Subchapter R - CUSTOMER PROTECTION RULES FOR RETAIL ELECTRIC SERVICE PROVIDERS
- Section 25.471 - General Provisions of Customer Protection Rules
- Section 25.472 - Privacy of Customer Information
- Section 25.473 - Non-English Language Requirements
- Section 25.474 - Selection of Retail Electric Provider
- Section 25.475 - General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers
- Section 25.476 - Renewable and Green Energy Verification
- Section 25.477 - Refusal of Electric Service
- Section 25.478 - Credit Requirements and Deposits
- Section 25.479 - Issuance and Format of Bills
- Section 25.480 - Bill Payment and Adjustments
- Section 25.481 - Unauthorized Charges
- Section 25.482 - Prompt Payment Act
- Section 25.483 - Disconnection of Service
- Section 25.484 - Electric No-Call List
- Section 25.485 - Customer Access and Complaint Handling
- Section 25.486 - Customer Protections for Brokerage Services
- Section 25.487 - Obligations Related to Move-In Transactions
- Section 25.488 - Procedures for a Premise with No Service Agreement
- Section 25.489 - Treatment of Premises with No Retail Electric Provider of Record
- Section 25.490 - Moratorium on Disconnection on Move-Out
- Section 25.491 - Record Retention and Reporting Requirements
- Section 25.492 - Non-Compliance with Rules or Orders; Enforcement by the Commission
- Section 25.493 - Acquisition and Transfer of Customers from one Retail Electric Provider to Another
- Section 25.495 - Unauthorized Change of Retail Electric Provider
- Section 25.497 - Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers, and Chronic Condition Residential Customers
- Section 25.498 - Prepaid Service
- Section 25.499 - Acknowledgement of Risk Requirements for Certain Commercial Contracts
- Section 25.500 - Privacy of Advanced Metering System Information