Ex Parte Goss et alDownload PDFBoard of Patent Appeals and InterferencesMar 20, 200810648427 (B.P.A.I. Mar. 20, 2008) Copy Citation UNITED STATES PATENT AND TRADEMARK OFFICE 1 ____________ 2 3 BEFORE THE BOARD OF PATENT APPEALS 4 AND INTERFERENCES 5 ____________ 6 7 Ex parte RAYMOND G. GOSS and DONALD RAVENSCROFT 8 ____________ 9 10 Appeal 2007-2491 11 Application 10/648,427 12 Technology Center 2100 13 ____________ 14 15 Decided: March 20, 2008 16 ____________ 17 18 19 Before JOSEPH L. DIXON, LANCE LEONARD BARRY, and 20 CAROLYN D. THOMAS, Administrative Patent Judges. 21 22 THOMAS, C., Administrative Patent Judge. 23 24 DECISION ON APPEAL 25 26 I. STATEMENT OF THE CASE 27 Appellants appeal under 35 U.S.C. § 134 from a Final Rejection 28 of claims 72-112 entered September 21, 2005. We have jurisdiction under 29 35 U.S.C. § 6(b). 30 We affirm-in-part. 31 32 33 34 Appeal 2007-2491 Application 10/648,427 2 A. INVENTION 1 Appellants invented a system and method that enables customers to 2 submit call-back requests to a call center via the Internet. (Spec., Abstract.) 3 4 B. ILLUSTRATIVE CLAIM 5 The appeal contains claims 72-112. Claims 1-71 are cancelled. 6 Claims 72, 80, 88, 99, 111, and 112 are independent claims. Claim 72 is 7 illustrative: 8 72. A method for providing user support for a user accessing 9 a web site, comprising: 10 providing at least one web page to the user, the at least 11 one web page including software associated with providing user 12 support services; 13 receiving a request from the user, via the at least one web 14 page, for support; and 15 identifying a user support party in response to the 16 request. 17 18 C. REFERENCE 19 The single reference relied upon by the Examiner in rejecting the 20 claims on appeal follows: 21 Saliba US 6,052,710 Apr. 18, 2000 22 23 D. REJECTION 24 The Examiner entered a Final Rejection with the following rejection, 25 which is before us for review: 26 Claims 72-112 are rejected under 35 U.S.C. § 103(a) as being obvious 27 over Saliba. 28 29 Appeal 2007-2491 Application 10/648,427 3 II. PROSECUTION HISTORY 1 Appellants appealed from the Final Rejection and filed an Appeal 2 Brief (Br.) on January 20, 2006. The Examiner mailed a revised Examiner’s 3 Answer (Ans.) on March 8, 2007. No Reply Brief was filed. 4 5 III. ISSUE 6 Whether Appellants have shown that the Examiner erred in rejecting 7 claims 72-112 as being obvious over Saliba. 8 9 IV. FINDINGS OF FACT 10 The following findings of fact (FF) are supported by a preponderance 11 of the evidence. 12 Claim Construction 13 1. The Specification does not provide a lexicographic definition for 14 the terms “user support” and “user support party”. 15 2. The ordinary and usual meaning of “support” is to help or assist. 16 Merriam-Webster’s Collegiate Dictionary, p. 1256 (11th Edition 2005). 17 18 Saliba 19 3. Saliba discloses that “the commerce client includes the 20 functionality of a shopping basket, a wallet, and an address book, and the 21 commerce server includes functionality for performing specialized functions 22 such as retrieving price and inventory information, calculating sales tax due, 23 and calculating shipping and handling costs.” (Col. 2, ll. 15-20.) 24 Appeal 2007-2491 Application 10/648,427 4 4. Saliba discloses that “these specialized functions may include 1 various services for facilitating the analysis of merchant offerings and the 2 placement of product orders.” (Col. 6, ll. 63-66.) 3 5. Saliba discloses that “[u]pon receipt of the HTTP POST message, 4 the Web server 116 passes the function calling information to the Shopping 5 server 136, which in-turn makes the specified function call on behalf of the 6 Shopper 132.” (Col. 12, ll. 25-28.) 7 6. Saliba discloses that “this function calling information is 8 embedded within an HTML document such that a specific action by the user 9 (such as clicking on a ‘retrieve additional information’ button) causes the 10 function calling information to be transmitted to the Web server 116 within 11 an HTTP POST message.” (Col. 12, ll. 19-24.) 12 7. Saliba discloses that “[a]s illustrated by Fig. 4, this function-calling 13 information is provided in the document along with a target URL (of the 14 merchant Web site 100) such that an HTTP POST message containing the 15 information will be sent to the URL if the consumer clicks on the button 16 512. In this example, the URL would include a definition of the Shopping 17 server 136 to which the function-calling information is directed. Although 18 the target URL in this example corresponds to the Web site 100 that is the 19 source of the HTML document, the target URL could be that of a different 20 Web site.” (Col. 13, ll. 50-61.) 21 8. Saliba discloses that “Fig. 4 is an example HTML sequence which 22 illustrates a preferred format . . . for embedding a function call within an 23 HTML document. In this example, a single function call . . . is linked to the 24 button “Calculate Sales Tax” such that the function calling information 25 (OBJECT, INTERFACE, METHOD and ARGS) will be sent to URL 26 Appeal 2007-2491 Application 10/648,427 5 ‘http://www.merchant.com/mig.dll” when the user selects the button. (In 1 this example, ‘mig.dll’ is the file name of the Shopper server 136.)” 2 (Col. 12, ll. 53-62.) 3 9. Saliba discloses that “the protocol specifies a simple, text-based 4 format for embedding the function calling information of a generic client-to-5 server function within HTML content such that a user can initiate a call to 6 the function while viewing an HTML document via the standard Web 7 browser.” (Col. 2, ll. 25-30.) 8 9 Patent Incorporated By Reference: USP 6,125,352 10 10. USP 6,125,352 discloses address data fields that include the name 11 of the person to receive parcels at address (Type: Cstring), and the first and 12 second phone numbers associated with shipping address. (Col. 18, Table 6.) 13 14 V. PRINCIPLES OF LAW 15 Appellants have the burden on appeal to the Board to demonstrate 16 error in the Examiner’s position. See In re Kahn, 441 F.3d 977, 985-86 17 (Fed. Cir. 2006) (“On appeal to the Board, an applicant can overcome a 18 rejection [under § 103] by showing insufficient evidence of prima facie 19 obviousness or by rebutting the prima facie case with evidence of secondary 20 indicia of nonobviousness.”) (quoting In re Rouffet, 149 F.3d 1350, 1355 21 (Fed. Cir. 1998)). 22 “Section 103 forbids issuance of a patent when ‘the differences 23 between the subject matter sought to be patented and the prior art are such 24 that the subject matter as a whole would have been obvious at the time the 25 invention was made to a person having ordinary skill in the art to which said 26 Appeal 2007-2491 Application 10/648,427 6 subject matter pertains.’” KSR Int'l Co. v. Teleflex Inc., 127 S. Ct. 1727, 1 1734 (2007). The question of obviousness is resolved on the basis of 2 underlying factual determinations including (1) the scope and content of the 3 prior art, (2) any differences between the claimed subject matter and the 4 prior art, (3) the level of skill in the art, and (4) where in evidence, so-called 5 secondary considerations. Graham v. John Deere Co., 383 U.S. 1, 17-18 6 (1966). See also KSR, 127 S. Ct. at 1734 (“While the sequence of these 7 questions might be reordered in any particular case, the [Graham] factors 8 continue to define the inquiry that controls.”) 9 10 VI. ANALYSIS 11 Grouping of Claims 12 In the Brief, Appellants set forth their arguments in essentially eleven 13 (11) separate groups. (Br. 8-21.) 14 In Group I, Appellants argue claims 72, 77, 80, 85, and 111 as a 15 group. (Br. 8-11.) For claims 72, 77, 80, 85, and 111, Appellants merely 16 repeat the same argument made for claim 72. Thus, the Board selects 17 representative claim 72 to decide the appeal for this group. Accordingly, the 18 remaining claims in this group stand or fall with claim 72. 19 In Group II, Appellants argue claims 73, 75, 81, and 83 as a group. 20 (Br. 11-12.) For claims 75, 81, and 83, Appellants repeat the same argument 21 made for claim 73. We will, therefore, treat claims 75, 81, and 83 as 22 standing or falling with claim 73. 23 In Group III, Appellants argue claims 74 and 82 as a group. (Br. 24 12-13.) For claim 82, Appellants repeat the same argument made for claim 25 74. We will, therefore, treat claim 82 as standing or falling with claim 74. 26 Appeal 2007-2491 Application 10/648,427 7 In Group IV, Appellants argue claims 76 and 84 as a group. (Br. 1 13-14.) For claim 84, Appellants repeat the same argument made for claim 2 76. We will, therefore, treat claim 84 as standing or falling with claim 76. 3 In Group V, Appellants argue claims 78, 79, 86, and 87 as a group. 4 (Br. 15.) For claims 79, 86, and 87, Appellants repeat the same argument 5 made for claim 78. We will, therefore, treat claims 79, 86, and 87 as 6 standing or falling with claim 78. 7 In Group VI, Appellants argue claims 88, 90, 91, 94-97, and 112 as a 8 group. (Br. 15-16.) For claims 90, 91, 94-97, and 112, Appellants repeat the 9 same argument made for claim 88. We will, therefore, treat claims 90, 91, 10 94-97, and 112 as standing or falling with claim 88. 11 In Group VII, Appellants argue claims 89 and 100 as a group. (Br. 12 17 & 20.) For claim 100, Appellants repeat the same argument made for 13 claim 89. We will, therefore, treat claim 100 as standing or falling with 14 claim 89. 15 In Group VIII, Appellants argue claims 92 and 93 as a group. (Br. 16 17-18.) For claim 93, Appellants repeat the same argument made for claim 17 92. We will, therefore, treat claim 93 as standing or falling with claim 92. 18 In Group IX, Appellants argue claims 98 and 109 as a group. (Br. 18 19 & 21.) For claim 109, Appellants repeat the same argument made for claim 20 98. We will, therefore, treat claim 109 as standing or falling with claim 98. 21 In Group X, Appellants argue claims 99, 101, 102, 105-108, and 110 22 as a group. (Br. 19-20.) For claims 101, 102, 105-108, and 110, Appellants 23 repeat the same argument made for claim 99. We will, therefore, treat 24 claims 101, 102, 105-108, and 110 as standing or falling with claim 99. 25 Appeal 2007-2491 Application 10/648,427 8 In Group XI, Appellants argue claims 103 and 104 as a group. (Br. 1 20-21.) For claim 104, Appellants repeat the same argument made for claim 2 103. We will, therefore, treat claim 104 as standing or falling with claim 3 103. 4 See 37 C.F.R. § 41.37(c)(1)(vii). See also In re Young, 927 F.2d 588, 5 590 (Fed. Cir. 1991). 6 7 The Board's Claim Construction 8 As pointed out by our reviewing court, we must first determine the 9 scope of the claim. “[T]he name of the game is the claim.” In re Hiniker 10 Co., 150 F.3d 1362, 1369 (Fed. Cir. 1998). 11 Claims are given their broadest reasonable construction “in light of 12 the specification as it would be interpreted by one of ordinary skill in the 13 art.” In re Am. Acad. of Sci. Tech. Ctr., 367 F.3d 1359, 1364 (Fed. Cir. 14 2004). 15 We note that Appellants have not identified any specific definition for 16 the terms “user support” and “user support party” (FF 1), nor have 17 Appellants identified any special definition in the art for these terms. From 18 our review of the original Specification, Appellants have not shown and we 19 do not readily find an express definition of the aforementioned terms in the 20 Specification. Therefore, we give these terms their ordinary and customary 21 definition and find that “user support” designates any user help or assistance 22 and “user support party” designates any entity that provides help or 23 assistance to the user (FF 2). 24 25 26 Appeal 2007-2491 Application 10/648,427 9 The Obviousness Rejection 1 We now consider the Examiner’s rejection of claims 72-112 under 2 35 U.S.C. § 103(a) as being obvious over Saliba. 3 4 GROUP I 5 Regarding Claims 72, 77, 80, 85, and 111 6 Appellants contend that “portions of Saliba do not disclose or suggest 7 that the HTTP request is a request for support, as required by claim 72.” 8 (Br. 9.) Appellants further contend that “portions of Saliba do not disclose 9 identifying a user support party in response to the request, as recited in claim 10 72.” (Br. 10.) 11 The Examiner maintains that “the teaching of the reference is not limit 12 [sic] to just the portion of the office citation but also the teachings of the 13 whole reference.” (Ans. 5.) We agree. 14 Saliba discloses a system and method for making function calls over a 15 distributed network where specialized functions include services for 16 facilitating merchant offerings whereby the commerce client includes 17 various functionalities such as a shopping basket and the commerce server 18 includes functionality such as retrieving price and inventory information (FF 19 3-4). Saliba further discloses a “Shopping server” that receives the function 20 calling information and makes the call on behalf of the shopper (FF 5). 21 As a result, we find that Saliba discloses providing “user support” 22 within the definition provided supra, by the mere acts of retrieving price and 23 inventory information and providing that information to the shopper. 24 Furthermore, we find that Saliba uses a Shopper server, i.e., user support 25 party, to act on behalf of the shopper. 26 Appeal 2007-2491 Application 10/648,427 10 Based on our findings and those of the Examiner, we do not find that 1 Appellants have shown error in the Examiner’s rejection of exemplary claim 2 72. Instead, we find the Examiner has set forth a sufficient initial showing 3 of obviousness, and Appellants have not shown that Saliba lacks the above 4 noted disputed features of claim 72. Therefore, we affirm the rejection of 5 independent claim 72 and of claims 77, 80, 85, and 111, which fall 6 therewith. 7 8 GROUP II 9 Regarding Claims 73, 75, 81, and 83 10 Appellants contend that “[s]ince Saliba does not disclose or suggest 11 identifying a user support party, Saliba cannot further disclose or suggest 12 sending the request for support to the identified user support party, much 13 less that the request is sent via a network, as required by claim 73.” (Br. 14 11-12.) We disagree. 15 For at least the reasons noted supra regarding Saliba’s teachings 16 regarding “user support” and a “user support party”, we find that Appellants 17 have not shown error in the Examiner’s rejection of exemplary claim 73. 18 Instead, Appellants are relying on Saliba’s non-teaching of a “user support 19 party”, which we have found to be present in the teachings of Saliba. We 20 note that a general allegation that the claims define a patentable invention 21 without specifically pointing out how the language of the claims patentably 22 distinguishes them from the reference does not comply with the 23 requirements of MPEP § 1.111(b). Furthermore, a statement which merely 24 points out what a claim recites will not be considered an argument for 25 separate patentability of the claim. See 37 C.F.R. § 41.37(c)(1)(vii). 26 Appeal 2007-2491 Application 10/648,427 11 Therefore, we find the Examiner has set forth a sufficient initial 1 showing of obviousness, and Appellants have not shown that Saliba lacks 2 the above noted disputed features of claim 73. Therefore, we affirm the 3 rejection of claim 73 and of claims 75, 81, and 83, which fall therewith. 4 5 GROUP III 6 Regarding Claims 74 and 82 7 Appellants contend that “[n]one of these portions of Saliba disclose or 8 suggest sending a URL to a user support party, where the URL represents 9 the web page with which the request was made, as recited in claim 74.” (Br. 10 12.) Appellants further contend that “[t]he reference URL in Saliba is not 11 sent to a user support party, as required by claim 74.” (Br. 13.) We 12 disagree. 13 Saliba discloses transmitting an HTTP POST message along with a 14 target URL of the merchant Web site to the Web server, the URL includes a 15 definition of the Shopping server to which the function-calling information 16 is directed (FF 6-7). Thus, we find that Saliba discloses sending a URL to a 17 user support party, where the URL represents the web page with which the 18 request was made, i.e., the merchant’s web page. 19 Therefore, we find the Examiner has set forth a sufficient initial 20 showing of obviousness, and Appellants have not shown that Saliba lacks 21 the above noted disputed features of claim 74. Therefore, we affirm the 22 rejection of claim 74 and of claim 82, which falls therewith. 23 24 25 26 Appeal 2007-2491 Application 10/648,427 12 GROUP IV 1 Regarding Claims 76 and 84 2 Appellants contend that “Saliba at col. 12, lines 46-52 discloses that 3 information regarding name, product ID, price, quantity, size, image and 4 reference URL are arguments of a function call made by commerce 5 client/shopper 132. None of this information in Saliba is sent to a user 6 support party, as required by claim 76.” (Br. 13-14.) We disagree. 7 Saliba discloses that when a user selects a button, the function calling 8 information (OBJECT, INTERFACE, METHOD and ARGS) will be sent to 9 an URL that includes the file name of the Shopper server, i.e., the support 10 party (FF 8). Thus, we find that Saliba discloses the Shopper server and its 11 related objects, including the address book object, and sends such 12 information to an identified user support party. Furthermore, Saliba 13 incorporates by reference U. S. patent application Ser. No. 08/748,688 (USP 14 6,125,352). (Col. 10, ll. 4-11.) 15 It is well settled that “material incorporated by reference is effectively 16 part of the host document as if it were explicitly contained therein.” Liebel-17 Flarsheim Co. v. Medrad, Inc., 481 F.3d 1371, 1382 n.3 (Fed. Cir. 2007) 18 (internal citations and quotation marks omitted). 19 Here we find that USP 6,125,352 discloses address book objects that 20 includes, inter alia, the name of the person to receive parcels and a first and 21 second phone numbers associated with the shipping address. (FF 10.) Thus, 22 Saliba, through incorporation by reference, discloses sending information to 23 a user support party, whereby the information includes the user’s name or 24 telephone number. 25 Appeal 2007-2491 Application 10/648,427 13 Therefore, we find the Examiner has set forth a sufficient initial 1 showing of obviousness, and Appellants have not shown that Saliba lacks 2 the above noted disputed features of claim 76. Therefore, we affirm the 3 rejection of claim 76 and of claim 84, which falls therewith. 4 5 GROUP V 6 Regarding Claims 78, 79, 86, and 87 7 Appellants contend that “Saliba does not disclose determining an 8 identifier associated with the user, and wherein the step of identifying a user 9 support party comprises identifying the user support party based on the 10 identifier, as recited in claim 78. In contrast, this portion of Saliba merely 11 discloses that the name of a product, such as ‘Socks’, may be included as an 12 argument in a function call.” (Br. 15.) We disagree. 13 While Saliba may be identifying a product type, i.e., socks, in the 14 portion referenced by the Examiner, Saliba further discloses in the 15 incorporated by reference document (USP 6,125,352) an address data field 16 that includes identifiers, such as name, address, and phone numbers, for the 17 person to receive the merchandise. (FF 10.) 18 Thus, we find the Examiner has set forth a sufficient initial showing 19 of obviousness, and Appellants have not shown that Saliba, and the portions 20 incorporated by reference, lacks the above noted disputed features of claim 21 78. Therefore, we affirm the rejection of claim 78 and of claims 79, 86, and 22 87, which fall therewith. 23 24 25 26 Appeal 2007-2491 Application 10/648,427 14 GROUP VI 1 Regarding Claims 88, 90, 91, 94-97, and 112 2 Appellants contend that “Saliba does not disclose or suggest receiving 3 information associated with the user . . . as required by claim 88. . . . Saliba, 4 in contrast, merely discloses a user computer 108 interacting with a web 5 server 116 to conduct an electronic commerce transaction (Saliba – col. 1, 6 lines 5-12 and Fig. 1).” (Br. 16.) We disagree. 7 Saliba discloses receiving information associated with the user (FF 8) 8 where the information includes the user name (see discussion of claims 78, 9 79, 86, and 87 above). Saliba further discloses accessing a web page based 10 on received information and establishing a communication link with the user 11 (FF 1-5). There is no express limitation recited in claim 88 that establishing 12 a communication link with the user be related to receiving information 13 associated with the user. 14 Thus, we find the Examiner has set forth a sufficient initial showing 15 of obviousness, and Appellants have not shown that Saliba, and the portions 16 incorporated by reference, lacks the above noted disputed features of claim 17 88. Therefore, we affirm the rejection of claim 88 and of claims 90, 91, 18 94-97, ad 112, which fall therewith. 19 20 GROUP VII 21 Regarding Claims 89 and 100 22 Appellants contend that “[t]he reference URL in Saliba is not sent to a 23 user support system for providing support to a user accessing a web site, as 24 required by claim 89. The URL in Saliba also does not represent a web page 25 that the user was viewing when a request for user support was made, as 26 further required by claim 89.” (Br. 17.) We disagree. 27 Appeal 2007-2491 Application 10/648,427 15 Saliba discloses that a user initiates a call while viewing an HTML 1 document via the standard Web browser (FF 9) and that the URL represents 2 the merchant Web site (FF 7). 3 Thus, we find the Examiner has set forth a sufficient initial showing 4 of obviousness, and Appellants have not shown that Saliba lacks the above 5 noted disputed features of claim 89. Therefore, we affirm the rejection of 6 claim 89 and of claim 100, which falls therewith. 7 8 GROUP VIII 9 Regarding Claims 92 and 93 10 Appellants contend that “[c]laim 92 recites that the method further 11 comprises passing events performed on the user support system to the user 12 via the communications link to enable the user to view a same web page as 13 that being displayed by the user support system. This feature has not been 14 addressed in either the Office Action or the Final Office Action. . . . Saliba 15 does not disclose or suggest this feature” (Br. 17-18.) We agree with 16 Appellants. 17 We find that the Examiner has failed to provide Appellants with any 18 findings to support the rejection of claims 92 and 93. Thus, we find that the 19 Appellants have shown that the Examiner has not set forth a sufficient initial 20 showing of obviousness. Therefore, we reverse the rejection of claims 92 21 and 93. 22 23 GROUP IX 24 Regarding Claims 98 and 109 25 Appellants contend that “claim 98 does not recite on-line chat sessions 26 in general, but the use of an on-line chat session within a method associated 27 Appeal 2007-2491 Application 10/648,427 16 with a user support system. Appellants assert that use of an on-line chat 1 session in the claimed environment is not well known.” (Br. 18.) 2 Appellants further contend that “the Examiner has not pointed to any portion 3 of Saliba as providing objective motivation for modifying Saliba to include 4 the feature recited in claim 98.” (Br. 19.) 5 The Examiner finds that establishing an on-line chat session with the 6 user would have been obvious to one of ordinary skill in the art at the time 7 the invention was made (Ans. 7). 8 In KSR Int’l Co. v. Teleflex, Inc., 127 S. Ct. at 1739 (2007), the 9 Supreme Court emphasized “the need for caution in granting a patent based 10 on the combination of elements found in the prior art,” and discussed 11 circumstances in which a patent might be determined to be obvious without 12 an explicit application of the teaching, suggestion, motivation test. 13 In particular, the Supreme Court emphasized that “the principles laid 14 down in Graham reaffirmed the ‘functional approach’ of Hotchkiss, 11 15 How. 248.” KSR, 127 S.Ct. at 1739 (citing Graham v. John Deere Co., 383 16 U.S. 1, 12 (1966) (emphasis added)), and reaffirmed principles based on its 17 precedent that “[t]he combination of familiar elements according to known 18 methods is likely to be obvious when it does no more than yield predictable 19 results.” Id. The Court explained: 20 When a work is available in one field of endeavor, 21 design incentives and other market forces can 22 prompt variations of it, either in the same field or a 23 different one. If a person of ordinary skill can 24 implement a predictable variation, §103 likely bars 25 its patentability. For the same reason, if a 26 technique has been used to improve one device, 27 and a person of ordinary skill in the art would 28 recognize that it would improve similar devices in 29 Appeal 2007-2491 Application 10/648,427 17 the same way, using the technique is obvious 1 unless its actual application is beyond his or her 2 skill. 3 Id. at 1740. The operative question in this “functional approach” is thus 4 “whether the improvement is more than the predictable use of prior art 5 elements according to their established functions.” Id. 6 We have considered all of Appellants’ arguments in the Brief, but we 7 are not persuaded of error in the rejection of claim 98. We find that an 8 on-line chat session within a user support system represents no more than 9 the predictable use of prior art elements according to their established 10 functions, yielding predictable results. Moreover, claim 98, as broadly 11 drafted, fails to set forth a limitation commensurate in scope with the feature 12 Appellants believe renders the claimed subject matter nonobvious. 13 In particular, claim 98 does not expressly recite that the on-line chat 14 session be with a user support party or that it be at all related to support 15 services. All that is required is that an IP address be used to establish a 16 communication link with a user. 17 Thus, we find the Examiner has set forth a sufficient initial showing 18 of obviousness, and Appellants have not shown that Saliba lacks the above 19 noted disputed features of claim 98. Therefore, we affirm the rejection of 20 claim 98 and of claim 109, which falls therewith. 21 22 GROUP X 23 Regarding Claims 99, 101, 102, 105-108, and 110 24 Appellants contend that “Saliba does not disclose . . . where the 25 information identifies the web site that the user was accessing when a 26 request for user support was made, as required by claim 99. . . .Saliba 27 Appeal 2007-2491 Application 10/648,427 18 merely discloses a user computer 108 interacting with a web server 116 to 1 conduct an electronic commerce transaction (Saliba – col. 1, lines 5-12 and 2 Fig. 1).” (Br. 19.) 3 We find that these arguments are essentially the same as for claim 89 4 supra. Thus, see our discussion of claims 89 and 100 above. 5 As above, we find the Examiner has set forth a sufficient initial 6 showing of obviousness, and Appellants have not shown that Saliba lacks 7 the above noted disputed features of claim 99. Therefore, we affirm the 8 rejection of claim 99 and of claims 101, 102, 105-108, and 110, which fall 9 therewith. 10 11 GROUP XI 12 Regarding Claim 103 and 104 13 Appellants contend that the features of claim 103 “ha[ve] not been 14 addressed in either the Office Action or the Final Office Action, despite a 15 request by Appellants that the feature be particularly addressed.” (Br. 21.) 16 Again, we find that the Examiner has failed to provide Appellants 17 with any findings to support the rejection of claims 103 and 104. Thus, we 18 find that the Appellants have shown that the Examiner has not set forth a 19 sufficient initial showing of obviousness. Therefore, we reverse the 20 rejection of claims 103 and 104. 21 22 VII. CONCLUSIONS 23 We conclude that Appellants have not shown that the Examiner erred 24 in rejecting claims 72-91, 94-102, and 105-112. 25 Appeal 2007-2491 Application 10/648,427 19 Appellants have established that the Examiner erred in rejecting 1 claims 92, 93, 103, and 104. 2 3 VIII. DECISION 4 In view of the foregoing discussion, we affirm the Examiner’s 5 rejection of claims 72-91, 94-102, and 105-112 under 35 U.S.C. § 103(a) 6 over Saliba, and we reverse the rejection of claims 92, 93, 103, and 104 7 under 35 U.S.C. § 103(a) over Saliba. 8 No time period for taking any subsequent action in connection with 9 this appeal may be extended under 37 C.F.R. § 1.136(a). See 37 C.F.R. 10 § 1.136(a)(1)(iv) (2006). 11 12 13 AFFIRMED-IN-PART 14 15 16 17 18 19 20 21 22 23 24 25 pgc 26 27 28 WORLDCOM, Inc. 29 Technology Law Department 30 1133 19th St., NW 31 Washington DC 20036 32 Copy with citationCopy as parenthetical citation