Read the CFPB's 2013 Consumer Response Annual Report

Read the Consumer Financial Protection Bureau's 2013 Consumer Reponse Annual Report, which is the agency's name for its comprehensive report on consumer complaints to the agency. Among other things, it explains how the CFPB handles complaints and then reviews complaints by type, including, for instance, debt collection, mortgages, credit cards, and payday loans. CFPB director Richard Cordray's instroduction to the report is reproduced after the jump.