N.H. Admin. Code § He-P 601.14

Current through Register No. 45, November 7, 2024

Section He-P 601.14 - Monitoring the Quality of Services

(a) An OQA shall comply with the department's quality assurance procedures in accordance with RSA 126-A:4, IV and these rules.

(b) OQAs providing personal care services shall:

(1) Develop a quality assurance program which shall assess patterns and trends of activities which affect the quality of care and the application of the philosophy of consumer-direction; and

(2) Initiate action to develop or modify currently existing agency policies to assure that an optimum quality of care and the level of consumer choice whereby an individual shall have the option to receive personal care services, including agency-directed or consumer-directed services or both, through a home health agency or an other qualified agency and direction for all individuals receiving personal care services.

(c) An OQA shall ensure that an appropriate staff member, other than the personal care worker:

(1) Conducts by mail individual and representative satisfaction surveys that shall be:

a. Available in alternative formats upon request;

b. Mailed within 60 days of when the agency began serving the individual or representative; and

c. Conducted on an annual basis after the initial survey;

(2) Conducts satisfaction surveys with individuals who have representatives based on the schedule outlined in (1)a. and b. above; and

(3) Verifies if the person-centered plans are being carried out by comparing documentation of provided services with services required in the person-centered plan in addition to (1) and (2) above.

N.H. Admin. Code § He-P 601.14

(See Revision Notes # 1 and #2 at chapter heading for He-P 600) #9898-A, eff 3-29-11

Amended by Volume XL Number 41, Filed October 8, 2020, Proposed by #13115, Effective 10/1/2020, Expires 10/1/2030