Candance C.,1 Complainant,v.Kirstjen M. Nielsen, Secretary, Department of Homeland Security (Headquarters), Agency.Download PDFEqual Employment Opportunity CommissionDec 13, 20180120172489 (E.E.O.C. Dec. 13, 2018) Copy Citation U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION Office of Federal Operations P.O. Box 77960 Washington, DC 20013 Candance C.,1 Complainant, v. Kirstjen M. Nielsen, Secretary, Department of Homeland Security (Headquarters), Agency. Appeal No. 0120172489 Agency No. HSHQ025442015 DECISION The Equal Employment Opportunity Commission (EEOC or Commission) accepts Complainant’s appeal, pursuant to 29 C.F.R. § 1614.403(a), from the Agency’s June 1, 2017 final decision concerning an equal employment opportunity (EEO) complaint claiming employment discrimination in violation of Title VII of the Civil Rights Act of 1964 (Title VII), as amended, 42 U.S.C. § 2000e et seq., and Section 501 of the Rehabilitation Act of 1973 (Rehabilitation Act), as amended, 29 U.S.C. § 791 et seq. BACKGROUND During the period at issue, Complainant worked as an Attorney-Advisor, GS-905-14, at the Agency’s Office of Chief Counsel at Federal Law Enforcement Training Center (FLETC) Headquarters in Glynco, Georgia. On April 3, 2015, Complainant filed a formal EEO complaint. Complainant claimed that the Agency discriminated against her and subjected her to a hostile work environment based on sex (female), disability (back, neck, shoulder issues, and sacroiliitis), and in reprisal for prior protected EEO activity when: 1 This case has been randomly assigned a pseudonym which will replace Complainant’s name when the decision is published to non-parties and the Commission’s website. 0120172489 2 1. on October 10, 2014, the Deputy Chief Counsel (DCC) informed Complainant that she was not allowed to have a regularly scheduled telework day as a reasonable accommodation, and that all telework for that week was cancelled; 2. during November 24-26, 2014, the DCC informed Complainant that she would not be taking leave during the Thanksgiving holiday, and indicated that Complainant was lying about her leave request being approved. The DCC approved the request several months earlier, which was substantiated through WebTA2; 3. on December 1, 2014, the DCC denied Complainant’s request to extend her participation in a detail to another section within the Office of the General Counsel; 4. on December 22, 2014, the DCC never responded to Complainant’s attempts to contact her. Complainant sought, on numerous occasions, to contact the DCC to request telework on December 23 and 29, 2014, in accordance with her physician’s instructions to keep her toe/foot iced and elevated. The DCC never responded to Complainant’s messages. Complainant then elevated the request to Chief Counsel (CC), who informed Complainant to use sick leave; 5. on December 23, 2014, the DCC issued Complainant a text message stating that Complainant could telework “tomorrow.” The text was prepared the day before and purposely not sent until the morning of December 23, 2014; 6. during January 1-15, 2015, Complainant requested to telework multiple times. Although Complainant is required to request telework on a case-by-case basis, others in her office still have standing telework days and are not held to the same standards as Complainant; 7. on January 13, 2015, the DCC asked to speak with Complainant due to complaints about her availability while teleworking. As of February 11, 2015, the DCC had not discussed this issue with her; 8. as of January 13, 2015, management had not issued Complainant her Performance Work Plan for Fiscal Year (FY) 2015, even though Complainant had mentioned this matter to the DCC; 9. since Complainant’s April 2, 2015, EEO complaint filing, the CC has assigned her to Serve as Acting General Law Division Chief only once; 2 WebTA is the Agency’s timekeeping system. 0120172489 3 10. on July 17, 2015, the DCC did not permit Complainant to change her telework days so she could participate in the Sixth Annual Take Our Daughters and Sons to Work Day, scheduled for July 23, 2015; 11. following Complainant’s filing of an EEO complaint, and requesting reasonable accommodation for a disability, the DCC and the CC monitored Complainant’s leave more closely than other employees. This action was evidenced by the CC looking for Complainant’s vehicle in the parking lot on July 31, 2015, and when he did not see it, he assumed Complainant had left work at 3:30 pm. In actuality, she was at work until at least 4:08 pm, as evidenced by an email sent from Complainant’s DHS email account regarding official business; 12. on an unspecified date, the DCC informed Complainant that she was cancelling Complainant’s attendance at the Federal Dispute Resolutions (FDR) conference held on August 3-6, 2015, even though the conference planners were providing Complainant with reasonable accommodations for her disabilities. Neither the DCC nor any supervisor attempted to find out if the FDR conference could accommodate Complainant; 13. on January 28, 2016, the DCC denied Complainant’s request for a reasonable accommodation, which would have allowed Complainant to teach the “Employment and Labor Law Overview: Issue Spotting” class held on Tuesday, March 15, 2016, during the week-long training course, HSLTP-601, scheduled to be held March 14-18, 2016. Complainant requested that the DCC allow her to alter her telework schedule for that one week out of the entire year, which the DCC then denied in an email; 14. on February 20, 2016, the DCC approved only 20 hours of Complainant’s request for 60 hours of official time to respond to the EEO Investigator’s questions, gather and organize documents, and amend her EEO complaint; 15. on unspecified dates, the DCC has treated Complainant differently from the way the DCC treated a male coworker, by instructing Complainant to inform the DCC on Monday as to the assignments she would work on during a telework day. The policy was to inform the DCC of the assignments the afternoon before a telework day; and 16. on unspecified dates, the DCC treated Complainant differently from the way the DCC treated a female coworker, by not responding to Complainant’s after-hour messages. The DCC responded to the female coworker’s message almost immediately. 0120172489 4 After the investigation of the claims, the Agency provided Complainant with a copy of the report of investigation and notice of the right to request a hearing before an EEOC Administrative Judge or a final decision within thirty days of receipt of the correspondence. Complainant did not respond. On June 1, 2017, the Agency issued the instant final decision, pursuant to 29 C.F.R. § 1614.110(b), finding no discrimination and finding that it did not fail to provide Complainant a reasonable accommodation. The instant appeal followed. On appeal, Complainant does not provide any additional statements for briefs. ANALYSIS AND FINDINGS Reasonable Accommodation To establish that she was denied a reasonable accommodation, Complainant must show that: (1) she is an individual with a disability, as defined by 29 C.F.R. § 1630.2(g); (2) she is a “qualified” individual with a disability pursuant to 29 C.F.R. § 1630.2(m); and (3) the Agency failed to provide her with a reasonable accommodation. See EEOC Enforcement Guidance on Reasonable Accommodation and Undue Hardship under the Americans with Disabilities Act (Enforcement Guidance), EEOC Notice No. 915.002 (Oct. 17, 2002). A qualified person with a disability is an individual who can perform the essential functions of the position with or without an accommodation. We presume, without so finding, that Complainant is a “qualified individual with a disability.” The EEO Specialist testified that she processed Complainant’s requests for reasonable accommodation covering periods April 23, 2013 to May 13, 2013; October 10, 2014 to January 23, 2015; and February 4, 2015 to March 22, 2016. The EEO Specialist further testified that the DCC cooperated with the Reasonable Accommodation Team in the processing of Complainant’s requests for reasonable accommodation. The record reflects that Complainant requested a telework reasonable accommodation on October 10, 2014 after the Deputy Chief Counsel (“DCC”) (female, no disability), Complainant’s first-line supervisor, had emailed Complainant and another employee indicating that there was be no telework approved for the following week. In an October 10, 2014 email, the record indicates that the DCC instructed Complainant to forward her request to another individual for processing. The record also contains a July 16, 2015 memorandum indicating that Complainant was notified on March 31, 2015 and May 5, 2015 by the Reasonable Accommodation Team that “interim relief was being provided and [Complainant’s] request for reasonable accommodation was being held in abeyance pending receipt of medical documentation.” 0120172489 5 The memorandum indicated that Complainant still had not submitted requested documentation, but the Agency would continue to provide interim relief, including, among other accommodations, continued telework 2 non-consecutive days per week. Based on this evidence, we find that Complainant has not shown that the Agency failed to provide her a reasonable accommodation. Disparate Treatment – Claims 1-3, 8, 9, 12, and 14 A claim of disparate treatment is examined under the three-part analysis first enunciated in McDonnell Douglas Corporation v. Green, 411 U.S. 792 (1973). For a complainant to prevail, he or she must first establish a prima facie case of discrimination by presenting facts that, if unexplained, reasonably give rise to an inference of discrimination, i.e., that a prohibited consideration was a factor in the adverse employment action. See McDonnell Douglas, 411 U.S. at 802; Furnco Construction Corp. v. Waters, 438 U.S. 567 (1978). The burden then shifts to the agency to articulate a legitimate, non-discriminatory reason for its actions. See Texas Department of Community Affairs v. Burdine, 450 U.S. 248, 253 (1981). Once the agency has met its burden, the complainant bears the ultimate responsibility to persuade the fact finder by a preponderance of the evidence that the agency acted on the basis of a prohibited reason. See St. Mary's Honor Center v. Hicks, 509 U.S. 502 (1993). This established order of analysis in discrimination cases, in which the first step normally consists of determining the existence of a prima facie case, need not be followed in all cases. Where the agency has articulated a legitimate, nondiscriminatory reason for the personnel action at issue, the factual inquiry can proceed directly to the third step of the McDonnell Douglas analysis, the ultimate issue of whether complainant has shown by a preponderance of the evidence that the agency’s actions were motivated by discrimination. See U.S. Postal Service Board of Governors v. Aikens, 460 U.S. 711, 713-714 (1983); Hernandez v. Department of Transportation, EEOC Request No. 05900159 (June 28, 1990); Peterson v. Department of Health and Human Services, EEOC Request No. 05900467 (June 8, 1990); Washington v. Department of the Navy, EEOC Petition No. 03900056 (May 31, 1990).3 The Agency articulated legitimate non-discriminatory reasons in response to these claims. Claims 1 and 2: Telework and Leave Regarding claim 1, the DCC stated that she suspended telework for one week “due to personnel shortages in the office and an upcoming hearing of the of the attorneys.” The DCC explained that she emailed Complainant and another employee about the suspension because these two employees where the only employees at that time on a telework schedule. 3 We presume, for purposes of analysis only and without so finding, that Complainant is an individual with a disability. 0120172489 6 The DCC testified that her division consisted of 2 support staff and 5 attorneys, and during the week of October 13, 2014, most of her staff was out on leave for various days. The DCC explained that her decision to suspend telework that week applied equally to both employees who were on a telework schedule, and her decision was based on the needs of the office. The record includes a copy of an October 10, 2014 email from the DCC to Complainant and another employee indicating that there would be no telework next week. The email states “[w]e’ve got a lot of folks on leave next week . . .” Regarding claim 2, the DCC testified that on September 26, 2014, she approved all three of Complainant’s leave requests covering the period November 24-28, 2014. The record includes a copy of Complainant’s WebTA sheet indicates that the DCC approved Complainant’s three leave requests covering the period November 24-28, 2014, on September 26, 2014. Claim 3: Return from Detail Assignment The DCC testified that Complainant accepted a detail, effective October 28, 2014, in the Procurement Division that was not to exceed 30 days. The DCC explained that following a November 19, 2014 meeting, she extended Complainant’s detail from November 28, 2014 to Friday, December 12, 2014. The DCC states that Complainant returned to the Office of Chief Counsel on December 15, 2014. The record contains a copy of a Request for Personnel Action indicating that Complainant accepted a detail in the Procurement Division effective October 28, 2014. The personnel action indicates that the detail was not to exceed 30 days. The record also contains an October 20, 2014 email from the Procurement Division Chief, confirming Complainant’s 30-day detail beginning on October 28, 2014. Claim 8: Insurance of Performance Work Plan The DCC explained that on January 29, 2015, she informed Complainant that she was waiting for FLECT and the Office of General Counsel leadership to complete the FY 2015 goals and the DCC would issue the performance plan in the future. The DCC testified that Complainant received her FY 2015 performance plan on March 25, 2015. A copy of Complainant’s FY 2015 performance plan indicates that she signed acknowledgment of receipt of this document on March 25, 2015. Claim 9: Serve in an Acting Position The DCC and the Chief Counsel (“CC”) (male, no disability) testified that Complainant served as Acting General Law Division Chief (“GLD”) twice since she filed her formal EEO complaint 0120172489 7 in April 2015. Specifically, the DCC stated that Complainant served as Acting GLD on December 4, 2015 and February 26-29, 2016. The CC explained that Acting Chief assignments determined by rank. The CC further explained that the Agency would select a GS-15 employee over a GS-14 for an Acting Chief assignment. The record contains a February 23, 2016 email announcing that Complainant served as Acting Chief from February 26 – 29, 2016. The record contains a chart listing all Acting Chiefs. The chart indicates that Complainant also served as Acting Chief on December 4, 2015. The chart further indicates that Email correspondence, dated February 24, 2016, from the CC to Complainant indicates that the CC explained that he follows an order of succession when determining Acting Chief assignments. Claim 12: Cancellation of Conference Attendance The DCC stated that the conference was not cancelled and Complainant attended the conference. The DCC explained that soon after Complainant received her confirmation for the conference, the DCC emailed Complainant a copy of the FLETC’s Interim Relief and Continued Abeyance Regarding [Complainant’s] Request for Reasonable Accommodation. The document included Complainant’s physician’s recommendation that Complainant should not work more than two consecutive days from her office. The DCC stated that she consulted with the attorney assigned to Complainant’s reasonable accommodation request. The DCC explained that she informed Complainant that she could not allow Complainant to work outside of her limitations and attend the conference. However, the DCC testified that Complainant provided documentation that she spoke with the conference planners who agreed to provide her with a reasonable accommodation approved by her physician so she could attend. The record contains a copy of a memo, dated July 16, 2015, regarding Interim Relief and Continued Abeyance Regarding [Complainant’s] Request for Reasonable Accommodation. The document includes the recommendation of Complainant’s physician that Complainant not work from the office more than 2 days in a row. The record also includes a July 17, 2015 email from the DCC to Complainant informing Complainant that she cannot attend the conference due to her work restrictions. The email indicates that the DCC offered Complainant the opportunity to attend a one-day employment law seminar as an alternative to attending the conference. Email correspondence from Complainant indicates that she received confirmation from the conference planners that they could provide her a reasonable accommodation for the duration of the three-day conference which was reviewed and approved by Complainant’s physician. 0120172489 8 Claim 14: Official Time for EEO Complaint The DCC testified that she has never granted any employee 60 hours or more of EEO official time to respond to an EEO investigator’s questions. The DCC further testified that she approved 20 hours of official time but denied Complainant’s request to use this time to exclusively work on her EEO complaint, given the size of the office and the nature of Complainant’s workload. DCC explained that she consulted with the EEO Director to explain the nature of the task so that she could determine an appropriate amount of time Complainant would need to complete this task. The DCC stated that she indicated in her email to Complainant that she approved 20 hours of official time “at the time” in the event Complainant “would renew her request if the 20 hours provided was insufficient.” The record includes a copy of Complainant’s February 3, 2016 email requesting that the DCC approve 60 hours of official time for Complainant work “full-time” on completing her affidavit, attachments, and amendments. The record also includes the DCC response, dated February 12, 2016, indicating that she currently approved 20 hours of official time. The DCC denied Complainant’s request to exclusively work on her EEO complaint and due to staffing constraints and because Complainant’s assignments could not be reassigned. After careful consideration of the record, we conclude that neither during the investigation, nor on appeal, has Complainant proven, by a preponderance of the evidence, that these proffered reasons for the disputed actions were a pretext for unlawful discrimination based on her sex, disability, and reprisal for prior protected EEO activity. We also determine that the Agency determination on official time was proper. Hostile Work Environment – All Claims To establish a claim of discriminatory hostile environment harassment, Complainant must show that: (1) he belongs to a statutorily protected class; (2) he was subjected to harassment in the form of unwelcome verbal or physical conduct involving the protected class; (3) the harassment complained of was based on his statutorily protected class; (4) the harassment affected a term or condition of employment and/or had the purpose or effect of unreasonably interfering with the work environment and/or creating an intimidating, hostile, or offensive work environment; and (5) there is a basis for imputing liability. See Henson v. City of Dundee, 682 F.2d 897 (11th Cir. 1982). In other words, to prove her harassment claim, Complainant must establish that she was subjected to conduct that was either so severe or so pervasive that a “reasonable person” in Complainant’s position would have found the conduct to be hostile or abusive. Complainant must also prove that the conduct was taken because of her protected basis – in this case, sex, disability, and reprisal for prior protected EEO activity. Only if Complainant establishes both of those elements – hostility and motive – will the question of Agency liability present itself. 0120172489 9 Here, Complainant simply has provided inadequate evidence to support her claim that treatment was the result of her sex, disability, and reprisal for prior protected EEO activity. As discussed above, we found that Complainant did not establish, with respect to claims 1 - 3, 8, -9, 12, and 14, a case of discrimination on any of her alleged bases. Further, we conclude that a case of harassment is precluded for these claims based on our finding that Complainant failed to establish that any of the actions taken by the agency were motivated by her protected bases. See Oakley v. U.S. Postal Service, EEOC Appeal No. 01982923 (Sept. 21, 2000). As already noted, to establish a claim of harassment, the incidents must have been “sufficiently severe or pervasive to alter the conditions of [Complainant's] employment and create an abusive working environment.” Harris v. Forklift Systems, Inc., 510 U.S. 17, 21 (1993). The harasser's conduct should be evaluated from the objective viewpoint of a reasonable person in the victim's circumstances. Enforcement Guidance on Harris v. Forklift Systems, Inc., EEOC Notice No. 915.002 (Mar. 8, 1994) (Enforcement Guidance on Harris). The evaluation “requires careful consideration of the social context in which particular behavior occurs and is experienced by its target.” Oncale v. Sundowner Offshore Servs., Inc., 523 U.S. 75, 81 (1998). The anti- discrimination laws are not a “general civility code.” Id. We find that remaining claims 4-7, 10-11, 13, and 15-16 also fail to support a finding that the Agency subjected Complainant to discriminatory harassment. Regarding claims 4 and 5, the DCC testified that she exchanged test messages with Complainant on December 22, 2014, and expressed her concern for Complainant’s toe. The DCC further testified that she also informed Complainant she was “out of the office with sick children.” The DCC explained that she granted Complainant’s telework request via text message on December 23, 2014 at 6:01 am. The DCC stated that she could not respond sooner because she and her husband and two children were sick with the flu. Text messages between Complainant and the DCC indicate that on December 22, 2014, the DCC stated DCC stated “fingers crossed it’s not broken. I’m out today with sick kids,” and on December 23, 2014, the DCC approved Complainant’s telework request. Regarding claims 6 and 15, the DCC testified that Complainant and another male Comparator were “held to the same standard regarding requesting to telework and summary of work to be performed while on telework.” The DCC explained that Complainant was held to the same standards “prior to Complainant being granted telework as interim relief under the current reasonable accommodation request.” The record includes email correspondence from December 30, 2014 through January 15, 2015, between Complainant and the DCC discussing the terms of Complainant’s telework schedule as an interim reasonable accommodation. 0120172489 10 Regarding claim 7, the DCC explained that she asked to speak with Complainant after the DCC had received complaints about Complainant’s “availability during her telework, her over reliance on support staff on telework day, and her judgment on whether to telework at all when the demands of her cases required her presence.” Regarding claim 10, the DCC testified that she denied Complainant’s request to change her telework days because the change would have resulted in Complainant being in the office for two consecutive days which was inconsistent with Complainant’s physician’s reasonable accommodation recommendation that she not work two consecutive days in the office. The DCC explained that Complainant was scheduled to teach a training on July 24, 2015 and the Annual Take Our Sons and Daughters to Work Day was scheduled for the day before. Regarding claim 11, the DCC and the CC both denied that Complainant was monitored more closely for leave purposes, and the CC stated that he did not recall the event of July 31, 2015. The CC testified that on one occasion he was looking for Complainant to discuss a case and was informed by other employees that Complainant had left for a medical appointment. The CC explained that he spoke with the DCC regarding Complainant’s attendance after employees inquired why Complainant could attend a medical appointment without taking leave. Regarding claim 13, the DCC stated that she denied Complainant’s request because the request occurred after the DCC had already scheduled two employees to co-teach the March 15, 2016 course. The DCC explained that she offered Complainant the opportunity to teach the same course later in the fiscal year. The record indicates that on January 27, 2016, Complainant and another co-worker were asked whether they would be interested in co-training on March 15, 2016. The record further indicates that in a January 28, 2016 email at 12:48 pm, the DCC indicated that the other co-worker had agreed to teach the course. Subsequently, Complainant requested in a January 28, 2016 email at 1:14 pm, to alter her telework schedule so that she could conduct the training. Regarding claim 16, the DCC testified that the co-worker Comparator Complainant referenced had a different position than Complainant. The DCC explained that the co-worker was in a staff support position, was relatively new, and had a tour of duty that began before the DCC arrived at the office. The DCC stated that the co-worker is responsible for incoming call and “is often aware of time-sensitive assignments from the Chief Counsel or the Department before [the DCC’s] duty day begins.” In contrast, the DCC explained that Complainant was not a new employee and her position, attorney-advisor, requires that she “act independently on the cases for which she is assigned.” We find that considering the allegations the remaining claims, even if true, Complainant has not shown evidence that considerations of sex, disability, or retaliatory animus motivated management’s actions toward Complainant. The incidents involved are of a type that typically arise out of workplace conflicts or communications. However, EEO laws are not a civility code. 0120172489 11 Rather, they forbid “only behavior so objectively offensive as to alter the conditions of the victim’s employment.” Oncale, 523 U.S. 75, 81 (1998). After careful review of the record, including Complainant's contentions on appeal, we find that Complainant failed to demonstrate that the Agency discriminated against her as alleged. We AFFIRM the Agency’s final decision because the preponderance of the evidence of record does not establish that discrimination occurred. STATEMENT OF RIGHTS - ON APPEAL RECONSIDERATION (M0617) The Commission may, in its discretion, reconsider the decision in this case if the Complainant or the Agency submits a written request containing arguments or evidence which tend to establish that: 1. The appellate decision involved a clearly erroneous interpretation of material fact or law; or 2. The appellate decision will have a substantial impact on the policies, practices, or operations of the Agency. Requests to reconsider, with supporting statement or brief, must be filed with the Office of Federal Operations (OFO) within thirty (30) calendar days of receipt of this decision. A party shall have twenty (20) calendar days of receipt of another party’s timely request for reconsideration in which to submit a brief or statement in opposition. See 29 C.F.R. § 1614.405; Equal Employment Opportunity Management Directive for 29 C.F.R. Part 1614 (EEO MD-110), at Chap. 9 § VII.B (Aug. 5, 2015). All requests and arguments must be submitted to the Director, Office of Federal Operations, Equal Employment Opportunity Commission. Complainant’s request may be submitted via regular mail to P.O. Box 77960, Washington, DC 20013, or by certified mail to 131 M Street, NE, Washington, DC 20507. In the absence of a legible postmark, the request to reconsider shall be deemed timely filed if it is received by mail within five days of the expiration of the applicable filing period. See 29 C.F.R. § 1614.604. The agency’s request must be submitted in digital format via the EEOC’s Federal Sector EEO Portal (FedSEP). See 29 C.F.R. § 1614.403(g). The request or opposition must also include proof of service on the other party. 0120172489 12 Failure to file within the time period will result in dismissal of your request for reconsideration as untimely, unless extenuating circumstances prevented the timely filing of the request. Any supporting documentation must be submitted with your request for reconsideration. The Commission will consider requests for reconsideration filed after the deadline only in very limited circumstances. See 29 C.F.R. § 1614.604(c). COMPLAINANT’S RIGHT TO FILE A CIVIL ACTION (S0610) You have the right to file a civil action in an appropriate United States District Court within ninety (90) calendar days from the date that you receive this decision. If you file a civil action, you must name as the defendant in the complaint the person who is the official Agency head or department head, identifying that person by his or her full name and official title. Failure to do so may result in the dismissal of your case in court. “Agency” or “department” means the national organization, and not the local office, facility or department in which you work. If you file a request to reconsider and also file a civil action, filing a civil action will terminate the administrative processing of your complaint. RIGHT TO REQUEST COUNSEL (Z0815) If you want to file a civil action but cannot pay the fees, costs, or security to do so, you may request permission from the court to proceed with the civil action without paying these fees or costs. Similarly, if you cannot afford an attorney to represent you in the civil action, you may request the court to appoint an attorney for you. You must submit the requests for waiver of court costs or appointment of an attorney directly to the court, not the Commission. The court has the sole discretion to grant or deny these types of requests. Such requests do not alter the time limits for filing a civil action (please read the paragraph titled Complainant’s Right to File a Civil Action for the specific time limits). FOR THE COMMISSION: ______________________________ Carlton M. Hadden’s signature Carlton M. Hadden, Director Office of Federal Operations December 13, 2018 Date Copy with citationCopy as parenthetical citation