Opinion
CASE NO. C11-1753JLR
10-04-2012
ED HARTMAN, et al., Plaintiffs, v. UNITED BANK CARD INC., et al., Defendants.
ORDER GRANTING IN PART
AND DENYING IN PART
DEFENDANT'S MOTION FOR
SUMMARY JUDGMENT AND
DENYING PLAINTIFFS'
MOTION FOR CLASS
CERTIFICATION
I. INTRODUCTION
Before the court are (1) Defendant United Bank Card, Inc.'s ("UBC") motion for summary judgment (SJ Mot. (Dkt. # 42)), and (2) Plaintiffs Ed Hartman, Janet Hodgin, and Michael Hodgin's motion for class certification (Class Cert. Mot. (Dkt. # 36)). Defendant International Payment Systems, Inc. (IPS") has joined UBC's motion for summary judgment in part as described below. (Joinder (Dkt. # 58) at 1.) The court has reviewed both motions, all submissions filed in support and opposition thereto, and the applicable law. Having heard oral argument with respect to both motions on October 3, 2012, and being fully advised, the court GRANTS in part and DENIES in part UBC's motion for summary judgment and DENIES Plaintiffs' motion for class certification.
II. BACKGROUND
UBC sells and leases point of sale credit card payment equipment to merchants that use the equipment to process their customers' payments and other transactions. (See Ward Decl. (Dkt. # 44) ¶¶ 2-3.) UBC engages Independent Sales Organizations ("ISOs") to locate merchants who might have an interest in UBC's products and services and to sell those products and services to those merchants. (Jones Decl. (Dkt. # 45) ¶ 2.) UBC engaged IPS as one of its ISOs. (See Hickey Decl. (Dkt. # 46) ¶¶ 2-3.) All of UBC's ISO's are required to sign UBC's ISO Agreement. (See Jones Decl. ¶¶ 4-6.)
On February 1, 2007, UBC and IPS entered into an ISO agreement. (See Williamson Decl. (Dkt. # 61) Ex. D; Joint Decl. (Dkt. # 37) Ex. J.) UBC does not have an exclusive relationship with its ISOs. (Jones Decl. ¶ 7.) Under the terms of the ISO agreement, IPS is free to engage other projects. (Id.) In addition, the ISO agreement recites that "UBC and [IPS] will be deemed to be independent contractors and will not be considered to be agent, servant, joint venturer or partner of the other." (Williamson Decl. Ex. D ¶ 10.8; Joint Decl. Ex. I ¶ 10.8.) The ISO agreement also states that IPS promises to perform is contractual duties in compliance with "all applicable state and federal laws and regulations." (Id. ¶ 6.1(c).)
In the ISO Agreement, IPS further agrees to comply with all written procedures and requirements issued by Visa and MasterCard. (Id. ¶ 6.1(c) & § I (definition of "Rules").) Visa and MasterCard impose strict rules on the financial institutions or banks with whom they contract, and they also require those financial institutions or banks to impose those same rules on the merchants who submit transactions for processing and on the entities that process those transactions. See In re Heartland Payment Sys., Inc. Customer Data Sec. Breach Litig., 834 F. Supp. 2d 566, 574-75 (S.D. Tex. 2011). Although UBC does not directly contract with Visa or MasterCard, it is required to follow Visa and MasterCard's rules through its contract with First National Bank of Omaha ("the Bank"), which does have a direct relationship with Visa and MasterCard. (Ward Decl. ¶¶ 6-7.) In turn, UBC requires IPS to likewise abide by the Visa and MasterCard rules through its ISO Agreement. (Williamson Decl. Ex. D ¶ 6.1 & § I; Joint Decl. Ex. I ¶ 6.1(c) & § I.)
Pursuant to Visa's and MasterCard's rules, any entity that wishes to market under its own name must register with a financial institution and pay an annual fee. (See Ward Decl. ¶¶ 6-7.) UBC pays an annual fee of $10,000.00 to the Bank, which enables it to market its product and services related to Visa and MasterCard under its own name. (Id. ¶ 7.) The vast majority of ISOs, including the ISOs that contract with UBC, are not registered with any financial institution. (Id. ¶ 8.) Accordingly, UBC's ISOs, including IPS, must identify themselves as UBC in any communication with merchants or consumers. This stricture exists as a result of the cascading contractual requirements that originate with Visa and MasterCard and are passed down to IPS through Visa and MasterCard's contract with the Bank, the Bank's contract with UBC, and ultimately UBC's ISO Agreement with IPS. (See id. ¶¶ 8-9; Hickey Decl. ¶ 6; Sullivan Decl. (Dkt. # 43) Ex. C (Shoger Dep.) at 15:15-18.)
UBC does not require an ISO to use particular marketing materials but does make certain marketing materials available to ISOs on its Interactive ISO System, which is sometimes referred to as the "Portal." (Jones Decl. ¶ 10; Sullivan Decl. Ex. C at 17:17-18:4.) One document on the Portal, entitled "Keys to Telemarketing Success," describes autodialing marketing, and states that "[a]utomated dialing can dramatically increase the productivity of any outbound telemarketing operation." (Williamson Decl. Ex. A at 1; see SJ Mot. at 13, n.4 (UBC acknowledges that the document was placed on the portal).)
UBC asserts in its motion for summary judgment that "IPS never saw . . . this document." (SJ Mot. at 13, n. 4 (citing Sullivan Decl. Ex. C at 53:2-54:20.).) UBC's citation to the record, however, does not support this assertion. (See id.)
When IPS was formed, its founders intended to use automatic dialing devices as one means of recruiting merchants. (Sullivan Decl. Ex. C. at 20:17-24.) In April 2007, IPS entered into a contract with ConnecTel, which provided a platform for IPS to automate their marketing telephone calls through the use of automatic dialing and announcing devices on ConnecTel's website. (Peralta Decl. (Dkt. # 38) ¶¶ 2-3, Ex. A.) IPS was a client of ConnecTel for about two years. (Supp. Peralta Decl. (Dkt. # 53) ¶ 3.) IPS utilized ConnecTel's automatic telephone dialing services to reach telephone numbers of businesses (and potential customers) nationwide. (See Shoger Decl. (Dkt. # 50) ¶ 2.)
During its relationship with ConnecTel, IPS was able to log onto ConnecTel's website, download telephone numbers to which a prerecorded message would be sent using an automatic dialing and announcing device, and assign a script for the message that would be played if the call was answered. (See Peralta Decl. ¶ 3; Sullivan Decl. Ex. C at 30:2-31:4.) IPS was able to set calling parameters using ConnecTel's platform so that different messages were played depending on whether a live person or a machine answered the telephone call. (Supp. Peralta Decl. ¶ 7.) If one of IPS's calls reached a voicemail or answering machine, IPS (using an automatic dialing device through ConnecTel) would leave a message asking the recipient to return the call to discuss ways UBC might assist the recipient business. (Sullivan Decl. Ex. C at 30:21-31:8; 32:10-20.) These messages always stated that the call was from UBC, not IPS. (Id. at 31:5-8.) If a live person answered the phone, IPS set the calling parameters so that a message would play that contained no sales information, but simply apologized and terminated the call. (Id. at 33:4-34:10; see Beard Decl. (Dkt. # 56) ¶ 3 (stating that a disc produced by ConnecTel of recordings related to IPS's calling activity included a recording that simply stated: "Oops, wrong number.").)
ConnecTel tracks certain information with regard to users' calling activity, including telephone numbers dialed, dates and times of calls, and copies of any audio recordings played for connected calls. (Supp. Peralta Decl. ¶ 6.) ConnecTel employs answer detection software that attempts to determine whether a call is answered by a live person, answered by an answering machine or voicemail, or not answered or disconnected. (Id. ¶ 8.) The answer detection software is not fool-proof and sometimes fails to correctly identify how a call was answered. (Id. ¶ 9.) ConnecTel lacks information and records sufficient to determine which calls IPS placed through its calling platform were answered by a person or a machine. (Id. ¶¶ 10, 12.)
In response to a subpoena from Plaintiffs, ConnecTel produced a spreadsheet of calls that IPS placed through ConnecTel's platform. (Id. ¶ 12.) According to descriptions provided to the court, the spreadsheet contains a list of all of the calls placed by IPS with no indication of which calls were answered by a live person or by a machine. (Id.) ConnecTel lacks records sufficient to determine which calls placed by IPS through ConnecTel's platform were answered by a person and which were answered by a machine. (Id.) In addition to the spreadsheet, ConnecTel also provided audio recordings of scripts associated with IPS's calling activity. (Id. ¶ 11; Peralta Decl. (Dkt. # 38) ¶ 4.)
Despite Plaintiffs' counsel's statement that their "[d]eclaration attaches the relevant records for the Court to review" (see Reply to Class Cert. Mot. (Dkt. # 64) at 3-4), Plaintiffs have not provided for the court a copy of the underlying data or spreadsheet that was produced by ConnecTel in response to Plaintiffs' subpoena and that Plaintiffs' counsel reviewed, or even a portion of the spreadsheet, to the court. (See generally Joint Decl.)
According to counsel, in response to Plaintiffs' subpoena, ConnecTel produced a disc with audio recordings associated with IPS's calling activity. (See Joint Decl. ¶ 15; Peralta Decl. (Dkt. # 38) ¶ 4, Ex. B; Supp. Peralta Decl. (Dkt. # 53) ¶11; Supp. Sullivan Decl. (Dkt. # 55) ¶ 2.) The disk contained 26 separate recordings. (See id. ¶ 3; Beard Decl. (Dkt. # 56) ¶ 2.) Nine of these recordings sound like live sales conversations between representatives of Dish Network and potential customers, and do not mention UBC. (Beard Decl. ¶ 4.) UBC asserts that as a result of these Dish Network recordings, there is no way to tell which calls on the spreadsheet are related to IPS calls on behalf of UBC and which are related to IPS calls on behalf of Dish Network. The court, however, notes that nowhere does IPS discuss any calls that it may have made on behalf of Dish Network. (See generally IPS Resp. (Dkt. # 49).) The court, therefore, is uncertain what to make of the Dish Network calls. If IPS had made calls on behalf of Dish Network, the court would have expected IPS to discuss this issue in their responsive memorandum or the declarations IPS submitted. Absent some indication from IPS that some of the calls listed on the spreadsheet relate to calls that IPS made on behalf of Dish Network, the court declines to rely on IPS's purported Dish Network calls as a basis for any portion of its order.
According to Plaintiffs' counsel, their review of data provided by ConnecTel indicates that IPS made approximately 110,000 calls to telephone numbers with Washington prefixes. (Joint Decl. ¶ 15.) Due to the prevalence of new technology in the telecommunications industry which creates portable telephone numbers, such as call forwarding, VoIP (voice over internet protocol) telephones, Google Voice, Skype, or Magic Jack, IPS cannot know with certainty where the business owners it called were physically located at the time it made the calls. (See Shoger Decl. ¶ 2; Sullivan Decl. Ex. C (Shoger Dep.) 45:11-25; see also IPS Resp. (Dkt. # 49) at 4.)
Plaintiffs admit that this number is "slightly high." (Class Cert. Mot. (Dkt. # 36) at 4 n.1.) In fact, Plaintiffs admit that they did not count every phone number on the spreadsheet with Washington State area codes, but rather every phone number in which "206," "253," "509," "360," or "425" appeared anywhere within the 10-digit phone number. (See id.)In their motion for class certification, Plaintiffs represented that they would "refine" this number in their reply memorandum (see id.), but there is no indication that they did (see generally Class Cert. Reply (Dkt. # 64) at 2).
Mr. Hartman alleges that his business telephone line for The Drum Exchange received calls from IPS on behalf of UBC, on February 23, 2010 and March 15, 2010. (2d Am. Compl. (Dkt. # 47) ¶ 3.2; Sullivan Dep. Ex. E (Hartman Dep.) at 17:15-25.) Mr. Hartman asserts that both calls left messages on The Drum Exchange's voicemail. (Id. at 18:1-7.) The messages identified the caller as a representative of UBC, offered "low rates and brand new equipment for accepting credit card payments," and left a phone number for Mr. Hartman to call. (2d Am. Compl. ¶ 3.2.) Mr. Hodgins and Ms. Hodgins make similar allegations, claiming that IPS, on behalf of UBC, called the telephone for their business, Kids Northwest, on March 17, 2010, and left an identical message. (Id. ¶ 3.3; Sullivan Decl. Ex. F (Hodgin Dep.) at 15:23-24.)
Qwest charges Mr. Hartman a flat monthly rate for The Drum Exchange's telephone service, which includes voicemail service. (Sullivan Decl. Ex. E at 33:25-35:1.) The flat rate does not increase regardless of the number of calls or voicemails that The Drum exchange receives. (See id. at 35:2-5.) Kids Northwest uses an answering machine (not voicemail). (Id. Ex. F at 18:19-19:5.) Qwest charges Kids Northwest a flat fee for its business telephone line and did not charge Kids Northwest any additional amount for receipt of the call at issue. (Id. at 32:16-35:6.)
Plaintiffs have asserted claims for (1) violation of Washington's statute restricting the use of automatic dialing and announcing devices ("WADAD"), RCW 80.36.400 (see 2d Am. Compl. ¶¶ 5.1-5.3), (2) violation of Washington's Consumer Protection Act ("CPA"), RCW ch. 19.86 (see id. ¶¶ 6.1-6.3), (3) declaratory relief under RCW 7.24.010 (see id. ¶¶ 7.1-7.3), and (4) negligence (see id. ¶¶ 8.1-8.3). Plaintiffs define their proposed class as follows:
All Washington residents who received one or more commercial solicitations from UBC directly or through its agents, including but not limited to IPS, through the use of an automatic dialing and announcing device.(Class Cert. Mot. at 1; 2d Am. Compl. ¶ 4.2.)
III. ANALYSIS
A. UBC'S Motion for Summary Judgment
UBC has moved for summary judgment with respect to all of Plaintiffs' claims. (See generally SJ Mot.) First, UBC asserts that it is entitled to summary judgment with respect to Plaintiffs' WADAD claim because IPS, and not UBC, placed the calls at issue. UBC asserts that it cannot be held to be vicariously liable for IPS's calling activity because IPS is neither its actual nor ostensible agent. (See id. at 8-14.) Second, UBC asserts that Plaintiffs are not entitled to recover under the WADAD because they suffered no actual damages. (See id. at 14-17.) Third, UBC argues that Plaintiffs' declaratory judgment and CPA claims should be dismissed because they rely solely upon Plaintiffs' arguably defective WADAD claim. (See id. at 17-18.) Fourth, UBC asserts that Plaintiffs' negligence claim should be dismissed because Plaintiffs admit that they have suffered no actual damages. (See id. at 18.) Finally, UBC asserts that all of Plaintiffs' claims should be dismissed because they lack standing under Article III of the United States Constitution. (See id. at 18-19.)
IPS joins those portions of UBC's motion which assert that (1) Plaintiffs cannot recover under the WADAD because Plaintiffs suffered no actual injuries, and (2) Plaintiffs cannot recover under their CPA or declaratory judgment claims because these claims rely upon Plaintiffs' allegedly defective WADAD claim. (Joinder at 1-2.) Plaintiffs oppose UBS's motion in its entirety. (SJ Resp. (Dkt. # 60).)
1. Summary Judgment Standards
Summary judgment is appropriate if the evidence, when viewed in the light most favorable to the non-moving party, demonstrates "that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law." Fed. R. Civ. P. 56(a); Celotex Corp. v. Catrett, 477 U.S. 317, 322 (1986); Galen v. Cnty. of L.A., 477 F.3d 652, 658 (9th Cir. 2007). The moving party bears the initial burden of showing there is no genuine issue of material fact and that he or she is entitled to prevail as a matter of law. Celotex, 477 U.S. at 323. "Where the non-moving party bears the burden of proof at trial, the moving party need only prove that there is an absence of evidence to support the non-moving party's case." In re Oracle Corp. Sec. Litig., 627 F.3d 376, 387 (9th Cir. 2010) (international citations omitted). If the moving party meets his or her burden, then the non-moving party "must make a showing sufficient to establish a genuine dispute of material fact regarding the existence of the essential elements of his case that he must prove at trial" in order to withstand summary judgment. Galen, 477 F.3d at 658.
2. Vicarious Liability
It is undisputed that UBC did not make the telephone calls at issue directly. Instead, UBC contracted with IPS to market UBC's services, and IPS subsequently initiated the telephone calls using an automatic dialing and announcing device. In making the calls, IPS expressly identified itself as UBC. Indeed, IPS was required to identify itself as UBC due to requirements contained within UBC's ISO Agreement. The court rejects UBC's assertion that because it did not place the calls itself it cannot be held liable under the WADAD for "use" of "an automatic dialing and announcing device for purposes of commercial solicitation." (See SJ Mot. at 8-9 (citing RCW 80.36.400(2)).) Although "[n]o Washington [State] court has determined whether [the WADAD] encompasses agency liability[,] . . . the court finds persuasive the rationale of other courts that recognize vicarious liability in the context of similar statutory schemes." Spaford v. Echostar Commc'ns Corp., No. C06-479JLR, 2007 WL 2055838, at *1 (W.D. Wash. July 16, 2007) (citing Accounting Outsourcing, LLC v. Verizon Wireless Pers. Commc'n, L.P., 329 F. Supp. 2d 789, 806 (M.D. La. 2004) (finding vicarious liability under federal Telephone Consumer Protection Act where advertisers hired third-parties to fax unsolicited advertisements in contravention of statute)). Accordingly, if UBC is to be found liable for violation of the WADAD, Plaintiffs must establish the violation through some form of agency or vicarious liability.
UBC asserts that it cannot be held vicariously liable for IPS's acts because (1) it did not retain sufficient control over IPS's marketing activities to create an actual agency relationship (SJ Mot. at 9-13), and (2) IPS had no apparent authority to act as UBC's ostensible agent. (SJ Mot. at 13-14.) An agent's authority to bind its principal may be either actual or apparent. King v. Riveland, 886 P.2d 160, 165 (Wash. 1994); Hoglund v. Meeks, 170 P.3d 37, 44 (Wash. Ct. App. 2007); see also D. DeWolf, K. Allen, 16 Wash. Prac. Tort Law and Practice § 3.18 (3d ed. 2006). "Whether an agency relationship exists is generally a question of fact for the jury." Unruh v. Cacchiotti, 257 P.3d 631, 638 (Wash. 2011.)
Express actual agency requires control of the agent by the principal. See Bain v. Metro. Mortg. Grp., Inc., --- P.3d ---, 2012 WL 3517326, at *11 (Wash. Aug. 16, 2012). UBC argues that, because the IPO Agreement recites that "UBC and ISO will be deemed to be independent contractors and will not be considered to be agent, servant, joint venture, or partner of the other," and because UBC did not require IPS to market UBC's products and services in any particular manner, UBC lacked the requisite control over IPS for an actual agency relationship to arise. (See SJ Mot. at 12-13.) There is, nevertheless, a variant of actual authority - implied actual authority - that UBC did not address in its motion. As discussed below, this variant of actual authority may be applicable in this case and prevents the court from granting summary judgment in favor of UBC on this issue.
"Implied authority is actual authority, circumstantially proved, which the principal is deemed to have actually intended the agent to possess." King, 886 P.2d at 165. Implied actual authority depends upon objective manifestations made by the principal to the agent. Id. "The manifestations to the agent can be made by the principal directly, or by any means intended to cause the agent to believe that he is authorized or which the principal should realize will cause such belief." Blake Sand & Gravel, Inc. v. Saxon, 989 P.2d 1178, 1181 (Wash. Ct. App. 1999) (quoting Restatement (Second) of Agency § 26 cmt. b, at 101 (1958)). Actual authority to perform certain services on a principal's behalf results in implied authority to perform the usual and necessary acts associated with the authorized services. Hoglund, 170 P.3d 37, 44 (Wash. Ct. App. 2007) (citing Larson v. Bear, 230 P.2d 610, 613 (Wash. 1951)). As the Washington Supreme Court has articulated:
[T]he principal is bound by the act of his agent when he has placed the agent in such position that persons of ordinary prudence, reasonably conversant with business usages and customs, are thereby led to believe and assume that the agent is possessed of certain authority, and to deal with him in reliance upon such assumption.Hoglund, 170 P.3d at 44 (quoting Mohr v. Sun Life Assurance Co. of Canada, 89 P.2d 504, 505 (Wash. 1939)).
Despite the recitation in the IPO Agreement disclaiming the creation of an agency relationship, UBC acknowledges that IPS was authorized to market UBC's products and services and that IPS was required by UBC's IPO Agreement to represent itself as UBC to the recipients of those marketing efforts. In addition, Plaintiffs point to the document on UBC's portal generally promoting the use of autodialing as a marketing tool to its ISOs, including IPS. Whether these circumstances are sufficient to create an implied actual agency with respect to the telephone calls at issue here, such that UBC could be found vicariously liable for the calls placed by IPS, is a question of fact reserved for the jury.
In addition to implied actual agency, the court considers the doctrine of apparent or ostensible agency. UBC also asserts that it is entitled to summary judgment with respect to this theory of vicarious liability. (See SJ Mot. at 13-14.) "An agent has apparent authority to act for a principal only where the principal makes objective manifestations of the agents' authority to a third person." Ranger Ins. Co. v. Pierce Cntty., 192 P.3d 886, 890 (Wash. 2008) (italics in original; internal quotations and citation omitted). Manifestations of authority by the purported agent do not establish apparent authority to act. Id. at 891. In other words, "[a]pparent authority may be inferred only from the acts of the principal, not from the acts of the agent." Hansen v. Horn Rapids O.R.V. Park of the City of Richland, 932 P.2d 724, 728 (Wash. Ct. App. 1997). Because UBC did not communicate with Plaintiffs directly, UBC asserts that it could not have made any "objective manifestations" to Plaintiffs concerning IPS's apparent authority.
In addition, the manifestations must cause the third party to actually, or subjectively, believe that the agent has authority to act for the principal, and the third party's subjective belief must also be objectively reasonable. Hansen, 932 P.2d at 727.
UBC, however, misunderstands Washington law with respect to apparent authority or ostensible agency. For the doctrine to come into play, it is not necessary for UBC to communicate directly with Plaintiffs. Rather, such "objective manifestations" to third-parties can arise "directly from the principal" or "from authorized statements of the agent." Smith v. Hansen, Hansen, & Johnson, Inc., 818 P.2d 1127, 1133 (Wash. Ct. App. 1991). Here, there is no dispute that contract provisions contained within UBC's ISO Agreement required IPS to identify itself as UBC in all of its marketing activities on behalf of UBC. It is a question for the jury whether these facts are sufficient to create apparent authority or an ostensible agency between UBC and IPS such that UBC would be vicariously liable for the telephone calls at issue here. Accordingly, the court denies UBC's motion for summary judgment with respect to the issue of vicarious liability.
Much of UBC's briefing is devoted to whether or not it had sufficient control over IPS's activities to support the existence of an agency relationship. (See SJ Mot. at 9-13.) However, the extent of UBC's control over IPS is largely irrelevant for purposes of analyzing either implied actual agency or apparent agency. See Agristor Leasing v. Bertholf, 753 F. Supp. 881, 890-91 (D. Kan. 1990) (". . . [W]ith both implied actual authority and apparent authority, it is the principal's action of furthering or allowing an appearance of authority—not the actual ability to control the agent - which is key."). Further, the court is unconvinced by UBC's reliance on Anderson v. Domino's Pizza, Inc., No. 11-cv-902 RBL, 2012 WL 1684620 (W.D. Wash. May 15, 2012). (See SJ Mot. at 11-12.) In Anderson, the court found that Domino's Pizza was not vicariously liable for the actions of one of its franchisees in a marketing campaign that utilized automatic dialing and announcing devices because although Domino's Pizza required the franchisee to use a system that was capable of producing lists for automatic dialing and answering device calling, it did not direct the franchisee to make the calls. Id. at *4. There is no indication, however, that the parties or the court considered implied actual authority or apparent authority in that decision or that there were facts that would put these theories of agency into play. See id. The same is true of Thomas v. Taco Bell Corp., --- F. Supp. 2d ---, 2012 WL 3047351, at *5-*6 (C.D. Cal. 2012), which is a decision arising under the Telephone Consumer Protection Act, 47 U.S.C. § 227. (See UBC's Not. of Supp. Auth. (Dkt. # 73).)
3. Statutory Damages
With respect to damages, the WADAD provides:RCW 80.36.400(3). UBC asserts that because Washington's Legislature referred to damages under the Act as "presumed," UBC may rebut the "presumption" with evidence that Plaintiffs in fact incurred no actual damages as a result of IPS's telephone calls. (See SJ Mot. at 14-17.) UBC asserts that because Plaintiffs cannot establish actual damages, it has rebutted the statutory presumption and is entitled to summary judgment. (Id.) The court rejects UBC's statutory analysis, and therefore denies its motion with respect to the WADAD.
It shall be presumed that damages to the recipient of commercial solicitations made using an automatic dialing and announcing device are five hundred dollars.
UBC also moves for summary judgment with respect to Plaintiffs' claims for declaratory judgment and for violation of the CPA asserting that these claims should be dismissed because they rely upon Plaintiffs' WADAD claim. (SJ Mot. at 17-18.) Because the court denies UBC's motion with respect to Plaintiffs' WADAD claims, it also denies UBC's motion with respect to these claims.
UBC points to other statutory provisions to support its interpretation. For example, RCW 80.36.390, which restricts telephone solicitations to residential telephone customers, states that "[t]he court shall award damages of at least one hundred dollars for each individual violation of this section." RCW 80.36.390(6). UBC argues that if the Legislature had not intended to make WADAD's "presumed" damages rebuttable, then it could have used language similar to the damages language found in RCW 80.36.390. Likewise, in RCW 11.68.090, the Legislature stated that certain transactions of a personal representative are "conclusively presumed" to be necessary for administration of the decedent's estate. UBC argues that if the Legislature had intended for damages under the WADAD to be conclusive, as opposed to rebuttable, it could have used the terms "conclusively presumed" as it did in RCW 11.68.090. (See SJ Mot. at 16-17.)
The court is unpersuaded. First, the "WADAD is remedial in nature and should be read broadly to accomplish its goal rather than narrowly with the effect of creating bizarre and legislatively-unintended loopholes." Anderson, 2012 WL 1684620 at *3, n. 2. In most circumstances, WADAD plaintiffs would find actual damages difficult, if not impossible, to prove with respect to an improper WADAD call. For example, Plaintiffs here acknowledge that the flat monthly fee their telephone service provider charges does not vary depending on how many recorded phone messages they receive, and they are unable to identify any other actual damages. (See Sullivan Decl. (Dkt. # 43) Ex. E (Hartman Dep.) at 33:10-37:25, Ex. F (Hodgin Dep.) at 33:6-35:6.) If the presumption of damages is indeed rebuttable, then most (if not all) WADAD claims would be eviscerated with a just few quick deposition or interrogatory questions concerning proof of actual damages. Thus, under UBC's construction of the statute, although the Legislature intended to create a WADAD cause of action, the typical recipient of improper WADAD calls would be unable to state a claim or survive summary judgment because proof of actual damages would be virtually impossible to establish and the statutory presumption so easy to rebut. The court rejects the notion that the Legislature intended to provide a remedy with one hand only to snatch it away with the other. If the court were to accept UBC's interpretation of the WADAD damages provision, it would indeed create a "bizarre and legislatively-unintended loophole." The court presumes that the Legislature did not intend such a result. See Olympic Tug & Barge, Inc. v. Wash. State Dep't of Revenue, 259 P.3d 338, 343 (Wash. Ct. App. 2011) ("Courts also avoid interpreting a statute in a way that leads to an absurd result because we presume the legislature did not intend an absurd result."); see also Kilian v. Atkinson, 50 P.3d 638, 640 (Wash. 2002) ("The court must also avoid constructions that yield unlikely, absurd or strained consequences.").
In addition, other statutory provisions involving the Legislature's use of the word "presumed" with respect to statutory damages undermine UBC's position. As part of the Telephone Buyer's Protection Act, the Legislature stated:
It shall be presumed that damages to the consumer are equal to the purchase price of any telephone equipment sold in violation of this chapter up to one hundred dollars. Additional damages must be proved.RCW 19.130.060. In addition, with respect to violations of certain disclosure requirements under the purview of the Washington Utilities and Transportation Commission, the Legislature provided:
It shall be presumed that damages to the consumer are equal to the cost of the service provided plus two hundred dollars. Additional damages must be proved.RCW 80.36.530. The Legislature's statement that "[a]dditional damages must be proved" in both of the foregoing provisions indicates its understanding that "presumed" damages require no proof by the plaintiff.
Further, despite the Legislature's use of the term "presumed" with respect to damages in RCW 80.36.530, the Washington Supreme Court stated that the statute "set the amount of damages for disclosure violations at 'the cost of service provided plus two hundred dollars.'" Judd v. Am. Tel & Tel. Co., 95 P.3d 337, 339 n.3 (Wash. 2004). The Court's use of the word "set" does not lend itself to the notion that a defendant can rebut "the amount of damages" after liability is established where the plaintiff lacks proof of any actual damages. With these examples in mind, the court rejects UBC's interpretation of RCW 80.36.400(3) that would permit UBC to rebut the statute's presumed damages of $500.00 because Plaintiffs have not sustained any actual damages.
4. Negligence
UBC also asserts that it is entitled to summary judgment with respect to Plaintiffs' claim for negligence because Plaintiffs have failed to establish actual harm or injury as a result of UBC's alleged negligence. (SJ Mot. at 18.) As discussed above, except for statutory damages under RCW 80.36.400(3), Plaintiffs admit that they have suffered no increase in billing as a result of the calls at issue. (See Sullivan Decl. Ex. E at 33:25-37:25; Ex. F at 32:16-35:6.) In addition, in response to an interrogatory question asking plaintiffs to "[e]xplain in detail how you calculate damages," and "identify[] all components of compensatory damages," Plaintiffs sole response was that they "calculate damages based on the Washington statute which provides for $500 for each unlawful call." (Id. Ex. A (Hartman Resp. to Int. No. 3) & Ex. B (Hodgins' Resp. to Int. No. 3).)
The elements "fundamental to any negligence action" are: (1) duty, (2) breach, (3) proximate cause, and (4) resulting damage or injury. Harbeson v. Parke-Davis, Inc., 656 P .2d 483, 489 (Wash. 1983); Hymas v. UAP Distribution, Inc., 272 P.3d 889, 895 (Wash. Ct. App. 2012). Unlike a statutory claim under the WADAD, "[a]ctual loss or damage is an essential element in the formulation of the traditional elements necessary for a cause of action in negligence." See Gazija v. Nicholas Jerns Co., 543 P.2d 338, 341 (Wash. 1975); see also Denny's Rest., Inc. v. Sec. Union Title Ins. Co., 859 P.2d 619, 631 (Wash. Ct. App. 1993) ("Actual harm is an essential element for a negligence action."). UBC met its initial burden of showing there is no genuine issue of material fact with respect to any actual harm suffered by Plaintiffs. Plaintiffs have failed to make a showing sufficient to establish a genuine dispute of material fact regarding the existence of an essential element of their negligence cause of action, namely actual harm or injury. Accordingly, the court grants UBC's motion for summary judgment with respect to Plaintiffs' claim for negligence.
5. Standing
UBC also asserts that Plaintiffs lack Article III standing under the United States Constitution because they allege only statutory and not actual damages. (See SJ Mot. at 18-19 (citing United States Constitution, Article III, § 2).) UBC acknowledges that under Edwards v. First American Corp., 610 F.3d 514 (9th Cir. 2010), a violation of statutory rights without actual injury satisfies Article III's injury requirement. (See SJ Mot. at 19.) UBC based its argument on the fact that the United States Supreme Court had granted a writ of certiorari with respect to the Ninth Circuit's Edwards decision. (See id. (citing First Am. Fin. Corp. v. Edwards, 131 S.Ct. 3022 (2011).) As UBC noted after the parties' briefing was complete, however, the Supreme Court subsequently dismissed the writ of certiorari "as improvidently granted." (UBC's Not. of Supp. Auth. (Dkt. # 67) (citing First Am. Fin. Corp. v. Edwards, 132 S.Ct. 2536 (2012).) Accordingly, the court denies UBC's motion for summary judgment on this ground.
B. Plaintiffs' Motion for Class Certification
The WADAD states that "[n]o person may use an automatic dialing and announcing device for purposes of commercial solicitation." RCW 80.36.400(3). An "automatic dialing and announcing device" is defined as "a device which automatically dials telephone numbers and plays a recorded message once a connection is made." RCW 80.36.400(1)(a). The statute defines "commercial solicitation" as "the unsolicited initiation of a telephone conversation for the purpose of encouraging a person to purchase property, goods, or services." RCW 80.36.400(1)(b). This court has previously held that an unsolicited message placed by an automatic dialing and announcing device which asks the recipient to return the call initiates a telephone conversation and therefore falls within the definition of "commercial solicitation" under RCW 80.36.400(1)(b). (Order (Dkt. # 34) at 7-11.); see also Anderson v. Domino's Pizza, Inc., No. 11-cv-902 RBL, 2012 WL 1684620, at *3 (W.D. Wash. May 15, 2012); Meillieur v. AT&T, Inc., No. C11-1025 MJP, 2011 WL 5592647, at *7 (W.D. Wash. Nov. 16, 2011). However, a message that does not initiate a conversation does not violate the WADAD. See Cubbage v. Talbots, Inc., NO. C09-91BHS, 2010 WL 2710628, at *5 (W.D. Wash. July 7, 2010) ("[T]he automated call simply provided information (albeit, a solicitation to purchase goods at Talbots), without the ability of the caller or recipient of the call to engage in conversation.").
Plaintiffs have moved to certify a class of "[a]ll Washington residents who received one or more commercial solicitations from UBC directly or through its agents, including but not limited to IPS, through the use of automatic dialing and announcing devices." (See Class Cert. Mot. at 1; 2d Am. Compl. ¶ 4.2.) UBC and IPS oppose the motion. (UBC Resp. (Dkt. # 52); IPS Resp.)
1. Standards for Class Certification
"Class certification is governed by Federal Rule of Civil Procedure 23." Wal-Mart Stores, Inc. v. Dukes, --- U.S. ---, 131 S.Ct. 2541, 2548 (2011). Under Federal Rule of Civil Procedure Rule 23(a), the party seeking certification must demonstrate, first, that:
(1) the class is so numerous that joinder of all members is impracticable;Fed. R. Civ. P. 23(a). "Second, the proposed class must satisfy at least one of the three requirements listed in Rule 23(b)." Dukes, 131 S.Ct. at 2548. Within the context of these criteria, the ultimate decision regarding class certification involves a significant element of discretion. Yokoyama v. Midland Nat. Life Ins. Co., 594 F.3d 1087, 1090 (9th Cir. 2010).
(2) there are questions of law or fact common to the class;
(3) the claims or defenses of the representative parties are typical of the claims or defenses of the class; and
(4) the representative parties will fairly and adequately protect the interests of the class.
Plaintiffs contend that certification of their class is appropriate under Rule 23(b)(2) and (3). (See generally Class Cert. Mot.) To obtain class certification, Plaintiffs bear the burden of proving that the class meets all four requirements of Rule 23(a)— numerosity, commonality, typicality, and adequacy—and falls within one of the three categories of Rule 23(b). Ellis, 657 F.3d at 979-80. In resolving Plaintiffs' motion, the court recognizes that "Rule 23 does not set forth a mere pleading standard." Dukes, 131 S.Ct. at 2551. "[C]ertification is proper only if 'the trial court is satisfied, after a rigorous analysis, that the prerequisites of Rule 23(a) have been satisfied.'" Id. (citation omitted) ("A party seeking class certification must affirmatively demonstrate his compliance with the Rule—that is, he must be prepared to prove that there are in fact sufficiently numerous parties, common questions of law or fact, etc."). Moreover, because "class determination generally involves considerations that are enmeshed in the factual and legal issues comprising the plaintiff's cause of action," the required "rigorous analysis" will itself frequently "entail some overlap with the merits of the plaintiff's underlying claim." Id. at 2551-52.
2. Rule 23(a) Requirements
Based on the analysis below, the court concludes that Plaintiffs have established the numerosity and adequacy prerequisites for class certification found in Rule 23(a), but have failed to establish commonality and typicality. See Fed. R. Civ. P. 23(a)(1)-(4).
a. Numerosity
"The numerosity requirement requires examination of the specific facts of each case and imposes no absolute limitations." Gen. Tel. Co. of the Nw., Inc. v. EEOC, 446 U.S. 318, 330 (1980). Courts require only that the potential class be "so numerous that joinder of all members is impracticable." Fed. R. Civ. P. 23(a)(1). Plaintiffs have asserted that the total number of IPS calls to telephone numbers with Washington prefixes was approximately 110,000. (Joint. Decl. ¶ 15.) Even assuming a portion of the recipients of these calls do not qualify as class members, or that some recipients may have received multiple calls, the number asserted by Plaintiffs' counsel readily meets the numerosity requirement. See Tchobian v. Parking Concepts, Inc., No. SACV 09-422 JVS (ANx), 2009 WL 2169883, at *4 (C.D. Cal. July 16, 2009) ("The fact that the size of the proposed class has not been exactly determined is not a fatal defect in the motion; a class action may proceed upon estimates as to the size of the proposed class.") (quoting In re Alcoholic Beverages Litig., 95 F.R.D. 321, 324 (D.C.N.Y. 1982)). The sheer number of potential class members justifies the court's finding that the putative class satisfies the numerosity requirement.
The court notes that both UBC and IPS have objected to the evidence submitted by Plaintiffs' counsel with respect to the numerosity element. (See UBC Resp. at 6; IPS Resp. at 2 & n.1.) The court agrees that the evidence is not of a quality that would be admissible at trial or even on summary judgment. Nevertheless, in light of the court's ultimate ruling in this matter denying class certification on other grounds, it is unnecessary for the court to decide this evidentiary issue.
b. Adequacy
"[T]wo criteria for determining the adequacy of representation have been recognized. First, the named representatives must appear able to prosecute the action vigorously through qualified counsel, and second, the representatives must not have antagonistic or conflicting interests with the unnamed members of the class." Lerwill v. Inflight Motion Pictures, Inc., 582 F.2d 507, 512 (9th Cir. 1978).
The court believes that the adequacy of representation requirement under Rule 23(a)(4) is met here. Plaintiffs understand the responsibilities of a class representative, are prepared to assume those responsibilities, and have retained experienced counsel. Plaintiffs have no antagonistic or conflicting interests with the putative class members. Both Plaintiffs and the putative class members seek money damages and injunctive relief for UBC's and IPS's alleged unlawful actions.
Neither UBC nor IPS expressly challenge the adequacy of Plaintiffs' counsel for purposes of representing the class.
Nevertheless, UBC asserts that because Plaintiffs seek only statutory damages under RCW 80.36.400 (see Class Cert. Mot. at 13), Plaintiffs' interests are at odds with the interests of class members who may have actual, and not just statutory, damages. (UBC Resp. at 11-12.) Consistent with its ruling on UBC's motion for summary judgment (see supra § III.A.3), however, the court agrees with Plaintiffs that proof of actual damages is not required to maintain an action under RCW 80.36.400, and that Plaintiffs' claim for statutory damages in this matter adequately represents the putative class's interests.
Although the court believes that actual damages may be difficult to prove in these circumstances, the court recognizes that it is theoretically possible that some class members may be able to establish such damages. The court, however, is not persuaded that the fact that some class members may be able to prove actual damages, while Plaintiffs claim only statutory damages, renders Plaintiffs inadequate class representatives. Rather, this issue more appropriately relates to the "commonality" requirement of Rule 23(a) or the "predominance" requirement of Rule 23(b)(3). (See infra §§ III.B.2.c, III.B.3.b.)
c. Commonality
Rule 23(a) also demands "questions of law or fact common to the class." The requirement of "commonality" is met through the existence of a "common contention" that is of "such a nature that it is capable of classwide resolution [.]" Dukes, --- U.S. ---, 131 S.Ct. at 2551. "Commonality requires the plaintiff to demonstrate that the class members 'have suffered the same injury.'" Id. (quoting Gen. Tele. Co. of Sw. v. Falcon, 457 U.S. 147, 157 (1982)). As summarized by the Supreme Court:
What matters to class certification . . . is not the raising of common questions—even in droves—but, rather the capacity of a classwide proceeding to generate common answers apt to drive the resolution of the litigation. Dissimilarities within the proposed class are what have the potential to impede the generation of common answers.Id. (quoting Richard A. Nagareda, Class Certification in the Age of Aggregate Proof, 84 N.Y.U. L. Rev. 97, 132 (2009)).
In their opening memorandum, Plaintiffs fail to address the Supreme Court's recent discussion of "commonality" in Dukes. Plaintiffs also fail to specifically identify any common questions capable of classwide resolution. Instead, they assert simply that they satisfy the commonality requirement because "IPS and UBC engaged in a 'common course of conduct' by causing the transmission of ADAD [automatic dialing and announcing devices] advertisements to tens of thousands of merchants." (Class Cert. Mot. at 11.) This bald assertion fails to satisfy Plaintiffs' burden with respect to establishing commonality.
UBC and IPS challenge the existence of commonality by arguing that individual fact finding will be necessary with respect to each of the allegedly improper calls indentified by Plaintiffs. (See IPS Class Cert. Resp. (Dkt. # 49) at 4; UBC Class Cert. Resp. (Dkt. # 52) at 8-9.) As described above, to identify their potential class members, Plaintiffs rely upon a ConnecTel spreadsheet listing certain information about IPS's telephone calls. Although the ConnecTel spreadsheet purportedly identifies each call made, ConnecTel's records do not show whether a message was left, or (if a message was left) which message was used. If ConnecTel's platform detected that a live person was answering the call, then the platform played a message that would simply apologize and terminate the call. Defendants assert that such a message does not meet the statutory definition of "commercial solicitation" and therefore would not violate RCW 80.36.400.
Defendants also assert that, with the advent and rapid spread of technology that renders telephone numbers portable, it is impossible to know based on the ConnecTel spreadsheet alone whether telephone numbers with Washington State prefixes were actually located within Washington State at the time of IPS's calls. Defendants assert that answers to the foregoing individual questions are important because they may establish defenses to the individual claims of each potential class member. The court, therefore, may be required to hold individualized hearings with respect to each of the calls identified on ConnecTel's spreadsheet.
Plaintiffs do not refute these arguments but simply assert that "even if true," they merely represent "common defenses for Defendants to prove." (Class Cert. Reply (Dtk. # 64) at 4.) Plaintiffs miss the point. These defenses are not "common" in that they can be resolved on a class-wide basis "in one stroke." See Dukes, 131 S.Ct. at 2551. Rather, these are defenses that will require individualized hearings with respect to each telephone call. As a result, the court will need to resolve Defendants' liability with respect to each potential class member on an individualized basis.
Plaintiffs also assert that it is irrelevant that some calls were not answered or that some messages did not meet the technical definition of a "commercial solicitation" because RCW 80.36.400 prohibits the "use" of an automatic dialing and announcing device "for purposes of commercial solicitation." RCW 80.36.400(2). Plaintiffs assert that Defendants admit all of the calls were made for the purpose of selling UBC's products and services, and thus Defendants were using automated dialing and answering devices "for purposes of commercial solicitation" irrespective of which message was played. (Class Cert. Reply at 5-6.)
The court, however, is unpersuaded by Plaintiffs' construction. The statute also states that "[i]t is presumed that damages to the recipient of commercial solicitations . . . are five hundred dollars." RCW 80.36.400(3). This provision indicates that only a "recipient" of a commercial solicitation is entitled to damages. The statute defines "commercial solicitation" as "the unsolicited initiation of a telephone conversation for the purpose of encouraging a person to purchase property, goods, or services." RCW 80.36.400(1)(b). If some of the calls made or messages left by IPS did not meet the statutory definition of a "commercial solicitation," then those individuals would not be entitled to damages because they would not be "recipients" of a commercial solicitation. The defenses IPS and UBC raise will require individualized hearings for each potential call identified by Plaintiffs, and accordingly, the court concludes that Plaintiffs have failed to establish the Rule 26(a) prerequisite of commonality.
d. Typicality
"[R]epresentative claims are 'typical' if they are reasonably co-extensive with those of absent class members; they need not be substantially identical." Hanlon v. Chrysler Corp, 150 F.3d 1011, 1020 (9th Cir. 1998). "The commonality and typicality requirements of Rule 23(a) tend to merge. Both serve as guideposts for determining whether under the particular circumstances maintenance of a class action is economical and whether the named plaintiff's claim and the class claims are so interrelated that the interests of the class members will be fairly and adequately protected in their absence." Falcon, 457 U.S. at 157 n.13. Three factors go into the determination of typicality: (1) "'whether other members have the same or similar injury, [(2)] whether the action is based on conduct which is not unique to the named plaintiffs, and [(3)] whether other class members have been injured by the same course of conduct.'" Hanon, 976 F.2d at 508 (quoting Schwartz v. Harp, 108 F.R.D. 279, 282 (C.D.Cal.1985)). Although the representative claims need not "be substantially identical" to those of absent class members, they must be "reasonably co-extensive." Hanlon, 150 F.3d at 1020.
For reasons similar to those discussed above with respect to commonality, the court also finds that Plaintiffs have failed to carry their burden with respect to typicality. Although Plaintiffs have identified approximately 110,000 telephone numbers with Washington prefixes that IPS called on behalf of UBC using automated dialing and answering device, the similarity between the calls ends there. Some putative class members answered IPS's calls with a live person, but others did not. Some putative class members, like named Plaintiffs, answered IPS's calls with an answering machine, voice mail service, or other recording device, but others did not. Some putative class members presumably received the same message as Plaintiffs. Others did not. Some potential class members, like Plaintiffs, may have received messages that met the definition of "commercial solicitation," but others did not. Some potential class members, like Plaintiffs, received a call from IPS while they were located in Washington State, but others presumably did not. The problem is obvious: determining which of IPS's calls on behalf of UBC violated RCW 80.36.400 requires individualized evidence and analysis. Under these circumstances, the court cannot find the Plaintiffs have established typicality.
3. Rule 23(b) Requirements
In addition to Plaintiffs' failure to satisfy the Rule 23(a) prerequisites of commonality and typicality, the court also is not satisfied that Plaintiffs have met the requirements for class certification under either Rule 23(b)(2) or Rule 23(b)(3).
a. Rule 23(b)(2)
A class may be certified under Rule 23(b)(2) if "the party opposing the class has acted or refused to act on grounds generally applicable to the class, thereby making appropriate final injunctive relief or corresponding declaratory relief with respect to the class as a whole." Fed. R. Civ. P. 23(b)(2). Plaintiffs assert that "Defendants used an automated dialing and announcement [sic] device to send a pre-recorded message to telephones of persons in Washington for solicitation purposes," and "Plaintiffs and the Class are entitled to have their rights, status and legal relations relating to Defendants' use of an automatic dialing and announcing device established by th[e] Court." (2d. Am. Complaint ¶¶ 7.2-7.3.)
The court agrees with UBC and IPS that certification under Rule 23(b)(2) is not appropriate. In their motion for class certification, Plaintiffs ignore the Supreme Court's recent decision in Dukes, which disapproves class certification under Rule 23(b)(2) for claims involving monetary relief, at least where the claim for money damages is "not incidental" to the injunctive or declaratory relief. Dukes, 131 S.Ct. at 2557 ("We now hold that [claims for monetary relief] may not [be certified under Rule 23(b)(2)], at least where (as here) the monetary relief is not incidental . . . ."). In Dukes, the Supreme Court referenced the Fifth Circuit's definition of "incidental" in Allison v. Citgo Petroleum Corp, 151 F.3d 402 (5th Cir.1998). See Dukes, 131 S.Ct. at 2560. In Allison, the Fifth Circuit stated that "[l]iability for incidental damages should not require additional hearings to resolve the disparate merits of each individual's case; it should neither introduce new and substantial legal or factual issues, nor entail complex individualized determinations." 151 F.3d at 415. Rather, incidental damages should be "by definition, more in the nature of a group remedy." Id.
As the Supreme Court explained, under Rule 23(b)(2), "the relief sought must perforce affect the entire class at once." Dukes, 131 S.Ct. at 2257. For this reason a Rule 23(b)(2) class is mandatory, provides no opportunity for class members to opt out, and does not oblige the court to afford class members notice of the action. Id. Rule 23(b)(3), however, was designed for situations "in which class treatment is not as clearly called for." Id. (citing Amchem Prods., Inc. v. Windsor, 521 U.S. 591, 615 (1997) (internal quotations omitted)). Thus, Rule 23(b)(3) allows for class certification in much wider circumstances, but with corresponding greater procedural protections as well, including predominance, superiority, mandatory notice, and the right to opt out of the class. Id.
Here, Plaintiffs have failed to establish that their claims for damages are "incidental" to their request for injunctive relief. Although the court agrees that proof of actual injury is not required under RCW 80.36.400, and named Plaintiffs seek only statutory damages, Plaintiffs have not disavowed the possibility of actual damages with respect to putative class members. (See Class Cert. Reply (Dkt. # 64) at 7 (contention that Plaintiffs have abandoned class claims for actual damages "is absurd and unsupported by the evidence").) Thus, it may be necessary to hold individualized hearings with respect to actual damages for at least some putative class members.
The court also notes that it is undisputed that IPS stopped using automatic dialing and announcing devices in June or July of 2010—more than a year before Plaintiffs sued IPS and joined it as a defendant in this action, and that UBC has never directly utilized such devices. (Sullivan Decl. Ex. C (Shoger Dep.) 45:11-25; Verification of St. Ct. Records (Dkt. # 9-3) at 59-78; Ward Decl. (Dkt. # 44) ¶ 13; Jones Decl. (Dkt. # 45) ¶ 11.) Further, IPS has stated that it has no plans to resume the practice (Shoger Decl. (Dkt. # 50) ¶ 2), and Plaintiffs have acknowledged that UBC and IPS "have stopped sending pre-recorded messages to the telephones of businesses in Washington . . . ." (Class Cert. Mot. at 5). These facts do not mean that Plaintiffs' claim for injunctive relief is moot. See Knox v. Serv. Emps. Int 'l Union, Local 1000, --- U.S. ---, 132 S.Ct. 2277, 2287 (2012) ("The voluntary cessation of challenged conduct does not oridinarily render a case moot because a dismissal for mootness would permit a resumption of the challenged conduct as soon as the case is dismissed.") They do, however, raise serious questions regarding whether Plaintiffs, including putative class members, would be willing to pursue this litigation absent any prospect of damages recovery, and thus whether their claims for damages can be considered truly incidental to their claims for injunctive relief. See Rowe v. Bankers Life & Cas. Co., No. 09-cv-491, 2012 WL 1068754, at *6 (N.D. Ill. Mar. 29, 2012) ("[T]he Court questions whether [Plaintiff's] inclusion of injunctive claims was simply a creative 'effort to make [her] case more amenable to class certification. . . .") (quoting Kartman v. State Farm Mut. Auto. Ins. Co., 634 F.3d 883, 889 (7th Cir. 2011) (suggesting that the plaintiff called for an injunction to give itself "a fallback position on the class-certification question")).
More importantly, however, even an award of statutory damages here would "require additional hearings to resolve the disparate merits of each individual's case." Allision, 151 F.3d at 415. In order to identify their putative class members, Plaintiffs subpoenaed and obtained a spreadsheet of all calls that IPS placed through ConnecTel's platform. (Supp. Peralta Decl. ¶ 12.) Plaintiffs have alleged that approximately 110,000 calls listed on this spreadsheet were made to telephone numbers with a Washington State prefix. (See Joint Decl. ¶ 15.) However, based on the spreadsheet alone, there is no way to determine a number of dispositive issues with respect to each putative class member's right to an award of statutory damages.
First, there is no way to determine from the spreadsheet alone whether a call was answered by a person or a machine. (Supp. Peralta Decl. ¶¶ 10, 12.) If a call was not answered, Defendants could not have left a message constituting a "commercial solicitation" under RCW 80.36.400.
Second, if the call was answered, there is no way to determine from the spreadsheet alone which message IPS played. (Id. ¶¶ 10, 12, Sullivan Decl. Ex. C 30:21-31:8; 32:10-20; 33:4-34:10.) Some of the messages that IPS left may not have constituted a "commercial solicitation." For example, if ConnecTel's platform predicted that a live person would answer the telephone, then the message that IPS played simply apologized and terminated the call. (Id. at 33:4-34:10.) This message would not constitute a "commercial solicitation" in violation of the statute because it would not constitute the "initiation of a telephone conversation" as required under RCW 80.36.400(b).
Finally, there is no way, based on the spreadsheet alone, to determine if Defendants' calls to telephone numbers with Washington prefixes were made to telephones physically located in Washington. (See Shoger Decl. ¶ 2; Sullivan Decl. Ex. C (Shoger Dep.) 45:11-25.) Given the proliferation of mobile phone technology, the court recognizes that telephone numbers are no longer tethered to a specific geographic locale but can transported to virtually anyplace in the world. The necessity of individualized hearings with respect to these issues prevents the court from finding that the putative class members' claim for damages is "incidental" to their claim for injunctive relief. Accordingly, the court denies Plaintiffs' motion for class certification under Rule 23(b)(2).
The court notes that it may be possible for Plaintiffs to seek class certification under Rule 23(b)(2) of only their claim for injunctive relief. See In re Apple and AT&T iPad Unlimited Data Plan Litig., No. C-10-02553 RMW, 2012 WL 2428248, at *8 (N.D. Cal. June 26, 2012) ("[T]here appears to be no bar to plaintiff seeking certification under Rule 23(b)(2) of a class pursuing only class-wide injunctive relief, regardless of how other claims in this case are treated."). Plaintiffs, however, have not raised this possibility, and absent thorough briefing by the parties, the court declines to consider and rule on this issue.
--------
b. Rule 23(b)(3)
Plaintiffs also seek class certification under Rule 23(b)(3). Class certification is appropriate under Rule 23(b)(3) when "questions of law or fact common to class members predominate over any questions affecting only individual members, and that a class action is superior to other available methods for fairly and efficiently adjudicating the controversy." Fed. R. Civ. P. 23(b)(3). For the same reasons stated above with respect to commonality, typicality, and certification under Rule 23(b)(2), the court concludes that individual questions will predominate in this lawsuit. As noted above, individualized hearings will be required with respect to each of the calls at issue to determine (1) whether the particular call at issue was answered, (2) whether a recorded message was left, (3) if a recorded message was left, which message was played, and (4) was the telephone physically located in Washington State at the time the call was received and/or the recorded message left. These issues, and their resolutions, are critical to the determination of Defendants' liability with respect to each call, but are not issues that may be resolved on a classwide basis. Accordingly, the court denies Plaintiffs' motion to certify their putative class action under Rule 23(b)(3).
IV. CONCLUSION
Based on the foregoing, the court GRANTS in part and DENIES in part Defendant UBC's motion for summary judgment (Dtk. # 42) and DENIES Plaintiffs' motion for class certification (Dkt. # 36).
____________________
JAMES L. ROBART
United States District Judge