Center Ridge Co.Download PDFNational Labor Relations Board - Board DecisionsAug 27, 1985276 N.L.R.B. 105 (N.L.R.B. 1985) Copy Citation CENTER RIDGE CO 105 Center Ridge Co and Michael Kemp Case 14-CA- 16285 27 August 1985 DECISION AND ORDER BY CHAIRMAN DOTSON AND MEMBERS HUNTER AND DENNIS On 1 June 1983 Administrative Law Judge Elbert D Gadsden issued the attached decision The Respondent filed exceptions and a supporting brief ' The National Labor Relations Board has delegat ed its authority in this proceeding to a three member panel The Board has considered the decision and the record in light of the exceptions and briefs and has decided to affirm the judge s rulings findings, 2 and conclusions only to the extent consistent with this Decision and Order The question presented here is whether the Re spondent violated Section 8(a)(1) of the Act by dis charging security officer Michael Kemp after he complained to the news media about an alleged conflict between county licensing requirements and new work procedures announced by the Respond ent Relying on the standard of per se concerted activity as defined and applied in Alleluia Cushion Co, 221 NLRB 999 (1975), and its progeny, the judge found that the Respondent had violated Sec tion 8(a)(1) because Kemp's individual complaints involved a matter of mutual concern to all of the Respondents security officers and consequently were protected concerted activity Subsequent to the judge's decision, the Board issued its decision in Meyers Industries, 268 NLRB 493 (1984) The Board majority there expressly overruled the Alleluia precedent and held that In general , to find an employee's activity to be concerted, we shall require that it be en gaged in with or on the authority of other em ployees, and not solely by and on behalf of the employee himself Once the activity is found to be concerted, an 8(a)(1) violation will be found if in addition, the employer knew of the concerted nature of the employee's activity, the concerted activity was protected by the Act and the adverse employment action at issue (e g discharge) was motivated by the employees protected concerted activity 3 In this case, there is testimony that Kemp and other security officers discussed their concern about the Respondent's new procedures and the possibility of protesting to the media before Kemp acted alone in making such a protest We need not decide, however, whether this testimony proved that the conduct for which the Respondent fired Kemp was concerted within the meaning of Meyers 4 It is undisputed that the Respondent did not know of any employee other than Kemp who took umbrage at the new procedures As far as the Respondent knew, Kemp s concern about a conflict between its procedures and the county' s licensing requirements for security guards was not shared by any of his fellow employees In light of the Gener al Counsels failure to prove as required by the above quoted holding from Meyers, that the Re spondent knew of the concerted nature of Kemp s activity, we must reverse the judge s decision and dismiss the complaint 5 ORDER The complaint is dismissed MEMBER HUNTER, dissenting Contrary to my colleagues, I find that the Re spondent violated Section 8(a)(1) of the Act by dis charging employee Kemp In so doing, I agree that Meyers Industries, 268 NLRB 493 (1984), enf denied sub nom 755 F 2d 941 (D C Cir 1985), provides the general framework for analysis of this case Nevertheless, I conclude that Kemp's protest to the news media was protected concerted activity within the meaning of Meyers, and that the Re spondent could not lawfully apply its work rules to preclude Kemp from engaging in such conduct Thus, iri espective of the state of the Respondent's knowledge regarding the concerted nature of Kemp's activity, I find its discipline of Kemp un lawful in the circumstances of this case As my colleagues acknowledge, [T]here is testi mony that Kemp and other security officers dis 1 The Respondent filed a motion to reopen the record to supplement its exceptions based on the alleged failure of the judge to adequately con seder the Respondent s alternative argument that Kemp was discharged for cause In light of our decision in this case we find it unnecessary to pass on this argument and accordingly dismiss the motion 2 The Respondent has excepted to some of the judge s credibility find mgs The Board s established policy is not to overrule an administrative law judge s credibility resolutions unless the clear preponderance of all the relevant evidence convinces us that they are incorrect Standard Dry Wall Products 91 NLRB 544 ( 1950) enfd 188 F 2d 362 (3d Cv 1951) We have carefully examined the record and find no basis for reversing the findings 3 268 NLRB at 497 4 We likewise need not decide whether Kcmp s conduct even if con certed was so disparaging of the Respondent as to be outside the protec Lion of the Act See NLRB Y Electrical Workers IBEW Local 1229 346 U S 464 (1953) 5 The dissent treats the knowledge requirement as if it were established for the first time in Meyers In fact it was well settled long before Meyers that [I]n order to sustain an 8(l)(a) discharge finding it is necessary to establish that at the time of the discharge the employer had knowledge of the concerted nature of the activity for which the employee was dis charged Diagnostic Center Hospital Corp 228 NLRB 1215 1216 (1977) New England Fish Co 212 NLRB 306 311 (1974) 276 NLRB No 15 106 DECISIONS OF NATIONAL LABOR RELATIONS BOARD cussed their concern about the Respondents new procedures and the possibility of protesting to the media before Kemp acted alone in making such a protest' In fact, the testimony on this point is stronger than the majority concedes, for the record reveals that an employee otner than Kemp suggest ed that they take their concerns to a local televi lion station i Kemp later visited this station and a local newspaper to discuss the employees con cerns Accordingly, I find the evidence sufficient to conclude that Kemp was acting in behalf of other employees when he voiced concern to the media regarding the conflict between the Respond ent s operating procedures and county licensing re quirements imposing contrary obligations on the eml toyees As this concern directly involved terms and conditions of employment it is clear that Kemp s co-d..ct in approaching the media consti tuted concerted activity protected by the Act 2 The judge found, and I agree that Kemp was discharged solely because he violated the Respond r k rl ie prohibiting employees from talkirg to news media personnel Assuming, arguendo that an employer may for lawful reasons promulgate and r airitain a rule which, by its unqualified fan guage, prohibits employee contact with the media, in any context, at any time,3 it may not apply such a rule to prevent employees from engaging in pro tected concerted activities The judge and my col leagues misconceive the nature of this case in sug Besting ti i, Kemp's actions may be profitably com pared with the employee conduct in Kay Fnles Inc, 265 NLRB 1077 (1982), and NLRB v Electrt cal Workers IBEW Local 1229, 346 U S 464 (1953) Kemp was not disciplined because he engaged in some form of conduct malum in se, nor because the content of his communications to the media consti tuted disloyalty to the Respondent On the con trary, Kemp was discharged simply because he ap proached the media, activity I find on the facts here to be protected under the Act The General Counsel did not allege the rule under which Kemp was discharged to be unlawful i The testimony on this point came from Kemp himself and was the subject of a hearsay objection at the hearing The judge sustained the ob jection at that time but reversed his ruling in his decision and admitted Kemp s to timony While the Respondent excepts to the judge s reversal o his -iing it is well established that hearsay testimony is not per se inadmissible in Board proceedings Advanced Coatings 266 NLRB 321 (1983) In addition the Respondent has mo%ed to reopen the record in this proceeding to present further evidence bearing on Kemp s perform ance of his job duties but does not seek to adduce further testimony or evidence in connection with the judge s reversal of his ruling 2 Roure Bertrand Dupont Inc 271 NLRB 443 (1984) 2 1 note that the legal [ v of this proposition is doubtful See Enterprise Products Co 265 NLRB 544 (1982) American Cast Iron Pipe Co 234 NLRB 1126 ( 1978) Compare Multi Amp Testing Services Corp 263 NLRB 800 ( 1982) (rule prohibiting disclosure of internal affairs to cus tomers and competitors not unlawful on its face) The Board therefore may make no order respecting it Nevertheless, the Respondents maintenance of the rule and its application to Kemp s conduct are not disputed, and the Board may properly find that the rule as applied here, directly interfered with Kemp s and other employees rights under the Act Finally, the majority concludes that the com plaint must be dismissed because the General Counsel failed to show under Meyers that the Re spondent knew of the concerted nature of Kemp s activity at the time it discharged him I agree, of course that Meyers establishes generally that em ployer knowledge of concerted activity is an ele ment of the General Counsels case but the fan guage of Meyers is not unconditional At footnote 23 of that decision, and in the accompanying text, which my colleagues excerpted above, we ac knowledged that the elements of proof there dis cussed are general ones , subject to cases presenting special circumstances 4 I find this to be such a case Stated simply , it makes no sense to require the General Counsel to demonstrate that the Respond ent knowingly interfered with concerted activity, where the interference results from application of a rule prohibiting the activity under any circum stances 5 Whether the Respondent would have ig nored enforcement of the rule had it known of the concerted nature of Kemp's activity is uncertain, and any uncertainty in this regard must be resolved against the Respondent 6 For these reasons I find that the Respondent violated Section 8(a)(1) of the Act by disciplining employee Kemp 4 As for example ALRB v Burnup & Sims 379 U S 21 (1964) hold mg that the Board may find that an employer violates Sec 8 (aXl) of the Act by discharging an employee because of the employers honestly held but erroneous belief that the employee engaged in misconduct during the course of protected activity b My colleagues criticism that I am treating Meyers as the seminal case on the knowledge requirement is disingenuous given their finding that the General Counsel failed to prove knowledge as required by the above quoted holding from Meyers Cf Montgomery Ward 269 NLRB 598 (1984) (rule that [m]eetings or speeches are not to be permitted found unlawfully broad and inter pretive ambiguities resolved against employer promulgator of rule) Bradley Kafka Esq of St Louis Missouri for the Gen eral Counsel John G Young, Jr Esq of Clayton Missouri for the Respondent DECISION STATEMENT OF THE CASE ELBERT D GADSDEN Administrative Law Judge On a charge of unfair labor practices filed on November 1 1982 and amended on November 4 and December 8 1982 respectively by Michael Kemp (an individual and the Charging Party herein) against Center Ridge Compa ny (the Respondent) the Regional Director for Region CENTER RIDGE CO 14 issued a complaint on behalf of the General Counsel on December 10, 1982 The complaint in substance alleges that the Respond ent first suspended and thereafter discharged the Charg ing Party because he complained to the news media about new operating procedures for security officers issued by the Respondent which he contends conflicted with his security officers license requirements and that by discharging the Charging Party the Respondent interfered with restrained and coerced employees in the exercise of their Section 7 rights in violation of Section 8(a)(1) of the Act The Respondent filed an answer on December 22 1982 and an amended answer on February 25 1983 re spectively denying that it has engaged in any unfair labor practices as set forth in the complaint A hearing in the above matter was held before me in St Louis Missouri on March 8 1983 Briefs have been received from the General Counsel and counsel for the Respondent respectively which have been carefully considered On the entire record in this case and from my observa tion of the witnesses I make the following FINDINGS OF FACT I JURISDICTION Center Ridge Company the Respondent herein is and has been at all times material herein a corporation duly authorized to do business under the laws of the State of Missouri At all times material herein the Respondent has main tained its principal office and a place of business at 25425 Center Ridge Road Cleveland Ohio (the headquarters) Respondent maintains other places of business through out the United States including the State of Missouri It is primarily engaged in the management and operation of and including providing security services to retail shopping centers in various States including the James town Mall in St Louis County Missouri under con tracts with owners or lessees in shopping centers During the 12 month period ending November 30 1982 which is a representative period of operations of the Mall the total gross revenues derived from the oper ation of Jamestown Mall shopping center for which Re spondent provides security management and operational services exceeded $100 000 and in excess of $25 000 of which was derived from the Stix Baer and Fuller De partment Store That store is engaged in the operation of a retail department store and leases a space in the mall shopping center During the same period Stix Baer and Fuller in the course and conduct of its business oper ations purchased and caused to be delivered to its Jamestown Mall department store located in St Louis County, Missouri goods materials and supplies valued in excess of $50 000 of which goods materials and supplies valued in excess of $50 000 were transported and deliv ered to its Jamestown Mall department store in St Louts County, Missouri directly from States located outside the State of Missouri 107 The complaint alleges the answer admits and I find that Respondent is an employer engaged in commerce within the meaning of Section 2(6) and (7) of the Act II THE ALLEGED UNFAIR LABOR PRACTICES A Background Facts Respondent Center Ridge Company provides manage ment and operation of retail shopping center services in several States for which it also provides security serv ices (security officers) In one of such shopping centers which is the location of the current dispute herein is the Jamestown Mall in St Louis County Missouri which consists of approximately 82 retail tenants Among other management services Respondent provides security offs cers for the tenants of the Mall A St Louis County or durance requires all security officers to be licensed by the county police department and it also makes it unlawful for any person to work as a security officer without a license A licensed security officer is bound to comply with certain rules prescribed by the county police department governing the performance of security duties A security officers license can be suspended or revoked by the police department for failure to comply with such rules The Charging Party herein was employed by the Re spondent for several months as a security officer and was assigned to the Jamestown Mall On October 20 1982 Respondent issued some new rules of procedures govern ing the assigned duties of all of its security officers at the Mall The Charging Party expressed disagreement with some of the rules and repeatedly complained to Re spondent that some of the new rules conflicted with rules of his security officers license obligations and if he comphcd with the company rules he would violate his h cense requirements thereby subjecting him to a situation of probably having his license suspended or revoked When Respondent did not agree with the Charging Party s complaints and insisted on compliance with the Company s rules of procedure, the Charging Party coin plamed to the local news media When representatives of the news media contacted Respondent about the Charg ing Party s complaints that Respondent s rules required its security officers to order and escort intoxicated per sons or persons driving under the influence of alcohol off its parking lots and on to the public roads Respond ent immediately suspended and later discharged the Charging Party for violating a company policy forbid ding employees from talking to the press or media about company business The Charging Party contends that complaints related to continued authority to work as a security officer which was of mutual concern to all security officers at the Mall was protected activity and that by suspending and ultimately discharging him because he complained to the news media about company policy which conflicted with security officers licensing requirements the Re spondent has interfered with restrained and coerced em ployees in the exercise of rights protected by Section 7 of the Act in violation of Section 8(a)(1) of the Act 108 DECISIONS OF NATIONAL LABOR RELATIONS BOARD Respondent admits that at all times material herein the following named persons occupied positions set op polite their respective names and have been and are now supervisors of Respondent within the meaning of Section 2(11) of the Act and are agents within the mean ing of Section 2(13) of the Act David Sabo director of security Bill Kasikantins assistant director of security and Robey Taylor mall manager' B Respondents Rules for Its Security Officers Conflict with County Rules upon Which License of Security Officers Are Granted and Charging Party s Protest of that Conflict Michael Kemp had completed the 3 weeks required training had passed the required test had conferred upon him a security officers badge and license by the St Louis County Police Department and worked as a li censed security officer before he was hired by Respond ent as a security officer in August 1981 During the tram ing to become a security officer the candidates are taught the contents in a security officers manual which is issued to them upon successful completion of training Section VI page 9 topic B-duties subsection b (G C Exh 2) provides as follows Should a serious accident or crime including all felonies occur on the premises of the licensee it shall be the responsibility of the licensee to notify the appropriate police department immediately Failure to do so is a violation of the provisions of this manual Section X-disciplinary and deportment pages 15 and 16 of the security officers manual (G C Exh 2) pro vides as follows A General 1 The Private Security Coordinator may rep remand a licensee or suspend or revoke the li cense as hereinafter provided In cases of suspen sion or revocation the licensee shall immediately surrender his identification card and badge to the St Louis County Police Department C Cause for Disciplinary Action 12 For violation of any regulation or rule found in this manual On the reverse of a security officer s license (G C Exh 3) the following language is inscribed Obey The Rules And Regulations Promulgated By The Superintendent Of Police We will obey all lawful orders and rules and reg ulations pertaining to security officers promulgated by the superintendent of police of the County of St Louis or any officer placed by him over me Pursuant to the above language and his training course Michael Kemp testified that he understands that an officer of the police department can take his badge and he can no longer work until he appears before a review board of the police department He further stated that it was his understanding that his failure to report to the police department any person he observed driving upon public streets and highways while intoxicated or under the influence of alcohol or a person in possession of illegal drugs would constitute a violation of the secu my officers manual as well as the obligations of his li cense Sergeant George Randolph of the St Louis County Police Department corroborated Kemp s under standing and verified that security officers are inspected by police officers who may have their licenses suspend ed or revoked for failure to comply with manual or li cense requirements He said Kemp was not the only se cunty officer to raise questions about conflict in police employer policies Security Director David L Sabo testified that prior to October Kemp had told him about his discussion with the county police department regarding conflict of Mall policies with security officers licenses He asked Kemp what did the police department say and Kemp told him the matter was not resolved one way or the other Thereupon he told Kemp it would have been better to handle the problem in this way rather than in that way When asked by the bench did he also confer with other security officers Sabo said yes he did but he had more such conferences with Kemp because Kemp worked the 4 p in to midnight shift where more incidents occur Sabo said security officers are supplied with a pair of cuffs a night stick and a flashlight to patrol the James town Mall The undisputed evidence of record shows that Re spondent held a meeting with its Mall security officers on the monng of October 6 1982 2 during which time it discussed how the officers should take care of the se cunty vehicles and it discussed operating procedures for dealing with persons on the premises under the influence of alcohol or involved with controlled substances or otherwise engaged in illegal activity Charging Party Kemp who does not report for duty until 4 p m did not attend the meeting held on the morning of October 6 be cause he forgot about it However when Kemp reported for work on October 20 Assistant Director of Security Bill Kasikanttns handed him a copy of the new operating procedures (G C Exh 4) telling Kemp he was not going to like it The memorandum (G C Exh 4) which was signed by David Sabo director of security among other things provided as follows Effective October 20 1982 I Parking lot A For anyone caught drinking or taking drugs or other property will be escorted off our lot Nothing more is to be done at that time If they refuse to leave or start giving you a hard time contact The facts set forth above are undisputed and are not in conflict in the record ' All dates herein refer to the year 1982 unless specifically indicated otherwise CENTER RIDGE CO the supervisor on watch which should be Bill or myself We will decide what action is to be taken. These changes will be in force until you are told otherwise by me If you have any questions ask now as any violation of the above can result in dis missal As Kemp finished reading the above memo Security Director David Sabo came into the office and according to the testimony of Kemp Sabo asked him if he had any questions Kemp said he responded in the affirmative and told Sabo the new operating procedures (G C Exh 4) were in conflict with various provisions of his security officers oath manual requirements and license Sabo told him to comply with the new procedures and if police officers asked him any questions then he should tell them to see him (Sabo) When Kemp proceeded to further protest the new procedures Sabo said he was not going to argue about the subject any further and he took his coat and left the office Kemp did not have any fur ther conversation with Sabo about the procedures Sabo acknowledged that Kemp did express disagreement with the first paragraph of the memo (G C Exh 4) and that he told Kemp [Y]ou know there are policies [sic] we ve got to go by We re not going against what our County says He denied he told Kemp he would not en tertam further discussion on the matter but I do not credit Sabo s denial in this regard because I was persuad ed by his demeanor the events which followed as well as by the fact that Kemp was constantly challenging company policy he believed conflicted with his license obligations This must have been annoying to manage ment Assistant Security Officer Williams (Bill) Kasikantiris testified that he was sometimes left in charge in,the ab sence of Director Sabo and that he filled Kemp in on October 7 about what was discussed during the security meeting on October 6 He said Sabo first explained some of the rules in the memo (G C Exh 4) by telling Kemp to patrol around the Mall rather than going in between the aisles of parked cars that they were not to look for any particular problems in the parked cars unless some thing came up in which case he was there to take care of it, but not to go out looking for trouble He further stated that officers were not to search cars by pulling out the seats or getting in the back of the cars because that was not their function Kemp did not say anything to him in response to his remarks except that he disap proved by saying this sucks and threw the memo (G C Exh 4) on the desk Kasikantins acknowledged that later that day and on several days subsequent there to Kemp continued to express his disagreement with the new operating procedures because they went against his license obligations He said he told Kemp just to do your job don t look for trouble, just take care of it and if you encounter any problems just call me and we 11 take care of it Kemp did ask him could he get the policy (G C Exh 4) changed and he said Kasikantirts could not because the policies came down from the Cleveland office and on the same day or the next day, he suggested that Kemp leave Sabo a note requesting the change in policy 109 After Sabo left the office Kemp said he told Assistant Director Kasikantins that the memo was in conflict with many provisions of his security officers license Kasikan tires started to walk out of the office turned around and told him that Kemp should worry about who writes his paycheck Later that afternoon (October 20) Kemp met Kasikantins at the information booth where they checked in with Dawn Hammill to advise her what radio units they would be using Kemp continued to protest the new procedures to Kasikantins as being in conflict with license obligations As an example he stated if he came across a driver on the parking lot who was intoxi cated [Y]ou won t allow me to give him a DWI [Dnv mg While Under the Influence] performance test any more You want me to just take his beer and stuff and put him on the road And I said he might go down the road a mile or so and hit and kill Dawn here Kasikan tins responded [T]rue but most people that drive drunk make it home safely and crawl in bed and sleep it off And he told Kemp all he had to do was to drive around the parking lot and listen to the radio and get paid for it Its an easy job After that conversation Kemp continued his arguments of protest with Kasikan tins on an almost daily basis Both Sabo and Kasikantins told Kemp the new procedures were coming out of the Cleveland office On October 22 Kemp contacted Remove Intoxicated Drivers (RID) which is a volunteer organization staffed mainly by people who had family members killed by drunk drivers About the next day (October 23 or 24) Kemp testified that several other security officers mclud mg Frank Key approached him and asked him how could the officers be allowed to do what the new prece dures prescribed and he told Key to stay loose on it he was working on something Taylor testified that a repre sentative from RID came to his office about Kemp s complaints to them prior to October 26 and she men tioned the conversation she had with Kemp Taylor fur ther testified that Kemp really did not complain to him he said I mean he brought it to my attention On questions by the bench Taylor admitted Kemp was not the only security officer whose judgment Respondent has questioned from time to time He said four of their security officers are full time and three are part time Later that evening Kemp testified that he met with se cunty officers Key and Eric Halteriman at the Ground Round Restaurant where he and Key talked about how Respondent s procedures conflicted with the security of ficers license requirements and they were placed in a po sition of losing their licenses or being fired by Respond ent They talked about going to the media and Key sug gested they go to Channel 2 3 On October 26 Kemp undisputedly testified that he contacted Channel 2 news team and discussed Respond J Counsel for Respondent objected to the latter testimony and his ob- jection was sustained by me on the understanding at the time that it was offered for the truth and was self serving Since it is now clear that the testimony was not offered for the truth asserted therein I reverse his ruling and admit and credit the undisputed testimony of Kemp because he was persuaded not only by Kemp s demeanor but also by the consist ency of his testimony as a whole 110 DECISIONS OF NATIONAL LABOR RELATIONS BOARD ent s new operating procedures which conflicted with the security officers license obligations Thereafter he went to the Globe Democrat newspaper and asked the city desk editor to talk with a reporter who was con cerned mainly with drunk drivers He was referred to a reporter Bill Smith with whom he related his concerns Later that afternoon he met a photographer from the Globe Democrat who came on the Malls parking lot at 3 05 p in that day and took a photograph of Kemp in uniform prior to Kemp s going on duty at 4 o clock Sabo stated he saw Kemp having his picture taken on the Mall s parking lot on October 26 About 30 minutes after Kemp went on duty he was called on the radio by Dave Sabo who told him to report to the security office When he arrived at the office Security Director Dave Sabo and Mall Manager Robey Taylor were present Kemp testified that the fol lowing conversation ensued THE WITNESS Yes sir Dave Sabo started off by asking me as if he was reading from the paper in front of him have I talked to any reporters And I asked him what is going on And he said Just answer the question Have you talked to any report ers9 I then turned to Robey Taylor and Mall Manager and I said You can talk straight to me Robey What is going on here? He said We just need to get some questions answered He asked me-no then Dave Sabo said We-we know you talked to the reporters We ve seen you getting your picture taken out in the parking lot Robey Taylor asked me who the man was who was taking my pic tures I said I didn t get his name I then asked Dave Sabo what that paper was I told butt I could read And he says Well you re not going to read this And then Dave Sabo started to read the whole paper to me and it was-the paper was print ed up as if I had written it myself and it said I Mi chael Kemp admit that I talked to reporters and that I gave out departmental correspondence to outside people and that I had discredited the Mall and that I apologized for the actions and it had a place for me to sign it And he then asked me have I talked to any reporters and I told hun I cant answer that question And he said Fine give me the key And I asked him am I being-they were going to be-what about the rest of my shift and he says give me just give me the key And I gave hun the key and he said he was giving me a few days off I asked does this mean I m fired He said we re dust giving you a few days off I d just taken all my vacation I didn t have any days off coming to me I said are you suspending me? And he says We re not going to say that We re just giving you some days off I said will I be paid He wouldn t even answer me So I turned in my radio also and I de parted from that area Taylor acknowledged he was contacted by a reporter of the Globe Democrat newspaper on October 26 around 12 noon but was out of the office and the message was later relayed to him He further acknowledged that he saw Michael Kemp having his photograph taken in the parking lot that afternoon He subsequently called Kemp to the office and Sabo asked Kemp had he been talking with any reporters and Kemp said no or how did you find that out or something to that effect They asked Kemp to sign a statement acknowledging that he had spoken with news reporters concerning mall policies but Kemp would not sign it Thereafter he and Sabo held discussions with the regional manager and they decided to dismiss Kemp for violating company policy by talking to the news media Sabo testified that during the meeting on October 26 with Kemp he told Kemp he had seen him having his picture taken and asked him what was that all about Kemp said he did not have to answer that and asked, What are you asking for9 Sabo said he then decided to give Kemp some time off until he could meet with Taylor and decide what to do since he was aware that the press had contacted and conferred with Respondent (Manager Taylor) Kemp s supervisor Bill Kasikantins acknowl edged that he had no occasion or reason to report Kemp for failing to comply with the new procedures and he did not observe him engage in any wrongdoing after Oc tober 20 Mall Manager Taylor further testified that as a result of articles published in the newspaper about Respond ent s policies the Mall received numerous phone calls asking management why it had such a policy that they could not understand how the Mall could operate that way that they were not going to shop there anymore Priests and clergymen of all different denominations were calling the Mall Such calls continued to come from shoppers all week many threatening not to return to shop at the Mall It was this very kind of result that Respondent had in mind when it promulgated its policy that employees not talk to the news media 4 Respondents personnel policies (R Exh 1) provide a list of do s and don is the violations of which it states would be cause for dismissal and/or other disciplinary action Under the don is of the policy is listed 17 Talk to news media personnel (TV radio or newspaper) Kemp admits he was aware of the above policy pro- hibitmg employees from talking to the media but said he was not violating the policy because he did not talk to the press on company time He further testified that he knew the policy was a continuing condition of employ ment However he stated that when the policy was dis cussed months before by Sabo and/or Kasikantiris the employees were told about talking to the press on duty Specifically he said county police had received a lot of calls from the news media regarding crime in the Mall Consequently the Respondent advised security officers that if they were on duty and the press approached them * Manager Taylors testimony about the Mall having received numer ous telephone calls about adverse articles in the press is partially substan hated because Kemp testified that articles critical of Respondents new operation policy was published the day after he was suspended (October 27) CENTER RIDGE CO about crime don t say yes or no just refer them to management immediately 5 C The Discharge of Michael Kemp On November 2 Kemp received a message that Secu rity Director Dave Sabo had called him at home He re turned the call and Sabo told him to report to work at 4 p in for his normal tour of duty He asked Sabo should he report in uniform and Sabo said yes and he told Sabo [L]ook I want to let you know right now that I in not going to obey any more policies you have that violate my license Sabo said just be here and hung up the telephone When Kemp reported to work Sabo and Mall Manager Robey Taylor were present Taylor said [W]e re dismissing you for violating company policy We have your paScheck made out and we will be happy to give it to you when you turn in your uni forms Kemp said he then turned to Dave Sabo and asked him [W]hy did you ask me to come on here in uniform just to fire me but Sabo did not answer him So he turned to walk out and told Taylor and Sabo 111 see you clowns in court Manager Taylor essentially corroborated Kemp s account of his discharge meeting Kemp assumed he was fired because he spoke with the news media about his complaints Mall Manager Taylor said the fact that Respondent was concerned about the past performance of Kemp con tributed to its decision to dismiss him However he said the real reason Kemp was dismissed was for talking with the news media in violation of company policy He said Kemp never told him he could not follow any of the rules in the memo (G C Exh 4) Taylor admitted that had Kemp not contacted the news media he would not have been sus pended or discharged at that time He also admitted that this was the first time any disciplinary action had been imposed against Kemp Security Director Sabo testified that the disciplinary action taken against Kemp was taken pursuant to Re spondent s personnel policies under disciplinary action section A conduct or actions which initiate a gross ne glect of duty or good judgment After discussing the matter with Taylor Sabo said they decided to discharge Kemp for the same violation of company policy for which he was suspended including his past performance and judgments On cross examination Sabo admitted that he never gave Kemp a wntten waning reprimand or suspended him for bad judgment or any other reason Analysis and Conclusions The Respondent contends there is no violation of Sec tion 8(a)(1) of the Act herein because 1 The General Counsel has failed to establish that Kemp was engaged in concerted activity for the mutual aid or protection of employees 5 I credit Officer Kemp s testimony to the effect that he understood Respondents po icy to have prohibited employees from talking to the media on company time I credit Kemp primarily because his explanation for his understanding (prior instruction by Assistant Director Kasikantins emphasized not talking to the media about criminal acts at the Mall) per suaded me that he reasonably could have been led to such an understand ing by the emphasis and tone of the security meeting I was further per suaded by his demeanor that his explanation was truthful I11 2 That if Kemp was in fact engaged in concerted ac tivity for the mutual aid and protection of employees the General Counsel has failed to establish that Respond ent had knowledge of the concerted nature of Kemp s activity In support of its position Respondent cites Buehler Corp Y NLRB 371 F 2d 273 (7th Cir 1967) whercin the court stated that there must be substantial e-, idence in the record that the employee was engaged in concert ed actiN ity for the purpose of mutual aid or protection at the employer had knowledge of th 'ncerted nature of the activity at the time it dischai, the c ployee See also Pelson Casteel Inc v NLRB 627 F 2d 23 (7th Cir 1980) Air Surrey Inc v NLRB 601 F 2d 256 (6th Cir 1979) However it is particularly noted from further argument by counsel for Respondent that Re., indent construes the courts languap l• -)' 'edge of the concerted nature of the activity as meaning that the evidence must show that the complaining employee camed on conversations with other employees about his or their complaints in order for such complaints to man agement to be of a concerted nature In any event the Board has repeatedly held that an in dividual acting alone apparently seeking immediately to protect his own interest is engaged in protected concert ed activities if his complaint refers to a matter of common interest to other employees Gray Line Tours 258 NLRB 1361 1370 (1981) Bucyrus Erie Co 247 NLRB 519 524 (1980) It has been clearly established by the undisputed evidence in the instant case that not only officer Kemp but all of Respondents Mall security offi cers are bound to comply with Respondents new rules of procedure that some of the new rules of procedure are w thout question literally in conflict with come of the conc.iuons and rules of the security officers i• mual and license requirements that all of the security officers are hcensed b) the St Louis County Police Department upon the same obligation to comply with the provisions of the security officers manual and license requirements and that all of the security officers licenses are subject to suspension or revocation for failure to comply with such manual and license requirements Officer Kemp s complaints about Respondents new rules in cc, ihct with security officer manual and license requirements are un q s onably complaints about a matter which can affect employment and is of common concern to all of Kemp s fellow security officers Kemp s complaints are of mutual concern to all of the security officers because all security officers would be subject to dismissal for failing to comply with the new rules of procedure and at the same time would be breaching their agreement to comply with the rules and conditions of their license for which noncompliance. their license may be suspended or revoked Under these circumstances no logical argument can be made tha, Kemp s complaints and protests of Respondents new rules of procedures do not constitute protected concert ed activity pursuant to authority of Gray Line Tours supra and Bucyrus Erie Co supra The Respondent further contends that ti-' employer must know that the employee activities have. coalesced 112 DECISIONS OF NATIONAL LABOR RELATIONS BOARD into group action for mutual aid or protection The mere facts that two employees react similarly and that one in empathy with his close friend also decided to do the same thing does not lead to the conclusion that they are acting concertedly for purposes of the Act Tn State Truck Service v NLRB 616 F 2d 65 (3d Cir 1980) With respect to Respondents argument that the em ployer must have had knowledge of the employees con certed activity the a iidence of record herein is uncon troverted that Respondent knew on the very day (Octo- ber 20) it distributed its new rules of procedure that Kemp expressed his complaint about the procedures to Director of Security Sabo and Assistant Director of Se cunty Kasikantins Thereafter the record is replete with undisputed evidence that Kemp complained to Assistant Director Kasikantiris on a daily basis up to and including the date October 26 when he took his complaints to the news media On the same day (October 26) Kemp coin plained to the news media Respondent learned about his complaint when the news media contacted the Respond ent and Respondent thereafter observed Kemp having his picture taken in uniform on the Mall s lot by a re porter from the Globe Democrat newspaper I therefore conclude on such evidence that the Respondent in fact knew or had reasons to know that Kemp s continual pro test of its new rules constituted concerted activity be cause the rules were at least literally in conflict with the license requirements of not only Kemp but of all of its Mall security officers As such Kemp s complaints were of common interest and concern to all security officers at the Mall While neither of the above cited authorities by the Re spondent is within the jurisdiction of the Eighth Circuit Court of Appeals where the facts in the instant case arose it may be appropriate to point out the Board s po sition in a situation where a circuit court s decision con flicts with the Boards holding as stated in Iowa Beef Packers 144 NLRB 615 616 ( 1963) modified 331 F 2d 176 (8th Cir 1969) as follows It has been the Board s consistent policy for itself to determine whether to acquiesce in the contrary views of a circuit court of appeals or whether with due deference to the court s opinion to adhere to its previous holding until the Supreme Court of the United States has ruled otherwise But it is not for [an administrative law judge] to speculate as to what course the Board should follow where a cir curt court has expressed disagreement with its views On the contrary it remains the [admini stra tive law judge s] duty to apply established Board precedent wt n the Board or the Supreme Court has not reversed Only by such recognition of the legal authority of Board precedent will a uniform and orderly administration of a national act such as the National Labor Relations Act be achieved See also Ford Motor Co 230 NLRB 716 717 fn 12 (1977) enfd 571 F 2d 99 (7th Cir 1978) affd 441 U S 488 (1979) Accordingly in the absence of a contrary conclusion by the United States Supreme Court I conclude and find that officer Michael Kemp s complaints of protest against Respondents new operating procedures for security offi cers was protected concerted activity within the scope of the legal authorities heretofore cited Notwithstanding for a factual situation in which a complaining employee discusses his complaints with fellow employees before complaining to management and the media, the General Counsel cites Mount Desert Island Hospital 259 NLRB 589 (1981 ) In that case the male employee nurse engaged in discussions with other staff nurses regarding low pay poor benefits job security and seniority system He also repeatedly complained to management about wage levels staff shortages deficient levels of patient care by the hospital and working condi tions of the registered and licensed practical nurses and their aides When management did not address these complaints the employee wrote a letter containing his complaints and sent it to the local Bar Harbor Tunes newspaper Three days later the letter was published in the newspaper Although the employee subsequently left the employ of the hospital voluntarily he nevertheless shortly thereafter applied for employment at the hospital and was denied employment because of all of the ad verse publicity the letter caused the hospital In finding that the employees letter alone with his other acts of protest constituted protected concerted ac tivity the administrative law judge held with Board ap proval that although the employees letter had attacked the hospital safety levels and its administration the basis for the attack was closely tied to working conditions of the nurses at the hospital and that it was clear from the tenor of the letter that it was not intended to harass, dis parage or harm the hospital but simply to force the ad ministration to take heed of its employees complaints about wages and working conditions at the hospital In the instant case officer Kemp s protest of Respond ent s new rules of procedure to the media , like the em ployee s letter of protest to the media in Mount Desert Island supra, is the very protest activity for which Re spondent herein acknowledged was the primary cause for his suspension and ultimate discharge See also Sher wood Ford 264 NLRB 863 (1982) Similarly in Community Hospital of Roanoke Valley 220 NLRB 2117 (1975) enfd 538 F 2d 607 (4th Cir 1976) an association of nurses during an organizing effort in a hospital made statements on television to the effect that there was no registered nurse-coverage on certain shifts at the hospital as a result of a salary dis pute The administrative law judge found and the Board and the court approved that the public outburst was caused by the employers coercive conduct and that the statements made by the nurses concerning patient care created no cause for alarm by the employer and there fore the statements were protected In the instant case it is clear that security officer Kemp s complaints to the media were confined to the conflict of Respondents new rules of procedure with the licensed requirements of its security officers about which Kemp had repeatedly complained to Respondent without avail There is no evidence that either the sub stance or the manner in which he complained to the CENTER RIDGE CO media was intended to harass disparage or harm Re spondent or the Mall but rather was designed to per suade Respondent to address the complaints and modify its policy As far as discernible from the record Kemp s complaints to the media are free from any evidence of deliberate and reckless untruth Additionally unopposed uncontroverted and credited testimony of Kemp established that on October 23 3 days after Respondent distributed its new rules of proce dure fellow employees including employee Key ap proached Kemp and asked him how could security offi cers comply with Respondents new rules of procedures Kemp told them to stay loose that he was working on something I therefore conclude and find on such evi dence that fellow employees of Kemp, as well as Kemp himself had expressed to each other their mutual con cern about problems with Respondents new rules and that it may be reasonably inferred therefrom that Kemp in complaining to management and the media was acting on their behalf as well as his own Mount Desert Island Hospital and Community Hospital of Roanoke Valley supra Moreover the credited evidence further shows that on the evening of October 23 Kemp met with fellow se curity officers Frank Key and Eric Halterman at the Ground Round Restaurant where they discussed the con flict problem with Respondents new rules They dis cussed complaining to the media It is therefore addition ally clear that employees other than Kemp had manifest ed shared concern with Kemp about the conflict present ed by Respondents new procedures While they did not join Kemp in protesting the procedures there is an ab sence of any evidence in the record that Kemp s protest was disavowed by any of his fellow employee security officers Under these circumstances the evidence is more than sufficient to conclude and I find that Kemp s coin plaints to management as well as his conversations with the news media regarding Respondents new rules of procedures constituted concerted activity protected by Section 7 of the Act However even if the evidence were insufficient to es tablish that Kemp had talked to other employees about the subject of his protest but had acted alone without any expression to or from them about the new proce dures Kemp s action would nonetheless constitute con certed activity protected by the Act Such activity would be concerted because the subject of the complaint was of moment to the group and related to a matter of common concern Gray Line Tours 258 NLRB 1361 1370-71 (1981) Fall River Savings Bank 247 NLRB 631 (1980) Air Surrey Inc supra More specifically as the evidence has amply estab lished a security officer s license may be suspended or revoked for failing to comply with rules in the security officers manual and a security officer is not permitted to work as a security officer without a license in St Louis County Missouri In view of the uncontroverted evi dence herein that the shopping mall is located out in St Louis County that persons frequenting the Mall are vir tually all drivers or passengers in automobiles that the only purposeful exits off the parking lots lead on to county roads and that if the security officers were to 113 comply with the letter of Respondents policy by escort mg persons under the influence of alcohol or drugs off the parking lots on to the roads they would not only be aiding or abetting the violation of law but also provi sions of the security officers manual which required them to report such incidents to the police department and thereby possibly or probably subjecting them to having their license suspended or revoked When officer Kemp attempted to discuss the new policy in depth with Security Director Sabo the latter who was familiar with Kemp s propensity to challenge policies with which he did not agree terminated the conversation almost mine diately and walked out of the office I credit Kemp s tes timony that Sabo walked out because Kasikantins testa fled he reported everything about Kemp s judgment in complying with company policy However the evidence does not estabhsh that Kemp ever refused to comply with company policy The evidence further shows that within an hour after Respondent observed Kemp having his picture taken by the news reporter on October 26 which was subsequent to the time that it had been contacted by the news media regarding complaints about its new procedures it inter rogated Kemp about his talking with the news media and summarily suspended him from work after he refused to acknowledge or deny talking to the media about Re spondent s new rules Exactly 7 days later (November 2) Respondent called Kemp at home and directed him to report to work in uniform When Kemp reported Re spondent advised him his employment was terminated for violating company policy by talking to the news media about company matters Respondent did not state to Kemp any other reason for discharging him at that time Although it is well established by the evidence that Kemp knew about Respondents policy forbidding em ployees to talk with the media on company matters and he nevertheless contacted and complained about Re spondent s policies conflicting with security officers li cense requirements I find that Kemp did in fact violate company policy by complaining to the media However since Kemp s complaint about the Company s new rules constituted concerted activity protected by the Act the question is raised as to whether Kemp by complaining to the media exceeded the bounds of protected activity and was therefore discharged by Respondent for cause In this regard since Kemp s complaints to the media were not shown to have been given in reckless disregard of the truth but were in fact truthful and not intended to harass or disparage Respondent or the Mall occupants I further conclude and find that Kemp s complaints to the media were not excessive or egregious as to strip them of the protection afforded such activity under Section 7 of the Act Kay Fries Inc 265 NLRB 1077 (1982) On these facts alone there is no controversy as to why Respondent suspended and thereafter discharged Kemp because Respondent clearly stated that it discharged him for violating company policy prohibiting employees from talk ing to the news media and that he would not have been suspended or discharged if he had not talked to the media Since the evidence shows the only conversation 114 DECISIONS OF NATIONAL LABOR RELATIONS BOARD Kemp had with the media was about Respondents new rules of procedure about which the media had contacted Respondent I find that Respondent suspended and ulti mately discharged Kemp for complaining to the media about Respondents new rules of procedure Respondent Contends Kemp Was Discharged for Additional Reasons The Respondent does not deny that on November 2 it told Kemp only that he was suspended and discharged for violating company policy forbidding employees to talk to the news media However at the trial herein Re spondent contended it discharged Kemp for his perform ance as a security officer in exercising poor judgment and that Kemp s violation of the policy by talking to the media was simply the straw that broke the camel s back In this regard the testimony of Security Director Sabo and Assistant Security Director Kasikantins described Michael Kemp as an officer who was always raising questions or complaining that Respondents policies for security officers were in conflict with the rules govern ing the continued license authority of a security officer More specifically Assistant Director Kasikantins un mediate supervisor of Kemp testified that Kemp s judg ments in handling several incidents were not appropriate and resulted in more problems on some occasions that on several occasions Kemp requested permission to carry a firearm for his own security and Respondent advised him that its security officers were not to be armed with a firearm that on some occasions Kemp acted in an au thontative manner like he wanted to be a police officer that he was anxiously looking for trouble in the Mall while it was Respondents objective to have high visibih ty of its security officers as a means of deterring unlaw ful conduct by persons frequenting the Mall that on one occasion while handcuffing a youngster who appeared intoxicated Kemp had roughed hum up that he advised Kemp how he would handle the incident by suggesting that he would allow the kid to drive his car off the Mall property and call the county police so that they would pick him up that Kemp nevertheless made the arrest and got the kid for possession that on another occasion Kemp attempted to order a loud and obnoxious 17 year old young lady off the Mall property pursuant to a no trespassing order issued by Kasikantins that the young lady was on her way to her car about to leave on her own volition and Kemp nevertheless attempted to collar her and she fought him pulling out his hair and tearing the badge off of his shirt that thereafter Kemp attempted to prosecute the young lady but the case was thrown out of court that on another occasion Kemp brought a loaded pistol on to the premises and he advised Kemp to unload it and lock it in his locker that thereafter Kemp brought the firearm in a briefcase and he advised Kemp to make sure he had locked up that weapon that on a prior occasion he had suggested to Director Sabo to dis charge or transfer Kemp on the night shift to get him away from the public and that he had reported all of these incidents to Director Sabo None of the above testimony was denied by Kemp, but both Directors Sabo and Kasikantiris admitted that they never gave Kemp a written warning or reprimand or ever suspended him for bad judgment or any other reason In fact the evidence fails to demonstrate that Re spondent ever gave Kemp a serious written or oral warning or ultimatum While I credit the above testimonial accounts of Di rector Sabo and Assistant Director Kasikantiris I never theless do not credit the context in which it was cast in this proceeding for the reasons discussed below A careful reading of all of the credited testimony of record regarding the performance and personality of Mi chael Kemp as well as Respondents reactions to his per formance and personality persuades me that Michael Kemp a 24-year old young man was a very conscien tious security officer who took his job quite seriously He apparently liked exercising authority was zealous in carrying out his duties and was a stickler for precision when it came to rules regulations and instructions by which his performance was to be governed This is prob ably due in part to his 4-year tour of duty in the United States Marine Corps where he served as a tank coin mander Respondent on the other hand tried to operate a loosely structured organization whose rules and regula tions do not appear to have been drafted by highly pro fessional persons who were sufficiently knowledgeable of all of the possible ramifications so as to have skillfully avoided the conflict encountered herein That being the case it is clear that Kemp who was always seeking clar ification of policies and more authority at the same time was a bit of an irritant to supervisory personnel upon whom he made his demands This is perhaps more so in the case of Kemp s complaints about Respondent s new rules of procedure issued on October 20 Kemp s performance and personality could not have been more significant to Respondent than as described above since Respondent had never given Kemp a sen ous warning reprimand or ultimatum orally or in writ mg Nor had it ever suspended him from its employ prior to Kemp s talking to the news media on October 26 In other words it is clear from this record that Re spondent was quite tolerant about Kemp s personality judgment and complaints prior to October 26 when he talked with the media about the new rules of procedure Under these circumstances it may reasonably be inferred from such evidence that whatever general dissatisfaction Respondent had with the performance and personality of Kemp its satisfaction with him as a diligent security offi cer must have considerably outweighed whatever dissat iffaction there might have been Moreover with these facts in mind it may be further inferred from the cumu lative dissatisfaction expressed by Respondent for the first time during this proceeding that such dissatisfaction was considerably exaggerated in an effort to justify its suspension and discharge of Kemp for engaging in pro- tected concerted activity (talking to the media about Re spondent s policies) I am therefore persuaded that such latently expressed evidence of dissatisfaction with Kemp s performance and personality was a pretext, either purposefully presented in cumulative fashion by one supervisor and/or exaggerated to camouflage Re spondent s real reason for suspending and discharging Kemp (talking to the news media about Respondent s CENTER RIDGE CO new rules of procedure) By suspending and discharging Kemp for such reason Respondent interfered with re strained, and coerced its employees in the exercise of the rights protected by Section 7 in violation of Section 8(a)(1) of the Act This position is further supported when it is observed that Respondent (Director Sabo) ac knowledged he had conferred with other security offi cers about their performance in carrying out its policies even though he said he had conferred more with Kemp IV THE EFFECT OF THE UNFAIR LABOR PRACTICES UPON COMMERCE The activities of the Respondent set forth in section III above, occurring in close connection with its oper ations as described in section I above have a close anti mate and substantial relationship to trade traffic and commerce among the several States and tend to lead to labor disputes burdening and obstructing commerce and the free flow of commerce V THE REMEDY Having found that Respondent has engaged in unfair labor practices within the meaning of Section 8(a)(1) of the Act we shall order that it cease and desist therefrom and take certain affirmative action to effectuate the poll cies of the Act It having been found that Respondent interfered with restrained, and coerced its employees in the exercise of Section 7 rights in violation of Section 8(a)(1) of the Act by suspending and thereafter discharging an em ployee from its employ because he complained to the news media about Respondents new procedures which conflicted with his license requirements the recommend ed Order will provide that Respondent cease and desist 115 from engaging in such unlawful conduct and that it make dischargee Kemp whole for any loss of earnings he may have suffered within the meaning and in accord with the Board s decision in F W Woolworth Co 90 NLRB 289 (1950) and Florida Steel Corp 231 NLRB 117 (1977) 6 except as specifically modified by the word mg of such recommended Order Because of the character of the unfair labor practices herein found the recommended Order will provide that the Respondent cease and desist from or in any like or related manner interfering with restraining and coercing employees in the exercise of the rights guaranteed by Section 7 of the Act NLRB v Entwistle Mfg Co 120 F 2d 532 536 (4th Cir 1941) On the basis of the above findings of fact and on the entire record in this case I make the following CONCLUSIONS OF LAW 1 Center Ridge Company the Respondent herein is and has been at all times material herein an employer engaged in commerce within the meaning of Section 2(6) and (7) of the Act 2 By discriminatorily suspending and subsequently dis charging an employee because he complained to the news media about Respondents new procedures which conflicted with his license requirements Respondent has interfered with restrained and coerced its employees in the exercise of Section 7 rights in violation of Section 8(a)(1) of the Act 3 The conduct described in paragraph 2 above is an unfair labor practice affecting commerce within the meaning of Section 2(6) and (7) of the Act [Recommended Order omitted from publication 11 See generally Isis Plumbing Co 138 NLRB 716 (1962) Copy with citationCopy as parenthetical citation