM and the Teamsters are each labor organizations within the meaning of Section 2 (5) of the Act. 3. By interfering with , restraining , and coercing its employees in the exercise of the rights guaranteed by Section 7 of the Act, as found above, Respondent has engaged in unfair labor practices within the meaning of Section 8(a)(1) of the Act. 4. By refusing , upon request , to bargain in good faith with the Joint Unions as the representative of its employees in the unit found above to be appropriate, Respondent has engaged in unfair labor practices within the meaning of Section 8(a)(5) and ( 1) of the Act. 5. The aforesaid unfair labor practices affect interstate commerce within the meaning of Section 2(6) and (7) of the Act. 6. By the terminations of Lynn Schultz and Robert Carter Respondent has not engaged in unfair labor practices within the meaning of Section 8(a)(3) of the Act RECOMMENDED ORDER Upon the basis of the foregoing findings of fact and conclusions of law, and upon the entire record in this proceeding, I recommend that Merritt Motor Company its officers, agents, successors and assigns shall: 1. Cease and desist from. (a) Refusing to bargain collectively with the Joint Unions as the exclusive representative of Respondent's employees in the appropriate unit described above. (b) Interrogating or threatening employees with economic reprisals or conferring benefits upon employees for the purpose of influencing their union activities or sympathies. (c) In any other manner interfering with, restraining, and coercing employees in the exercise of their right to self-organization, to form labor organizations, to join or assist the union or any other labor organization, to bargain collectively through representatives of their own choosing, or to engage in other concerted activities for the purpose of collective bargaining or mutual aid or protection, or to refrain from any or all such activities except to the extent that such rights may be affected by an agreement requiring membership in a labor organization as a condition of employment as authorized in Section 8(a)(3) of the Act. 2. Take the following affirmative action which is deemed necessary to effectuate the policies of the Act: (a) Upon request, bargain collectively with the Joint Unions as the exclusive representative of the employees in the unit found to be appropriate and embody in a signed agreement any understanding reached. (b) Post at its Santa Cruz, California, place of business 'IN L R B v Entwistle Manufacturing Co, 120 F 2d 532 (C A 4) "May Department Stores v N L R B. 326 U S 376, Bethlehem Steel Co v NLRB 120F2d641(CADC) 1108 DECISIONS OF NATIONAL LABOR RELATIONS BOARD copies of the attached notice marked "Appendix."" Copies of said notice to be furnished by the Regional Director for Region 20 shall, after being duly served upon Respondent's representative, be posted by Respondent immediately upon receipt thereof and maintained by it for a period for at least 60 consecutive days thereafter in conspicuous places, including all places where notices to employees are customarily posted. Reasonable steps shall be taken by Respondent to insure that said notices are not altered, defaced or covered by any other material (c) Notify the Regional Director for Region 20, in writing, within 20 days from date of receipt of this Recommended Order what steps Respondent has taken to comply herewith." I FURTHER RECOMMEND that the allegations as to the discriminatory terminations of Lynn Schultz and Robert Carter on February 10, 1969, be dismissed. "In the event no exceptions are filed as provided by Section 102 46 of the Rules and Regulations of the National Labor Relations Board, the findings, conclusions , recommendations , and Recommended Order herein shall, as provided in Section 102.48 of the Rules and Regulations, be adopted by the Board and become its findings , conclusions , and order, and all objections thereto shall be deemed waived for all purposes In the event that the Board 's Order is enforced by a judgment of a United States Court of Appeals , the words in the notice reading "Posted by Order of the National Labor Relations Board" shall be changed to read "Posted Pursuant to a Judgment of the United States Court of Appeals Enforcing an Order of the National Labor Relations Board " "In the event that this Recommended Order be adopted by the Board, this prov on shall be modified to read . "Notify the Regional Director for Region 20, in writing, within 10 days from the date of this Order, what steps it has taken to comply herewith " WE WILL NOT refuse to bargain collectively with District Lodge No. 93 International Association of Machinists and Aerospace Workers, AFL-CIO, and Local Union No. 912 International Brotherhood of Teamsters, Chauffeurs, Warehousemen and Helpers of America as the joint exclusive representative of employees in the appropriate bargaining unit. The appropriate unit is: All service department employees employed at the Santa Cruz place of business of Merritt vlotor Company excluding office and clerical employees and supervisors as defined by the Act. WE WILL bargain upon request with the above-named unions as the joint exclusive representative of all employees in the unit described above with respect to wages, hours and other terms and conditions of employment, and if an understanding is reached, embody such understanding in a signed statement. WE WILL NOT in any other manner interfere with, restrain, or coerce our employees in the exercise of the rights guaranteed them by Section 7 of the Act. All our employees are free to become or remain or refrain from becoming or remaining members of the above-named or any other labor organization. Dated By: APPENDIX NOTICE TO EMPLOYEES Posted by Order of the National Labor Relations Board an agency of the United States Government WE WILL NOT unlawfully interrogate or threaten our employees with economic reprisals or confer benefits on them for the purpose of influencing their union activities or sympathies. MERRITT MOTOR COMPANY (Employer) (Representative ) (Title) This is an official notice and must not be defaced by anyone. This notice must remain posted for 60 consecutive days from the date of posting and must not be altered, defaced, or covered by any other material. Any questions concerning this notice or compliance with its provisions, may be directed to the Board 's Office, Box 36047, 13050 Federal Building, 450 Golden Gate Avenue, San Francisco, California 94102, Telephone 556-3197. Copy with citationCopy as parenthetical citation