Rule 170 IAC 16-1 - Customer Complaints
- Section 170 IAC 16-1-1 - Scope and applicability
- Section 170 IAC 16-1-2 - Definitions
- Section 170 IAC 16-1-3 - Customer dispute process; time periods
- Section 170 IAC 16-1-4 - Disputes; utility responsibilities
- Section 170 IAC 16-1-5 - Consumer affairs review of utility's proposed resolution; consumer affairs' responsibilities
- Section 170 IAC 16-1-6 - Request for commission review of consumer affairs decision
- Section 170 IAC 16-1-7 - Continuation of service during complaint process; payment of undisputed charges; disconnection for nonpayment; determining payment amount