Many talk these days about “Crisis/Risk Management.” However, many are missing what the focus should be, which is a front-end preventative, prophylactic and preemptive approach to identifying and avoiding risks before they materialize and become the crisis that has the ability to compromise the entire organization, necessitating crisis management on several levels, both internally and externally. Making decisions and solving problems in protecting organizational reputations are the everyday responsibility of leaders of any organization. There is no more fertile ground these days to take action in avoiding risk than the world of data privacy and cyber security. Leaders of organizations in all industries need be concerned about the privacy and security of the employee and customer data that they maintain, especially personally identifiable information. To maximize keeping such critical information secure, leaders of organizations must plan and implement privacy and security programs to protect data and minimize the risk of a breach. Leadership at the C-Suite and Board level need to ensure that organizations comply with state and federal laws, quickly identify, manage and contain data breach incidents that emerge and formulate the appropriate response plan when a breach occurs. Remember the old adage: although it is important to have someone who can put fires out, the true indispensable team member is the person who can avoid the fire from the start.
Those of you in the Boston area are invited to join us next month, October 15, for “Protecting Your Reputation Before, During and After a Crisis,” a breakfast program that will offer additional perspectives—including panel representatives from Nixon Peabody, Thomson Reuters, Rasky Baerlein Strategic Communications and a former Boston Police commissioner—on crisis and risk management best practices.