As used in this act: a. "Commissioner" means the Commissioner of Banking and Insurance. b. "Board" and "board of directors" means the board of directors of the health service corporation. c. "Elective surgical procedure" means any nonemergency surgical procedure which may be scheduled at the convenience of the patient or the surgeon without jeopardizing the patient's life or causing serious impairment to the patient's bodily functions. d. "Eligible physician" means a physician licensed to practice
The Legislature finds and declares that: a. It is of paramount public interest for the State to take all necessary and appropriate actions to ensure access to and the provision of high quality and cost-effective hospital care to its citizens. b. The highly regulated system under which acute care hospitals have been forced to operate in New Jersey since the enactment of P.L. 1978, c.83 was intended to control health care costs and promote the efficient and effective delivery of health care; however
(a) The HMO shall establish and implement written policies and procedures regarding the rights of members and the implementation of these rights. (b) The HMO shall provide each member with a current copy of a member's benefit handbook, including at least: 1. A complete statement of the member's rights; 2. A description of all complaint and grievance procedures, including the address and telephone numbers of the complaint offices of the HMO and of the Department; and 3. A clear and complete summary