Section 564.702 - Client Grievances(a) The facility shall have a written client grievance procedure.(b) Staff shall give each client and consenter a copy of the grievance procedure within 24 hours of admission and explain it in clear, simple terms that the client understands.(c) The grievance procedure shall tell clients that they can: (1) file a grievance about any violation of client rights or Commission rules;(2) submit a grievance in writing and get help writing it if they are unable to read or write; and(3) request writing materials, postage, and access to a telephone for the purpose of filing a grievance.(d) The procedure shall also inform clients that they can submit a complaint directly to the Commission at any time and include the current mailing address and toll-free telephone number of the Commission's investigations division.(e) The facility shall have a written procedure for staff to follow when responding to client grievances. The facility shall: (1) evaluate the grievance thoroughly and objectively, obtaining additional information as needed;(2) provide a written response to the client within seven days of receiving the grievance;(3) take action to resolve all grievances promptly and fairly; and(4) document all grievances, including the final disposition, and keep the documentation in a central file.(f) The facility shall not: (1) retaliate against clients who try to exercise their rights or file a grievance; or(2) restrict, discourage, or interfere with client communication with an attorney or with the Commission for the purposes of filing a grievance.26 Tex. Admin. Code § 564.702
Transferred from 25 TAC § 448.702 Texas Register, Volume 49, Number 14, April 5, 2024, TexReg 2197, eff. 4/30/2024