N.J. Admin. Code § 17:24-2.1

Current through Register Vol. 56, No. 9, May 6, 2024

Section 17:24-2.1 - PSAP: required and recommended equipment

(a) Each PSAP call-taker position shall have the following equipment:

1. 9-1-1 Terminal: A telecommunications device which will enable the call-taker to utilize all the enhanced features of the 9-1-1 network;

2. Conference and transfer: Conference and transfer "push-button" type buttons which will allow the PSAP operator to do single button transfers and conferences to other PSAPs and/or Public Safety Dispatch Points (PSDPs) as well as other telephones on the public switched telephone network;

3. ANI display: A device which displays the telephone number from which the call was made. Typically, this display is also used for error indication and other messages generated by 9-1-1 terminal equipment;

4. ALI screen: A computer-like screen which displays the address location information (ALI) and telephone number of the telephone from which the 9-1-1 call was made, and which lists the selective transfer information for the call received;

5. Instant playback recorders: Either an:

i. Instant playback voice recorder that will record and is capable of instantly replaying a 9-1-1 call; or

ii. Instant playback voice/ALI screen recorder that will record and is capable of instantly replaying a 9-1-1 call and ALI data; and

6. An uninterruptible power supply (UPS) that offers a high degree of protection from power surges and spikes and has a capacity sufficient to keep all 9-1-1 terminal equipment fully operative for a minimum of 15 minutes.

(b) Each PSAP shall have the number of fully equipped call-taker positions sufficient to provide a ringdown time of no more than 10 seconds for 90 percent of all 9-1-1 calls during the average busiest hour of the day.

(c) Each PSAP shall have the number of telephone lines necessary to provide a P.01 grade of service.

(d) Each PSAP shall be equipped with a 9-1-1 line printer or electronic means of storage and retrieval, in the immediate vicinity of the PSAP operators, which records data for each 9-1-1 call, including abandoned calls, indicating the caller's telephone number, the time the 9-1-1 telephone equipment seized the line, the time the call was answered, the time the call was transferred (if applicable), the time the call was disconnected, the trunk line the call came in on, and the call-taker position in the PSAP.

(e) Each PSAP shall be equipped with TTY devices in accordance with the Americans with Disabilities Act of 1990 ( Pub. L. 101-336 ) and amendments thereof. Each TTY device shall be capable of either:

1. Producing a hard copy of the conversation; or

2. Electronically storing the conversation with the capability of immediately recalling and displaying the conversation.

(f) Each 9-1-1 line or each 9-1-1 terminal shall be connected to a logging recorder that records and time-date stamps the time and disposition of all 9-1-1 calls.

(g) Each PSAP shall maintain a means of communication other than the 9-1-1 system to permit interagency communications and the ability to receive 9-1-1 calls forwarded to the PSAP in the event of a failure or breakdown in the 9-1-1 system. Such communications shall include at least one direct dialed phone number into the PSAP that is not connected to an automated attendant or any other automatic answering device.

(h) The following PSAP equipment is recommended but not required:

1. Emergency generators for all critical electric circuits;

2. Lightning protection consisting of a state-of-the-art common ground, ring-type lightning protection system that will minimize catastrophic damage and downtime due to electrical storms. Cad-welding should be used to the extent feasible on all earth grounds; and

3. Logging recorders for all radio channels and other public safety emergency telephone lines, if the PSAP is also a PSDP.

N.J. Admin. Code § 17:24-2.1

Amended by R.1991 d.124, effective 3/4/1991.
See: 22 N.J.R. 3453(a), 23 N.J.R. 704(b).
To implement P.L. 1989 c.3 the amendment provides a TDD be capable of hard copy for the hearing impaired.
Amended by R.1993 d.209, effective 5/17/1993.
See: 24 N.J.R. 4493(a), 25 N.J.R. 1987(c).
Revised (a), (e) and (h).
Amended by R.2000 d.350, effective 8/21/2000.
See: 32 N.J.R. 1912(a), 32 N.J.R. 3174(b).
In (a), substituted references to terminal equipment for references to telephone equipment throughout, and rewrote 1; in (d), deleted "teleprinter" preceding "record", and inserted a reference to abandoned calls; rewrote (e) and (g); and in (f), substituted "terminal" for "telephone".
Amended by R.2011 d.114, effective 4/18/2011.
See: 42 N.J.R. 2598(a), 43 N.J.R. 1043(a).
In (a)3, deleted "Except for integrated PSAPs, an" preceding "ANI"; in (a)4, substituted "lists the selective transfer information for the call received" for "the primary police, fire, and EMS agency having jurisdiction in the area in which the address is located"; and in (d), inserted "or electronic means of storage and retrieval", and substituted "records data for each" for "prints a record for each".