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resolving that the word "you" in an "Other Insurance" clause "unambiguously" refers to the "insured person"
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No. 91SC739
Decided December 1, 1992. Rehearing Denied January 11, 1993.
Certiorari to the Colorado Court of Appeals
Dickinson, Everstine Prud'Homme, Michelle R. Prud'Homme, for Petitioner.
Richard W. Laugesen, Laird Campbell, Amici Curiae.
Cooper Kelley, P.C., Elizabeth A. Starrs, John R. Mann, for Respondent.
We granted certiorari to determine whether the court of appeals, in United States Fidelity Guaranty Co. v. Budget Rent-A-Car Systems, Inc., 829 P.2d 478 (Colo.App. 1991), erred in holding that an automobile rental company's rental agreement, providing for liability and other automobile insurance coverages required by the Colorado Automobile Reparations Act, and the lessee's automobile insurance carrier were co-primary insurers, and whether the court of appeals erred in apportioning liability based upon policy limits. We disagree with the court of appeals' interpretation of the rental agreement and, accordingly, reverse and return this case to the court of appeals with directions to remand it to the district court for further proceedings consistent with this opinion. Because of our disposition of this issue, we do not address the question of the proper method to apportion liability between two co-primary insurers.
I.
On August 6, 1986, Fran Sterling, an employee of the Jewish Community Center ("JCC"), was driving a van with several children in it when she was involved in an accident. JCC had rented the van from respondent, Budget Rent-A-Car Systems ("Budget"). Two of the children, Leo Elliott and Ken Broman, were seriously injured in the accident.
Budget, a self-insurer, pursuant to section 10-4-716, 4A C.R.S. (1987), originally refused to provide liability insurance coverage to JCC on the children's claims because the driver of the van was only twenty years old. Budget asserted that this violated the "Authorized Driver" provision of the rental agreement between JCC and Budget (the "Rental Agreement"). According to the Rental Agreement, a driver was required to be at least twenty-one years of age to be an "Authorized Driver."
Budget's briefs cite to and rely upon a number of decisions from Colorado and other jurisdictions dealing with conflicts between two insurers, but none appears to deal with a conflict between a self-insurer who is also an owner of a motor vehicle and an insurance company. While this distinction may be a relevant one, the parties do not rely on this distinction, and we need not rely on this distinction to dispose of this case.
The relevant portion of the Rental Agreement is reproduced as Appendix A to this opinion.
Petitioner, United States Fidelity Guaranty Company ("USFG"), was JCC's automobile insurer. USFG investigated the loss. Although it believed that it was required only to provide excess coverage to JCC, USFG realized that the loss was in excess of Budget's limits, which were the state mandatory minimum of $25,000 per person, and $50,000 per accident. USFG settled the claims of the two children for $148,328.68, and filed an action as subrogee for Fran Sterling and JCC against Budget for contribution or equitable apportionment, seeking the $50,000 liability limit from Budget.
In the trial court, USFG moved for summary judgment and Budget moved for a determination of law, both as to the primacy of Budget's and USFG's liability coverage. The trial court, finding that the Budget Rental Agreement and the USFG insurance policies contained mutually repugnant excess insurance clauses, held that Budget and USFG were co-primary insurers and apportioned equally the loss up to the lower policy's limits. The court of appeals, in United States Fidelity Guaranty Co. v. Budget Rent-A-Car Systems, Inc., 829 P.2d 478 (Colo.App. 1991), affirmed the trial court's ruling that the two were co-primary insurers, but held that the loss should be apportioned proportionately to the policy limits. USFG's policy limits were $1,000,000, while Budget's limits were $50,000. Under this apportionment, Budget, whose $50,000 limit is 1/21st of the total combined liability limit, would be required to reimburse USFG $7,063.27, which is 1/21st of the total loss.
From the record, it appears that Budget did not raise the issue that its coverage may be limited by an excess clause until suit had been filed. By letter to JCC dated August 15, 1986, from Transamerica Insurance Services, on behalf of Budget, Budget denied coverage and tendered coverage to USFG. Budget did not reserve its rights regarding the coverage conflict until a letter dated March 11, 1987, nearly seven months later, even though it is clear from the coverage tender that Budget knew about the USFG policy. An insurer should raise (or at least reserve) all defenses within a reasonable time after learning of such defenses, or those defenses may be deemed waived or the insurer may be estopped from raising them. See Allan D. Windt, Insurance Claims and Disputes §§ 2.23-2.24 at 68-75 (2d ed. 1988); see also Colard v. American Family Mut. Ins. Co., 709 P.2d 11, 15 (Colo.App. 1985) (insurer waived right to assert failure to forward suit papers because it denied liability on basis of coverage only, and only asserted notice defense after institution of declaratory judgment action). USFG, as subrogee for JCC and Fran Sterling, would be in the position to assert such a waiver or estoppel but has not done so here.
USFG petitioned this court for certiorari on both the primacy issue and the apportionment issue. We reverse the judgment of the court of appeals and hold that Budget's coverage is purely primary in this case and that USFG's coverage is purely excess. Because of our disposition of this issue, we need not reach the issue of the proper apportionment of liability between co-primary insurers.
II.
At issue is the interpretation of two contracts, the Budget Rental Agreement, and the USFG insurance policy. The proper construction of unambiguous contracts is a question of law, and the determinations of the court of appeals and the trial court are not binding on this court. Pepcol Mfg. Co. v. Denver Union Corp., 687 P.2d 1310, 1313-14 (Colo. 1984); Robert A. McNeil Corp. v. Paul, 757 P.2d 165, 166 (Colo.App. 1988). Where the terms of a contract are ambiguous, they must be strictly construed against the party drafting the contract. American Family Mut. Ins. Co. v. Johnson, 816 P.2d 952, 953 (Colo. 1991); Green Shoe Mfg. Co. v. Farber, 712 P.2d 1014, 1016 (Colo. 1986).
Much of the argument in the briefs of counsel and at oral argument treats the Rental Agreement as if it were an insurance policy. It is still an open question in this state whether a collision damage waiver is an insurance contract. See Davis v. M.L.G. Corp., 712 P.2d 985, 986 (Colo. 1986). The Rental Agreement does not represent itself as an insurance contract, although it purports to insure Authorized Drivers "in accordance with the standard provisions of a Basic Automobile Liability Insurance Policy." Rental Agreement ¶ 6.
The USFG policy appears to be a standard Business Auto Policy on a form drafted by the Insurance Services Office. See Susan J. Miller Philip Lefebvre, Miller's Standard Insurance Policies Annotated 259 (1991) (1990 version of the same policy, with identical applicable provisions).
In the "Other Insurance" section of the USFG policy, the policy provides, in relevant part:
See Allstate Ins. Co. v. Frank B. Hall Co., 770 P.2d 1342, 1345-46 (Colo.App. 1989), for a succinct explanation of the various types of "other insurance" provisions in insurance policies which have created a "court's nightmare."
"1. For any covered auto you own this policy provides primary insurance. For any covered auto you don't own, the insurance provided by this policy is excess over any other collectible insurance."[]
Before the trial court, Budget argued that an endorsement to the USFG policy made the USFG policy co-primary with Budget's coverage. This endorsement provides, in relevant part: "Any auto described in this endorsement will be considered a covered auto you own and not a covered auto you hire, borrow or lease under the coverage for which it is a covered auto." (emphasis in original). The record appears to indicate that the van was not within the scope of this endorsement, and therefore the endorsement does not apply in this case. Regardless, Budget did not argue the effect of this endorsement before this court.
(Emphasis in original.) This provision unambiguously provides that the USFG policy provides excess insurance coverage over any collectible insurance for automobiles covered by the policy which are not owned by the insured person. There is no question that the van involved in the accident was a covered automobile under the USFG policy. The van, however, was not owned by JCC, so the USFG policy provides only excess coverage for the accident at issue here.
The Budget Rental Agreement provides, in relevant part:
"6) LIABILITY INSURANCE: IF THERE IS NO VIOLATION OF ANY OF THE USE RESTRICTIONS IN PARAGRAPH 5 ABOVE, Renter and any Authorized Driver shall, while operating the Vehicle, be provided with liability coverage in accordance with the standard provisions of a Basic Automobile Liability Insurance Policy or in accordance with the requirements of a qualified self-insurer instead of such coverage, for protection against liability for causing bodily injury (including death) and property damage with one of the following applicable coverage limits:
" — coverage limits which are required by the state financial responsibility law or other legal responsibility where this rental transaction takes place; OR
" — coverage limits of $100,000 for each person, but not more that $300,000 for each occurrence, and property damage limits of up to $25,000 for each occurrence if Renter, at time of rental, possessed valid Budget Corp Rate credentials or Sears Checklist Charge Card credentials.
"A. All coverages automatically conform to the basic requirements of any `No-Fault' law which may be applicable. RENTER WAIVES UNINSURED AND UNDERINSURED MOTORIST, SUPPLEMENTAL NO-FAULT AND OTHER OPTIONAL COVERAGES.
"B. If any coverages herein cannot be excluded or waived, Renter agrees that such coverages shall be automatically reduced to the minimum requirements of any financial responsibility or other applicable law and that such coverages shall be excess to any other applicable insurance.
"C. Renter agrees to cooperate fully in the investigation and defense of and to deliver to the renting location every document relating to any accident, claim or lawsuit.
"D. Renter will defend and indemnify the renting location, Budget and Sears from all loss, liability and expense in excess of the coverages available under the terms of this Agreement."
The outcome of this case is determined by the correct interpretation of this provision of the Rental Agreement.
Budget does not argue before this court that there was a violation of any use restriction in paragraph 5 of the Rental Agreement. See Bukulmez v. Hertz Corp., 710 P.2d 1117, 1120 (Colo.App. 1985), rev'd on other grounds sub nom. Blue Cross v. Bukulmez, 736 P.2d 834 (Colo. 1987) ("[O]nce the owner has knowledge that the car will be driven on public highways and gives permission for it to be so driven, coverage is required under the [Colorado Auto Accident Reparations] Act, unless the exclusions of § 10-4-712, C.R.S., apply."). Because this condition is fulfilled, JCC and any "Authorized Driver" are provided with automobile liability insurance coverage, in accordance with either the standard provisions of a basic automobile liability insurance policy or the requirements of a qualified self-insurer. See § 10-4-716, 4A C.R.S. (1987); see also § 10-4-705(1), 4A C.R.S. (1987) ("Every owner of a motor vehicle who . . . knowingly permits the operation of the motor vehicle on the public highways of this state shall have in full force and effect a complying policy under the terms of this part 7. . . ."). According to the Rental Agreement, the coverage limits provided to JCC were the state mandatory minimum limits of $25,000 per person and $50,000 per occurrence. § 10-4-706, 4A C.R.S. (1987).
Paragraph 5 of the Rental Agreement provides: "5) USE RESTRICTIONS: Vehicle will not be used or operated by anyone: "A. Who has obtained the Vehicle by using false or misleading information; or "B. Who is not capable of safely driving the Vehicle due to alcohol, drugs, drowsiness, or otherwise; or "C. To transport people or property for compensation; or "D. In any race, training activity, contest or for any illegal purpose; or "E. To push or tow any vehicle or other object; or "F. In any abusive or reckless manner; or "G. On other than regularly maintained roadways; or "H. In Mexico, without the prior written permission of the renting location." (Emphasis in original.) Whether a motor vehicle owner can validly limit or condition insurance coverage by such "use restrictions" in light of the court of appeals' decision in Bukulmez v. Hertz Corp., 710 P.2d 1117 (Colo.App. 1985), rev'd on other grounds sub nom. Blue Cross v. Bukulmez, 736 P.2d 834 (Colo. 1987), is not before us in this case.
The Rental Agreement defines "Authorized Driver": "In addition to Renter, the Vehicle may be driven by any Additional Driver who is named on the face of this Agreement; by a licensed driver who is a member of Renter's immediate family and permanently resides in Renter's household and who is twenty-one (21) or over; or by a licensed driver who is a business partner or fellow employee of Renter and is twenty-one (21) or over, where such driving is incidental to business duties. These are the only `Authorized Drivers' who may drive the Vehicle." Although the record indicates that Budget relied on this provision before the court of appeals and in the trial court, Budget does not argue before this court that Fran Sterling was not an "Authorized Driver."
Colorado requires uninsured (and underinsured) motorist coverage, but such coverage may be waived in writing. § 10-4-609(1), 4A C.R.S. (1987). Colorado does not require supplemental no-fault or other optional coverages. Pursuant to subparagraph 6(A) of the Rental Agreement, JCC agreed to waive uninsured (and underinsured) motorist coverage, as well as other supplemental and optional coverages.
At the center of this case is the interpretation of subparagraph 6(B) of the Rental Agreement. According to the court of appeals, this is an all-purpose "other insurance" clause. The trial court, however, followed a different rationale. It agreed with Budget's argument that the excess clause of 6(B) applied only because, although the Authorized Driver provision was violated, the Colorado Auto Accident Reparations Act did not permit such liability coverage to be waived or excluded based on JCC's violation of the Rental Agreement. This argument has not been made before this court. Because Budget now has conceded that Fran Sterling was an "Authorized Driver," the trial court's rationale for applying the excess insurance provision of 6(B) cannot endure scrutiny.
§§ 10-4-701 — 10-4-725, 4A C.R.S. (1987 and 1992 Supp.).
We would be inclined to reject this argument even if it had been made before us. "Clauses in a contract of insurance which attempt to dilute, condition, or limit statutorily mandated coverage are invalid or void." Meyer v. State Farm Mut. Auto. Ins. Co., 689 P.2d 585, 589 (Colo. 1984).
At oral argument, it was clear that Budget had abandoned any reliance on the fact that Fran Sterling was not twenty-one years old, because counsel for Budget called it a "red herring."
Budget's sole argument before this court regarding the applicability of the excess insurance provision in the Rental Agreement is that the provision is a standard, unconditional "other insurance" clause. This argument is not supported by the language of the purported "other insurance" clause. The meaning of a contract is found by examination of the entire instrument and not by viewing clauses or phrases in isolation. Kuta v. Joint Dist. No. 50(J), 799 P.2d 379, 382 (1990). Each word in an instrument is to be given meaning if at all possible. Ramsey v. Nordloh, 143 Colo. 526, 528, 354 P.2d 513, 514 (1960). With these basic principles of contract interpretation in mind, it is clear that subparagraph 6(B) of the Rental Agreement is applicable only "[i]f any coverages herein cannot be excluded or waived." The only provision in the Rental Agreement which relates to the exclusion or waiver of insurance coverages is 6(A), concerning uninsured, underinsured, supplemental no-fault, and other optional coverages. Thus, the condition precedent to the application of the operative portion of subparagraph 6(B) only relates to the coverages named in 6(A). The coverages listed in 6(A) are optional, but in many jurisdictions can be waived. In some jurisdictions, as in Colorado regarding uninsured motorist coverage, such a waiver of coverage must be written. See 2 Alan I. Widiss, Uninsured and Underinsured Motorist Insurance App. A at 400-01 (2d ed. 1992) (chart).
We note that Budget's argument has an ironic consequence. Paragraph 6 of the Rental Agreement provides that a customer who possesses corporate credentials or Sears Checklist Charge Card credentials is entitled to increased liability limits of $100,000 per person, and $300,000 per occurrence. Under Budget's argument to this court, a Budget customer who possesses such preferred customer credentials, but who also has separate insurance, would lose not only Budget's primary liability coverage, but also the increased liability limits. This "preferred customer" provision is not at issue in the present case. Divining Budget's positions on the issues before us is made difficult by the fact that Budget's argument has changed at nearly every stage of this litigation. Prior to entering into litigation, Budget denied coverage because it alleged that JCC had breached the "Authorized Driver" provision of the Rental Agreement. Faced with the court of appeals' decision in Bukulmez, Budget's position shifted. Before the trial court and the court of appeals, Budget argued the applicability of a conditional excess clause, saying that "Pursuant to paragraph 6, which extends liability insurance coverage only to `Authorized Drivers', the Rental Agreement, on its face, purports to deny liability insurance coverage to the Renter when the rental vehicle is being operated by a driver younger than 21 at the time of the accident. Nevertheless, the Budget Rental Agreement contained a so-called `excess' or other insurance clause, which provided for the event that Budget could not legally deny coverage." [emphasis added]. Appellant's Opening Brief, at 4-5. After the court of appeals held that the excess insurance clause was unconditional, Budget's position again shifted, accordingly, as shown from its argument in opposition to USFG's petition for writ of certiorari: "As the Court of Appeals correctly determined, this excess clause was not dependent on compliance by the Renter with the provisions of the Rental Agreement: `The inability of Budget to exclude or waive coverage will not invoke the excess clause. Rather, it will become effective only if there exists "other applicable insurance."' Slip op. at 2. Hence, Petitioner's and Amici's argument concerning Budget's attempt to condition coverage on compliance with the use restrictions in the Rental Agreement is completely irrelevant." [emphasis added]. Opposition to Petition for Writ of Certiorari at 1-2. It is clear that Budget is now arguing in this court that the clause is a regular, unconditional "other insurance" clause. We find that it is not.
In fact, in certain jurisdictions, uninsured motorist coverage cannot be waived. In oral argument, counsel for USFG informed the court that New Mexico was such a jurisdiction. See N.M. Stat. Ann. § 66-5-301 (Michie 1992). In such a case, we would presume that, under the Rental Agreement, such coverage would be deemed to be the state's mandatory minimum and would be excess over any other applicable uninsured motorist coverage.
Subparagraph 6(B) of the Rental Agreement, which automatically reduces coverage to the state mandatory minimum and makes such coverage excess, applies only if the condition that "any coverages herein cannot be excluded or waived" is satisfied. Here, the coverage at issue is basic liability coverage for JCC and Fran Sterling, not uninsured or underinsured motorist coverage, or supplemental no-fault coverage. Earlier in paragraph 6 of the Rental Agreement, this liability coverage is already deemed to be the statutory minimum coverage and in compliance with either the provisions of a standard automobile liability insurance policy or the requirements for a self-insurer. Before us, Budget does not argue that there is any issue of basic liability coverage being either excluded or waived. Indeed, the purpose of paragraph 6 of the Rental Agreement was to provide basic liability insurance coverage. Therefore, subparagraph 6(A) of the Rental Agreement, and the "excess insurance" clause of subparagraph 6(B), have no application to the case at bar.
Because the Budget Rental Agreement does not provide for Budget's coverage to be excess if any other insurance applies in the facts and circumstances of the present case, and because the Colorado Auto Accident Reparations Act requires every owner of a motor vehicle to have liability insurance coverage for bodily injury and property damage, Budget's coverage here is primary coverage. Because USFG's insurance policy explicitly provides that coverage for non-owned vehicles is to be excess over any other collectible insurance, USFG's coverage here is purely excess coverage.
Our conclusion is based on the plain language of the Rental Agreement. Even if the terms of the Rental Agreement were ambiguous, we still would have concluded that the Rental Agreement provided primary coverage because any ambiguity must be construed against Budget as the drafter. Given our analysis, we need not hold today that a motor vehicle owner's liability insurance is required to be "primary" coverage. Furthermore, although USFG and Amici urge us to address this question, we do not need to reach the question of whether the Colorado Auto Accident Reparations Act requires the owner's liability coverage necessarily to be primary coverage.
III.
Because of our interpretation of Budget's Rental Agreement, we do not address the apportionment issue. We reverse and return this case to the court of appeals with directions to remand it to the district court for further proceedings consistent with this opinion.
JUSTICE KIRSHBAUM specially concurs, and JUSTICE QUINN joins the special concurrence.
Appendix A, page 1
ADDITIONAL TERMS OF RENTAL
The Renter agrees to all terms on both sides of this Agreement.
1) VEHICLE: The Vehicle, which includes tires, tools, equipment, accessories and Vehicle documents, does not belong to Renter, but is delivered to Renter for rental purposes only and is in good operating condition. THERE IS NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY VEHICLE COVERED BY THIS AGREEMENT.
2) VEHICLE RETURN: Renter will return the Vehicle in the same good operating condition to the place and on the due back date specified, or sooner upon demand.
3) REPOSSESSION OF VEHICLE: The Vehicle may be repossessed, at Renter's cost and without notice if it is not returned on the due back date, is illegally parked, used in violation of law or of this Agreement, appears to be abandoned, or if Renter gave false or misleading information at time of rental.
4) AUTHORIZED DRIVERS: In addition to Renter, the Vehicle may be driven by any Additional Driver who is named on the face of this Agreement; by a licensed driver who is a member of Renter's immediate family and permanently resides in Renter's household and who is twenty-one (21) or over; or by a licensed driver who is a business partner or fellow employee of Renter and is twenty-one (21) or over, where such driving is incidental to business duties. These are the only "Authorized Drivers" who may drive the Vehicle.
5) USE RESTRICTIONS: Vehicle will not be used or operated by anyone:
"A. Who has obtained the Vehicle by using false or misleading information; or
"B. Who is not capable of safely driving the Vehicle due to alcohol, drugs, drowsiness, or otherwise; or
"C. To transport people or property for compensation; or
"D. In any race, training activity, contest or for any illegal purpose; or
"E. To push or tow any vehicle or other object; or
"F. In any abusive or reckless manner; or
"G. On other than regularly maintained roadways; or
"H. In Mexico, without the prior written permission of the renting location."
Appendix A, page 2
6) LIABILITY INSURANCE: IF THERE IS NO VIOLATION OF ANY OF THE USE RESTRICTIONS IN PARAGRAPH 5 ABOVE, Renter and any Authorized Driver shall, while operating the Vehicle, be provided with liability coverage in accordance with the standard provisions of a Basic Automobile Liability Insurance Policy or in accordance with the requirements of a qualified self-insurer instead of such coverage, for protection against liability for causing bodily injury (including death) and property damage with one of the following applicable coverage limits:
" — coverage limits which are required by the state financial responsibility law or other legal responsibility where this rental transaction takes place; OR
" — coverage limits of $100,000 for each person, but not more than $300,000 for each occurrence, and property damage limits of up to $25,000 for each occurrence if Renter, at time of rental, possessed valid Budget Corp Rate credentials or Sears Checklist Charge Card credentials.
"A. All coverages automatically conform to the basic requirements of any `No-Fault' law which may be applicable. RENTER WAIVES UNINSURED AND UNDERINSURED MOTORIST, SUPPLEMENTAL NO-FAULT AND OTHER OPTIONAL COVERAGES.
"B. If any coverages herein cannot be excluded or waived, Renter agrees that such coverages shall be automatically reduced to the minimum requirements of any financial responsibility or other applicable law and that such coverages shall be excess to any other applicable insurance.
"C. Renter agrees to cooperate fully in the investigation and defense of and to deliver to the renting location every document relating to any accident, claim or lawsuit.
"D. Renter will defend and indemnify the renting location, Budget and Sears from all loss, liability and expense in excess of the coverages available under the terms of this Agreement."
7) FIRE, THEFT OR COMPREHENSIVE DAMAGE: Renter is not responsible for accidental loss of, or damage to, the Vehicle due to fire, theft, or any comprehensive peril, except Renter is liable for theft and damage up to the full value of the Vehicle if Renter or any Authorized Driver:
"A. Breaches any provision of this Agreement; or
"B. Allows an unauthorized driver to operate the Vehicle; or
"C. Fails to report Vehicle theft or damage to the renting location and local police authority within 24 hours; or
"D. Allows another person, including any Authorized Driver, to come into possession of the Vehicle, or the keys to the Vehicle, and the Vehicle is not returned on the due back date."
8) COLLISION DAMAGE: Renter is responsible for $3,000.00 (or other amount written on the reverse side) of collision damage to the vehicle, unless Renter has accepted Collision Damage Waiver
("CDW"). However, even if CDW has been accepted, Renter is still responsible for reasonable loss of use of and collision damage to the vehicle if Renter or any Authorized Driver:
"i) Breaches any use restriction described in Paragraph 5 above; or
"ii) Allows an unauthorized driver to operate the vehicle; or
"iii) Fails to report collision damage to the renting location and local police authority within 24 hours."
9) DAMAGED VEHICLE: Renter will not use the Vehicle if it is damaged or in need of repair and will be responsible for all damage to the Vehicle resulting from such use.
10) PARKING VIOLATIONS: Renter will pay for all parking violation fines and penalties plus all costs incurred in the event Renter fails to make such payments. Renter agrees that in connection with any claimed violations, any information relating to Renter may be submitted to governmental authorities.
11) PAYMENT:
"A. Renter will pay on demand all charges due under this Agreement.
"B. All charges are subject to final audit, and if an error is found, either party shall promptly pay or credit the other, as appropriate, to correct the error.
"C. If Renter has indicated that someone else or that some company will pay for charges due under this Agreement and payment is not made, Renter will pay upon demand.
"D. Renter consents to the reservation of credit, by a credit card issuer, up to the amount of the estimated charges due under this Agreement and authorizes the renting location to process a credit card voucher, if applicable, in Renter's name, for all charges due under this Agreement.
"E. Renter will pay interest at the highest rate permitted by law on any past due charges and will also pay any collection costs, including reasonable attorney's fees, if all charges are not paid when due."
12) RENTER RESPONSIBILITY FOR PROPERTY: Renter is solely responsible for any property left or stored in the Vehicle, shuttle bus, or anywhere at the renting location, no matter who received, stored or handled the property.
13) FAILURE TO RETURN VEHICLE: If Renter fails to return the Vehicle on the due back date or within 24 hours following a written or oral demand to Renter (which demand, if in writing, shall be considered delivered forty-eight (48) hours after the mailing of a certified letter addressed to the residence or business address of Renter as shown on the reverse side), Renter will be deemed to be in unlawful possession of the Vehicle and to have authorized the issuance of a warrant for the arrest of Renter or any person possessing the Vehicle.
14) VEHICLE REPAIRS: Renter will not permit any repair to or replacement of any part on the Vehicle without the prior consent of the renting location and Renter agrees to pay for all such unauthorized repairs and parts.
15) MISCELLANEOUS:
"A. Renter will pay all costs including reasonable attorneys fees and court costs incurred by the renting location, Budget and Sears, and will defend and indemnify these parties from all claims, demands and lawsuits resulting from:
"1) the issuance of a warrant for the arrest of Renter or any person operating the Vehicle; and
"2) any action by the renting location, including self-help, used to get the Vehicle back or otherwise enforce the terms of this Agreement; and
"3) any action against the renting location, Budget or Sears resulting from Renter's breach of this Agreement.
"B. The renting location, Budget and Sears shall have no liability for any indirect, special or consequential damages arising in connection with the furnishing, performance or use of the Vehicle or for any claim based upon the failure to honor a vehicle reservation requested by Renter.
"C. Renter shall not be considered the agent or employee of the renting location, Budget or Sears for any purpose whatsoever.
"D. Renter agrees to everything stated on both sides of this Agreement, which is the entire Agreement between the parties. Renter agrees that this Agreement can only be changed in writing and if signed or initialed by both the renting location and Renter."