International Medication Systems, LTDDownload PDFNational Labor Relations Board - Board DecisionsFeb 22, 1980247 N.L.R.B. 1351 (N.L.R.B. 1980) Copy Citation INTERNATIONAL MEDICATION SYSTEMS, LTD. International Medication Sytems, Ltd. and Manuela Espinoza. Case 21-CA-17464 February 22, 1980 DECISION AND ORDER BY CHAIRMAN FANNING AND MEMBERS JENKINS AND TRUESDALE On November 8, 1979, Administrative Law Judge James S. Jenson issued the attached Decision in this proceeding. Thereafter, Respondent filed exceptions and a supporting brief, and the General Counsel filed an answering brief. Pursuant to the provisions of Section 3(b) of the National Labor Relations Act, as amended, the National Labor Relations Board has delegated its authority in this proceeding to a three-member panel. The Board has considered the record and the attached Decision in light of the exceptions and briefs and has decided to affirm the rulings, findings, and conclusions of the Administrative Law Judge and to adopt his recommended Order, as modified herein.' ORDER Pursuant to Section 10(c) of the National Labor Relations Act, as amended, the National Labor Relations Board adopts as its Order the recommended Order of the Administrative Law Judge, as modified below, and hereby orders that the Respondent, Inter- national Medication Systems, Ltd., South El Monte, California, its officers, agents, successors, and assigns, shall take the action set forth in the said recommended Order, as so modified: 1. Substitute the following for paragraph (b): "(b) In any like or related manner interfering with, restraining, or coercing employees in the exercise of their Section 7 rights." 2. Substitute the attached notice for that of the Administrative Law Judge. ' In light of the Board's Decision in Hickmott Foods. Inc.. 242 NLRB 1347 (1979). we find that the narrow cease-and-desist language "in any like or related manner" is adequate to remedy the violation herein We shall modify the recommended Order and notice accordingly. In affirming the dismissal ofr the alleged 8(a)(3) and (4) violations concerning Espinoza. Member Jenkins does not rely on the Administrative Law Judge's discussion of a "but for" standard for such cases. APPENDIX NOTICE To EMPLOYEES POSTED BY ORDER OF THE NATIONAL LABOR RELATIONS BOARD An Agency of the United States Government Following a hearing at which all parties had an opportunity to present evidence, the National Labor Relations Board has found that we violated the National Labor Relations Act and has ordered us to post this notice. We intend to abide by the following. The National Labor Relations Act gives all employees the right: To organize themselves To form, join, or support unions To bargain as a group through representa- tives of their own choosing To act together for collective bargaining or other mutual aid or protection To refrain from any or all such activity except to the extent that the employees' bar- gaining representatives and employer have a collective-bargaining agreement which imposes a lawful requirement that employees become union members. WE WILL NOT interrogate employees regarding their involvement with the Union or threaten them with reprisals for being involved with the Union. WE WILL NOT in any like or related manner interfere with, restrain, or coerce you in the exercise of your rights to self-organization, to join, or assist California Teamsters Public, Pro- fessional and Medical Employees, Local Union No. 911, International Brotherhood of Team- sters, Chauffeurs, Warehousemen and Helpers of America, or any other union, to bargain through representatives of your own choice, and to engage in other concerted activities for the purpose of collective bargaining or other mutual aid or protection, or to refrain from any or all such activities, except to the extent permitted by Section 8(a)(3) of the Act. INTERNATIONAL MEDICATION SYSTEMS, LTD. DECISION STATEMENT OF THE CASE JAMES S. JENSON, Administrative Law Judge: This case was heard before me in Los Angeles, California, on August 7, 1979. The complaint, which issued on March 16, 1979, pursuant to a charge filed on January 22, 1979, alleges Respondent threatened employees with discharge and inter- 247 NLRB No. 190 1351 DECISIONS OF NATIONAL LABOR RELATIONS BOARD rogated them regarding their union interest in December 1978, and terminated Manuela Espinoza on January 12, 1979, because of her union activities and because she testified at an unfair labor practice hearing in December 1978. Respondent denies that it engaged in any unlawful conduct and claims Espinoza was terminated because her work performance was unsatisfactory. All parties were afforded full opportunity to appear, to introduce evidence, to examine and cross-examine witnesses, to argue orally, and to file briefs. Briefs were filed by both the General Counsel and Respondent and have been carefully considered. Upon the entire record in this case, and from my observation of the witnesses and their demeanor, I make the following: FINDINGS OF FACT I. JURISDICTION Respondent is engaged in the manufacture of small- volume pharmaceuticals in South El Monte, California. Respondent annually purchases and receives goods and products valued in excess of $50,000 directly from suppliers located outside the State of California. Respondent admits, and it is found, that it is an employer engaged in commerce within the meaning of Section 2(6) and (7) of the Act. II. THE LABOR ORGANIZATION INVOLVED Respondent admits, and it is found, that California Teamsters Public, Professional and Medical Employees, Local Union No. 911, International Brotherhood of Team- sters, Chauffeurs, Warehousemen and Helpers of America, is a labor organization within the meaning of Section 2(5) of the Act. III. THE ALLEGED UNFAIR LABOR PRACTICES Respondent is a pharmaceutical manufacturer, special- izing in cardiac arrest drugs that are preloaded in ready-to- inject form, and employs approximately 300 employees who work in its 12 buildings. At times material herein, Robert Ogle was Respondent's president, William Hinderer was vice president of operations, Freda Arias was director of person- nel,' Audry Watson was secretary to Ogle, and Manuela Espinoza, the Charging Party, and Rosalda (Rosa) Camare- na were employees. Espinoza was hired in January 1977 at the rate of $2.50 per hour, and worked for approximately 2 months as a vial injector assembler in building 3. According to Espinoza, in March she was asked if she wanted to transfer to building 7 "because they needed someone there to clean out the laboratory." According to Hinderer, director of personnel, Aparacio reported that Espinoza was a slow worker, that she supported a number of children, and asked if there was another place in the Company that she could be used. Accordingly, she transferred to building 7 as a janitress and received a 10-cent per hour wage increase to cover the cost of special lint-free garments which the employees were required to purchase and wear in that building. Her duties Gloria Aparacio preceded Arias in this position. : As Hinderer neither understood nor spoke Spanish and as Espinoza spoke included washing the utensils used by the chemists and general housekeeping, including keeping the walls and floors clean. Respondent operates under Federal Drug Administra- tion rules, and frequent inspections are made by FDA agents to insure that its standards of cleanliness are maintained. Building 7 was described as a building within a building. The inner, or "white room" is a "class 100 aseptic, sterile environment." People who work in the "white room" are required to wear "bunny outfits" including hoods, masks, and gloves in order to maintain a total sterile atmosphere. The outer part of the building, where Espinoza worked, receives what is produced in the "white room" and, from a cleanliness standpoint, is comparable to a hospital surgical suite. As noted, employees in the outer part wear special lint-free garments. Hinderer testified that the capping stations, which are located in the outer part, require cleaning up almost on an hourly basis so that cross-contamination will not occur as personnel move from one capping station to another. One of Espinoza's duties was "to keep the capping stations clean." Espinoza testified that a few months after her assignment to building 7, she was also assigned to clean the offices and bathrooms in building 12. In January 1978, Espinoza was switched from building 7 to cleaning the offices in buildings 3, 8, 9, 10, 11, and 12, and Rosa Camarena, who had been cleaning those offices, was switched to Espinoza's former job in building 7. Hinderer testified that Espinoza's cleaning work in building 7 had been inadequate and that he was afraid of an unfavorable inspection report by the FDA. He claimed he had noticed that Camarena was extremely diligent in her work and thought it would be better to put her in the more critical area. He testified that at the time he informed the two women of the switch in jobs, he told Espinoza that she was lazy, that her new job was very easy and one which she could handle adequately, and that it was not necessary to follow a timetable as in building 7.2 While denying she was told her work in building 7 was unsatisfactory, Espinoza testified Hinderer told her "not to be concerned about it, to do the best I could." Camarena testified that Hinderer had asked her to change jobs with Espinoza "because he needed to have that area [building 7] cleaner . . . that the lady that worked in there, apparently she wasn't doing her job right;" that Hinderer told Espinoza that she was being given Camarena's old job because it was easier and that she would do it better; that she spent a day showing Espinoza what areas she was to clean in her new job; that Espinoza told her" she would do whatever she felt she was able to do .... If she didn't have enough time to do a lot of other things, then she wouldn't," and that she would not take care of the dirty coffee cups in the afternoon. Her new duties consisted of cleaning the bathrooms and putting in paper and soap, vacuuming the carpets, cleaning the cupboards, cabinets and desks, making coffee in buildings 9 and 10, cleaning up the coffee dishes, and cleaning the windows. only Spanish, Cecelia Lopez, a billing statistician, was used in the role of an Interpreter. 1352 INTERNATIONAL MEDICATION SYSTEMS, LTD. In approximately June 1978, Freda Arias was rehired as director of personnel,' and occupied an office in building 10 which Espinoza was responsible for cleaning. In early August, Espinoza was placed under her supervision. She testified that she noticed the areas Espinoza was responsible for cleaning were not in fact clean, and that she had observed Espinoza talking to other girls instead of working, and occasionally she would see her sitting down. She testified that when she took over the responsibility for Espinoza's work, she told Espinoza she did not feel she was doing her job and hoped she would improve, and that Espinoza stated that she would try to. Arias claimed she pointed out to Espinoza a couple of areas that had not been cleaned properly, including Ogle's office. Arias testified that during the fall of 1978 she received several complaints about the cleanliness of the bathrooms and furniture. She also asked Joyce Staff, Espinoza's supervisor in building 7, about her performance there, and was told that while she had started out well, her quality of work had deteriorated. She testified that during the first week in December she informed Hinderer that she did not think Espinoza was doing a good job, a fact Hinderer agreed with, and that she was going to terminate her after Christmas.4 Hinderer responded that since she was the director of personnel, the decision was up to her. He testified that he told Arias that he'd "like her to hold off until after the holidays."' The record shows that on April 27 and October 2, 1978, Espinoza executed affidavits relative to the investigation and hearing of Case 21-CA-16588, 16678, and 16925 against Respondent, the charges having been filed by California Teamsters Public, Professional and Medical Employees, Local Union No. 911, International Brotherhood of Team- sters, Chauffeurs, Warehousemen and Helpers of America. Administrative Law Judge James M. Kennedy's decision in those cases, adopted by the Board in 244 NLRB 861, discloses that in March 1978 the Teamsters commenced an organizational drive among Respondent's employees; that unfair labor practice charges were filed against Respondent on April 19, May 18, and August 1, 1978, which resulted in the issuance of a consolidated complaint; that a hearing was held before Judge Kennedy pursuant to said consolidated complaint on December 11, 12, and 13, 1978; that Espinoza testified at said hearing on December 12 pursuant to a subpena issued at the request of the General Counsel; that Judge Kennedy issued his decision on April 5, 1979, finding, inter alia, that Respondent violated Section 8(a)(l) of the Act by creating the impression that the employees' union activity was under surveillance, interrogating employees about their union activities and whether they had signed union authorization cards, recruiting employees to report on the union activities of other employees, threatening them with loss of their jobs (via discharge, forcing employees to quit, or closing the plant), and stating that union representa- tion would be futile as no benefit could be obtained without a bitter fight, all with an object of coercing employees from selecting union representation; that Respondent violated Arias had worked for Respondent from 1969 until she quit in 1973. While she lacked the title of director of personnel during her prior period of employment, her duties. including hiring, were basically the same then as now. Arias is bilingual. 'She intended to wait until after Christmas because "it's kind of hard to lay off somebody during that time" who supports a number of children. Section 8(a)(3) of the Act by discharging two employees, Lavendera and Guzman, because they engaged in organizing on behalf of the Union, holding union meetings and serving as the Union's observer at an NLRB election. Espinoza's testimony at the hearing, which Judge Kennedy credited, is found between pages 196 and 207 of the official transcript. She testified, in substance, that she signed an authorization card early in the campaign at the request of Lavendera; that Guzman also gave her a card; that a supervisor told her that Lavendera had been discharged because of the Union; that shortly before the election conducted by the Board on July 6, a supervisor told her it would be better to vote no [against the Union]; otherwise the owner would close the Company, and she could lose her job if she voted yes. The parties stipulated that a subpena was mailed to Espinoza on October 18, 1978, for her attendance at the aforementioned unfair labor practice hearing. On either Friday, December 8, or Monday, December 11, Espinoza took the subpena to Arias. As she was not sure what the document was, Arias, with Espinoza in attendance, took it to Watson, Ogle's secretary, who stated that it was a subpena for Espinoza's appearance in court. The three then went into Ogle's office. Neither Watson nor Ogle understood or spoke Spanish, so Arias acted in the capacity of a translator. Ogle told Espinoza, through Arias, that she would have to appear in "court" pursuant to the subpena, that she should tell the truth, and that she should "punch in" in the morning before going to "court" so that she wouldn't lose any pay. It is clear from the testimony that Espinoza and Arias also carried on a conversation between themselves in Spanish. Espinoza testified that "Mrs. Freda [Arias] then asked me if I was also involved about that gossip about the union. I told her I was. If my co-workers were involved in that, then I also had to lend them support ... She asked me, 'What if you get put in jail?' I said, 'Well, so what?'" Arias denied she asked Espinoza if she was involved in the union gossip, or that she said anything about going to jail. She claimed that after Espinoza, who had been quite nervous, calmed down, the four sat in Ogle's office for a while conversing, and Ogle said, in a joking manner, that "We're all going to jail." Ogle was not called to testify, and Watson denied there was anything said about "jail" or any question asked about union activity. As both Espinoza and Arias testified that reference was made to the word "jail," and bearing in mind that neither Watson understands Spanish nor Espinoza understands english, I conclude that it was Arias, speaking to Espinoza in Spanish, who made the reference to jail which Espinoza testified about and account- ing for the fact that Watson denied the word "jail" was used.' In these circumstances, and as Ogle was not called to testify, I credit Espinoza's version of the conversation between her and Arias and find, in accordance with paragraph 8 of the complaint, that Arias unlawfully interro- gated Espinoza about her involvement with the Union, and that Arias' question "What if you get put in jail?" in the context in which it was said, may reasonably be construed as ' While Arias testified initially that the conversation with Hinderer took place "around the first week" of December, Hinderer placed the conversation "in December," and later "around the middle" of December I attach little significance to the impreciseness of the date. ' Carcel is the Spanish word for jail. 1353 DECISIONS OF NATIONAL LABOR RELATIONS BOARD a threat of reprisal for being involved with the Union, in both instances violating Section 8(a)(l) of the Act. According to Espinoza, on January 11, 1979, she told Arias, "I was going to get my vacation, that I was going to let them know so they could find somebody to substitute for me in the meanwhile. And she told me that we would talk about that later on about my vacation .... I told her they could hire someone to pick up the trash. And when I returned, I would take care and clean everything. She told me, 'We will talk about the subject later on.' I said, 'About what? I am already telling you that I am thinking of doing.' Then she told me, 'That's exactly what we will be talking about, about your vacation.""' Arias testified Espinoza first talked to her about a vacation about 2 weeks earlier and then again on January I I, after which she requested payroll to prepare Espinoza's vacation check so that she could deliver it to her on January 12. Around noon on Friday, January 12, Arias summoned Espinoza to her office, at which time she gave her the check and told her she was terminated "Because you are not doing your job satisfactory." Camarena testified that after Espinoza was terminated, she was assigned to help Isabel Chavez, Espinoza's replace- ment. Camarena testified that "everything was dirty," and that it took her and Chavez 7 days to clean everything. She testified the "windows weren't cleaned .... Also the tables and bathrooms were yellowish .... The desks, the tables, underneath them, on top of them, there was quite a bit of dust in them .... You see, the way I have taken care of it, I know that if you clean it every 2 or 3 days, then you don't notice any dust there. What I mean to say is that this area here had not been cleaned for quite a number of days because of the dust in it." The General Counsel argues that Respondent had a hostile attitude toward the Union and employees who supported the Union as evidenced by its unlawful conduct in the earlier unfair labor practice case, and Arias' questioning Espinoza in the instant case whether she was involved in union gossip and asking "What if you get put in jail?" He points to the damaging testimony given by Espinoza at the earlier trial and to the fact that Espinoza was terminated exactly a month later. There is no question that Respondent was aware of Espinoza's support of the Union since she told Arias this on December 8 or 1, and testified at the trial in the earlier case that she had signed a union card. Contending Espinoza received no warnings about her deficient work, the General Counsel argues that the record does not support a claim that Espinoza did not perform her duties adequately; and assuming, arguendo, that she was remiss in her duties, her shortcomings were not serious enough prior to her testifying in the earlier unfair labor practice hearing to warrant her discharge. The General Counsel contends the pretextual nature of the discharge is made clearer by examining events leading to the discharge. Thus, at one point, Arias testified she made up her mind to terminate Espinoza 2 weeks prior to January 12, 1979; she also claimed that in the first week of December 1978 she told Hinderer of her decision to lay Espinoza off, but she was going to wait until after Christmas; Hinderer testified that it was in mid- Espinoza had 2 weeks paid vacation coming. Cited by the Board in Florida Medical Center, Inc. d/h/a Lauderdale Laker General Ilospital. 227 NLRB 1412 (1977). December that Arias told him she was going to terminate Espinoza and that he suggested she wait until after the the General Counsel argues, even if Espinoza had been remiss in her duties prior to testifying at the unfair labor practice hearing, if was only after she testified that her alleged shortcomings were viewed as being so serious that they could not be tolerated and she had to be terminated. Respondent argues that Espinoza had a history of unsatisfactory performance, and that because of her large family she was transferred from job to progressively easier job in an effort to put her in work she could perform satisfactorily. Respondent argues that Arias complained to Espinoza about her work in August, but that improvement was not shown. There was evidence that others also complained about her work. Respondent argues that the decision to let Espinoza go was made before Respondent had knowledge of the fact that Espinoza was to testify at the earlier unfair labor practice hearing, and that after Arias discussed the matter with Hinderer, they decided to wait until after the holidays to effectuate it. Respondent contends Espinoza was terminated for a legitimate reason and that there is no direct evidence she was terminated for the reason the General Counsel alleges, which is based on a contrived inference that because she was discharged after she testified, she must have been terminated for that reason. Respondent contends it was purely coincidental and fortutious that Espinoza testified before she was let go. The question present is whether Espinoza's discharge was casually connected to either her union activity or to her having given testimony unfavorable to the Respondent at a prior unfair labor practice hearing. If her discharge was motivated even in part because of such considerations, the Respondent violated the Act. As the Ninth Circuit Court of Appeals held in N.L.R.B. v. Ayer Lar Sanitarium. 436 F.2d 45, 49-50 (9th Cir. 1970):" Certainly in the absence of other circumstances the employer has the right to discharge its employees ... and the mere fact that an employee is or was participat- ing in union activities does not insulate him from discharge ... On the other hand, the cases are legion that the existence of a justifiable ground for discharge will not prevent such discharge from being an unfair labor practice if partially motivated by the employee's pro- tected activity; a business reason cannot be used as a pretext for discriminatory firing.... The test is whether the business reason or the protected union activity is the moving cause behind the discharge ... In other words, would this employee have been dis- charged butfor his union activity? The fact that an employer may be hostile toward employ- ees who engage in union or other protected activities does not in itself insulate an employee from discharge where that employee engages in conduct for which he would have been discharged with or without the protected activity. In P. G. Berland Paint City. Inc., 199 NLRB 927, 928 (1972), enfd. 478 F.2d 1405 (7th Cir. 1973), the Board held: 1354 INTERNATIONAL MEDICATION SYSTEMS, LTD. The mere fact that an employer may want to part company with an employee whose union activities have made him persona non grata does not per se establish that a subsequent discharge of that employee must be unlawfully discriminatory. If the employee himself obliges his employer by providing a valid, independent reason for his discharge-i.e., by engaging in conduct for which he would have been discharged anyway-his discharge cannot properly be labeled a pretext and ruled unlawful. In the instant case, Espinoza's union activity was limited to the signing of a union authorization card, a fact brought out when she testified at the earlier unfair labor practice hearing. Respondent's hostility to the Union and the employee organizers of the Union is clear from that decision. On the other hand, it is also clear from the evidence in the instant case that Espinoza was not an exemplary employee. Thus, the evidence shows she was transferred from an assembler job in building 3 to a janitorial job in building 7 because whe had been a slow worker; that she was transferred from building 7 which was a critical area requiring a high degree of cleanliness, to a janitorial job in office buildings 3, 8, 9, 10, 11, and 12 because she was not maintaining the degree of cleanliness required; and that she was terminated on January 12, 1979, because she was not doing a good cleaning job. The evidence convinces me, as the Respondent contends, that Espinoza was placed into pro- gressively easier jobs in an effort to find one she could perform satisfactorily. While Espinoza testified her work was never criticized, Hinderer testified that her first transfer, from building 3 to building 7, was made because the director of personnel complained she,was slow, and that when she was transferred from building 7 by switching jobs with Camarena, he told Espinoza that she was lazy and that her new job would be easier. The substance of that conversation was corroborated by Camarena, who testified she was also told she was being sent to building 7 because the Company needed to have it cleaner. Espinoza's attitude toward her job is further clarified by statements she made to Camarena at that time regarding certain aspects of the cleaning in buildings 3, 8, 9, 10, II, and 12 that she would not do. Finally, how well she cleaned in those buildings is made clearer by Camarena's testimony that after Espinoza was terminated it took her and Espinoza's replacement about 7 days to put those buildings back into a clean condition. She testified that "everything was dirty," the "windows weren't clean," the top and underneath the tables and desks were dusty, and the bathrooms were "yellowish." She maintained that the area had not been cleaned for a number of days. Perhaps Espinoza's idea regarding how often it was neces- sary to clean the offices may have been seen when, as she told Arias she was going to take her 2 weeks vacation, she stated that the Company could hire someone to pick up the trash while she was gone and that "when I returned, I would take care and clean everything." While the timing of ' In the event no exceptions are filed as provided by Sec 102.46 of the Rules and Regulations of the National Labor Relations oard, the findings. conclusions. and recommended Order herein shall. as provided in Sec. 102.48 of the Rules and Regulations, be adopted by the Htoard and become its findings, conclusions, and Order, and all objections thereto shall hbe deemed waived for all purxpose. Espinoza's termination-a month after testifying-may ap- pear suspicious, "mere suspicion cannot substitute for proof of an unfair labor practice." Kings Terrace Nursing Home and Health Related Facility, 229 NLRB 1180 (1977). Under all the circumstances set forth above, I find that the Respondent has rebutted the General Counsel's prima facie case and that the General Counsel has not established by a preponderance of the evidence that Espinoza's discharge was causally connected to her union activity or the fact she testified at the earlier unfair labor practice hearing. The evidence, when viewed as a whole, does not establish that the reasons advanced by Respondent for the discharge were pretextual or that Espinoza's union interests or unfair labor practice trial testimony was even a partial moving cause of the discharge. I shall therefore recommend that paragraph 7 of the complaint be dismissed in its entirety. CONCLUSIONS Of LAW 1. Respondent is an employer engaged in commerce within the meaning of Section 2(6) and (7) of the Act. 2. The Union is a labor organization within the meaning of Section 2(5) of the Act. 3. By interrogating an employee about her involvement with the Union and by threatening reprisal for being involved with the Union, Respondent engaged in unfair labor practices within the meaning of Section 8(a)(1) of the Act. 4. The aforesaid unfair labor practices affect commerce within the meaning of Section 2(6) and (7) of the Act. Upon the foregoing findings of fact, conclusions of law, and the entire record, and pursuant to Section 10(c) of the Act, I hereby issue the following recommended: ORDER' The Respondent, International Medication Systems, Ltd., South El Monte, California, its officers, agents, successors, and assigns shall: 1. Cease and desist from: (a) Interrogating employees about their involvement with the Union and threatening reprisal for being involved with the Union. (b) In any other manner interfering with, restraining, or coercing employees in the exercise of their Section 7 rights. 2. Take the following affirmative action necessary to effectuate the policies of the Act: (a) Post at its South El Monte, California, place of business copies of the attached notice marked "Appendix."" Copies of the notice, on forms to be provided by the Regional Director for Region 21. after being duly signed by an authorized representative of Respondent, shall be posted by Respondent immediately upon receipt thereof, and be maintained by it for a period of 60 consecutive days thereafter, in conspicuous places, including all places where notices to employees are customarily posted. Reasonable '" In the event that this Order is enfirced by a Judgment of a Uniled State. Court of Appeals. the words in the notice reading "Potcl h Order of the National Labor Relalions Board" shall read "PtoCed Pt'ruanlt o a Judgment of the United State. Court of Appeals Enforcing an Order of the National Labor Relations Board. 1355 DECISIONS OF NATIONAL LABOR RELATIONS BOARD steps shall be taken by Respondent to insure that said notices are not altered, defaced or covered by any other material. (b) Notify the Regional Director for Region 21, in writing, within 20 days from the date of this Order, what steps Respondent has taken to comply herewith. IT IS FURTHER ORDERED that paragraph 7 of the complaint be, and it hereby is, dismissed. 1356 Copy with citationCopy as parenthetical citation